Epson C11CG31201 User Manual Download | Manualshive

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Parent topic:

Solving Paper Problems

Related references

Paper or Media Type Settings - Printing Software

Related tasks

Cancelling Printing Using a Product Button

Solving Problems Printing from a Computer

Check these sections if you have problems while printing from your computer.

Note:

When printing using AirPrint, the available print settings are different from those covered in this

manual. See the Apple website for details.

Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow

Parent topic:

Solving Problems

Nothing Prints

If you have sent a print job and nothing prints, try these solutions:

• Make sure your product is turned on and connected to your computer.

• Make sure any interface cables are connected securely at both ends.

• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,

connect your product directly to your computer instead of the hub.

• Make sure the printer status is not offline or pending.

• Run a product check to see if a test page prints. If the test page prints, check to see if your product

software is installed correctly.

• Make sure your system meets the requirements for your operating system. If you are printing a high-

resolution image, you may need more than the minimum requirements. Print the image at a lower
resolution or if necessary, increase your system's memory.

• In Windows, make sure your product is selected as the default printer and the printer port setting

matches the printer connection port.

• In Windows, delete all jobs from the Windows Spooler. Click

Print Queue

on the Maintenance tab in

the printer settings window, and cancel any stalled print jobs.

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Summary of Contents for C11CG31201

Page 1: ...WF 2850 User s Guide ...

Page 2: ......

Page 3: ...ecting the Date and Time 24 Changing LCD Screen Language 25 Adjusting Control Panel Sounds 26 Turning Off the Operation Time Out Setting 27 Preventing PC Connection via USB 28 Using Power Saving Settings 29 Changing the Sleep Timer Settings 29 Changing the Power Off Timer Settings 30 Epson Connect Solutions for Smartphones Tablets and More 31 Setting Up Epson Connect Services 32 Using Epson Email ...

Page 4: ...ing a Network Connection Report 50 Network Connection Report Codes and Messages 51 Changing or Updating Network Connections 56 Accessing the Web Config Utility 56 Changing a USB Connection to a Wi Fi Connection 57 Changing a Wi Fi Connection to a Wired Network Connection 57 Connecting to a New Wi Fi Router 58 Disabling Wi Fi Features 58 Loading Paper 60 Loading Paper in the Rear Feed 60 Paper Load...

Page 5: ...uble sided Printing Options Windows 91 Print Density Adjustments Windows 91 Selecting Additional Layout and Print Options Windows 92 Custom Color Correction Options Windows 94 Image Options and Additional Settings Windows 95 Header Footer Settings Windows 96 Selecting a Printing Preset Windows 97 Selecting Extended Settings Windows 98 Extended Settings Windows 100 Printing Your Document or Photo W...

Page 6: ...ancelling Printing Using a Product Button 127 Scanning 128 Starting a Scan 128 Starting a Scan Using the Product Control Panel 128 Scanning to a Connected Computer 130 Scanning to the Cloud 131 Setting Up a WSD Port Windows 7 Windows Vista 133 Control Panel Scanning Options 134 Changing Default Scan Job Settings 135 Starting a Scan Using the Epson Scan 2 Icon 135 Starting a Scan from a Scanning Pr...

Page 7: ...ups 163 Setting Up Contacts Using the Product Control Panel 164 Creating a Contact 164 Editing or Deleting a Contact 166 Creating a Contact Group 167 Editing or Deleting a Contact Group 169 Importing Contacts Using the Fax Utility Windows 170 Setting Up Speed Group Dial Lists Using the Fax Utility Mac 173 Sending Faxes 175 Sending Faxes from the Product Control Panel 175 Sending a Fax Using the Ke...

Page 8: ...Ink and Expended Color Cartridges 204 Printing with Expended Color Cartridges Control Panel 205 Printing with Expended Color Cartridges Windows 205 Printing with Expended Color Cartridges Mac 206 Conserving Low Black Ink with Windows 208 Maintenance Box Replacement 208 Adjusting Print Quality 210 Print Head Maintenance 210 Print Head Nozzle Check 210 Checking the Nozzles Using the Product Control ...

Page 9: ...less Network Connection is Unstable on a Mac 242 Cannot Print Over a Network 242 Cannot Scan Over a Network 244 Solving Copying Problems 245 Product Makes Noise But Nothing Copies 245 Product Makes Noise When It Sits for a While 245 Originals Do Not Feed From the Automatic Document Feeder 246 Solving Paper Problems 246 Paper Feeding Problems 247 Paper Jam Problems Inside the Product 248 Paper Jam ...

Page 10: ...Scan to a Shared Folder Over a Network 270 Solving Scanned Image Quality Problems 271 Image Consists of a Few Dots Only 272 Line of Dots Appears in All Scanned Images 272 Straight Lines in an Image Appear Crooked 272 Image is Distorted or Blurry 273 Image Colors are Patchy at the Edges 273 Image is Too Dark 273 Back of Original Image Appears in Scanned Image 273 Ripple Patterns Appear in an Image ...

Page 11: ...ions 288 Dimension Specifications 289 Electrical Specifications 290 Environmental Specifications 290 Interface Specifications 290 Network Interface Specifications 290 Safety and Approvals Specifications 291 Notices 293 Important Safety Instructions 293 General Product Safety Instructions 293 Ink Cartridge Safety Instructions 295 LCD Screen Safety Instructions 296 Wireless Connection Safety Instruc...

Page 12: ...12 A Note Concerning Responsible Use of Copyrighted Materials 305 Default Delay Times for Power Management for Epson Products 305 Copyright Attribution 305 ...

Page 13: ...13 WF 2850 User s Guide Welcome to the WF 2850 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...ets and More Voice activated Printing Using AirPrint Using Google Cloud Print Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Product Parts Locations See these sections to identify the parts on your product Product Parts Front and Top Product Parts Inside Product Parts Back Parent topic Produ...

Page 15: ...15 Product Parts Front and Top 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guide 4 ADF document support 5 ADF output tray 1 Rear paper feed ...

Page 16: ...16 2 Rear feed paper support 3 Rear feed edge guides 4 Output tray 5 Paper stopper Parent topic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass ...

Page 17: ...17 3 Control panel 1 Scanner unit support 2 Scanner unit 3 Ink cartridge holder do not remove Parent topic Product Parts Locations ...

Page 18: ...rt 6 USB port Parent topic Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Adjusting Control Panel Position The LCD Screen Status Icon Information Navigating the LCD Screen ...

Page 19: ...age Adjusting Control Panel Sounds Turning Off the Operation Time Out Setting Preventing PC Connection via USB Parent topic Product Basics Control Panel Buttons and Lights 1 power button and light 2 LCD screen 3 and buttons 4 cancel button 5 Keypad 6 C clear button 7 start button 8 reset button ...

Page 20: ...ight 12 help button 13 home button Parent topic Using the Control Panel Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to access Raise or lower it to the desired angle as shown Parent topic Using the Control Panel ...

Page 21: ...r certain product status conditions Press the icon to view or change the current network settings Icons Description Displays additional information or instructions such as loading paper or placing a document Displays the Supply Status screen Quiet Mode is enabled Noise is reduced during printing but the print speed may be reduced Select this icon to change the settings Quiet Mode is disabled Selec...

Page 22: ...nection is established The number of bars indicates the connection s signal strength No Wi Fi Direct connection A Wi Fi Direct connection is established Parent topic Using the Control Panel Navigating the LCD Screen Follow these guidelines to navigate the LCD screen and adjust your settings To navigate the menus press the arrow buttons to move the highlighted cursor and press the OK button to conf...

Page 23: ... arrow buttons to highlight the setting and press the OK button To enter a value in a field press the arrow buttons to highlight the field and press the OK button to display the on screen keyboard Parent topic Using the Control Panel ...

Page 24: ...mbers and symbols 5 Displays a list of common domain names to choose from 6 Enters a space 7 Select when you are done entering your password 8 Deletes the previous character Parent topic Using the Control Panel Selecting the Date and Time Before faxing select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if neces...

Page 25: ...ou change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 5 Select Date Time 6 Select the date format you want to use 7 Use the numeric keypad to enter the current date Select OK when finished 8 Select the time format you want to use 9 Use the numeric keypad to enter the current time Select OK when...

Page 26: ...reen like this 3 Select a language Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Sound ...

Page 27: ...tton Press Press the or buttons to decrease or increase the sound Select Done to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off 1 Press the home button if necessary 2 Select Settings Gene...

Page 28: ...he Control Panel Preventing PC Connection via USB You can disable access from a USB connected computer This restricts non network access to the product and protects the security of confidential scanned documents 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings ...

Page 29: ...ns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen 1 Press the home...

Page 30: ...creen enter the number of minutes from the on screen keypad and select OK 4 Select Done Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Select Settings General Settings Basic Settings Power Off Timer ...

Page 31: ... S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epson Email Print Epson iPrint Mobile App Epson Remote Print Scan and send a file as an email or upload i...

Page 32: ...essary 2 Select Settings General Settings Web Service Settings Epson Connect Services You see a screen like this 3 Select Register 4 Follow the instructions on the screen to activate your product s email address Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Email Print With Epson Email Print you can print from any device ...

Page 33: ...tions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products Epson iPrint lets you print PDFs Microsoft Office documents photos and web pages over a wireless network You can scan and save a file on your device send it as an email or upload it to an online service...

Page 34: ...nd in your laptop or desktop computer application and choose the Remote Print option for your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product Register ...

Page 35: ...lendars recipes photo props and more Click here for more information 1 Connect your product to your network See the link below 2 Do one of the following Alexa or Google Assistant Set up your product s email address for use with Epson Connect See the link below to activate it from the product control panel Siri Download and install the Epson iPrint app then select your product See the link below fo...

Page 36: ...r product Note For details see the AirPrint page on the Apple website Parent topic Product Basics Related references Paper Source Settings Options Related topics Wi Fi or Wired Networking Using Google Cloud Print With a Google Account you can print from your Apple or Android device to your Epson product You can also print from Chromebooks and the Google Chrome browser without drivers or cables 1 C...

Page 37: ...st page Your product is now linked to your Google Account and can be accessed from any Chromebook computer Apple or Android device with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Setting Up Google Cloud Print on a Chromeb...

Page 38: ...roduct is now linked to your Google Account and can be accessed from any Chromebook iPhone or Android phone with Internet access Visit Epson Support for Google Cloud Print U S or Epson Support for Google Cloud Print Canada for more information on using Google Cloud Print or the Google Cloud Print website for a list of supported apps Parent topic Using Google Cloud Print Related topics Wi Fi or Wir...

Page 39: ...twork as your product 3 Now you are ready to print From your Amazon application tap the print option and select your product to print whatever is on the screen Note If you see a message telling you that a plug in is required tap OK and tap Download If your Amazon Fire product uses Fire OS 5 and above your device automatically uses the built in Mopria Print Service app to print Parent topic Product...

Page 40: ...ed Epson products Epson Print and Scan App allows you to scan and capture images right to your tablet or to Microsoft OneDrive Note The Epson Print and Scan App does not support Windows 10 Mobile printing 1 Connect your Epson product to your wireless network See the link below 2 Download Epson Print and Scan App from the Microsoft Windows Store 3 Connect your Windows tablet to the same wireless ne...

Page 41: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 42: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 43: ...r of this product may cause loss of fax and network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your fax and network data and settings 1 Press the home button if necessary 2 Select the icon You see a screen like this 3 Select Wi Fi Recommended 4 Select Start Set...

Page 44: ... select To enter numbers and symbols select To enter a space press 8 Select OK when you finish entering your password 9 Confirm the displayed network settings and select Start Setup to save them 10 If you want to print a network setup report select Print Check Report Otherwise select OK 11 Press the home button to exit You see the icon on the LCD screen and should be able to connect to your produc...

Page 45: ...Entering Characters on the LCD Screen Wi Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 8 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Pa...

Page 46: ...ect mode to allow direct communication between your product and computer or other devices without a wireless router or access point 1 Press the home button if necessary 2 Press the icon You see a screen like this 3 Select Wi Fi Direct 4 Select Start Setup ...

Page 47: ...lect Android Open the Epson iPrint app on your device and select the product displayed on the LCD screen Select Complete on the LCD screen For other types of devices select Other OS Devices Use your device to select the Wi Fi network name SSID displayed on the LCD screen and enter the password shown 6 Follow the instructions on the LCD screen to complete Wi Fi Direct setup The Wi Fi Direct icon is...

Page 48: ...e a virtual WPS button in the software for the device Check your network product documentation for details Using WPS to Connect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 Press the home button if necessary 2 Select the i...

Page 49: ...u don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Related references Status Icon Information Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 Make sure a few sheets of plain paper are loaded in the product 2 Press the home button if necessary...

Page 50: ... network 1 Make sure a few sheets of plain paper are loaded in the product 2 Press the home button if necessary 3 Select Settings General Settings Network Settings Connection Check After the network connection is checked you see a screen like this 4 Select Print Check Report 5 Press the start button to print the report Examine the error codes and solutions shown on the network connection report Ne...

Page 51: ...ote Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable is securely connected to your device and to your product If you are tr...

Page 52: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 53: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 54: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 55: ...ork settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for as...

Page 56: ...ing connected device first The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer Change the Wi Fi Direct SSID Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Chang...

Page 57: ...arent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the product s LAN por...

Page 58: ...See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling Wi Fi Features You may need to disa...

Page 59: ...59 You see a screen like this 3 Select Wi Fi Recommended Change Settings Others Disable Wi Fi Start Setup to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 60: ... Control Panel Selecting the Default Paper Source Settings Selecting the Universal Print Settings Loading Paper in the Rear Feed You can load plain paper in the rear feed up to the line indicated by the triangle mark inside the edge guides For loading other paper types see the link below Note Before loading paper make sure your product is not currently printing faxing scanning or copying 1 Pull ou...

Page 61: ...the edge guides outward 3 Do one of the following Load paper at the center of the rear feed with the glossy or printable side facing up Insert up to 10 envelopes short edge first with the printable side facing up ...

Page 62: ...er type setting Note To load a sheet of paper longer than legal size store the rear feed paper support and insert the paper into the rear feed as shown 4 Slide the edge guides against the paper but not too tightly Note Make sure the paper fits under the line indicated by the triangle mark inside the edge guides 5 Select the size and type of the paper you loaded on the LCD screen and select Close ...

Page 63: ...ing a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try loading one envelope at a time Check the paper package for any additional loading instructions Paper Loading Capacity Double sided Printing Capacity Borderless Paper Type Compatibility Parent topic Loading Paper Related references Paper L...

Page 64: ... Photo Paper Semi gloss 20 sheets If paper feeds incorrectly or printing is uneven or smeared load 1 sheet at a time Epson Premium Presentation Paper Matte Double sided Epson Photo Quality Self adhesive Sheets 1 sheet Envelopes 10 envelopes Parent topic Loading Paper in the Rear Feed Double sided Printing Capacity You can print double sided using Auto or Manual mode on the paper types and sizes li...

Page 65: ...lossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Luster Epson Photo Quality Self adhesive Sheets Letterhead Envelopes Parent topic Loading Paper in the Rear Feed Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper Types Eps...

Page 66: ...an sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Paper Type Size Part number Sheet count Epson Bright White Pro Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 i...

Page 67: ...4 20 8 10 inches 203 254 mm S041465 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 Epson Ultra Premium Photo Paper Glossy 4 6 inches 102 152 mm S042181 S042174 60 100 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm ...

Page 68: ...r Semi gloss Premium Photo Paper Semi Gloss Epson Presentation Paper Matte Presentation Paper Matte Epson Premium Presentation Paper Matte Premium Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel Y...

Page 69: ...m a list of commonly used paper settings 8 When you are finished press the home button to exit Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel Select a Paper Type setting that matches the paper you loaded Paper type loaded Paper Type setting Plain paper Epson Bright White Pro Paper Plain Paper Letterhead paper Letterhead Envelopes Envelope ...

Page 70: ...rce Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Settings You see a screen like this 3 Select one of these Auto Error Solver options Turn on this setting to display a warning and print single sided when a 2 sided printing e...

Page 71: ... wrong size is selected Off Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice Paper Setup Auto Display On Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product Note If you disable this setting you ...

Page 72: ...ic Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your print jobs Universal Print Settings option Available settings Description Top Offset Adjust the top or left margin Left Offset Top Offset in Back Adjust the top or left margin of the back page when printing double sided Left Offset in Back ...

Page 73: ...check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Skip Blank Page On Select On to skip printing of blank pages automatically Off Parent topic Selecting the Universal Print Settings ...

Page 74: ... to avoid damaging it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 1 Open the...

Page 75: ... Scanning Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder ADF Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased or folded and do not contain holes staples tape or other materials that could obstruct the feeder Caution...

Page 76: ...76 1 Open the ADF input tray 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 77: ...77 4 Insert the originals into the ADF faceup and short edge first Note Do not load originals above the arrow mark on the ADF edge guide The ADF icon on the Copy Scan and Fax screens lights up ...

Page 78: ...e loaded as shown Select the link below to select the copy orientation setting that matches how you loaded your original ADF Original Document Specifications Parent topic Placing Originals on the Product Related topics Copying Faxing Scanning ADF Original Document Specifications You can load original documents that meet these specifications in the ADF ...

Page 79: ...ed or may damage the scanner Use the scanner glass for these types Photos Thermal paper Fabric or other non paper originals Originals with uneven surfaces such as embossed documents Originals containing staples or paper clips Originals with carbon paper backing Originals with wet ink Originals that are bound Originals with labels stickers or sticky notes Ripped curled folded deteriorated or wrinkl...

Page 80: ...hotos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or place multi page documents in the ADF 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Copy You see a screen like this ...

Page 81: ...cancel button Parent topic Copying Related references Copying Options Compatible Epson Papers Related tasks Loading Paper in the Rear Feed Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies Note Not all options or settings may be available depending on other copying settings Copy Copying option Available settings Description B...

Page 82: ...utomatically sizes the image to fit the paper size you selected 45 195 and other conversions Automatically converts from one size to another Original Size Various sizes Select the document size of your original Multi Page Single Page Copies each page of the original onto an individual sheet 2 up Copies multiple page documents onto one sheet Select the document orientation and layout order settings...

Page 83: ...ngs Description Borderless Copy Off Adjusts the amount to expand the original photo when printing borderless photos On Standard Medium Minimum Clear All Settings Yes Restores all copy settings to their defaults No Parent topic Copying ...

Page 84: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Page 85: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 86: ...t matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sided Printing setting and select the options you want 11 To print multiple pages on one sheet of paper or print one image on multi...

Page 87: ...tandard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your multi page print job 2 Up and 4 Up Prints 2 or 4 pages on one...

Page 88: ...lipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side recommended for paper types that do not support automatic duplexing Manual Short edge...

Page 89: ...89 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 90: ... the Adjustments options you want to use 8 Click OK to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related references Double sided Printing Capacity Related tasks Sele...

Page 91: ...t the Booklet checkbox and a binding option to print double sided pages as a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increa...

Page 92: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 93: ...ds a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Custom Color Correction Optio...

Page 94: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 95: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 96: ...dditional Layout and Print Options Windows Header Footer Settings Windows You can select any of the Header Footer Settings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document ...

Page 97: ...come from the Windows Control Panel on your computer Parent topic Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 98: ...lick on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it 5 Click OK Parent topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product ...

Page 99: ...ight click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 100: ...ings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear when you print borderless photos Always Spool RAW Datatype I...

Page 101: ...to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscape portrait 1 sided and 2 sided documents in the...

Page 102: ...vent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click you...

Page 103: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 104: ...Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 side...

Page 105: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 106: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 107: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 108: ...pson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print...

Page 109: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 110: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 111: ...111 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 112: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 113: ...basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer s...

Page 114: ...he Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing 6 Select the page setup options Paper Size and Orientation Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu ...

Page 115: ...any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 116: ...nting on a Mac Related references Paper or Media Type Settings Printing Software Related tasks Selecting Page Setup Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on...

Page 117: ...ng on your application you may be able to select the paper size and orientation settings from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select ...

Page 118: ...ns for your document or photo by selecting Layout from the pop up menu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each...

Page 119: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 120: ... document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings or Output Settings pop up menu to set up your double sided print job Long Edge bindi...

Page 121: ...de of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available ...

Page 122: ...o Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of fl...

Page 123: ...pply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac ...

Page 124: ...ents for filing Outputs all landscape portrait 1 sided and 2 sided documents in the same orientation for easier filing Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows...

Page 125: ...t window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print job control printing and check ink status 1 Click the printer icon when it appears in the Dock ...

Page 126: ...other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google Account you can print from a Chromebook without drivers or cables 1 Connect your Epson product to your wireless network See the link below 2 Turn on your Chromebook and connect it to the same wireless network as your product Note See your Chromebook s ...

Page 127: ... or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can be accessed from any Chromebook where you are logged in as long as you have Internet access Visit Epson Support for Google Cloud Print U S or Epson Support...

Page 128: ...anning Program Starting a Scan from a Smart Device Parent topic Scanning Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations using your product s control panel 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the product software to enable scanning from the...

Page 129: ... English only To use this feature you must first set up a WSD Web Services for Devices port on your Windows 7 or Windows Vista computer the port is set up automatically on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to set up for scanning or complete your scan Scanning to a Connected Computer Scanning to the Cloud Setting Up a WSD Port Windows 7 Windows Vista Control Pa...

Page 130: ...You can also set up custom scan settings using Event Manager and automatically scan using those settings on your product control panel Note Be sure you have installed Epson Scan 2 and Event Manager on your computer before scanning to your computer 1 Place your original on the product for scanning Note To scan a multi page document place all of the pages in the ADF 2 Press the home button if necess...

Page 131: ...ve the scanned document or images as a JPEG email attachment Select Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager custom scan settings option 6 Press the start button to start scanning Parent topic Starting a Scan Using the Product Control Panel Related tasks Changing Default Scan Job Settings Related topics Placing Orig...

Page 132: ... your product using Epson Connect before using this feature 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Cloud You see a screen like this ...

Page 133: ...ust first set up a WSD port on your Windows 7 or Windows Vista system the port is set up automatically on Windows 10 and Windows 8 x Before you set up a WSD port make sure you installed your product software and connected your product and computer to the same network 1 Turn on your product 2 Print a network status sheet so you can identify the network name and model name for your product on the ne...

Page 134: ...pending on the Scan to option selected Scan to setting Available options Description Color Mode B W Select whether to scan images in color or black and white Color File Format JPEG Select for photos PDF Select for documents Scan Area Various sizes Select the page size for documents then select the orientation of the original Auto Cropping Select for photos with dark edges Max Area Select for most ...

Page 135: ...cessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan job settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image ...

Page 136: ...36 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epson Scan 2 ...

Page 137: ...137 You see an Epson Scan 2 window like this ...

Page 138: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 139: ...139 You see an Epson Scan 2 window like this ...

Page 140: ...e 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Related tasks Using the Epson iPrint Mobile App Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in...

Page 141: ...141 You see this window ...

Page 142: ... scan 6 Select the Rotate setting to rotate the scanned image 7 Select the Correct Document Skew setting to correct skewed originals image contents or both 8 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 9 Reinsert your original into the ADF if necessary 10 Select any of the additional settings that you want to use on the Main Sett...

Page 143: ...gs may be available depending on other settings you have chosen Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to allow your product to automatically rotate the image based on the orientation of the text may take longer to scan Correct Document Skew Corrects skewed originals image contents or both Add or edit pages after scanning Lets you add remove...

Page 144: ...ightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off this option to leave softer edges Descreening Removes the ripple pattern that might appear in subtly shaded image areas such as skin tones ...

Page 145: ...ou install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component if you want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ej...

Page 146: ...age Format Options window Not all image formats have options BITMAP bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during e...

Page 147: ...enlarge a scanned image so you can print it at a larger size you may need to increase the resolution from the default resolution set by Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the...

Page 148: ...nswering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product ...

Page 149: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 150: ...150 2 If you are connecting a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product ...

Page 151: ...l to a number that is higher than your answering machine s setting for the number of rings Parent topic Faxing Related tasks Receiving Faxes Automatically Setting the Number of Rings to Answer Setting Up Fax Features Before faxing with your product set up your fax header and select the fax features you want to use Note If you leave your product unplugged for a long period of time you may need to r...

Page 152: ... Wizard Selecting the Line Type Setting the Number of Rings to Answer Parent topic Setting Up Fax Features Using the Fax Setup Wizard You can setup the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the product is turned on for the first time You can also change these settings individually from the Fax Settings menu 1 Press the home button if ...

Page 153: ...ng pattern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in the Distinctive Ring Setting If you select a ring pattern other than All Receive Mode is automatically set to Auto 8 On the Receive Mode Setting screen do one of the following If you have connected an external telephone or answering machine to the product select Yes and go t...

Page 154: ... Up Basic Fax Features Related references Entering Characters on the LCD Screen Selecting the Line Type If you connect the product to a PBX phone system or terminal adapter you must change the product s line type PBX Private Branch Exchange is used in office environments where an external access code such as 9 must be dialed to call an outside line The default Line Type setting is PSTN Public Swit...

Page 155: ...Settings Rings to Answer You see a screen like this 3 Press the or buttons to select the number of rings then select Done Make sure to select a number higher than the number of rings your answering machine is set to for answering a call Note An answering machine picks up every call faster than the product but the product can detect fax tones and start receiving faxes If you answer the phone and he...

Page 156: ...Settings Fax Receive Settings Fax Report Settings Fax Security Settings Fax Parent topic Setting Up Fax Features Basic Settings Fax Set the basic options you want to use for incoming and outgoing faxes Setting Options Description Fax Speed Fast 33 600bps Sets the speed at which you send and receive faxes Medium 14 400bps Slow 9 600bps ...

Page 157: ...rivate Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an outside line Header Your Phone Number Select to enter your phone number and header information for inclusion on outgoing faxes Fax Header Receive Mode Manual Lets you confirm whether an incoming fax should be printed a telephone must be connected to the product Auto Auto...

Page 158: ...andset On Start Code Rejection Fax Various Lets you automatically reject faxes from blocked numbers with blank headers or from unrecognized contacts Parent topic Selecting Advanced Fax Settings Receive Settings Fax Set the receive options you want to use for incoming faxes Setting Options Description Save to Computer No Select Yes to save received faxes as PDF files to a connected computer when us...

Page 159: ...ment First Page Received Select to print incoming faxes as soon as the product receives the first page of the document Collation Stack On Select On to print incoming faxes so that the pages are stacked in the correct page order When the product is low on memory this option may not be available Off Print Suspend Time Off Select On to set a time period to stop automatic printing of faxes or reports ...

Page 160: ...use for fax data Setting Options Description Direct Dialing Restrictions Off Does not restrict dialed fax numbers On Allows faxing only to numbers stored in the contacts list or history Enter Twice Requires you to enter fax numbers twice to prevent errors Confirm Address List Off Selects whether or not to display a recipient confirmation screen before a fax is sent On Backup Data Auto Clear Off Au...

Page 161: ...l panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EPSON Software 2 Select FAX Utility The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and ...

Page 162: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 163: ...rompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message to multiple ...

Page 164: ...iting or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Related tasks Importing Contacts Using the Fax Utility Windows Setting Up Speed Group Dial Lists Using the Fax Utility Mac Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessar...

Page 165: ... button to select Add Entry 5 Select Add Contact You see a screen like this 6 Select the registry number you want to use for the contact you are adding 7 Select the Name field use the displayed keyboard to enter the contact name up to 30 characters and select OK ...

Page 166: ...sary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Select Done to store the contact Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact You can edit or delete any of the contacts on your list 1 Press the home button if n...

Page 167: ...information and select OK When you are finished editing select OK Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before creating a contact group 1 Press the home button if ...

Page 168: ... button to select Add Entry 5 Select Add Group You see a screen like this 6 Select the registry number you want to use for the group you are adding 7 Select the Group Name field use the displayed keyboard to enter the group name up to 30 characters and select OK ...

Page 169: ...roup A check mark appears next to each selected contact 11 Select Close 12 Select Done to add the group Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries You can also delete the entire contact group 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select ...

Page 170: ... to each selected contact 8 Select Close 9 Select Done to save your changes Parent topic Setting Up Contacts Using the Product Control Panel Importing Contacts Using the Fax Utility Windows You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC FAX Phone Book in the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSO...

Page 171: ...171 2 Select FAX Utility The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 172: ...ontacts 5 Do one of the following To edit a contact select it in the list and click the icon To delete a contact select it in the list and click the icon 6 To import fax numbers from your Windows Address Book into the FAX Utility PC FAX Phone Book select Edit PC FAX Phone Book ...

Page 173: ...up your speed dial and group dial lists using the FAX Utility The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product s memory Note You can create up to 60 speed dial and group dial entries combined 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select the FAX option for your product a...

Page 174: ...174 You see this window 3 Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List You see this window ...

Page 175: ...click the icon to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using the Fax Utility Mac Parent topic Faxing Sending Faxes from the Product Control Panel See these sections to send f...

Page 176: ...teps You can also use the numeric keypad on the control panel to enter a fax number Note If direct dialing has been restricted you can only select the number from the contact list or fax history If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code If your fax ...

Page 177: ...e fax Parent topic Sending Faxes from the Product Control Panel Related references Fax Sending Options Related tasks Selecting the Line Type Related topics Setting Up Contacts Using the Product Control Panel Placing Originals on the Product Fax Sending Options While sending a fax you can select Fax Settings and select these options Setting Options Description Resolution Standard Adjusts the scan r...

Page 178: ...nd the current fax at a selected time On Add Sender Information Off Lets you include a header your phone number or a destination list in the selected location on your outgoing faxes Outside of Image Inside of Image Transmission Report Print on Error Lets you select when to print transmission reports Print Do Not Print Clear All Settings Yes Restore all settings to their defaults No Parent topic Se...

Page 179: ...the displayed keypad on the LCD screen to enter your desired time and select OK 9 Select Done 10 Press the start button to send the fax Note To cancel faxing press the cancel button After scanning your originals your product dials the number and sends the fax at the specified time Note If the product is turned off at the specified time the fax is sent when it is powered on Parent topic Sending Fax...

Page 180: ...ect your product with the FAX option as the printer 3 To change the Paper Size Orientation Color Image Quality or Character Density settings click the Preferences or Properties button Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessa...

Page 181: ...181 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 182: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 183: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 184: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 185: ...ing a Fax by Polling Selecting Received Fax Options Using the Fax Utility Windows Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto If you connected a telephone to your product so you can use the same phone line for faxes and voice calls you can also set your product to receive faxes manually This allows you to check for...

Page 186: ...ering machine is set to answer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes Related references Basic Settings Fax Related tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets y...

Page 187: ...e Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Set Polling Receive to On 5 Select Close 6 Enter the fax number you expect to receive the fax from Note If direct dialing has been restricted you can only select the number from the contact list or fa...

Page 188: ...faxes using the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EPSON Software 2 Select FAX Utility The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 189: ...received faxes on this computer 5 Select the destination folder and other options and click OK You return to the FAX Utility window 6 To receive notifications when received faxes arrive in the selected destination folder on your computer select Notify me if new faxes exist in forwarding folders ...

Page 190: ...d or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 To check the history of faxes that have been sent received or saved select Transmission Log and select the job you want to check Note If you see a numbered icon above the icon on your product s LCD screen or the received fax light is flashing received faxes have b...

Page 191: ...ess the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Fax Report 5 Select the fax report you want to print Fax Report Options Parent topic Faxing Fax Report Options Select the fax report or list you want to print Last Transmission Prints a report for the previously sent fax or fax received through polling Fax Log Prints the fax log ...

Page 192: ...192 Fax Settings List Prints the current fax settings Protocol Trace Prints a detailed report for the previously sent or received fax Parent topic Printing Fax Reports ...

Page 193: ...for more information Check Cartridge and Maintenance Box Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Maintenance Box Replacement Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expe...

Page 194: ...asks Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and double click the icon for your product in the right side of the Windows t...

Page 195: ...en Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Page 196: ...w 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status ...

Page 197: ...ac You can check the status of your ink cartridges and maintenance box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see this window ...

Page 198: ...work only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink N...

Page 199: ...fter removing the old ones Caution Leave your old cartridges in the product until you are ready to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability Note If you remove a low or expended ink cartridge you cannot re install and use the cartridge 1 Turn on your p...

Page 200: ...2 Lift up the scanner unit until it locks into place Caution Do not move the print head by hand otherwise you may damage your product Do not touch the flat white cable or translucent film inside the product ...

Page 201: ...ning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 4 If you are replacing the black ink cartridge gently shake the new black ink cartridge four or five times Do not shake the color ink cartridges ...

Page 202: ...tion Do not shake the cartridges after opening the packages or ink may leak 5 Remove the cartridge from the package Caution Do not touch the areas shown here Doing so may prevent normal operation and printing ...

Page 203: ...e yellow tape from the cartridge Caution Do not remove any other labels or seals or the ink cartridge may leak or become unusable 7 Insert the new cartridge into the holder and push it down until it clicks into place ...

Page 204: ...ply area from dirt and dust and store it in the same environment as the printer The valve in the ink supply port is designed to contain any excess ink but do not touch the ink supply port or surrounding area Always store ink cartridges with the label facing up do not store cartridges upside down Parent topic Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartrid...

Page 205: ...If you want to print or copy in black only select No remind me later The current print job is canceled 4 Press the home button if necessary 5 Try printing or copying again Parent topic Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Windows If you see a message during printing telling you that you can temporarily print in black ink with an expended col...

Page 206: ...r document Parent topic Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Mac If printing stops you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope 1 Click the printer icon in the Dock 2 If you see a message telling you that you can temporarily print with only black ink click the Del...

Page 207: ... or an envelope in your product 10 Access the print settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your document Parent topic Printing with Black Ink and Expended Color Cartridges ...

Page 208: ...t you are printing Click Disable this feature to continue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Maintenance Box Replacement The maintenance box stores surplus ink that gets flushed from the system during print head cleaning When you see a message on t...

Page 209: ...nstalled correctly Remove and reinstall the maintenance box Do not store the maintenance box in high or freezing temperatures Do not replace the maintenance box during printing otherwise ink may leak Keep the maintenance box out of direct sunlight Caution Do not reuse a maintenance box that has been removed and left uninstalled for a long period Keep the maintenance box away from direct sunlight N...

Page 210: ...Print Head Maintenance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink cartridge is expended and may not be able t...

Page 211: ... Panel You can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance Print Head Nozzle Check You see a screen like this 5 Select Print The nozzle pattern prints ...

Page 212: ...the process as necessary Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve one of the ink cartridges may be old or damaged a...

Page 213: ...in paper in the product 3 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printe...

Page 214: ...pic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Checking the Nozzles Using the Product Control Panel Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is l...

Page 215: ...uct Control Panel You can clean the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance Print Head Cleaning You see a screen like this 5 Select Start to clean the print head When the cleaning cycle is finished you see a message on the screen C...

Page 216: ...mprovement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility...

Page 217: ...row and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning...

Page 218: ...h If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Cleaning the Print Head Using the Product Control Panel Checking...

Page 219: ...t is blurry Horizontal Alignment if your printout contains horizontal banding 6 Follow the on screen instructions to print an alignment sheet Note Do not cancel printing while you are printing head alignment patterns 7 Check the printed patterns on the alignment sheet and select the following on the LCD screen depending on the alignment pattern you printed Vertical Alignment For each pattern selec...

Page 220: ... see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 If printouts are smeared or scuffed load a few sheets of plain paper in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Make sure there are no errors on the LCD screen 3 Press the home button if necessary 4 Select Maintenance Paper Guide Cleaning You see a screen like th...

Page 221: ...221 5 Select Start to clean the paper guide 6 Repeat these steps as necessary until the paper comes out clean Parent topic Adjusting Print Quality ...

Page 222: ...ep your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cord 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the paper 5 Open the ...

Page 223: ...below with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Close the document cover 8 Open the ADF cover ...

Page 224: ...lint free cloth microfiber is recommended moistened with a little water to clean the rollers and the interior of the ADF Caution Do not use a dry cloth to clean the rollers you may damage them 10 Open the ADF input tray ...

Page 225: ...ved after aligning the print head and cleaning the paper guide the print head path inside the product may be smeared with ink To clean the print head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the print head path or you may damage your product 1 Turn off the product 2 Unp...

Page 226: ...226 4 Lift up the scanner unit 5 Using the flashlight check the translucent film shown here for ink smears ...

Page 227: ...nt film Caution Do not press too hard on the film or you may dislocate the anchor springs and damage the product 7 Use a new dry cotton swab to dry the translucent film 8 Repeat steps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry close the scanner unit 10 Plug in the power cable and reconnect any interface cables Parent topic Cleaning and Transporting Your Product...

Page 228: ...ong period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Wait for the power light to go out then unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Lift up the scanner unit and check to see if the print head is in the far right position the home posit...

Page 229: ...ossible or use equivalent materials with cushioning around the product Keep the product level during transportation Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Nozzle Check ...

Page 230: ...230 Print Head Cleaning ...

Page 231: ...king for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Note Your printer is designed to work only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even ...

Page 232: ...m group accessible by the Start button or on the Start or Apps screens depending on your version of Windows OS X You can manually update the software by opening the Applications Epson Software folder and selecting EPSON Software Updater macOS 10 12 x 10 13 x or 10 14 x You can manually update the software by opening the App Store selecting Updates searching for a software update option for Epson S...

Page 233: ...s The printer s borderless printing ink pad has reached the end of its service life It is not a user replaceable part Please contact Epson support The ink pad is at the end of its service life Borderless printing is not available Turn off the product and contact Epson for support Paper Setup Auto Display is set to Off Some features may not be available For details see your documentation AirPrint i...

Page 234: ... site If you still need help contact Epson for support Note The ink pads in the printer collect distribute and contain the ink that is not used on printed pages During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor your LCD screen or lights on the contr...

Page 235: ...enance Print Head Nozzle Check You see a screen like this 5 Select Print The nozzle pattern prints 6 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in th...

Page 236: ...Resetting Control Panel Defaults If you have a problem with settings on the product control panel you can reset them to their factory defaults You can choose which settings to reset or reset them all 1 Press the home button if necessary 2 Select Settings Restore Default Settings You see a screen like this 3 Select one of these options Network Settings Resets all network settings Copy Settings Rese...

Page 237: ...little longer If you cannot turn off your product hold down the power button a little longer If you still cannot turn off your product unplug the power cord plug the power cord back in then turn your product on and off again using the power button Parent topic Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink check the following The first...

Page 238: ...ows you may not have software installation privileges Contact your system administrator Parent topic Solving Setup Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this product m...

Page 239: ...s point is operating correctly by connecting to it from your computer or another device Print a network connection report and check the codes and messages on the report to help determine the cause of the problem You may need to disable the firewall and any anti virus software on your wireless router or access point Try restarting your router following the instructions in your router documentation ...

Page 240: ...ions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Internet connection Check the network connection or adapter settings in the Windows Control Panel and set the Internet metric setting to 100 for your version of the Internet Protocol Parent topic Solving Network Problems Related t...

Page 241: ...z See your router documentation or contact your internet service provider for instructions Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network See your router or access point documentation for instructions on disabling the Privacy Separator function Parent topic Solving Network Problems Related ...

Page 242: ... unstable move the device connected to your Mac USB 3 0 port further away from your Mac Parent topic Solving Network Problems Cannot Print Over a Network If you cannot print over a network try these solutions Make sure that your product is turned on Make sure you install your product s network software as described in your product documentation Print a network status sheet and verify that the netw...

Page 243: ...s not lit make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Check your wired LAN router or access point to see if the LED for the port to which your product is connected is on or flashing If the link LED is off try the following Make sure the Ethernet cable is securely connected to your product and to your router a...

Page 244: ...high resolution a network communication error may occur Try scanning again at a lower resolution If network communication was interrupted while starting Epson Scan 2 exit Epson Scan 2 wait a few seconds and restart it If Epson Scan 2 cannot restart turn off your product turn it back on and try restarting Epson Scan 2 again Check the scanner setting and reset the connection if necessary using Epson...

Page 245: ...topic Solving Problems Product Makes Noise But Nothing Copies If your product makes a noise but nothing copies try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary If the nozzle check page does not print but the product s power is on make sure your product software is installed correctly Make sure your product is level no...

Page 246: ...re loaded correctly Make sure the document is not curled or creased Try cleaning the inside of the ADF Do not load originals above the arrow mark on the ADF edge guide Parent topic Solving Copying Problems Related references Document Jams in the Automatic Document Feeder ADF Original Document Specifications Related tasks Placing Originals in the Automatic Document Feeder Cleaning Your Product Solv...

Page 247: ...aper meets the specifications for your product Make sure the paper size and paper type settings on the control panel are correct Try cleaning the paper path For best results follow these guidelines Use new smooth high quality paper that is not curled creased old too thin or too thick Load paper in the rear paper feed printable side up Follow any special loading instructions that came with the pape...

Page 248: ... Guide Cleaning Your Product Paper Jam Problems Inside the Product If you see a message on the LCD screen that paper has jammed inside the product follow the steps here or on the LCD screen to clear the jam 1 Cancel the print job if necessary 2 Remove the jammed paper from the rear feed ...

Page 249: ...249 3 Open the scanner unit 4 Carefully remove any paper jammed inside the product ...

Page 250: ...e scanner unit 6 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems in the Rear Cover Document Jams in the Automatic Document Feeder ...

Page 251: ...e Rear Cover If paper has jammed in the rear cover follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Squeeze the tabs and remove the rear cover 3 Carefully remove any jammed paper from inside the product ...

Page 252: ...ther paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder ADF follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Remove your originals from the ADF...

Page 253: ...253 3 Open the ADF cover 4 Carefully remove any jammed pages from beneath the ADF 5 Raise the ADF input tray ...

Page 254: ...254 Note Make sure the ADF cover is opened before raising the ADF input tray 6 Remove the jammed paper 7 Lower the ADF input tray ...

Page 255: ...utions Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Rear Cover ADF Original Document Specifications Related tasks Placing Originals in the Automatic Document Feeder Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size...

Page 256: ...nected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Run a product check to see if a test page prints If the test page prints check to see if your product software is installed correctly Make sure you...

Page 257: ...t Control Panel Hardware and Sound Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows 7 Click and select Devices and Printers Right click your product name select Printing Preferences and select your product name again if necessary Windows Vista Click select Control Panel and click Printer under Hardware and Sound ...

Page 258: ...to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again If you are printing over a wireless network factors such as interference network traffic or weak signal strength may affect your printing speed For the fastest printing select the following settings in your product software Make sure the paper type setti...

Page 259: ...dows System Requirements Mac System Requirements Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages Note When printing using AirPrint the available print settings are different from those covered...

Page 260: ...ple copies Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Blank Pages Print If blank pages print unexpectedly try these solutions Make sure you selected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip...

Page 261: ...ear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs If your product is connected to a USB hub connect it directly to your computer instead If your computer entered sleep mode the l...

Page 262: ...ions Slide the edge guides against the edges of the paper Select a higher print quality setting in your printer software Turn off any high speed settings in your product software Align the print head Make sure the product is not printing while tilted or at an angle Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Setti...

Page 263: ...the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn off any high speed settings in your product software Align the print head You may need to replace the ink cartridges Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper or Media...

Page 264: ...high speed settings in your product software If you print on both sides of a sheet of paper smudges may appear on the reverse side of heavily saturated or dark images If one side of a sheet will contain a lighter image or text print that side first Make sure the ink has dried before reloading the paper to print on the other side Adjust the density and or ink drying time settings If printed copies ...

Page 265: ...clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them Make sure the paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Clean the paper path Parent topic Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head...

Page 266: ...ting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file sizes which take longer to process and print Consider the limitations of your compu...

Page 267: ...ors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try using the color management options in your printer software For b...

Page 268: ...nd restart your scanning software If you upgraded your operating system but did not reinstall your scanning software try reinstalling it In Windows make sure your product is listed as a valid device in the Scanners and Cameras control panel If you are scanning with the ADF make sure the ADF and document covers are closed Parent topic Solving Scanning Problems Related concepts Uninstall Your Produc...

Page 269: ...sure the correct product is selected If necessary select the Other tab and click Reset Make sure you do not have multiple versions of Epson Scan 2 installed If you do uninstall both versions and install one version If you upgraded your operating system but did not reinstall Epson Scan 2 try reinstalling it Parent topic Solving Scanning Problems Related concepts Uninstall Your Product Software Scan...

Page 270: ...pe if necessary Be sure to log into your Windows computer as an administrator Note The name of available network types varies in the different Windows versions For details on selecting Windows network sharing settings see Windows help Windows 10 1 Click and select Settings 2 Select Network Internet 3 Click your network type Ethernet or Wi Fi 4 Click your network name 5 Make sure the Make this PC d...

Page 271: ...network or Work network is selected when connected to a private network so you can save a scan to a shared folder If you need to change the network type click the network type name If you select Public network you cannot save a scan to a shared folder If saving your scan to a shared folder takes a very long time make sure the DNS setting and the DNS domain name are correct Contact your network adm...

Page 272: ... the scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass If you are scanning from the ADF try cleaning the ADF and scan again Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Ap...

Page 273: ...ement setting to High Parent topic Solving Scanned Image Quality Problems Related references Additional Scanning Settings Advanced Settings Tab Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block external light as you scan it Parent topic Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark tr...

Page 274: ... references Additional Scanning Settings Advanced Settings Tab Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching and color management capabiliti...

Page 275: ...ions If you are faxing from a computer use the Epson FAX Utility to send your fax Make sure the recipient s fax machine is turned on and working Make sure paper is loaded correctly in your product Make sure you have set up your header information and have not blocked your caller ID Otherwise your faxes might be rejected by the recipient s fax machine Make sure Receive Mode is set to Auto so you ca...

Page 276: ...e the product may not be able to receive faxes Contact your service provider for assistance Note If your product is connected to a VoIP Voice over Internet Protocol phone line keep in mind that fax machines are designed to work over analog phone lines Epson cannot guarantee that fax transmission will work when using VoIP If your phone line includes voice mail answering services calls or faxes may ...

Page 277: ...n on the selected computer Once the faxes are saved on the computer they are deleted from the product s memory If the memory is full try the following Send a monochrome fax using the direct sending feature Send your faxes in smaller batches If the product cannot print a received fax due to a product error such as a paper jam the memory full error may appear Clear any product errors then ask the se...

Page 278: ... a problem that requires you to uninstall and re install your software follow the instructions for your operating system Uninstalling Product Software Windows Uninstalling Product Software Mac Parent topic Solving Problems Uninstalling Product Software Windows You can uninstall and then re install your product software to solve certain problems 1 Turn off the product 2 Disconnect any interface cab...

Page 279: ... follow any on screen instructions Windows 10 Select Epson Scan 2 and click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change 6 Restart your computer then see the Start Here sheet to re install your software Note If you find that re installing your product software does not solve a problem contact Epson Parent topic Uninstall Your Product Software Uninsta...

Page 280: ...net Support Visit Epson s support website at epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or e mail Epson with your questions Speak to a Support Representative Before you call Epson for support please have the following informati...

Page 281: ...and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales You can also purchase supplies from an Epson authorized reseller To find the nearest one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Parent topic Solving Problems ...

Page 282: ... Specifications Fax Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows ...

Page 283: ... for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epso...

Page 284: ...7 inches 127 178 mm 8 10 inches 203 254 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson See the link at the end of this topic for a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic ...

Page 285: ...0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm Borderless 1 Reduced print quality area top 1 73 inches 44 mm 2 Reduced print quality area bottom 1 57 inches 40 mm ...

Page 286: ...ced print quality area left 1 61 inches 41 mm Parent topic Technical Specifications Automatic Document Feeder ADF Specifications Paper size Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm A4 8 3 11 7 inches 210 297 mm 8 5 13 inches 216 330 mm Paper type Plain paper Paper weight 17 lb 64 g m2 to 24 lb 95 g m2 ...

Page 287: ...0200 14040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 dpi in 1 dpi increments Color depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal...

Page 288: ...ork only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink No...

Page 289: ...C Ink thaws and is usable after 3 hours at 77 F 25 C Note For best printing results use up a cartridge within 6 months of opening the package Parent topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications Height Stored 8 6 inches 218 mm Printing 9 5 inches 242 mm Width Stored 14 8 inches 375 mm Printing 14 8 inches 375 mm Depth Stor...

Page 290: ...e Approximately 0 2 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage 4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB for computer Parent topic Technical Specifications Ne...

Page 291: ...22 Class B This equipment contains the following wireless module Manufacturer Seiko Epson Corporation Type J26H006 This product conforms to Part 15 of FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this ...

Page 292: ...quency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrists feet and ankles Parent topic Technical Specifications ...

Page 293: ...nstructions LCD Screen Safety Instructions Wireless Connection Safety Instructions Telephone Equipment Safety Instructions Parent topic Notices General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause f...

Page 294: ...ver Leave enough space in front of the product for the paper to be fully ejected Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the ...

Page 295: ...e that the print head is in the home far right position and the ink cartridges are in place When storing or transporting the product do not tilt it stand it on its side or turn it upside down otherwise ink may leak Parent topic Important Safety Instructions Ink Cartridge Safety Instructions Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used in...

Page 296: ...aged contact Epson If the liquid crystal solution gets on your hands wash them thoroughly with soap and water If the liquid crystal solution gets into your eyes flush them immediately with water If discomfort or vision problems remain after a thorough flushing see a doctor immediately Do not press too hard on the LCD screen or subject it to heavy impacts Do not use a pointy or sharp object such as...

Page 297: ...an be eligible to participate in programs we may offer from time to time including the Epson ink replenishment program You will have a separate opportunity to consent to participating in such programs If you have any questions concerning this process you can contact us by using the Privacy Feedback Form or you can write to Epson America Inc Attn Privacy Coordinator 3840 Kilroy Airport Way Long Bea...

Page 298: ...with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you have problems with this product and require technical or cu...

Page 299: ... frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged t...

Page 300: ...on arising out of or relating to this Agreement Epson branded products hardware and including any related software or other transaction involving you and Epson whether in contract warranty misrepresentation fraud tort intentional tort statute regulation ordinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark...

Page 301: ...IMITATION FEDERAL OR STATE CLASS ACTIONS OR CLASS ARBITRATIONS CLASS ACTION LAWSUITS CLASS WIDE ARBITRATIONS PRIVATE ATTORNEY GENERAL ACTIONS AND ANY OTHER PROCEEDING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED ACCORDINGLY UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CON...

Page 302: ...er made shall not be disclosed to the arbitrator until after the arbitrator determines the amount if any to which you or Epson is entitled The discovery or exchange of non privileged information relevant to the Dispute may be allowed during the arbitration c Arbitration Fees Epson shall pay or if applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you...

Page 303: ...rdance with the language of this Section 1 or resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibiti...

Page 304: ...rties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those...

Page 305: ...NG FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product Whil...

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