Epson C11CG92201 User Manual Download Page 269

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269

Parent topic:

Solving Paper Problems

Related references

Paper Jam Problems Inside the Product
Paper Specifications

Paper Jam Problems in the Front of the Product

If you see a message that paper has jammed in the front of the product, follow the steps here.

1. Cancel the print job, if necessary.

2. Open the front cover.

Summary of Contents for C11CG92201

Page 1: ...ET M3170 User s Guide ...

Page 2: ......

Page 3: ...Connection via USB 25 Adjusting the Screen Brightness 26 Product Parts Locations 26 Product Parts Front 27 Product Parts Inside 29 Product Parts Back 30 Using Power Saving Settings 30 Changing the Sleep Timer Settings 31 Changing the Power Off Timer Settings 32 Epson Connect Solutions for Smartphones Tablets and More 32 Setting Up Epson Connect Services 33 Using Epson Email Print 34 Using the Epso...

Page 4: ...r Password 51 Wi Fi Protected Setup WPS 53 Using WPS to Connect to a Network 53 Printing a Network Status Sheet 54 Printing a Network Connection Report 55 Network Connection Report Codes and Messages 57 Changing or Updating Network Connections 62 Accessing the Web Config Utility 63 Changing a USB Connection to a Wi Fi Connection 63 Changing a Wi Fi Connection to a Wired Network Connection 63 Conne...

Page 5: ...Options Windows 96 Selecting Double sided Printing Settings Windows 97 Double sided Printing Options Windows 99 Print Density Adjustments Windows 100 Selecting Additional Layout and Print Options Windows 101 Custom Tone Correction Options Windows 103 Image Options and Additional Settings Windows 104 Header Footer Settings Windows 104 Selecting a Printing Preset Windows 105 Selecting Extended Setti...

Page 6: ...nting Using a Product Button 132 Scanning 133 Starting a Scan 133 Starting a Scan Using the Product Control Panel 133 Scanning to a Connected Computer 134 Scanning to the Cloud 136 Setting Up a WSD Port Windows 7 Windows Vista 138 Changing Default Scan Job Settings 139 Starting a Scan Using the Epson Scan 2 Icon 139 Starting a Scan from a Scanning Program 142 Starting a Scan from a Smart Device 14...

Page 7: ...0 Creating a Contact 170 Editing or Deleting a Contact 172 Creating a Contact Group 173 Editing or Deleting a Contact Group 175 Importing Contacts Using the Fax Utility Windows 176 Setting Up Speed Group Dial Lists Using the Fax Utility Mac 179 Sending Faxes 181 Sending Faxes from the Product Control Panel 181 Sending a Fax Using the Control Panel 182 Fax Sending Options 184 Sending a Fax at a Spe...

Page 8: ...n Ink and Maintenance Box 211 Ink Bottle and Maintenance Box Part Numbers 212 Refilling the Ink Tank 212 Maintenance Box Replacement 217 Adjusting Print Quality 219 Print Head Maintenance 219 Print Head Nozzle Check 219 Checking the Nozzles Using the Product Control Panel 220 Checking the Nozzles Using a Computer Utility 223 Print Head Cleaning 226 Cleaning the Print Head Using the Product Control...

Page 9: ... Problems 259 Solving Network Problems 260 Product Cannot Connect to a Wireless Router or Access Point 260 Network Software Cannot Find Product on a Network 262 Product Does Not Appear in Mac Printer Window 263 Wireless Network Connection is Unstable on a Mac 263 Wired Network Connection Becomes Unstable 264 Cannot Print Over a Network 264 Cannot Scan Over a Network 266 Solving Copying Problems 26...

Page 10: ...87 Blurry or Smeared Printout 288 Faint Printout or Printout Has Gaps 290 Grainy Printout 291 Solving Scanning Problems 292 Scanning Software Does Not Operate Correctly 292 Cannot Start Epson Scan 2 293 Scanning is Slow 294 Solving Scanned Image Quality Problems 294 Image Consists of a Few Dots Only 294 Line of Dots Appears in All Scanned Images 295 Straight Lines in an Image Appear Crooked 295 Im...

Page 11: ...5 Technical Specifications 306 Windows System Requirements 306 Mac System Requirements 307 Paper Specifications 308 Printable Area Specifications 309 Scanning Specifications 310 Fax Specifications 311 Automatic Document Feeder ADF Specifications 312 Ink Specifications 313 Dimension Specifications 313 Electrical Specifications 314 Environmental Specifications 314 Interface Specifications 314 Networ...

Page 12: ...ion and Class Waiver 323 Trademarks 326 Copyright Notice 327 libTIFF Software Acknowledgment 327 A Note Concerning Responsible Use of Copyrighted Materials 328 Default Delay Times for Power Management for Epson Products 328 Copyright Attribution 328 ...

Page 13: ...13 ET M3170 User s Guide Welcome to the ET M3170 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...ng Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Voice activated Printing Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Viewing Animations Changing LCD Screen Language Selecting the Date and Time Selecting You...

Page 15: ...15 Control Panel Buttons and Lights 1 power button and light 2 home button 3 LCD screen 4 help button 5 received fax light The LCD Screen Status Icon Information Parent topic Using the Control Panel ...

Page 16: ...options 3 Select a tab to view different options and settings 4 Setting options 5 Select to perform an action Parent topic Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description Displays the Supply Status screen ...

Page 17: ...g is enabled or disabled Select the icon to change the setting Depending on the selected paper type and print quality when this feature is enabled noise is reduced during printing but print speed may also be reduced Displays the number of received faxes that are waiting to be read printed or saved Displays the Fax Data Information screen Displays additional information or instructions such as load...

Page 18: ... right 3 Switches between uppercase and lowercase characters 4 Switches between characters and numbers or symbols 5 Changes the keyboard layout 6 Displays a list of common domain names to choose from 7 Enters a space 8 Select when you are finished 9 Deletes the previous character ...

Page 19: ... when you are finished 3 Clears the entered number 4 Deletes the previous number Parent topic Using the Control Panel Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem 1 Press the help button ...

Page 20: ...to view instructions on common procedures 3 Select a topic from the list of available topics and follow the on screen instructions While viewing the topics you may see screens like this 1 Displays the current step number and the total number of steps 2 Select the left arrow to view the previous step ...

Page 21: ...Panel Changing LCD Screen Language You can change the language used on the LCD screen 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Settings 5 Scroll down and select Language 6 Select a language 7 Press the home icon to exit Parent topic Using the Control Panel ...

Page 22: ...6 Select Daylight Saving Time 7 Select the setting that applies to your area Winter it is winter or your region does not use Daylight Saving Time DST Summer it is spring or summer and your region uses Daylight Saving Time DST Note If your region uses Daylight Saving Time DST you must change this setting to match the season When you change from Winter to Summer your product automatically sets its c...

Page 23: ...iversal Time then select OK Parent topic Using the Control Panel Selecting Your Country or Region Before using your product select the country or region in which you are using your product Note If you change the country or region your fax settings return to their defaults and you must select them again This setting can be locked by an administrator If you cannot access or change this setting conta...

Page 24: ...lect No and retry Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Settings 5 Select Sound 6 Do one of the following To mute all control panel sounds turn the Mute setting off ...

Page 25: ...rease or increase the sound 9 Select OK to exit Note You can also adjust the level for various product functions Parent topic Using the Control Panel Preventing PC Connection via USB You can disable access to your product from a USB connected computer This restricts non network access to the product 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General ...

Page 26: ... the LCD screen 1 Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Settings 5 Select LCD Brightness 6 Select the or icon to decrease or increase the brightness 7 Select OK to exit Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product ...

Page 27: ...oduct Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Front 1 Automatic Document Feeder ADF 2 ADF cover 3 ADF input tray 4 ADF edge guide 5 ADF document support ...

Page 28: ...28 6 ADF output tray 1 Control panel 2 Ink tank cover 3 Ink tank 4 Paper cassette cover 5 Front cover 6 Output tray Parent topic Product Parts Locations ...

Page 29: ...29 Product Parts Inside 1 Document cover 2 Scanner glass 3 Print head 4 Edge guide 5 Paper cassette 6 Output selector 7 Printer cover Parent topic Product Parts Locations ...

Page 30: ...cover 9 Maintenance box cover Parent topic Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings ...

Page 31: ...Press the home button if necessary 2 Select Settings You see a screen like this 3 Select General Settings 4 Select Basic Settings 5 Select Sleep Timer 6 Select the and icons to increase or decrease the number of minutes Note You can also press the minutes field and use the displayed numeric keypad to enter the number of minutes 7 Select OK when you are finished Parent topic Using Power Saving Sett...

Page 32: ...2 hours Parent topic Using Power Saving Settings Epson Connect Solutions for Smartphones Tablets and More Use your smartphone tablet or computer to print and scan documents photos emails and web pages from your home office or even across the globe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot do...

Page 33: ...l Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic Product Basics Related tasks Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you...

Page 34: ...top Just activate your product s unique email address When you want to print attach a PDF Microsoft Office document or photo to an email and send it to your product Both the email and the attachments will print automatically 1 Connect your product to your network See the link below 2 If you did not already set up Email Print when you installed your product software see the link below to use your p...

Page 35: ... online service such as Box Dropbox Evernote or Google Drive 1 Connect your product to your wireless network See the link below 2 Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Epson iPrint and check the compatibility of your mobile device 3 Download Epson iPrint from the Apple App Store or Google Play 4 Connect your mobile device to the s...

Page 36: ...to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product Register an email address or online services such as Box DropBox Evernote or Google Drive with your Epson Connect account 1 Connect your Epson product to your network See the link below 2 If you did not already set up an Epson Connect account when you installed your pr...

Page 37: ...your Apple device to the same wireless network that your product is using 4 Print from your device to your product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Using Google Cloud Print With a Google Account you can print from your Apple or Android device to your Epso...

Page 38: ...instructions 10 Click Finish printer registration to complete setup and print a test page Your product is now linked to your Google Account and can be accessed from any Chromebook computer Apple or Android device with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Pri...

Page 39: ...roduct is now linked to your Google Account and can be accessed from any Chromebook iPhone or Android phone with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Parent topic Using Google Cloud Print Related topics Wi Fi or Wir...

Page 40: ... 2 On your Android device download the Mopria Print Service app from Google Play Note On some Samsung Galaxy devices Mopria may come preinstalled 3 Go to Settings on your Android device select Printing and enable the Mopria Print Service 4 Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Chrome or Gmail tap th...

Page 41: ...k for the print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the...

Page 42: ... props and more Click here for more information 1 Connect your product to your network See the link below 2 Do one of the following Alexa or Google Assistant Set up your product s email address for use with Epson Connect See the link below to activate it from the product control panel Siri Download and install the Epson iPrint app then select your product See the link below for instructions 3 Clic...

Page 43: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 44: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 45: ...te The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your network data and settings 1 Press the home button if necessary 2 Select the icon You see...

Page 46: ...are entering the name manually use the displayed keyboard to enter your network name and enable the password setting to enter the password Note The network name and password are case sensitive Be sure to correctly enter uppercase and lowercase letters and numeric or special characters To move the cursor press the left or right arrow ...

Page 47: ...up to begin setup 9 If setup was successful select Print Check Report to print a network setup report or select OK to exit 10 Press the home button to return to the Home screen The Wi Fi icon displayed on the LCD screen indicates your wireless connection status If the product is not connected to the network you may have selected the wrong network name or entered the password incorrectly Repeat the...

Page 48: ... up to 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Connecting to a Mobile Device Enabling Wi Fi Direct Mode Simple AP Modifying the Wi Fi Direct Network Name or Password Parent topic Wi Fi or Wired Networking Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point Note Make sure the E...

Page 49: ...r Android devices select Android Open the Epson iPrint app on your device and select the printer displayed on the LCD screen Select Complete on the LCD screen For other types of devices select Other OS Devices Use your device to select the Wi Fi network name SSID displayed on the LCD screen then enter the password shown 5 Follow the instructions on the LCD screen to complete Wi Fi Direct setup The...

Page 50: ...6 Use your computer or wireless device to select the Wi Fi network name SSID displayed on the LCD screen and enter the displayed password Note You can also scan the QR Code on the LCD screen to view online setup instructions 7 When you are finished scroll down on the product s LCD screen and select OK 8 Press the home button to return to the Home screen The Wi Fi Direct icon displayed on the LCD s...

Page 51: ...work Name or Password You can modify the Wi Fi Direct name and password to create a more descriptive and secure Wi Fi Direct network Note If you are printing from a computer make sure you installed the network software as described on the Start Here sheet 1 Press the home button if necessary 2 Select the icon You see this screen 3 Select Wi Fi Direct 4 Select Start Setup 5 Select Change ...

Page 52: ...assword Note Your password must be at least 8 and no more than 22 characters long Note If you have already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the network name or password 7 When entering your Wi Fi Direct network name or password do the following To move the cursor press the left or right arrow To change the case of letters sel...

Page 53: ...ter or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent t...

Page 54: ...on the LCD screen indicates your wireless connection status If the product is not connected to the network repeat these steps to try again If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of...

Page 55: ...n on the network status sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Make sure a few sheets of plain paper are loaded in the cassette 2 Press the home button i...

Page 56: ... General Settings 5 Select Network Settings 6 Select Connection Check You see a screen like this 7 Select Print Check Report to print the network connection report Examine any error codes and solutions shown on the network connection report ...

Page 57: ...top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to you...

Page 58: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 59: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 60: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 61: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for as...

Page 62: ... your router or access point for solutions No more devices can be connected Disconnect one of the connected devices if you want to add another one You can connect up to 8 computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first The same SSID as Wi Fi Direct exists in the environment Change t...

Page 63: ...rinting a Network Status Sheet Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent ...

Page 64: ...nge the wireless router you have been using on your network you need to update your product s Wi Fi connection to the new router Note If you switch to a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz an...

Page 65: ...ct s SSID network name and password and any network settings selected for the Epson Connect services you may use 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi 8 When finished press the home button to return to the Home screen Parent to...

Page 66: ...ity Compatible Epson Papers Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Open the paper cassette...

Page 67: ...67 2 Pull out the paper cassette until it stops Note You cannot remove the paper cassette 3 Slide the edge guides outward ...

Page 68: ...ng Insert paper into the cassette with the printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper load paper using the guide line as shown ...

Page 69: ...69 For 8 5 13 inches 216 330 mm paper load paper using the guide line as shown Insert up to 10 envelopes with the printable side facedown and flap edge left as shown ...

Page 70: ...creen If your paper size is not displayed select User Defined Note If you are printing on letterhead select Letterhead as the paper type If you select Letterhead and you are printing on paper that is smaller than the printer driver setting make sure you select the correct paper size setting or the printer may print beyond the edges of the paper Two sided printing is not available on letterhead pap...

Page 71: ...s on the edge guides and does not stick out from the rear of the cassette Do not load an envelope that is curled folded or too thin Do not load windowed envelopes or envelopes with adhesive surfaces on the flaps If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try lo...

Page 72: ...ear Paper Feed Slot You can print documents on a variety of paper types and sizes from the rear paper feed slot 1 Slide the edge guides out all the way 2 Do one of the following Insert one sheet of paper printable side up and short edge first in the center of the rear paper feed slot ...

Page 73: ...lap edge left Load one sheet of loose leaf or other paper with holes facing as shown You can load one sheet at a time in only these sizes Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm or Legal 8 5 14 inches 216 356 mm 3 Slide the edge guides against the paper but not too tightly ...

Page 74: ...er that is smaller than the printer driver setting make sure you select the correct paper size setting or the printer may print beyond the edges of the paper Two sided printing is not available on letterhead paper Always follow these paper loading guidelines Load only one sheet or envelope at a time Load paper short edge first and printable side up Load letterhead or pre printed paper top edge fir...

Page 75: ...lt Paper Source Settings Paper Loading Capacity Note The output tray holds up to 100 sheets of plain paper face down Exceeding this limit can cause paper to fall or a paper jam to occur Remove printouts as necessary to keep the amount of paper in the output tray under 100 sheets ...

Page 76: ...ined 2 1 3 4 inches 54 86 mm to 8 5 47 2 inches 215 9 x 1200 mm 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 x 297 mm 1 sheet 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper 200 sheets Epson Presentation Paper Matte 100 sheets Epson Premium Presentation Paper Matte 20 sheets Epson Premium Presentation Paper Matte Doubl...

Page 77: ... 7 inches 210 297 mm 250 sheets 1 sheet User defined 7 2 10 1 inches 182 257 mm to 8 5 11 7 inches 215 9 x 297 mm 1 sheet Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm 200 sheets You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium ...

Page 78: ...mm S041586 500 Epson Bright White Premium Paper Letter 8 5 11 inches 216 279 mm S450218 4 500 Epson Multipurpose Plus Paper Letter 8 5 11 inches 216 279 mm S450217 4 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257...

Page 79: ... Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Envelopes Envelope Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel o...

Page 80: ...utton to exit Paper or Media Type Settings Control Panel Parent topic Loading Paper Paper or Media Type Settings Control Panel For this paper Select this Paper Type setting Plain paper Epson Bright White Pro Paper Plain Paper Letterhead paper Letterhead High quality plain paper High Quality Plain Paper Epson Presentation Paper Matte Presentation Matte ...

Page 81: ...ngs 3 Select Auto Error Solver and select one of these options Turn on this setting to display a warning and print single sided when a 2 sided printing error occurs or to print only what the printer could process when a memory full error occurs Turn off this setting to display an error message and stop printing if an error occurs 4 Select the Paper Source Settings options you want to use 5 When yo...

Page 82: ...otice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note If this setting is disabled you cannot print using AirPrint Off Parent topic Selectin...

Page 83: ... to avoid damaging it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 1 Open the...

Page 84: ...r original away from the edges to prevent cropping Note If you are placing an ID card on the scanner glass position the card 0 19 inch 5 mm from the corner of the scanner glass 3 Close the document cover gently to keep your original in place Caution Do not push down on the document cover or scanner glass or you may damage the product Remove your originals after scanning If you leave the originals ...

Page 85: ...Feeder specifications before loading them Caution Make sure your originals are not creased or folded and do not contain holes staples tape or other materials that could obstruct the feeder Caution Do not place photographs or valuable artwork in the ADF Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them Note When originals are placed in the ADF and on the s...

Page 86: ...86 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 87: ...87 4 Insert the originals into the ADF faceup and short edge first Note Do not load originals above the arrow mark on the ADF edge guide ...

Page 88: ...Select the link below to select the copy orientation setting that matches how you loaded your original ADF Original Document Specifications Parent topic Placing Originals on the Product Related references Copying Options Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF ...

Page 89: ...ey may be damaged or may damage the scanner Use the scanner glass for these types of originals Photos Thermal paper Originals containing tape staples or paper clips Originals with carbon paper backing Originals that are bound Originals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkled originals Originals with holes Transparencies Originals that are cut in an irregu...

Page 90: ...os onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or in the ADF 2 Load the paper you want to print on in the product 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy select Copies and use the displayed numeric keypad to select the number of copies up to 99 6...

Page 91: ... for your copies Note Not all options or settings may be available depending on other copying settings Copy Copying option Available settings Description 2 Sided 1 1 Sided Select to make 2 sided copies When you select 1 2 Sided also select the orientation and binding edge for your originals or copies 1 2 Sided Density selector Varying levels Adjusts the lightness or darkness of copies ID Card Copy...

Page 92: ...entation and layout order settings as necessary Original Type Text Specifies the document type of your originals and adjusts the quality of your copies Text Image Photo Text Image Best Finishing Group Same Pages Copies the originals by page and sorts each page as a group Collate Page Order Copies the originals collated in order and sorts them into sets Original Orientation Portrait Select the orie...

Page 93: ... Using a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtai...

Page 94: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 95: ... Sided Printing option 10 To print multiple pages on one sheet of paper or print one image on multiple sheets of paper select one of the settings in the Multi Page menu and select the printing options you want 11 To print multiple copies and arrange their print order select the Copies options 12 To preview your job before printing select Print Preview 13 To save your print job as a project that ca...

Page 96: ...of your print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing High For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page m...

Page 97: ...e depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge 2 Click the Sett...

Page 98: ...98 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Click the Print Density button ...

Page 99: ...document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double...

Page 100: ...ing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the...

Page 101: ...it to Page option to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select ...

Page 102: ...s a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Tone Correction Options...

Page 103: ...tions in the Tone Correction window to customize the image tone for your print job Gamma Adjusts the midtone density of the image Brightness Adjusts the overall lightness and darkness of the image Contrast Adjusts the difference between the light and dark areas of the overall image ...

Page 104: ...ges in low resolution images such as screen captures or images from the Web Enhance Light Text and Lines Adjusts the weight of light text and printed lines to increase visibility Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation High Speed Speeds up printing but may reduce print quality Mirror Image Flips the printed image left to right Parent topi...

Page 105: ...ame date and time come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Option...

Page 106: ...106 You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 107: ... topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 108: ...dows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Short Grain Paper Prevents ink from smearing when you print on envelopes or other thick paper Separator Page Before each document prints a separator page containing the title user date and time Always ...

Page 109: ...e the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Barcode mode Reduces bleeding when printing barcodes on plain paper letterhead paper recycled paper preprinted paper envelopes and thick paper Reduce Print Data Size Increases print data compression to improve print speed Not recommended when printing fine pat...

Page 110: ...vent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click you...

Page 111: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 112: ...it watermarks Add Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers 2 sided printing Off Allows printing on one side of the paper only On Allows pri...

Page 113: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 114: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 115: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 116: ...product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a document for printing 2 Select the print command in your application Note You may need...

Page 117: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 118: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 119: ...119 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 120: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 121: ... for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the ...

Page 122: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 123: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 124: ...ic Printing on a Mac Related tasks Selecting Page Setup Settings Mac Printing Your Document Mac Paper Source Options Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source Auto Select Automatically selects the paper source based on the selected paper size Paper Cassette Selects the paper in the cassette as the paper source Rear Paper Fe...

Page 125: ...ze and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an...

Page 126: ...s select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Double sided Printing Settings Mac You c...

Page 127: ...options 2 Select the type of document you are printing as the Document Type setting The software automatically sets the Adjustments options for that document type 3 If necessary customize the Adjustments settings as instructed on the screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided ...

Page 128: ...s the level of ink coverage for double sided printing Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Selecting Printing Preferences Mac You can select printing preferences that apply to all the print jobs you send to yo...

Page 129: ...nting on a Mac Printing Preferences Mac You can select from these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed High Speed Printing Speeds up printing but may reduce print quality ...

Page 130: ...tting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Windows Selecting Page Setup Settings Mac ...

Page 131: ...d To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wir...

Page 132: ...firmation screen 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access Visit Epson Support for Google Clou...

Page 133: ...a variety of destinations using your product s control panel Your product automatically selects default scan settings but you can view or change them as necessary If you are scanning to a computer you can change the default scan settings using the Event Manager utility on the computer 1 Make sure you installed the product software and connected the product to your computer or network Note Restart ...

Page 134: ...ly on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Scanning to the Cloud Setting Up a WSD Port Windows 7 Windows Vista Changing Default Scan Job Settings Parent topic Starting a Scan Scanning to a Connected Computer You can scan an original and save it to a connected computer using your product s control panel The co...

Page 135: ...an 2 and Event Manager on your computer before scanning to your computer 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Computer You see a screen like this ...

Page 136: ...e scanned document or images as a JPEG email attachment Note This works with MAPI type email such as Microsoft Outlook Windows Live Mail Mac Mail and Entourage but not web based email such as Gmail Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager custom scan settings option Note You can customize the settings for each of th...

Page 137: ...tton if necessary 3 Select Scan You see a screen like this 4 Select Cloud You see a screen like this Note You must register your product with Epson Connect to select a destination 5 Press the OK button to select a destination ...

Page 138: ...me network 1 Turn on your product 2 Print a network status sheet so you can identify the network name and model name for your product on the network 3 Click or Start and select Computer 4 On the left side of the window select Network 5 Locate your product on the Network screen right click it and select Install 6 When you see the User Account Control screen click Continue Note If you see an Uninsta...

Page 139: ...r product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select...

Page 140: ...40 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 ...

Page 141: ...141 You see an Epson Scan 2 window like this ...

Page 142: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 143: ...143 You see an Epson Scan 2 window like this ...

Page 144: ...e 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Related tasks Using the Epson iPrint Mobile App Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in...

Page 145: ...145 You see this window ...

Page 146: ...ng to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Reinsert your original into the ADF if necessary 10 Select any of the additional settings that you want to use on the Main Settings tab 11 Click the Advanced Settings tab and select any settings that you want to use 12 Select the...

Page 147: ...age clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove or edit the pages in a scan including rotating pages and changing the page order Note To save...

Page 148: ... image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones This option improves results when scanning magazines or newspapers The results of descreening do not appear in the preview image o...

Page 149: ...our original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ejected original 6 Select Searchable PDF as the Image Format setting 7 Select Options from the Image Format list You see this window 8 Select any of the options on the General tab 9 Select the Text tab 10 M...

Page 150: ...compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during editing TIFF tif A file format created for exchanging data between many programs such as graphic and DTP software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit t...

Page 151: ... Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the same amount you will increase the image size to retain a high image quality For example if the resolution is 300 dpi dots per inch and...

Page 152: ...nswering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product ...

Page 153: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 154: ...154 2 If you are connecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product ...

Page 155: ...product answers a call to a number that is higher than your answering machine s setting for the number of rings Any phone or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up Epson cannot guarantee compatibility with VoIP cable phone systems or fiberoptic digital services such as FIOS Parent topic Faxing Related referenc...

Page 156: ...ving Faxes Automatically Setting Up Basic Fax Features See these sections to select the basic settings you need to use the product s fax features Using the Fax Setup Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setup Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatica...

Page 157: ...select Settings Select the ring pattern to be used for incoming faxes or select All If you selected All go to the next step If you selected another ring pattern go to step 9 If you do not have a distinctive ring service select Skip and go to step 9 Note Distinctive ring services allows you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use ...

Page 158: ...nnection and print a report of the check result If there are any errors reported try the solutions on the report and run the check again 11 If the Select Line Type screen appears select the correct line type Note If you are connecting the product to a standard phone line select PSTN and then select Do Not Detect on the Confirmation screen that appears However selecting this setting may cause the p...

Page 159: ...atures Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call 1 Press the home button if necessary 2 Select Settings General Settings Fax Settings Basic Settings Rin...

Page 160: ...than the product but the product can detect fax tones and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings 1 Press the home button if necessary 2 Select Settings 3 Select General Set...

Page 161: ...r print options you want to use for incoming faxes Fax Output Settings Setting Options Description Save to Inbox Save to Inbox Saves received faxes in the product s inbox Options when memory is full Selects an action to perform when you receive an incoming fax and the inbox is full Inbox Password Settings Sets a password for the inbox You cannot set a password if you selected Receive and print fax...

Page 162: ... select On to rotate landscape oriented incoming faxes so that they print correctly on the paper Off Add Reception Information On Select On to include the date time the sender s information and a page number in the header of your incoming faxes Off 2 Sided On Select On to print incoming faxes double sided You can also select the Binding Margin Off Print Start Timing All Pages Received Select to pr...

Page 163: ...log On Every 30 Prints a fax log after every 30 fax jobs are completed On Time Prints a fax log at a specified time If the number of completed fax jobs exceeds 30 the fax log prints before the specified time Attach Fax Image to Report Off Does not include an image on the Transmission Report On Large Image Prints a Transmission Report that includes the upper part of the first page of the sent docum...

Page 164: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 165: ... of rings your answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if Receive Mode is set to Auto When you select On you must also set a Start Code If you are using a cordless handset with its base connected to the product you can start receiving the fax by entering the code using the handset On Start Code Re...

Page 166: ...sing of your product Parent topic Selecting Advanced Fax Settings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of th...

Page 167: ...167 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 168: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 169: ...rompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message to multiple ...

Page 170: ...ing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts ...

Page 171: ...dd Entry 5 Select Add Contact You see a screen like this 6 Select the registry number you want to use for the contact you are adding 7 Select the Name field use the displayed keyboard to enter the contact name up to 30 characters and select OK ...

Page 172: ...e line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Set any additional settings if necessary 11 Select OK Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact You can edit or delete any of the contacts on your list 1 Press the home button if ...

Page 173: ...tion as necessary Select OK when finished Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before creating a contact group 1 Press the home button if necessary 2 Select Fax ...

Page 174: ... Select Add Entry 5 Select Add Group You see a screen like this 6 Select the registry number you want to use for the group you are adding 7 Select the Group Name field use the displayed keyboard to enter the group name up to 30 characters and select OK ...

Page 175: ...ote To display the contacts in alphabetical order select Name Order Display A check mark appears next to each selected contact 11 Select Close when finished 12 Select OK to save the entry Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries You can also delete the entire contact group 1 ...

Page 176: ...t OK when finished Parent topic Setting Up Contacts Using the Product Control Panel Importing Contacts Using the Fax Utility Windows You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC FAX Phone Book in the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Window...

Page 177: ...177 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 178: ...ontacts 5 Do one of the following To edit a contact select it in the list and click the icon To delete a contact select it in the list and click the icon 6 To import fax numbers from your Windows Address Book into the FAX Utility PC FAX Phone Book select Edit PC FAX Phone Book ...

Page 179: ... the Fax Utility Mac You can set up your speed dial and group dial lists using the FAX Utility The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product s memory Note You can create up to 60 speed dial and group dial entries combined 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select ...

Page 180: ...180 You see this window 3 Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List You see this window ...

Page 181: ...Address book click the icon 9 When you are finished click the icon to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Related topics Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes ...

Page 182: ...e contact list or fax history Note Depending on the product s available memory you can fax up to 100 pages at a time including a cover sheet You can send a black and white fax to up to 100 contacts or 99 groups at a time or send a color fax to one recipient at a time If your recipient s fax machine does not print in color your fax is automatically sent in black and white 1 Place your original on t...

Page 183: ... a recipient from the list Note To delete selected recipients press the number of multiple recipients displayed in the upper right corner of the LCD screen Select each recipient you want to delete and select Remove 5 If you need to change any fax settings select Fax Settings and select your settings 6 If you want to preview your fax in black and white on the LCD screen select Preview If the previe...

Page 184: ...andard Adjusts the scan resolution and print quality of outgoing faxes Fine Super Fine Ultra Fine Photo Density Varying levels available Select from various density levels Remove Background Auto Automatically removes any background color on scanned images Varying levels available Lets you select from various levels of background color adjustment Sharpness Varying levels available Lets you enhance ...

Page 185: ...umber or a destination list in the selected location on your outgoing faxes Outside of Image Inside of Image Transmission Report Print on Error Selects when or if to print transmission reports Print Do Not Print Parent topic Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice You can only schedule one fax at a time Note Make su...

Page 186: ... and select OK then select OK again 9 Select the Recipient tab and select Send Note To cancel faxing select Cancel After scanning your originals your product dials the number and sends the fax at the specified time Note If the product is turned off at the specified time the fax is sent when it is powered on Parent topic Sending Faxes from the Product Control Panel Related topics Setting Up Contact...

Page 187: ...ed to use the card before entering the destination fax number 4 Select Fax on the LCD screen 5 Select the Fax Settings tab and select any settings as necessary Note Your product now communicates with the recipient s fax machine Do not hang up the telephone 6 When you hear a fax tone select Send on the Recipient tab to start sending the fax Note If your recipient s fax machine does not print in col...

Page 188: ...settings click the Preferences or Properties button change the necessary settings and click OK Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK ...

Page 189: ...189 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 190: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 191: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 192: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 193: ...o not turn the product off while it is receiving a fax Otherwise the fax transmission will be lost Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Saving and Viewing Received Faxes Selecting Received Fax Options Using the Fax Utility Windows Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Rec...

Page 194: ...elect Settings General Settings Fax Settings Basic Settings Receive Mode If an answering machine is connected make sure the product s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes...

Page 195: ...utomatically Receiving a Fax by Polling You can use polling to receive a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Set Polling Receive to On 5 Select Close ...

Page 196: ...ze of the documents 1 Press the home button if necessary 2 Select Settings General Settings Fax Settings Receive Settings Fax Output Settings You see a screen like this 3 Select Save to Inbox 4 Set Save to Inbox to On 5 Select Option When Memory is Full and choose an option 6 Select Inbox Password Settings to set change or reset the password for the inbox Note You cannot set an Inbox password if y...

Page 197: ...from filling up When the memory is full you can only print or reject incoming faxes Parent topic Receiving Faxes Selecting Received Fax Options Using the Fax Utility Windows You can select options for use with received faxes using the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or ...

Page 198: ...198 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 199: ...received faxes on this computer 5 Select the destination folder and other options and click OK You return to the FAX Utility window 6 To receive notifications when received faxes arrive in the selected destination folder on your computer select Notify me if new faxes exist in forwarding folders ...

Page 200: ...r faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Transmission History and select the fax job you want to check Note If you see a numbered icon above the icon on your product s LCD screen or the received fax light is flashing received faxes have been temporarily saved to the p...

Page 201: ... Parent topic Faxing Fax Report Options Select the fax report or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling You can use the Fax Settings Transmission Report setting to print the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Setti...

Page 202: ...202 Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Printing Fax Reports ...

Page 203: ...is system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to...

Page 204: ...ank could damage the product Epson recommends filling the ink tank to the upper line when the product is not operating After bringing an ink bottle inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporting an ink bot...

Page 205: ...nk Make sure the ink level is above the lower line on the ink tank Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if t...

Page 206: ...he maintenance box 4 Press the home button again to exit the screen Parent topic Checking the Ink and Maintenance Box Levels Checking Ink and Maintenance Box Levels Windows A low ink reminder appears if you try to print when ink is low and you can check your ink level at any time using a utility on your Windows computer 1 To check your ink and maintenance box levels access the Windows Desktop and ...

Page 207: ...accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions ...

Page 208: ...roduct Parent topic Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tank Checking Ink and Maintenance Box Levels Mac You can check your ink level using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Util...

Page 209: ...nce box as needed Note To update or refresh the displayed ink level click Update Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly measure the ink level in the tank instead it ...

Page 210: ...r line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Checking the Ink and Maintenance Box Levels Related tasks Refilling the Ink Tank Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer 1 Access the Windows Desktop and right click the icon for yo...

Page 211: ...se genuine Epson ink maintenance boxes and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for yo...

Page 212: ...tle handy and have read the ink safety precautions before you begin You can continue to use the product even if the ink tank is not filled all the way However for the most accurate ink level monitoring fill all the ink tank up to the upper line Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tank correctly The product cannot directly me...

Page 213: ...213 2 Press the home button if necessary 3 Select Maintenance You see this screen 4 Scroll down and select Reset Ink Level 5 Open the ink tank cover then open the ink tank cap ...

Page 214: ...op of the bottle after its cap is removed Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink ...

Page 215: ...215 7 Insert the ink bottle into the filling port as shown below ...

Page 216: ...the bottle Ink flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle 9 When the ink tank is full remove the ink bottle and securely close the ink tank cap ...

Page 217: ...e sure you visually check the ink level of the tank Parent topic Refilling Ink and Replacing the Maintenance Box Related concepts Purchase Epson Ink and Maintenance Box Maintenance Box Replacement The maintenance box stores surplus ink that gets collected during printing or print head cleaning When you see a message on the LCD screen follow the on screen instructions to replace the maintenance box...

Page 218: ...he maintenance box may not be installed correctly Remove and reinstall the maintenance box Do not store the maintenance box in high or freezing temperatures Do not replace the maintenance box during printing otherwise ink may leak If you cannot close the maintenance box cover make sure the maintenance box is installed properly Keep the maintenance box out of direct sunlight Caution Do not reuse a ...

Page 219: ...t quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleaning th...

Page 220: ...You can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Press the home button if necessary 4 Select Maintenance You see this screen 5 Select Print Head Nozzle Check ...

Page 221: ...221 You see a screen like this 6 Select Print The nozzle check pattern prints ...

Page 222: ...22 7 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 8 Do one of the following If there are no gaps select O ...

Page 223: ...ct Control Panel Refilling the Ink Tank Related topics Loading Paper Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer 1 Load a few sheets of plain paper in the paper cassette 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar...

Page 224: ...224 You see a window like this 4 Click Print ...

Page 225: ...225 5 Check the printed pattern to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning 6 If there are no gaps click Finish ...

Page 226: ... print head Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in the tank is low You must refill the ink tank first Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tank Cleaning...

Page 227: ...Cleaning You see a screen like this 6 Select Start to clean the print head The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished When the cleaning cycle is finished you see a message on the screen ...

Page 228: ...ks Checking the Nozzles Using the Product Control Panel Power Cleaning Using the Product Control Panel Refilling the Ink Tank Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the paper cassette 3 Do one of ...

Page 229: ...cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product or open the printer cover during a cleaning cycle or you may not be able to print 6 When the cleaning cycle is finished you can check to see if the nozzles are clean click Print Nozzle Check Pattern and click Print ...

Page 230: ...to see if there are gaps in the lines Print head is clean Print head needs cleaning Print head needs Power Cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again ...

Page 231: ...unning a Power Cleaning turn off the product and wait at least 12 hours before running another Power Cleaning Caution Running a Power Cleaning consumes a lot of ink so you should run it only if necessary Make sure the ink tank is at least one third full before running a Power Cleaning or it may damage the product Caution Power Cleaning may cause the maintenance box to reach its capacity sooner Whe...

Page 232: ...ultiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tank Power Cleaning Using a Computer Utility You can run a Power Cleaning using a utility on your Windows or Mac computer Note After running a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD scre...

Page 233: ...is finished run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tank ...

Page 234: ...ing Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the cassette 3 Press the home button if necessary 4 Select Maintenance 5 Select Print Head Alignment 6 Select one of the following options Vertical Alignment if your pri...

Page 235: ... representing the pattern with the least amount of separation or overlap Horizontal Alignment Select the number representing the pattern with the least amount of separation or overlap 9 Continue following the rest of the on screen instructions to finish the alignment Parent topic Print Head Alignment Related topics Loading Paper Cleaning the Paper Guide If you see ink on the back of a printout or ...

Page 236: ...n instructions to clean the paper guide 7 Repeat these steps as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related concepts Print Head Alignment Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper pat...

Page 237: ...aining 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the print head path or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Lift up the printer cover until it clicks into place ...

Page 238: ...ck the translucent film shown here for ink smears 1 Translucent film 2 Print head rail Caution Do not touch the print head rail or wipe the grease off of it You may not be able to print Do not touch the white flat cable or ink tubes ...

Page 239: ...ps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry close the printer cover 10 Reconnect any disconnected cables plug in the power cord and turn on the product Parent topic Adjusting Print Quality Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Note You can also view the number of shee...

Page 240: ...k the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab 4 Select Printer and Option Information You see this window 5 After checking the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled ...

Page 241: ...In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 242: ...st you should clean it several times a year Close the output tray and front cover when you are not using the product to protect it from dust Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cabl...

Page 243: ...243 6 Use a soft moist lint free cloth microfiber is recommended to clean the rollers and the interior of the ADF Caution Do not use a dry cloth to clean the rollers 7 Close the ADF cover ...

Page 244: ...e scanner glass with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 10 Close the document cover ...

Page 245: ...245 11 Open the ADF cover and raise the ADF input tray 12 Use a soft dry lint free cloth microfiber is recommended to clean the transparent part on the underside of the ADF input tray ...

Page 246: ...ng and Transporting Your Product Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette clean the paper rollers inside the product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Make sure the ink tank cap is securely closed 5 Close the document cover the ADF cover and the printer cover ...

Page 247: ...247 6 Slide out the paper cassette and remove the paper 7 Place the product on its side with the ink tank on the bottom Warning Be careful not to trap your fingers under the product ...

Page 248: ...n Do not leave the product on its side for an extended period of time 10 Replace the paper slide in the paper cassette and connect the power cord and any interface cables Parent topic Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it some distance prepare it for transportation as described here ...

Page 249: ...re you lift using the handholds on the bottom of the product When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when ...

Page 250: ...ace 1 Turn off the product 2 Open the printer cover and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 3 Secure the print head to the case with tape Caution Do not place tape on the white flat cable or ink tubes inside the product otherwise you may damage your ...

Page 251: ...251 7 Open the ink tank unit cover and make sure that the ink tank cap is installed securely 8 Close the ink tank cover until it clicks into place ...

Page 252: ...in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Alignment Print Head Cleaning ...

Page 253: ...ing Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically ch...

Page 254: ...rn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Paper out in XX Load paper in the cassette or rear paper feed slot Paper Setup Auto Display is set to Off Some features may not be available For details see your documentation The Paper Setup Auto Display option is disabled You must enable Paper Setup Auto Displ...

Page 255: ...etwork connection Check that the printer driver is installed on the computer and that the USB port settings for the printer are correct Recovery Mode A firmware update has failed Connect your product using a USB cable and try updating the firmware again If you still receive this error message contact Epson for support Parent topic Solving Problems Related references Where to Get Help Related tasks...

Page 256: ...nk usage The low ink alert system may generate inaccurate messages if the ink tank is not refilled according to these instructions As a precaution perform regular visual inspections of the ink tank to ensure the ink level does not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Solving Problems Runn...

Page 257: ...mputer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related c...

Page 258: ...ese options Network Settings Resets all network settings Copy Settings Resets all copy settings Scan Settings Resets all scan settings Fax Settings Resets all fax settings Clear All Data and Settings Resets all control panel settings and deletes any stored information You see a confirmation screen 5 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topi...

Page 259: ...t may charge improperly and use excess ink the next time you turn it on Your product is finished charging the print head when the power light stops flashing If the product s print head stops moving or making noise and the charging process has not finished turn off your product Turn it back on and check to see if charging is still in progress If it is still in progress contact Epson for help Parent...

Page 260: ...work data and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Wired Network Connection Becomes Unstable Cannot Print Over a Network Cannot Scan Over a Network Parent topic Solving Problems Product Cannot Connect to a Wireless Router o...

Page 261: ...cumentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the instructions that came with your product to enter your wireless network name manually If your router or access point has security enabled determine the kind of security it is using and any required password or passphrase for connection Then make sure to enter the exact WEP ...

Page 262: ...se of the problem Make sure your product is not connected to a guest network If necessary reinstall your product software and try running EpsonNet Setup again 1 Reset your product s network settings to their factory defaults 2 Windows only Uninstall your product software 3 Restart your router following the instructions in your router documentation Note If you are reading these instructions online ...

Page 263: ...t appear on your product s LCD screen make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router If you are connecting the product wirelessly via EpsonNet Setup and you do not see the Wi Fi antenna icon with connection bars on your LCD screen make sure your product software was installed correctly If necessary reinstall you...

Page 264: ...g system s Ethernet connection settings 3 Connect the computer and your product directly with an Ethernet cable 4 Print a network connection report from your product 5 On the computer open a web browser and enter your product s IP address from the network connection report 6 Select Advanced Settings Network Settings Wired LAN 7 Select OFF for IEEE 802 3az and click Next 8 Click OK and remove the E...

Page 265: ...ructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your router Check if there are any paused print jobs Make sure your printer is selected as the default printer Check if the selected printer port is correct Check to see if your wireless router or access point has an enabled Privacy Separator function that...

Page 266: ...anager program is not being blocked by your firewall or security software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or c...

Page 267: ... Parent topic Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a While Parent topic Solving Problems Product Makes Noise But Nothing Copies If your ...

Page 268: ...ke sure the paper stack is not above the tab on the edge guides inside the cassette Make sure to load only one sheet at a time in the rear feed slot Be sure to insert the paper cassette all the way into your product If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the...

Page 269: ...s Paper Jam Problems Inside the Product Paper Specifications Paper Jam Problems in the Front of the Product If you see a message that paper has jammed in the front of the product follow the steps here 1 Cancel the print job if necessary 2 Open the front cover ...

Page 270: ...nt of the product 5 Raise the output selector 6 Close the front cover until it clicks into place 7 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems ...

Page 271: ...re Warning Never touch the buttons on the control panel while your hand is inside the product If the product starts operating it may cause an injury Do not touch any protruding parts inside the product 1 Cancel the print job if necessary 2 Lift the printer cover until it clicks into place and remove any jammed paper inside ...

Page 272: ...ace 4 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover follow the steps here 1 Cancel the print job if necessary ...

Page 273: ...273 2 Remove any jammed paper from the rear feed slot if necessary 3 Press the buttons to release the rear cover and remove the cover from your product ...

Page 274: ... Remove any jammed paper from the rear cover 6 Press the buttons and reattach the rear cover 7 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solution Parent topic Solving Paper Problems ...

Page 275: ...utomatic document feeder ADF follow the steps below or on the LCD screen to clear the jam 1 Cancel the print job if necessary 2 Remove your originals from the ADF 3 Open the ADF cover Caution Make sure you open the ADF cover before removing any jammed paper Otherwise the product may be damaged ...

Page 276: ...276 4 Carefully remove any jammed paper 5 Open the ADF input tray ...

Page 277: ...277 6 Carefully remove any jammed paper from beneath the ADF input tray 7 Close the ADF input tray ...

Page 278: ...er paper jam solutions Parent topic Solving Paper Problems Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper falls from the output tray extend the paper stopper If paper is wrinkled when it ejects ...

Page 279: ... a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub If the printer cannot print using a USB connection disconnect the USB cable from the computer right click on the printer icon displayed on the computer and select Remove Device Then connect the USB cable to the computer and try a test print Make sure the printer ...

Page 280: ...ect Manage Printing preferences Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Win...

Page 281: ...verheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again If you are printing over a wireless network factors such as interference network traffic or weak signal strength may affect your printing speed For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you load...

Page 282: ...3 Restart your computer and try printing again Parent topic Solving Problems Printing from a Computer Related references Paper or Media Type Settings Printing Software Windows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings Mac Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Printing Preferences Mac Solving Page Layout a...

Page 283: ...ting in your printing program or printer software is not set for multiple copies Parent topic Solving Page Layout and Content Problems Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it selec...

Page 284: ... the corner indicated by the arrow If the edges of the copy are cropped move the original slightly away from the corner Clean the scanner glass and the document cover If there is dust or stains on the glass the copy area may extend to include the dust or stains Load paper in the correct direction and slide the edge guides against the edges of the paper Select the appropriate Original Size in the c...

Page 285: ...rent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position try these solutions Make sure you selected the correct paper size and layout settings in your printing program and printer softw...

Page 286: ... any high speed settings in your product software Align the print head Make sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Solving Print Quality Problems Check these sections if your printouts have problems with pri...

Page 287: ...h speed setting Adjust the print quality in the product software If you continue to see horizontal or vertical bands or streaks in your printouts after cleaning and aligning the print head you can finely tune the horizontal or vertical alignment in the Maintenance menu If you continue to see horizontal bands or streaks in your printouts after cleaning the print head and adjusting the print quality...

Page 288: ...ications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded If you are printing on letterhead paper make sure the paper size setting matches the size of paper you loaded If you select a paper size that is too large for the paper you loaded the product may p...

Page 289: ...nozzles are clogged Then clean the print head if necessary Align the print head Adjust the print quality in the product software Clean the paper path Clean the paper rollers Do not press too hard on the original or the document cover when you are scanning originals on the scanner glass Clean the scanner glass Clean the ADF Use the ink before the date printed on the package If you have not used the...

Page 290: ...int head nozzles are clogged Then clean the print head if necessary The ink level may be low Visually check the ink level Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software Clean the paper path Clean the paper rollers If you have...

Page 291: ...crease the image resolution or print a smaller size see your software documentation Note Images from the Internet may be low resolution and not result in a high quality printout If you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For e...

Page 292: ...se solutions Make sure your computer has adequate memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software If you upgraded your operating system but did not reinstall your scanning software try reinstalling it In Windows make sure your product i...

Page 293: ...Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson...

Page 294: ... these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match...

Page 295: ...ent topic Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Image is Distorted or Blurry If a scanned image appears distorted or blurry try these solutions Make sure your original is not wrinkled or warped This may prevent the original from laying flat on the scanner glass Do not move your original or your product during scanning Your product will not operate p...

Page 296: ... Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Back of Original Image Appears in Scanned Image If an image from the back of a thin original appears in your scanned image try these solutions Place a piece of black paper on the back of the original and scan it again Adjust these Epson Scan 2 settings if available and try scanning again Select the Advanced Set...

Page 297: ...Scan 2 settings if available and try scanning again If the Image Type setting is Color or Grayscale adjust the Contrast setting If the Image Type setting is Black White or Grayscale adjust the Color Enhance setting Parent topic Solving Scanned Image Quality Problems Scanned Image Edges are Cropped If the edges of a scanned image are cropped make sure your original is placed correctly for scanning ...

Page 298: ...ve problems faxing with your product Cannot Send or Receive Faxes Cannot Receive Faxes with a Telephone Connected to Your Product Fax Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes try these solutions If an error code is displayed on th...

Page 299: ... the FAX driver for your product and that it is not paused If a communication error occurs change the Fax Speed setting to Slow 9 600bps on the control panel Make sure the error correction mode ECM setting is turned on if you are trying to send a color fax If your telephone line uses call waiting and you have trouble receiving faxes turn off call waiting to prevent disruption of incoming faxes If ...

Page 300: ...e lines Epson cannot guarantee that fax transmission will work when using VoIP If your phone line includes voice mail answering services calls or faxes may be inadvertently received by your voice mail service Parent topic Solving Faxing Problems Related tasks Setting Up the Fax Utility Windows Setting Up Fax Features Using the Fax Utility Mac Checking Fax Status Printing Fax Reports Selecting the ...

Page 301: ...owing Send a monochrome fax using the direct sending feature Send your faxes by dialing from a connected external phone Send your faxes in smaller batches If the product cannot print a received fax due to a product error such as a paper jam the memory full error may appear Clear any product errors then ask the sender to resend the fax Parent topic Solving Faxing Problems Related tasks Setting Up t...

Page 302: ...sing the scanner glass make sure your original is placed correctly and that the correct paper size is selected on the control panel Clean the scanner glass and document cover Parent topic Solving Faxing Problems Related tasks Cleaning Your Product Related topics Placing Originals on the Product Received Fax is Not Printed If a received fax is not printed try these solutions Make sure the product i...

Page 303: ...owing Windows 10 Click and select Settings Apps or System Apps features Then select the program you want to uninstall and select Uninstall Windows 8 x Navigate to the Apps screen and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your produ...

Page 304: ...lem contact Epson Parent topic Uninstall Your Product Software Uninstalling Product Software Mac In most cases you do not need to uninstall your product software before re installing it However you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here Note If you find that re installing your product software does not solve a proble...

Page 305: ...on for support please have the following information ready Product name Product serial number located on a label on the product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time...

Page 306: ...ons Printable Area Specifications Scanning Specifications Fax Specifications Automatic Document Feeder ADF Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should...

Page 307: ... Parent topic Technical Specifications Mac System Requirements To use your product and its software your Mac should use one of these operating systems macOS 10 14 x macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ...

Page 308: ...79 mm Legal 8 5 14 inches 216 356 mm 8 10 inches 203 254 mm 8 5 13 inches 216 330 mm Half Letter 5 5 8 5 inches 140 216 mm Executive 7 25 10 5 inches 184 267 mm Mexico Oficio 8 5 13 4 inches 216 340 mm Oficio 9 8 46 12 4 inches 215 315 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Eps...

Page 309: ...Note When printing borderless quality may decline in the expanded printable area Single sheets borders 1 Top bottom left right margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 81 inches 46 mm minimum 3 Reduced print quality area bottom 1 73 inches 44 mm minimum ...

Page 310: ...lity area left 1 81 inches 46 mm minimum Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Effective pixels 10200 14040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 in 1 dpi increments ...

Page 311: ... pixel external Black and white 16 bits per pixel internal 1 bit per pixel external Light source LED Parent topic Technical Specifications Fax Specifications Fax type Walk up black and white and color fax capability ITU T Super Group 3 black and white only for receiving faxes Supported lines Standard analog telephone lines and PBX Private Branch Exchange telephone systems Speed Up to 33 6 kbps ...

Page 312: ...s per mm Color 200 200 dpi Page memory Up to 180 ITU T No 1 chart in monochrome draft mode Redial 2 times with 1 minute interval specifications may differ by country or region Interface RJ 11 Phone Line RJ 11 Telephone set connection Parent topic Technical Specifications Automatic Document Feeder ADF Specifications Paper size US letter legal A4 or 8 5 13 inch 216 330 mm size Paper type Plain paper...

Page 313: ...uct frequently and refill the ink tank if necessary Color Black Ink bottle life Epson recommends using an ink bottle before the date printed on the package Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Ink freezes at 5 F 15 C Ink thaws and is usable after approximately 2 hours at 77 F 25 C Parent topic Technical Specifications Related references Ink Bottle and Maintenance Box Par...

Page 314: ...y mode Approximately 5 4 W Sleep mode Approximately 0 9 W Power off mode Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface ...

Page 315: ... Security WPA2 PSK AES complies with WPA2 with support for WPA WPA2 Personal Wi Fi Direct supports only WPA2 PSK AES security WEP 64 128 bit Ethernet Standard IEEE802 3i 10BASE T use a category 5e or higher shielded twisted pair cable to prevent radio interference IEEE802 3u 100BASE TX IEEE802 3az Energy Efficient Ethernet the connected device should be IEEE802 3az compliant Communication mode Aut...

Page 316: ...rmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment c...

Page 317: ...ety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outle...

Page 318: ... or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your pr...

Page 319: ...en Do not use liquid or chemical cleansers If the LCD screen is damaged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subj...

Page 320: ...ormation a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company Applicable certification jack Universal Service Order Codes USOC for the equipment RJ11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A comp...

Page 321: ...tact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer The Telephon...

Page 322: ...claration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manu...

Page 323: ...o this Agreement binding arbitration shall be administered by JAMS a nationally recognized arbitration authority pursuant to its code of procedures then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 ...

Page 324: ...ipate in the selection of the arbitrator The arbitrator is bound by the terms of this Agreement The arbitrator and not any federal state or local court or agency shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation applicability enforceability or formation of this Agreement including any claim that all or any part of this Agreement is void or void...

Page 325: ...s fees and costs that your attorney reasonably accrues for investigating preparing and pursuing the Dispute in arbitration Except as agreed upon by you and Epson in writing the arbitrator shall determine the amount of fees costs and expenses to be paid by Epson pursuant to this Section 1 6d e Attorney s Fees Epson will not seek its attorney s fees and expenses for any arbitration commenced involvi...

Page 326: ... is a registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM is a trademark of Seiko Epson Corporation Epson StoreSM is a service mark of Epson America Inc Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation Windows is a registered trademark of Microsoft Corporation in the United States and or other countries Apple App Store AirPrint AirP...

Page 327: ...any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject ...

Page 328: ...e of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright N...

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Summary of Contents for C11CG92201

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Epson C11CG92201, User Manual, Page: 269 / 328

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Summary of Contents for C11CG92201

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