Epson C11CH43401 User Manual Download

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Solving Problems

Check these sections for solutions to problems you may have using your product.

Checking for Software Updates
Product Status Messages
Message Appears Prompting You to Reset the Ink Level
Running a Product Check
Resetting Control Panel Defaults
Solving Setup Problems
Solving Network Problems
Solving Copying Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

It's a good idea to check Epson's support website occasionally for free updates to your product software.
Visit

epson.com/support

(U.S.),

epson.ca/support

(Canada), or

epson.com.jm/support

(Caribbean) and

select your product.

•

Windows

: Your printer software automatically checks for updates. You can also manually update the

software by selecting

Software Update

here:

• Accessing the Windows Desktop and right-clicking the

icon for your product in the right side of

the Windows taskbar, or clicking the up arrow and right-clicking

• On the

Maintenance

tab in the printer settings window

You can also update the software by selecting

EPSON Software Updater

in the

EPSON

Software

program group, accessible by the

Start

button, or on the

Start

Apps

screens, depending

on your version of Windows.

Summary of Contents for C11CH43401

Page 1: ...ET M2170 User s Guide ...

Page 2: ......

Page 3: ...he Control Panel 19 Changing the Power Off Timer Setting from the Control Panel 21 Epson Connect Solutions for Smartphones Tablets and More 22 Setting Up Epson Connect Services 23 Using Epson Email Print 24 Using the Epson iPrint Mobile App 24 Using Epson Remote Print 25 Using AirPrint 26 Using Google Cloud Print 26 Setting Up Google Cloud Print on a Chromebook 27 Android Printing Using the Epson ...

Page 4: ... Changing or Updating Network Connections 50 Accessing the Web Config Utility 51 Changing a USB Connection to a Wi Fi Connection 51 Changing a Wi Fi Connection to a Wired Network Connection 51 Connecting to a New Wi Fi Router 52 Disabling Wi Fi Features 53 Loading Paper 54 Loading Paper in the Cassette 54 Loading Paper in the Rear Paper Feed Slot 60 Paper Loading Capacity 63 Double sided Printing ...

Page 5: ... and Additional Settings Windows 88 Header Footer Settings Windows 88 Selecting a Printing Preset Windows 89 Selecting Extended Settings Windows 91 Extended Settings Windows 92 Printing Your Document Windows 93 Locking Printer Settings Windows 94 Locked Setting Options 96 Selecting Default Print Settings Windows 96 Changing the Language of the Printer Software Screens 97 Changing Automatic Update ...

Page 6: ...tarting a Scan from a Smart Device 124 Scanning in Epson Scan 2 124 Additional Scanning Settings Main Settings Tab 127 Additional Scanning Settings Advanced Settings Tab 127 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 128 Image Format Options 130 Scan Resolution Guidelines 131 Refilling Ink and Replacing the Maintenance Box 132 Ink Safety Precautions 132 Checking the Ink and Ma...

Page 7: ...163 Aligning the Print Head Using the Product Control Panel 163 Cleaning the Paper Guide 165 Cleaning the Print Head Path 166 Checking the Number of Sheets 168 Checking the Sheet Counter Windows 169 Checking the Sheet Counter Mac 169 Cleaning and Transporting Your Product 171 Cleaning Your Product 171 Cleaning the Paper Rollers 171 Transporting Your Product 174 Solving Problems 178 Checking for So...

Page 8: ...192 Paper Feeding Problems 192 Paper Jam Problems in the Front of the Product 193 Paper Jam Problems Inside the Product 195 Paper Jam Problems in the Rear Cover 197 Paper Ejection Problems 199 Solving Problems Printing from a Computer 199 Nothing Prints 199 Product Icon Does Not Appear in Windows Taskbar 200 Printing is Slow 201 Solving Page Layout and Content Problems 203 Inverted Image 203 Too M...

Page 9: ...terns Appear in an Image 216 Scanned Image Colors Do Not Match Original Colors 216 Scanned Image Edges are Cropped 216 Characters are Not Recognized During Conversion to Editable Text OCR 217 Uninstall Your Product Software 217 Uninstalling Product Software Windows 217 Uninstalling Product Software Mac 219 Where to Get Help 219 Technical Specifications 221 Windows System Requirements 221 Mac Syste...

Page 10: ...tructions 232 Wireless Connection Safety Instructions 232 FCC Compliance Statement 233 Binding Arbitration and Class Waiver 233 Trademarks 237 Copyright Notice 237 libTIFF Software Acknowledgment 238 A Note Concerning Responsible Use of Copyrighted Materials 238 Default Delay Times for Power Management for Epson Products 239 Copyright Attribution 239 ...

Page 11: ...11 ET M2170 User s Guide Welcome to the ET M2170 User s Guide For a printable PDF copy of this guide click here ...

Page 12: ...g Google Cloud Print Android Printing Using the Epson Print Enabler Using the Mopria Print Service Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights The LCD Screen Status Ico...

Page 13: ...anel Buttons and Lights 1 power button and light 2 LCD screen 3 help button 4 Arrow buttons and OK button 5 stop button 6 start button 7 reset button 8 back button 9 home button Parent topic Using the Control Panel ...

Page 14: ...rtain product status conditions Icons Description The product is not connected to a wired Ethernet network The product is connected to a wired Ethernet network The wireless network is disabled or currently processing a connection The product is searching for an SSID or experiencing a wireless network connection issue The product is connected to a wireless network the number of bars indicates the c...

Page 15: ... Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button You see a screen like this 3 Select Printer Setup and press the OK button You see this screen ...

Page 16: ... Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Control panel 2 Ink tank cover 3 Ink tank 4 Paper cassette cover 5 Front cover 6 Output tray ...

Page 17: ...opic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass 3 Print head 4 Paper cassette edge guides 5 Paper cassette 6 Output selector 7 Printer cover Parent topic Product Parts Locations ...

Page 18: ...r 7 Maintenance box cover Parent topic Product Parts Locations Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product ...

Page 19: ...OS 10 12 x 10 13 x or 10 14 x You can manually update the software by opening the App Store selecting Updates searching for a software update option for Epson Software and selecting Update Parent topic Product Basics Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and s...

Page 20: ...screen 5 Press the left or right arrow button to move the cursor and press the up or down arrow button to adjust the number of minutes of inactivity before the product enters sleep mode Then press the OK button 6 Press the home button to exit Parent topic Using Power Saving Settings ...

Page 21: ... panel to change the time period before the printer turns off automatically 1 Press the home button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Select Printer Setup and press the OK button You see this screen 4 Select Power Off Timer and press the OK button ...

Page 22: ...our home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epso...

Page 23: ...ivate it using the product control panel 1 Press the home button if necessary 2 Press the left or right arrow button to select Settings and press the OK button 3 Press the arrow buttons to select Epson Connect Services and press the OK button You see this screen 4 Press the OK button to select Register Delete 5 Press the OK button to select Yes and follow the instructions on the LCD screen to acti...

Page 24: ...ect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related tasks Setting Up Epson Connect Services Related topics Wi Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products Epson iPrint ...

Page 25: ...t com to create your account and register your product to the Epson Connect service Note Make a note of your product s email address 3 Visit epsonconnect com to learn more about Remote Print and how to download the Remote Print Driver software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you...

Page 26: ...ce to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Using Google Cloud Print With a Google Account you can print from your Apple or Android device to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or c...

Page 27: ...t is now linked to your Google Account and can be accessed from any Chromebook computer Apple or Android device with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Setting Up Google Cloud Print on a Chromebook Parent topic Pr...

Page 28: ...roduct is now linked to your Google Account and can be accessed from any Chromebook iPhone or Android phone with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Parent topic Using Google Cloud Print Related topics Wi Fi or Wir...

Page 29: ...a Print Service from Google Play Note For details on the Mopria Print Service click here U S or click here Canada 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy devices Mopria may come preinstalled 3 Go to Settings on your Android device select Printing and enable t...

Page 30: ...roduct uses Fire OS 5 and above your device automatically uses the built in Mopria Print Service app to print Parent topic Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product There is no software to download n...

Page 31: ...ed topics Wi Fi or Wired Networking Voice activated Printing Take advantage of voice activated hands free printing from your Epson product with Alexa Siri and Google Assistant Depending on which voice assistant you use you can ask your product to print photos calendars recipes photo props and more Click here for more information 1 Connect your product to your network See the link below 2 Do one of...

Page 32: ...32 Related topics Wi Fi or Wired Networking ...

Page 33: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 34: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 35: ...rranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 4 Press the arrow buttons to select Wi Fi Setup Wizard and press the OK button twice 5...

Page 36: ...button When you finish entering characters press the OK button 7 If you want to print a network setup report press the start button Otherwise press the stop button 8 Press the OK button to exit if necessary Your product should now display a Wi Fi icon on the LCD screen Note If the Wi Fi icon is not displayed on the LCD screen you may have selected the wrong network name or entered the password inc...

Page 37: ...ice Connecting to a Mobile Device Using Wi Fi Direct Simple AP Enabling Wi Fi Direct Mode Simple AP Modifying the Wi Fi Direct Network Name or Password Parent topic Wi Fi or Wired Networking Connecting to a Mobile Device Using Wi Fi Direct Simple AP You can connect a mobile device directly to the printer without a wireless router or access point Note Make sure the Epson iPrint app is installed on ...

Page 38: ...oid devices select Android Press the down arrow button to display the printer information Open the Epson iPrint app on your device and select the printer displayed on the LCD screen Press the OK button For other types of devices select Other OS Devices Press the down arrow button to display the printer information Use your device to select the Wi Fi network name SSID displayed on the LCD screen th...

Page 39: ...are as described on the Start Here sheet 1 Press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup and press the OK button You see this screen 3 Press the arrow buttons to select Wi Fi Direct and press the OK button 4 Press the OK button twice 5 Press the arrow buttons to display Other OS Devices and press the OK button 6 Press the down arrow button to see the Wi Fi Dire...

Page 40: ...menu Parent topic Wi Fi Direct Mode Setup Related tasks Modifying the Wi Fi Direct Network Name or Password Modifying the Wi Fi Direct Network Name or Password You can modify the Wi Fi Direct name and password to create a more descriptive and secure Wi Fi Direct network Note If you are printing from a computer make sure you installed the network software as described on the Start Here sheet 1 Pres...

Page 41: ...ve already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the network name or password 6 When entering your Wi Fi Direct network name or password do the following To scroll through the characters press the up or down arrow button To move the cursor to the right press the right arrow button To change the character case or type press the res...

Page 42: ...r network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 On the product press the home button if necessary 2 Press the arrow buttons to select Wi Fi Setup Wi Fi Recommended and p...

Page 43: ...ation about your product s network status 1 Press the home button if necessary 2 Press the arrow buttons to select Settings Network Settings Print Status Sheet and press the OK button You see this screen 3 Press the start button to print the network status sheet If you want to cancel the operation press the stop button Examine the settings shown on the network status sheet to diagnose any problems...

Page 44: ...ettings and press the OK button You see a screen like this 3 Press the arrow buttons to select Network Settings and press the OK button 4 Press the arrow buttons to select Connection Check and press the OK button 5 Press the start button to print the network connection report Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages P...

Page 45: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are tr...

Page 46: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 47: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 48: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 49: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for as...

Page 50: ... your router or access point for solutions No more devices can be connected Disconnect one of the connected devices if you want to add another one You can connect up to 8 computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change t...

Page 51: ...rinting a Network Status Sheet Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent ...

Page 52: ...uter you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GH...

Page 53: ...button if necessary 2 Press the arrow buttons to select Settings and press the OK button 3 Press the arrow buttons to select Network Settings and press the OK button You see this screen 4 Press the arrow buttons to select Wi Fi Setup and press the OK button 5 Press the arrow buttons to select Wi Fi Recommended and press the OK button twice 6 Press the arrow buttons to select Others and press the O...

Page 54: ...ity Compatible Epson Papers Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Open the paper cassette...

Page 55: ...55 2 Pull out the paper cassette until it stops Note You cannot remove the paper cassette 3 Slide the edge guides outward ...

Page 56: ...ng Insert paper into the cassette with the printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper load paper using the guide line as shown ...

Page 57: ...57 For 8 5 13 inches 216 330 mm paper load paper using the guide line as shown Insert up to 10 envelopes with the printable side facedown and flap edge left as shown ...

Page 58: ...utton If your paper size is not displayed select User Defined and press the OK button Note If you are printing on letterhead select Letterhead as the paper type If you select Letterhead and you are printing on paper that is smaller than the printer driver setting make sure you select the correct paper size setting or the printer may print beyond the edges of the paper Two sided printing is not ava...

Page 59: ...s on the edge guides and does not stick out from the rear of the cassette Do not load an envelope that is curled folded or too thin Do not load windowed envelopes or envelopes with adhesive surfaces on the flaps If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try lo...

Page 60: ...ear Paper Feed Slot You can print documents on a variety of paper types and sizes from the rear paper feed slot 1 Slide the edge guides out all the way 2 Do one of the following Insert one sheet of paper printable side up and short edge first in the center of the rear paper feed slot ...

Page 61: ...lap edge left Load one sheet of loose leaf or other paper with holes facing as shown You can load one sheet at a time in only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm 3 Slide the edge guides against the paper but not too tightly ...

Page 62: ...nter driver setting make sure you select the correct paper size setting or the printer may print beyond the edges of the paper Two sided printing is not available on letterhead paper Always follow these paper loading guidelines Load only one sheet or envelope at a time Load paper short edge first and printable side up Load letterhead or pre printed paper top edge first If you have trouble loading ...

Page 63: ...Settings Paper Loading Capacity Note The output tray holds up to 100 sheets of plain paper Exceeding this limit can cause paper to fall or a paper jam to occur Remove printouts as necessary to keep the amount of paper in the output tray under 100 sheets ...

Page 64: ...efined 2 1 3 4 inches 54 86 mm to 8 5 47 2 inches 215 9 1200 mm 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 297 mm 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper 200 sheets Epson Presentation Paper Matte 100 sheets Epson Premium Presentation Paper Matte 20 sheets Epson Premium Presentation Paper Matte Double sided 1 ...

Page 65: ... 7 inches 210 297 mm 250 sheets 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 x 297 mm 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm 200 sheets You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Ultra Pr...

Page 66: ...6 279 mm S041586 500 Epson Bright White Premium Paper Letter 8 5 11 inches 216 279 mm S450218 4 500 Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm S450217 4 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S...

Page 67: ...m Presentation Paper Matte Epson Ultra Premium Presentation Paper Matte Thick paper 25 to 68 lb 91 to 256 g m Card Stock Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the contr...

Page 68: ...ome button to exit Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Pro Paper Plain Paper Letterhead paper Letterhead High quality plain paper Hi Quality Plain Paper Epson Presentation Paper Matte Presentation Matte ...

Page 69: ...efault Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings Printer Setup You see a screen like this 3 Select Auto Error Solver and select one of these options Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the prin...

Page 70: ... A4 Letter Auto Switching On Select On to switch the selected paper size to match the loaded paper Letter or A4 if the wrong size is selected Off Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu...

Page 71: ...Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 1 Open the document cover ...

Page 72: ...nt cropping Note If you are placing an ID card on the scanner glass position the card 0 19 inch 5 mm from the corner of the scanner glass 3 Close the document cover gently to keep your original in place Caution Do not push down on the document cover or scanner glass or you may damage the product Remove your originals after scanning If you leave the originals on the scanner glass for a long time th...

Page 73: ...ing Epson special papers 1 Place your original document or photo on the scanner glass 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Press the left or right arrow button to select Copy and press the OK button You see this screen 5 To print more than one copy press the up or down arrow button to select the number up to 99 6 To copy both sides of an ID ca...

Page 74: ...74 7 Press the OK button to view the print settings for the copies You see a screen like this 8 Press the down arrow button to view the individual settings You see this screen ...

Page 75: ...er Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying Options Select the copying options you want to use for your copies Note Not all options or settings may be available depending on other copying settings Print Settings Copying option Available settings Description 2 Sided 1 1 Sided Select to make 2 sided copies When you select 1 2 Sided also select the orient...

Page 76: ...y adjusting the Custom Size setting Custom Size 25 400 in 1 increments Adjusts the amount to re size the original Original Size Various sizes Select the document size of your original Multi Page Single Page Copies each page of the original onto an individual sheet 2 up Copies multiple page documents onto one sheet Scroll down and select the document orientation and layout order settings as necessa...

Page 77: ... Using a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtai...

Page 78: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 79: ... Sided Printing option 10 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To preview your job before printing select Print Preview 13 To save your print job as a project that ca...

Page 80: ...of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing High For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page m...

Page 81: ...e depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge 2 Click the Sett...

Page 82: ...82 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Click the Print Density button ...

Page 83: ...document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double...

Page 84: ...ng Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the ...

Page 85: ...t to Page option to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select o...

Page 86: ...s a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Tone Correction Options...

Page 87: ...tions in the Tone Correction window to customize the image tone for your print job Gamma Adjusts the midtone density of the image Brightness Adjusts the overall lightness and darkness of the image Contrast Adjusts the difference between the light and dark areas of the overall image ...

Page 88: ...es in low resolution images such as screen captures or images from the Web Enhance Light Text and Lines Adjusts the weight of light text and printed lines to increase visibility Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topic...

Page 89: ...ame date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Option...

Page 90: ...90 You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 91: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 92: ...ows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title user date and time Always S...

Page 93: ...e the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead paper recycled paper preprinted paper envelopes and thick paper Reduce Print Data Size Increases print data compression to improve print speed Not recommended when printing fine pat...

Page 94: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 95: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 96: ...ct the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers 2 sided printing Off Allows printing on one side of the paper only On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages on ...

Page 97: ... print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Win...

Page 98: ...ter Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows ...

Page 99: ...side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for u...

Page 100: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a document for printing 2 Select the print command in your application Note You may need to select a print ico...

Page 101: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 102: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 103: ...103 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 104: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 105: ... for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the ...

Page 106: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 107: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 108: ...ic Printing on a Mac Related tasks Selecting Page Setup Settings Mac Printing Your Document Mac Paper Source Options Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source Auto Select Automatically selects the paper source based on the selected paper size Paper Cassette Selects the paper in the cassette as the paper source Rear Paper Fe...

Page 109: ...ze and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an...

Page 110: ...s select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Double sided Printing Settings Mac You c...

Page 111: ...options 2 Select the type of document you are printing as the Document Type setting The software automatically sets the Adjustments options for that document type 3 If necessary customize the Adjustments settings as instructed on the screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided ...

Page 112: ...s the level of ink coverage for double sided printing Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to yo...

Page 113: ...nting on a Mac Printing Preferences Mac You can select from these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed High Speed Printing Speeds up printing but may reduce print quality ...

Page 114: ...tting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac ...

Page 115: ...d To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wir...

Page 116: ...mation screen 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access Visit Epson Support for Google Cloud P...

Page 117: ...computer using your product s control panel buttons Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your comp...

Page 118: ...reen on your computer Note This works with MAPI type email such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail To Computer Custom saves your scan using custom settings you have selected with the Event Manager custom scan settings option To WSD lets you manage network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista English only To u...

Page 119: ...s 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Control Panel Setting Up a WSD Port Windows 7 Windows Vista You can scan to a networked Windows computer using WSD Web Services for Devices You must firs...

Page 120: ...e WSD select your product name to scan over the network Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section ...

Page 121: ...121 You see an Epson Scan 2 window like this ...

Page 122: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 123: ...123 You see an Epson Scan 2 window like this ...

Page 124: ...e 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Related tasks Using the Epson iPrint Mobile App Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in...

Page 125: ...125 You see this window ...

Page 126: ...orrect Document Skew setting to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Select any of the additional settings that you want to use on the Main Settings tab 10 Click the Advanced Settings tab and select any settings that you want to use 11 Select the format in which you want ...

Page 127: ...age clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save...

Page 128: ... image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image o...

Page 129: ...want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 Select Searchable PDF as the Image Format setting 6 Select Options from the Image Format list You see this window 7 Select any of the options on the General tab 8 Select the Text tab 9 Make sure the language used i...

Page 130: ...compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit t...

Page 131: ... Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and...

Page 132: ...is system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to...

Page 133: ...ank could damage the product Epson recommends filling the ink tank to the upper line when the product is not operating After bringing an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporting an ink bot...

Page 134: ...nk Make sure the ink level is above the lower line on the ink tank Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if t...

Page 135: ...of the maintenance box 3 Press the OK button again to exit the screen Parent topic Checking the Ink and Maintenance Box Levels Checking Ink and Maintenance Box Levels Windows A low ink reminder appears if you try to print when ink is low and you can check your ink level at any time using a utility on your Windows computer 1 To check your ink and maintenance box levels access the Windows Desktop an...

Page 136: ...accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions ...

Page 137: ...roduct Parent topic Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tank Checking Ink and Maintenance Box Levels Mac You can check your ink level using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Util...

Page 138: ...nce box as needed Note To update or refresh the displayed ink level click Update Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it ...

Page 139: ...r line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tank Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for yo...

Page 140: ...se genuine Epson ink maintenance boxes and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for yo...

Page 141: ...tle handy and have read the ink safety precautions before you begin You can continue to use the product even if the ink tank is not filled all the way However for the most accurate ink level monitoring fill all the ink tank up to the upper line Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly me...

Page 142: ... 2 Press the home button if necessary 3 Select Maintenance and press the OK button You see this screen 4 Select Reset Ink Level and press the OK button 5 Open the ink tank cover then open the ink tank cap ...

Page 143: ...op of the bottle after its cap is removed Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 144: ...nsert the ink bottle into the filling port as shown below 8 Wait for the ink to fill the tank Do not squeeze the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line ...

Page 145: ...ore the bottle upright for later use 10 Close the ink tank cover 11 Press the start button and read the on screen information Press the OK button when necessary 12 Press the start button again to reset the ink level Caution If you reset the ink level without refilling the ink tank to the upper line you may print without enough ink in the tank and damage your printer Before you print make sure you ...

Page 146: ...erwise ink may leak Do not touch the green chip on the side of the maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop the maintenance box or subject it to strong shocks If you cannot replace the cover the maintenance box may not be installed correctly Remove and reinstall the maint...

Page 147: ...147 Parent topic Refilling Ink and Replacing the Maintenance Box ...

Page 148: ...t quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning th...

Page 149: ... You can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Press the home button if necessary 4 Select Maintenance and press the OK button You see this screen 5 Press the OK button to select Nozzle Check ...

Page 150: ...150 You see this screen 6 Press the start button to print The nozzle check pattern is printed ...

Page 151: ...attern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 8 Do one of the following If there are no gaps the print head is clean Select No and press the OK button ...

Page 152: ...d topics Loading Paper Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows tas...

Page 153: ...153 You see a window like this 5 Click Print ...

Page 154: ...154 6 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 7 If there are no gaps click Finish ...

Page 155: ...n clean the print head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Ta...

Page 156: ... Press the start button to clean the print head You see a message on the LCD screen during the cleaning cycle Caution Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print When the cleaning cycle is finished you see a message on the LCD screen ...

Page 157: ...Using the Product Control Panel Refilling the Ink Tank Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Do one of the following Windows Access the Windows Desktop and right click the ic...

Page 158: ...cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 159: ...to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again ...

Page 160: ...Power Cleaning If you do not see improvement after running a Power Cleaning turn off the product and wait at least 12 hours before running another Power Cleaning Caution Running a Power Cleaning consumes a lot of ink so you should run it only if necessary Make sure the ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause ...

Page 161: ... until you see the Power Cleaning screen Then release both buttons 5 Follow the instructions on the LCD screen to run the Power Cleaning 6 When the Power Cleaning is finished run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility mult...

Page 162: ... the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Power Cleaning You see a window like this 5 Follow the on screen instructions to run a Power Cleaning 6 When Power Cleaning is finished run a nozzle check If the print quality did not improve turn off the produc...

Page 163: ...ht horizontal bands you may need to align the print head Note Banding may also occur if your print head nozzles need cleaning Aligning the Print Head Using the Product Control Panel Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tank Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there a...

Page 164: ...ress the OK button Select Horizontal Alignment and press the OK button 7 Press the OK button to print an alignment sheet Note Do not cancel printing while you are printing a head alignment pattern 8 Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen Vertical Alignment Horizontal Alignment ...

Page 165: ... of a printout or if printouts are smeared or scuffed you can clean the paper guide roller to remove any excess ink 1 Make sure there are no errors on the LCD screen 2 Load plain paper in the cassette in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 3 Press the home button if necessary 4 Select Maintenance You see a screen like this ...

Page 166: ...ad Using a Computer Utility Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path the print head path inside the printer may be smeared with ink To clean the print head path use the following Several cotton swabs cup 60 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use an...

Page 167: ...167 4 Open the printer cover 5 Using the flashlight check the translucent film shown here for ink smears ...

Page 168: ...r springs and damage your product 7 Use a new dry cotton swab to dry the translucent film Do not leave cotton fibers on the film 8 Repeat steps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry close the printer cover 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Adjusting Print Quality Checking the Number of Sheets Y...

Page 169: ...t side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Chec...

Page 170: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 171: ...icants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper 5 Open the document cover 6 Clean the scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with a...

Page 172: ...172 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Slide out the paper cassette and remove the paper 5 Make sure the ink tank cap is securely closed ...

Page 173: ...uct 7 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 8 Return the product to its normal position Caution Do not leave the product on its side for an extended period of time 9 Replace the paper slide in the paper cassette and connect the power cord and any interface cables ...

Page 174: ...istance prepare it for transportation as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak Do not lift the product by gripping the scanner unit Make sure you lift using the handholds on the bottom of the product ...

Page 175: ...nel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Open the printer cover and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the...

Page 176: ...176 6 Disconnect any connected cables 7 Open the ink tank cover and make sure that the ink tank cap is installed securely 8 Close the ink tank cover ...

Page 177: ...in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 178: ...or Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically checks for updates You can also manually update the software by selecting Software Update here Accessing the Windows Desk...

Page 179: ... turn the product off and back on again I 22 To establish a wireless connection using an access point press the button on the access point or click the button on the access point s wireless settings screen displayed on your computer screen I 23 Enter the PIN code displayed on the LCD screen into the access point or computer within two minutes If you wait longer than two minutes a time out error oc...

Page 180: ...epends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to ensure the...

Page 181: ...start button The nozzle check pattern is printed 7 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected ...

Page 182: ...Epson Parent topic Solving Problems Related concepts Print Head Cleaning Print Head Alignment Uninstall Your Product Software Related references Where to Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary ...

Page 183: ... on or off try these solutions If you cannot turn on your product make sure the power cord is securely connected and hold down the power button a little longer If you cannot turn off your product hold down the power button a little longer If you still cannot turn off your product unplug the power cord plug the power cord back in then turn your product on and off again using the power button Parent...

Page 184: ...lected as the default printer and the correct port is shown in the printer properties If you see any error message or your software does not install correctly in Windows you may not have software installation privileges Contact your system administrator If you are printing over a network make sure your product is set up properly on the network Parent topic Solving Setup Problems Related concepts U...

Page 185: ...ingle network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Verify that your router or access point is operating correctly by connecting to it from your computer or another device Print a network connection rep...

Page 186: ...of that device If fewer than 8 devices are connected check the accuracy of your other network settings move your device closer to your product and try connecting again If you are using a Wi Fi Direct connection that suddenly disconnects the Wi Fi direct password on your device may have been changed If necessary delete the existing DIRECT xxxxxxxx connection settings from your device and enter a ne...

Page 187: ... the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access ...

Page 188: ... over the wireless network or the connection becomes unstable move the device connected to your Mac USB 3 0 port further away from your Mac Parent topic Solving Network Problems Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802 3az Energy Efficient Ethernet the connection may become unstable you may be un...

Page 189: ...eck the codes and messages on the report to help determine the cause of the problem If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and c...

Page 190: ...connecting your product to a different port or a different router access point switch or hub Try connecting with a different Ethernet cable Try printing to your product from another computer on the network Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions If you are connecting the product via E...

Page 191: ...Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen select EPSON and select Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure your product is s...

Page 192: ...intenance This is normal Parent topic Solving Copying Problems Solving Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jam Problems in the Front of the Product Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems...

Page 193: ...paper that is not curled creased old too thin or too thick Load paper in the cassette printable side down Follow any special loading instructions that came with the paper Use long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Parent topic Solving Paper Problems Related references Paper Jam ...

Page 194: ...194 2 Open the front cover 3 Lower the output selector ...

Page 195: ... the other paper jam solutions Parent topic Solving Paper Problems Paper Jam Problems Inside the Product If you see a message that paper has jammed inside the product follow the steps here Warning Never touch the buttons on the control panel while your hand is inside the product If the product starts operating it may cause an injury Do not touch any protruding parts inside the product 1 Cancel the...

Page 196: ...196 2 Lift the printer cover until it clicks into place and remove any jammed paper inside ...

Page 197: ...the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover follow the steps here 1 Cancel the print job if necessary ...

Page 198: ...Carefully remove any jammed paper from inside the product 3 Remove any jammed paper from the rear cover 4 Press the buttons and reattach the rear cover 5 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions ...

Page 199: ...Problems Inside the Product Paper or Media Type Settings Printing Software Paper or Media Type Settings Control Panel Paper Loading Capacity Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Note When printing using AirPrint the available print settings are different from those covered in this manual S...

Page 200: ...atches the printer connection port In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs On a Mac make sure the printer is added to the printer list and the printer is not paused Make sure your product is selected as the printer in your printing program Parent topic Solving Problems Printing fro...

Page 201: ...y If you are using Windows 7 close the Devices and Printers window before you print Make sure Quiet Mode is turned off Clear space on your hard drive or run a defragmentation utility to free up existing space Close any programs you are not using when you print If your product is connected to a USB hub connect it directly to your computer instead If printing becomes slower after printing continuous...

Page 202: ...ws Vista try the following 1 Click and select Computer or My Computer Double click the C drive and open these folders ProgramData EPSON PRINTER Note If you do not see the ProgramData folder open the Organize menu and select Folder and search options In the window that appears click the View tab select Show hidden files folders and drives in the Advanced settings list and click OK 2 Right click the...

Page 203: ...off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Additional Layout and Print Options Windows Selecting Basic Print Settings ...

Page 204: ...y these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you selected the correct margins for your paper size in your printing program Make sure your paper is positioned correctly for feeding into the product When placing originals on the scanner glass align the corner of the original with the corner indicated by the arrow If ...

Page 205: ... document again If incorrect characters still appear in your prints try connecting your product using a different cable Make sure you are using the printer software for this product Check the product name at the top of the driver window Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup ...

Page 206: ...ks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Placing Originals on the Scanner Glass Related topics Loading Paper Slanted Printout If your printouts are slanted try these solutions Slide the edge guides against the edges of the paper Select a higher print quality setting in your printer software Turn off any high speed settings in yo...

Page 207: ... clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head Adjust the print quality in the product software If you continue to see horizontal or vertical bands or streaks in your printouts after ...

Page 208: ...et with special paper or load special paper one sheet at a time Place a piece of black paper on the back of the original and copy it again Make sure your paper meets the specifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded If you are printing o...

Page 209: ...to see if any of the print head nozzles are clogged Then clean the print head if necessary Align the print head Adjust the print quality in the product software Clean the paper rollers Do not press too hard on the original or the document cover when you are scanning originals on the scanner glass If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning co...

Page 210: ...evel may be low Visually check the ink level Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software Clean the paper rollers If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes ...

Page 211: ...ze in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes w...

Page 212: ...ware If you upgraded your operating system but did not reinstall your scanning software try reinstalling it In Windows make sure your product is listed as a valid device in the Scanners and Cameras control panel Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If ...

Page 213: ... 2 installed If you do uninstall both versions and install one version If you upgraded your operating system but did not reinstall Epson Scan 2 try reinstalling it Parent topic Solving Scanning Problems Related topics Starting a Scan Scanning is Slow If scanning becomes slow try these solutions Scan your original at a lower resolution if possible Make sure your system meets the requirements for yo...

Page 214: ...ed Image Quality Problems Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass Parent topic Solving Scanned Image Quality Problems Straigh...

Page 215: ...in Settings Tab Additional Scanning Settings Advanced Settings Tab Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block external light as you scan it Parent topic Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark try these solutions If the Image Type is set to Color or Grayscale adjust the B...

Page 216: ...rs Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching and color management capabilities of your computer display adapter and the software you are using to see if they are affecting the palette of...

Page 217: ...age Type for your original On the Advanced Settings tab select Text Enhancement and choose a setting Note The Text Enhancement setting depends on the selected Image Type If the Image Type is set to Black White adjust the Threshold setting on the Advanced Settings tab Parent topic Solving Scanned Image Quality Problems Related tasks Placing Originals on the Scanner Glass Uninstall Your Product Soft...

Page 218: ...dow click Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs...

Page 219: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Page 220: ...to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Page 221: ...pecifications Printable Area Specifications Scanning Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows ...

Page 222: ...0 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quali...

Page 223: ...io 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 24 lb 90 g m...

Page 224: ...pecifications Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 81 inches 46 mm minimum 3 Reduced print quality area bottom 1 73 inches 44 mm minimum Envelopes ...

Page 225: ...0200 14040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 in 1 dpi increments Image data Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bi...

Page 226: ...uct frequently and refill the ink tank if necessary Color Black Ink bottle life Epson recommends using an ink bottle before the date printed on the package Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after approximately 2 hours at 77 F 25 C Parent topic Technical Specifications Related references Ink Bottle and Maintenance Box Par...

Page 227: ...y mode Approximately 4 9 W Sleep mode Approximately 0 7 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface ...

Page 228: ... Security WPA2 PSK AES complies with WPA2 with support for WPA WPA2 Personal Wi Fi Direct supports only WPA2 PSK AES security WEP 64 128 bit Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher shielded twisted pair cable to prevent radio interference IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet the connected device should be IEEE802 3az compliant Communication mode Aut...

Page 229: ...s device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiatio...

Page 230: ...sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outlet where the plug can...

Page 231: ...place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your product at least 8 7 inches 22 cm away f...

Page 232: ...rs If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a poi...

Page 233: ...sult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interfac...

Page 234: ... resolve any Dispute informally If Epson and you do not reach an agreement to resolve the Dispute within the sixty 60 days you or Epson may commence an arbitration Notice to Epson must be addressed to Epson America Inc ATTN Legal Department 3840 Kilroy Airport Way Long Beach CA 90806 the Epson Address The Dispute Notice to you will be sent to the most recent address Epson has in its records for yo...

Page 235: ...e relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party s individual claim In some instances the costs of arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court The arbitrator s award is binding and may be entered as a judgment in any court of compete...

Page 236: ... sending a written letter to the Epson Address within thirty 30 days of your assent to this Agreement including without limitation the purchase download installation of the Software or other applicable use of Epson Hardware products and services that specifies i your name ii your mailing address and iii your request to be excluded from the final binding individual arbitration procedure and waiver ...

Page 237: ...All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written permission of Seiko Epson Corporation The information contained herein is designed only for use with this Epson product Epson is not responsible for any use of this information a...

Page 238: ...ising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENT...

Page 239: ...Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter interval Parent topic Copyright Notice Related tasks Changing the Sleep Timer Setting from the Control Panel Changing the Power Off Timer Setting from the Control Panel Copyright Attribution 2019 Epson America Inc 4 19 CPD 56774R1 Parent topic Copyright Notice ...

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