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Epson C11CG28201, User Manual

The Epson C11CG28201 user manual is available for free download on our website. Discover detailed instructions and valuable information about this product, ensuring an optimal user experience. Obtain the necessary guidance for your Epson C11CG28201 by downloading the manual from manualshive.com.

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Cannot Print Over a Network

If you cannot print over a network, try these solutions:

• Make sure that your product is turned on.

• Make sure you install your product's network software as described in your product documentation.

• Print a network status sheet and verify that the network settings are correct. If the network status is

Disconnected

, check any cable connections and turn your product off and then on again.

• If you are using TCP/IP, make sure the product's IP address is set correctly for your network. If your

network does not assign IP addresses using DHCP, set the IP address manually.

• Make sure your computer and product are both using the same wireless network.

• If network printing is slow, print a network status sheet and check the signal strength. If it is poor, place

your product closer to your router or access point. Avoid placing your product near a microwave oven,
2.4 GHz cordless phone, or large metal object, such as a filing cabinet.

Note:

If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and

5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.

• Check to see if your wireless router or access point has an enabled Privacy Separator function that is

preventing printing from a device over the network. See your router or access point documentation for
instructions on disabling the Privacy Separator function.

Parent topic:

Solving Network Problems

Related tasks

Printing a Network Status Sheet

Related topics

Wi-Fi or Wired Networking

Cannot Scan Over a Network

If you cannot start Epson Scan 2 for scanning over a network, try these solutions:

• If you cannot scan from your product control panel, make sure you restarted your computer after

installing the product software. Make sure the Event Manager program is not being blocked by your
firewall or security software.

Summary of Contents for C11CG28201

Page 1: ...WF 2860 User s Guide ...

Page 2: ......

Page 3: ...ightness 25 Turning Off the Operation Time Out Setting 26 Product Parts Locations 27 Product Parts Front 28 Product Parts Inside 29 Product Parts Back 30 Using Power Saving Settings 31 Changing the Sleep Timer Settings 31 Changing the Power Off Timer Settings 32 Epson Connect Solutions for Smartphones Tablets and More 33 Setting Up Epson Connect Services 34 Using Epson Email Print 36 Using the Eps...

Page 4: ...53 Using WPS to Connect to a Network 53 Printing a Network Status Sheet 54 Changing or Updating Network Connections 55 Accessing the Web Config Utility 56 Changing a USB Connection to a Wi Fi Connection 56 Changing a Wi Fi Connection to a Wired Network Connection 56 Connecting to a New Wi Fi Router 57 Disabling Wi Fi Features 57 Loading Paper 59 Loading Paper in the Cassette 59 Paper Loading Capac...

Page 5: ...int Options Windows 91 Custom Color Correction Options Windows 93 Image Options and Additional Settings Windows 94 Header Footer Settings Windows 95 Selecting a Printing Preset Windows 96 Selecting Extended Settings Windows 97 Extended Settings Windows 98 Printing Your Document or Photo Windows 99 Checking Print Status Windows 101 Locking Printer Settings Windows 101 Locked Setting Options 102 Sel...

Page 6: ...arting a Scan Using the Product Control Panel 129 Scanning to a Connected Computer 130 Scanning to the Cloud 133 Scanning Using Web Services for Devices WSD Windows 134 Control Panel Scanning Options 135 Changing Default Scan Job Settings 136 Starting a Scan Using the Epson Scan 2 Icon 137 Starting a Scan from a Scanning Program 139 Starting a Scan from a Smart Device 141 Scanning in Epson Scan 2 ...

Page 7: ...or Deleting a Contact 168 Creating a Contact Group 169 Editing or Deleting a Contact Group 171 Importing Contacts Using the Fax Utility Windows 172 Setting Up Speed Group Dial Lists Using the Fax Utility Mac 175 Sending Faxes 177 Sending Faxes from the Product Control Panel 177 Sending a Fax Using the Control Panel 177 Fax Sending Options 179 Sending a Fax at a Specified Time 181 Dialing Fax Numbe...

Page 8: ...10 Printing with Expended Color Cartridges Control Panel 210 Printing with Expended Color Cartridges Windows 210 Printing with Expended Color Cartridges Mac 211 Conserving Low Black Ink with Windows 213 Maintenance Box Replacement 213 Adjusting Print Quality 215 Print Head Maintenance 215 Print Head Nozzle Check 215 Checking the Nozzles Using the Product Control Panel 216 Checking the Nozzles Usin...

Page 9: ... Does Not Appear in Mac Printer Window 251 Cannot Print Over a Network 252 Cannot Scan Over a Network 252 Solving Copying Problems 253 Product Makes Noise But Nothing Copies 254 Product Makes Noise When It Sits for a While 254 Solving Paper Problems 254 Paper Feeding Problems 254 Paper Jams Inside the Product 255 Paper Ejection Problems 255 Solving Problems Printing from a Computer 256 Nothing Pri...

Page 10: ...ts Appears in All Scanned Images 271 Straight Lines in an Image Appear Crooked 271 Image is Distorted or Blurry 272 Image Colors are Patchy at the Edges 272 Image is Too Dark 272 Back of Original Image Appears in Scanned Image 273 Ripple Patterns Appear in an Image 273 Scanned Image Colors Do Not Match Original Colors 273 Scanned Image Edges are Cropped 274 Solving Faxing Problems 274 Cannot Send ...

Page 11: ...290 Interface Specifications 290 Network Interface Specifications 290 Safety and Approvals Specifications 291 Notices 293 Important Safety Instructions 293 General Product Safety Instructions 293 Ink Cartridge Safety Instructions 295 Wireless Connection Safety Instructions 296 LCD Screen Safety Instructions 296 Telephone Equipment Safety Instructions 297 Important Privacy Notice Printer Serial Num...

Page 12: ...12 Copyright Attribution 305 ...

Page 13: ...13 WF 2860 User s Guide Welcome to the WF 2860 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ... OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Printing and Scanning with NFC from Your Android Device Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Selecting the Date and Time Changing LCD Screen Language Adjusting Contr...

Page 15: ...The home button 3 The received fax light 4 The LCD screen 5 The help button 6 NFC Near Field Communication tag The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Viewing Animations Parent topic Using the Control Panel ...

Page 16: ... settings 4 Setting options 5 Displays available buttons Parent topic Control Panel Buttons and Lights Related references LCD Screen Safety Instructions Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Icons Description Ink and maintenance box status select the icon to view the ink and maintenance box levels ...

Page 17: ...i Fi Direct is enabled The sound settings select the icon to change the settings The Quiet Mode setting is enabled depending on the selected paper type and print quality noise is reduced during printing at the cost of print speed The Quiet Mode setting is disabled The Mute setting is enabled Displays the Fax Data Information screen Additional information is available select the icon to display the...

Page 18: ... guidelines to navigate and use the menus on the LCD screen Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items To change a setting tap anywhere on the setting ...

Page 19: ...on screen keyboard Parent topic Control Panel Buttons and Lights Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings On screen keyboard 1 Displays the character count 2 Moves the cursor left or right ...

Page 20: ... 7 Select when you are finished 8 Deletes the previous character On screen keypad 1 Cancels entry and closes the keypad 2 Select when you are finished 3 Clears the entered number 4 Deletes the previous number Parent topic Control Panel Buttons and Lights Viewing Animations You can view animations on the LCD screen to help guide you through a procedure or troubleshoot a problem 1 Press the help but...

Page 21: ...nce a problem or How To to view instructions on common procedures 3 Select a topic from the list of available topics and follow the on screen instructions The following is an example of a screen you may see 1 Displays the current step number and the total number of steps ...

Page 22: ...ol Panel Buttons and Lights Selecting the Date and Time Before faxing select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if necessary 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Basic Settings 5 Select Date Time Settings ...

Page 23: ...ch the season When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 8 Select Date Time 9 Select the date format you want to use 10 Use the displayed keypad to enter the current date 11 Select the time format you want to use 12 Use the displayed keypad to enter the current time Parent topi...

Page 24: ... Basic Settings 5 Select Language 6 Select a language Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 25: ...e screen to switch between Normal Mode and Quiet Mode 7 Select Button Press 8 Press the or icons to adjust the volume 9 Select OK to exit Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 26: ... OK to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 27: ... 5 Scroll down and set Operation Time Out to Off Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 28: ...28 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guide 4 ADF document support 5 ADF output tray extension 6 ADF output tray ...

Page 29: ...29 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal size paper guide Parent topic Product Parts Locations Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel ...

Page 30: ...30 4 Front cover 1 Scanner unit 2 Ink cartridge holder Parent topic Product Parts Locations Product Parts Back 1 Maintenance box cover ...

Page 31: ...ot used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off the LCD screen 1 Press the home button if necessary 2 Select Se...

Page 32: ...minutes field and use the displayed numeric keypad to enter the number of minutes 7 Select OK when you are finished Parent topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 33: ...obe Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Print from anywhere with these Epson Connect solutions Epson Email Print Epson iPrint Mobile App...

Page 34: ...er Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Printing and Scanning with NFC from Your Android Device Setting Up Epson Connect Services If you did not activate your product s email address for use with Epson Connect when you set up your product you can activate it using the product control panel 1 Press...

Page 35: ...Service Settings 5 Select Epson Connect Services You see a screen like this 6 Select Register 7 Follow the instructions on the screen to activate your product s email address Parent topic Epson Connect Solutions for Smartphones Tablets and More ...

Page 36: ...ect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related tasks Setting Up Epson Connect Services Related topics Wi Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products Epson iPrint ...

Page 37: ...emote Print and how to download the Remote Print Driver software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product Parent topic Epson C...

Page 38: ...ect the setting for scanning to Scan to Cloud on your Epson product control panel Parent topic Epson Connect Solutions for Smartphones Tablets and More Related tasks Setting Up Epson Connect Services Related topics Wi Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If ...

Page 39: ...f you don t see the Google Cloud Print Services option turn your product off and back on If the option still doesn t appear select the Firmware Update option and follow the on screen instructions to update your product 6 Click Register 7 Select the checkbox to agree to the Usage Advisory and click Next 8 Click OK to launch the sign in page A separate browser window opens 9 Enter your Google Accoun...

Page 40: ...een Note If you do not see a notification check to see if a number appears in the status area at the lower right corner of the screen Click this number to open the notifications menu then click Add to Cloud Print Open a web browser and enter chrome devices in the address bar Skip to step 5 If you see a registration confirmation screen instead click Register 4 Click Add Device 5 Click the Register ...

Page 41: ...ettings on your Android device select Printing and enable the Epson plug in 4 Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Chrome or Gmail tap the menu icon and print whatever is on the screen Note If you do not see your product tap All Printers and select your product Parent topic Product Basics Related t...

Page 42: ...e print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the screen ...

Page 43: ... Epson product or any Mopria certified product from other manufacturers You can download the Mopria Print Service from Google Play Note For details on the Mopria Print Service click here U S or click here Canada 1 Connect your Epson product to your wireless network See the link below 2 On your Android device download the Mopria Print Service from Google Play Note On some Samsung Galaxy devices Mop...

Page 44: ... Direct password 3 Do one of the following If you are going to print make sure paper is loaded in the product If you are going to scan place your original on the product for scanning 4 Touch the NFC antenna of your Android device to the NFC tag on your product Note The location of your mobile device s NFC antenna varies See your mobile device documentation for details Epson iPrint opens on your de...

Page 45: ...going to print open the file you want to print in Epson iPrint 7 Touch the NFC antenna of your Android device to the NFC tag on your product to start printing or scanning Parent topic Product Basics Related concepts Wi Fi Direct Mode Setup Related tasks Using the Epson iPrint Mobile App Related topics Wi Fi or Wired Networking Placing Originals on the Product ...

Page 46: ...deter interception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulne...

Page 47: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 48: ...nstaller program guides you through network setup Note Breakdown or repair of this product may cause loss of fax and network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your fax and network data and settings 1 Press the home button if necessary 2 Select the icon...

Page 49: ...If you are entering the name manually use the displayed keyboard to enter your network name Note The network name and password are case sensitive Be sure to correctly enter uppercase and lowercase letters and numeric or special characters To move the cursor select the left or right arrows To change the case of letters select ...

Page 50: ...port to print a network setup report or OK to finish with the setup If setup was unsuccessful select Print Check Report to print a network setup report or Re enter to re enter your network name and password again 10 Press the home button to return to the Home screen The Wi Fi icon is displayed on the LCD screen and indicates your wireless connection status If the product is not connected to the ne...

Page 51: ...less router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow direct communication between your product and computer or other devic...

Page 52: ...52 2 Select the icon You see a screen like this 3 Select Wi Fi Direct 4 Select Start Setup 5 Select Start Setup again You see a screen like this ...

Page 53: ...c Wi Fi Direct Mode Setup Related references Status Icon Information Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a vir...

Page 54: ...ess connection status If the product is not connected to the network repeat these steps to try again If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Parent topic Wi Fi Protected Setup WPS Related references Status Icon Information Printing a Network Status Sheet You can print a network status sheet to help you determine the caus...

Page 55: ...t to diagnose any problems you have Parent topic Wi Fi or Wired Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Changing a USB Connection to a Wi Fi Connection Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent to...

Page 56: ...rinting a Network Status Sheet Changing a USB Connection to a Wi Fi Connection If you have already connected your product to your computer using a USB connection you can change to a Wi Fi connection 1 Disconnect the USB cable from your product 2 Uninstall your product software 3 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent ...

Page 57: ...Hz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode See your router documentation for instructions 1 Do one of the following Windows Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related conce...

Page 58: ...ect Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi 8 When finished press the home button to return to the Home screen Parent topic Changing or Updating Network Connections Related tasks Printing a Network Status Sheet ...

Page 59: ...ble Epson Papers Borderless Paper Type Compatibility Paper or Media Type Settings Printing Software Selecting the Default Printer Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Open the front cover ...

Page 60: ...60 2 Pull out the paper cassette until it stops 3 Squeeze the tab on the right edge guide and slide the edge guides outward ...

Page 61: ...the cassette with the glossy or printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper extend the legal paper guide and load paper using the guide line as shown ...

Page 62: ...s shown 5 Slide the edge guides against the paper but not too tightly Note Make sure the paper fits under the tabs on the edge guides 6 Slide the cassette back into the product until it stops 7 Select the size and type of the paper you loaded on the product LCD screen and select Close ...

Page 63: ...tte If you have trouble loading a stack of envelopes press each envelope flat before loading it or load one envelope at a time If print quality declines when printing multiple envelopes try loading one envelope at a time Load letterhead or pre printed paper top edge first Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Cap...

Page 64: ...Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Luster 20 sheets If paper feeds incorrectly or printing is uneven or smeared load 1 sheet at a time Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Epson Photo Quality Self adhesive Sheets Epson Iron on Cool Peel Tr...

Page 65: ...ouble sided Epson Brochure Flyer Paper Matte Double sided Letter 8 5 11 inches 216 279 mm 1 sheet You cannot print double sided on the following paper types Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Ultra Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper G...

Page 66: ...aper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279 mm S041257 S042180 50 100 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041341 50 Epson Premium Pre...

Page 67: ...inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Epson Ultra Premium Photo Paper Luster Letter 8 5 11 inches 216 279 mm S041405 S041913 50 250 Epson Brochure Flyer Paper Matte Double sided Letter 8 5 11 inches 216 279 mm S042384 150 Epson Iron on Cool Peel Transfer paper Letter 8 5 11 inches 216...

Page 68: ...ium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Borderless Paper Sizes 4 6 inches 102 152 mm 5 7 inches 127 178 mm 16 9 wide 4 7 1 inches 102 181 mm A4 8 3 11 7 inches 210 297 mm Letter 8 5 11 inches 216 279 mm Parent topic Loading Paper Paper or Media Type Settings Printing Software For this paper Select this paper Type or Media Type setting Plain paper Eps...

Page 69: ...atte Epson Ultra Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Brochure Flyer Paper Matte Double sided Premium Presentation Paper Matte Note The settings listed here are available only when printing from your computer they do not apply to your product s control panel settings Parent topic Loading Paper Related references Paper Type Settings Control Pane...

Page 70: ...ttings as necessary 4 When you are finished press the home button to exit Printer Settings Options Selecting the Paper Settings Control Panel Parent topic Loading Paper Printer Settings Options Select the printer setting options you want to use for your print jobs ...

Page 71: ...op Offset Adjust the top or left margin Left Offset Top Offset in Back Adjust the top or left margin of the back page when printing double sided Left Offset in Back Check Paper Width Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Skip Blank Page Select On to skip pr...

Page 72: ...ther to allow USB communication with the product Disable Note Universal Print Settings are applied when you print from an external device without using the printer driver Parent topic Selecting the Default Printer Settings Selecting the Paper Settings Control Panel You can change the default paper size and paper type using the control panel on the product 1 Press the home button if necessary 2 Sel...

Page 73: ... Paper Type setting Plain paper Epson Bright White Paper Epson Photo Quality Self adhesive Sheets Epson Iron on Cool Peel Transfer paper Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi gloss Epson Ultra Premium Photo Paper Luster Prem Semi Gloss Epson Prese...

Page 74: ...74 Related references Paper or Media Type Settings Printing Software ...

Page 75: ... to avoid damaging it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 1 Open the...

Page 76: ...s after scanning If you leave the originals on the scanner glass for a long time they may stick to the glass surface Parent topic Placing Originals on the Product Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder ADF Make sure the originals meet the Automatic Document Feeder specifications before loading them C...

Page 77: ...77 1 Open the ADF document support and slide out the ADF output tray extension 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 78: ...78 4 Insert the originals into the ADF faceup and top edge first Note Do not load originals above the arrow mark on the ADF edge guide The ADF icon on the Copy Scan and Fax screens lights up ...

Page 79: ...pying two originals onto one sheet make sure the originals are loaded as shown Select the link below to select the copy orientation setting that matches how you loaded your original Parent topic Placing Originals on the Product Related references Automatic Document Feeder ADF Specifications ...

Page 80: ... copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy select Copies and use the displayed keypad to enter the number of copies 6 Change any of the displ...

Page 81: ... or settings may be available depending on other copying settings Copy Copying option Available settings Description Color mode B W Select whether to copy the original in color or black and white Color 2 Sided 1 1 Sided Select to make 2 sided copies When you select 1 2 Sided scroll down and also select the orientation and binding edge for your originals or copies 1 2 Sided Density selector Varying...

Page 82: ...select the document orientation and layout order settings as necessary Quality Standard Adjusts the quality of your copies Best Original Orientation Portrait Specifies the orientation of your originals Landscape Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper On Remove Punch Holes...

Page 83: ...ng a Product Button Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain so...

Page 84: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 85: ...ct the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select a 2 Sided Printing option 11 To print multiple pages on one sheet of paper or print one image on multiple sheet...

Page 86: ...g Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Multi Page menu to set up your multi page print job...

Page 87: ...lipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side recommended for paper types that do not support automatic duplexing Manual Short edge...

Page 88: ...88 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab 5 Click the Print Density button ...

Page 89: ...document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the available options on the Binding Settings window to set up your double...

Page 90: ...ng Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the ...

Page 91: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 92: ...ed Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings o...

Page 93: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 94: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 95: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 96: ...roups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 97: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 98: ...ings Windows Parent topic Printing with Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear...

Page 99: ...rm ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscape por...

Page 100: ... see your application s Print window such as this one 2 Click OK or Print to start printing Checking Print Status Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows ...

Page 101: ...lock access to some printer settings to prevent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and ...

Page 102: ... You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Windows Locked Setting Options Select the options you want to use for any locked print settings ...

Page 103: ...footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 sided printing Off Allows printing on one side of the paper only On Allows printing on both sides of the paper Multi Page Off Prohibits multi page settings 2 Up Allows printing of 2 pages ...

Page 104: ... print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can still change them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Win...

Page 105: ...nter Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting 5 Click OK to close the printer software window The printer software screens appear in the language you selected the next time you access them Parent topic Selecting Default Print Settings Windows ...

Page 106: ... Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature select the Never option 4 Click OK to exit Note If you choose to disable the automatic update feature you can check for updates manually Parent topic Printing with Windows Printing with th...

Page 107: ...e Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your applica...

Page 108: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 109: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 110: ...110 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 111: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 112: ...ttings Mac Select the basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow...

Page 113: ...int window may look different depending on your version of the Mac operating system and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 114: ...print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu ...

Page 115: ... the Print Quality setting you want to use 11 Select the Borderless checkbox if you want to print a borderless photo If the option is grayed out change the Media Type setting to a paper type that supports borderless printing 12 Select any of the available print options Print Quality Settings Mac Print Options Mac Parent topic Printing on a Mac Related references Paper or Media Type Settings Printi...

Page 116: ... good quality and print speed Quality For photos and graphics with good quality and print speed Best Quality For the best print quality but the slowest print speed Parent topic Selecting Basic Print Settings Mac Print Options Mac You can select any of the print options to customize your print Some options may be unavailable depending on other settings you have chosen Expansion If you selected a bo...

Page 117: ...ing a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also select a custom setting to create a custom paper size but the Quality setting will be limited to Normal Note You must select a compatible borderless paper type and size to print without borders Check the borderless paper compatibility list for details 2 Select the orientation of your documen...

Page 118: ...ges on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac ...

Page 119: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 120: ...screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings or Output Settings pop up menu to set...

Page 121: ... Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer softw...

Page 122: ...ting on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversio...

Page 123: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 124: ... select from these settings on the Options or Driver tab Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed Permit temporary black printing Allows you to print using black ink when color ink is expended High Speed Printing Speeds up printing but may reduce print quality ...

Page 125: ...e warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setting unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you...

Page 126: ...s as necessary for your Mac OS version To cancel printing click the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Docum...

Page 127: ...tion screen instead click Register 4 Click Add Device 5 Click the Register button that appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in ...

Page 128: ...128 Cancelling Printing Using a Product Button If you need to cancel printing select Cancel Parent topic Printing from a Computer ...

Page 129: ...rogram Starting a Scan from a Smart Device Parent topic Scanning Related topics Placing Originals on the Product Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations using your product s control panel 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the prod...

Page 130: ...b Services for Devices on the computer 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Scanning to the Cloud Scanning Using Web Services for Devices WSD Windows Control Panel Scanning Options Changing Default Scan Job Settings Parent topic Starting a Scan Related topics Placing Originals on the Product Wi Fi or Wired Networking Scanning to a Conn...

Page 131: ...nager and automatically scan using those settings on your product control panel Note Be sure you have installed Epson Scan 2 and Event Manager on your computer before scanning to your computer 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Computer ...

Page 132: ...ons Save as JPEG to save the scanned image as a JPEG file Save as PDF to save the scanned document or image as a PDF file Attach to email to open the default email software on your computer and save the scanned document or images as a JPEG email attachment Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager custom scan setting...

Page 133: ...send your scanned files to a destination that you have registered with Epson Connect Note Make sure to set up your product using Epson Connect before using this feature 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Cloud ...

Page 134: ...Starting a Scan Using the Product Control Panel Related references Control Panel Scanning Options Related tasks Setting Up Epson Connect Services Using Epson Scan to Cloud Scanning Using Web Services for Devices WSD Windows You can scan originals to a computer from the product control panel using WSD Web Services for Devices for network scanning in Windows 10 Windows 8 x Windows 7 or Windows Vista...

Page 135: ...Select Computer WSD 6 Select a computer 7 Select Save to start scanning Your product scans your original and saves the scanned file to the selected computer Parent topic Starting a Scan Using the Product Control Panel Related references Control Panel Scanning Options Control Panel Scanning Options Select the options you want to use for scanning Note Not all options or settings may be available dep...

Page 136: ...nsity Varying levels Adjusts the lightness or darkness of scanned images Remove Shadow On Erases the shadows that appear in the center of a document when copying a book or the shadows that appear around a document when copying thick paper Off Remove Punch Holes On Erases the binding holes on a document Off Parent topic Starting a Scan Using the Product Control Panel Changing Default Scan Job Setti...

Page 137: ... Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings scan and save the scanned image to a file Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you...

Page 138: ...138 You see an Epson Scan 2 window like this ...

Page 139: ...n You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select S...

Page 140: ...140 You see an Epson Scan 2 window like this ...

Page 141: ...d the Epson iPrint app from your device s app store or from Epson s website 2 Place your original on the product for scanning 3 Open the Epson iPrint app and select your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Related tasks Using the Epson iPrint Mobile App Scanning in Epson Scan 2 Epson Scan 2 aut...

Page 142: ...142 You see this window ...

Page 143: ... Type setting 6 Select the Resolution setting you want to use for your scan 7 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 8 Reinsert your original into the ADF if necessary 9 Select any of the additional settings that you want to use on the Main Settings tab 10 Do one of the following If you re scanning in Document Mode select an...

Page 144: ...an 2 Image Format Options Scan Resolution Guidelines Parent topic Scanning Additional Scanning Settings Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab Not all adjustment settings may be available depending on other settings you have chosen Rotate Rotates the original image clockwise to the desired angle before scanning it Select Auto to al...

Page 145: ...nned image This setting is available only if you select Grayscale or Black White as the Image Type setting Brightness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Unsharp Mask Makes the edges of certain image areas clearer Turn off ...

Page 146: ...ou install your product software as instructed on the Start Here sheet If you install your scanner software programs individually be sure to also install this component if you want to perform OCR 1 Load your original in the product for scanning 2 Start Epson Scan 2 3 Select your scan settings 4 Click Preview and adjust the area you want to scan if necessary 5 If you are using the ADF reload the ej...

Page 147: ...age Format Options window Not all image formats have options Bitmap bmp A standard image file format for most Windows programs JPEG jpg An image format that lets you highly compress image data However the higher the compression the lower the image quality The TIFF format is recommended when you need to modify or retouch your scanned image PNG png An image format that does not lose quality during e...

Page 148: ...enlarge a scanned image so you can print it at a larger size you may need to increase the resolution from the default resolution set by Epson Scan 2 Follow these guidelines to determine the resolution setting you need You will scan the image at its original size but enlarge it later in an image editing program Increase the Epson Scan 2 Resolution setting in your scan Increase the resolution by the...

Page 149: ...x Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Related references Telephone Equipment Safety Instructions Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answe...

Page 150: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 151: ...a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product 3 Connect a second phone cable to your telephone or answering machine and to the EXT port on your product ...

Page 152: ...sks Setting the Number of Rings to Answer Setting Up Fax Features Before faxing with your product set up your fax header and select the fax features you want to use Note If you leave your product unplugged for a long period of time you may need to reset the date and time settings for faxes Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility Windows Setting Up F...

Page 153: ... displayed keyboard to enter the sender name for your fax source such as your name or a business name You can enter up to 40 characters Select OK when finished 5 Use the displayed keypad to enter your fax number up to 20 characters Select OK when finished Note The name and phone number in the fax header identifies the source of the faxes you send 6 On the Distinctive Ring Setting screen do one of ...

Page 154: ...n external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct If you select to receive faxes manually you need to answer every call and use the product s control panel or your phone to receive faxes 9 On the Proceed screen confirm the displayed settings and select Proceed or press the back arrow to change the settings 10 On the Run Check Fa...

Page 155: ...button if necessary 2 Select Settings General Settings Fax Settings Basic Settings Line Type PBX You see a screen like this 3 Set the switch to Use to activate the setting 4 Select Access Code 5 Use the displayed keypad to enter the access code such as 9 and select OK Parent topic Setting Up Basic Fax Features Related references Basic Settings Fax Setting the Number of Rings to Answer If you conne...

Page 156: ...ing machine picks up every call faster than the product but the product can detect fax tones and start receiving faxes If you answer the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Related references Basic Settings Fax Selecting Advanced Fax Settings You can select a variety of advanced fax setting...

Page 157: ...r print options you want to use for incoming faxes Fax Output Settings Setting Options Description Save to Inbox Save to Inbox Saves received faxes in the product s inbox Options when memory is full Selects an action to perform when you receive an incoming fax and the inbox is full Inbox Password Settings Sets a password for the inbox You cannot set a password if you selected Receive and print fax...

Page 158: ... select On to rotate landscape oriented incoming faxes so that they print correctly on the paper Off Add Reception Information On Select On to include the date time the sender s information and a page number in the header of your incoming faxes Off 2 Sided On Select On to print incoming faxes double sided You can also select the Binding Margin Off Print Start Timing All Pages Received Select to pr...

Page 159: ...log On Every 30 Prints a fax log after every 30 fax jobs are completed On Time Prints a fax log at a specified time If the number of completed fax jobs exceeds 30 the fax log prints before the specified time Attach Fax Image to Report Off Does not include an image on the Transmission Report On Large Image Prints a Transmission Report that includes the upper part of the first page of the sent docum...

Page 160: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 161: ... of rings your answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if Receive Mode is set to Auto When you select On you must also set a Start Code If you are using a cordless handset with its base connected to the product you can start receiving the fax by entering the code using the handset On Start Code Re...

Page 162: ...sing of your product Parent topic Selecting Advanced Fax Settings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of th...

Page 163: ...163 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 164: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 165: ...rompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message to multiple ...

Page 166: ...ing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts ...

Page 167: ...dd Entry 5 Select Add Contact You see a screen like this 6 Select the registry number you want to use for the contact you are adding 7 Select the Name field use the displayed keyboard to enter the contact name up to 30 characters and select OK ...

Page 168: ...line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Set any additional settings if necessary 11 Select OK Parent topic Setting Up Contacts Using the Product Control Panel Related references Basic Settings Fax Related tasks Entering Characters on the LCD Screen Editing or Deleting a Con...

Page 169: ...select Edit and change the contact information as necessary Select OK when finished Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before creating a contact group 1 Press t...

Page 170: ... Select Add Entry 5 Select Add Group You see a screen like this 6 Select the registry number you want to use for the group you are adding 7 Select the Group Name field use the displayed keyboard to enter the group name up to 30 characters and select OK ...

Page 171: ...ote To display the contacts in alphabetical order select Name Order Display A check mark appears next to each selected contact 11 Select Close when finished 12 Select OK to save the entry Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries You can also delete the entire contact group 1 ...

Page 172: ...t OK when finished Parent topic Setting Up Contacts Using the Product Control Panel Importing Contacts Using the Fax Utility Windows You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC FAX Phone Book in the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navigate to the Apps screen Window...

Page 173: ...173 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 174: ...ontacts 5 Do one of the following To edit a contact select it in the list and click the icon To delete a contact select it in the list and click the icon 6 To import fax numbers from your Windows Address Book into the FAX Utility PC FAX Phone Book select Edit PC FAX Phone Book ...

Page 175: ...up your speed dial and group dial lists using the FAX Utility The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product s memory Note You can create up to 60 speed dial and group dial entries combined 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select the FAX option for your product a...

Page 176: ...176 You see this window 3 Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List You see this window ...

Page 177: ...the icon to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using the Fax Utility Mac Parent topic Faxing Sending Faxes from the Product Control Panel See these sections to send faxes u...

Page 178: ...ed keypad and select OK when done To add another fax number repeat this step the number of multiple recipients appears in the upper right corner of the LCD screen Note If direct dialing has been restricted you can only select the number from the contact list or fax history If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up...

Page 179: ...annot send the fax in color after previewing it Note If you do not touch the preview screen for 20 seconds your product sends the fax automatically You cannot preview images when the Direct Send setting is turned on 7 Select Send Note To cancel faxing select Cancel Your product scans your original and prompts you to place additional pages if necessary After scanning your originals your product dia...

Page 180: ...o scan another page after a document in the ADF has finished scanning On Direct Send Off Select On to send black and white faxes to a single recipient as soon as the connection is made without saving the scanned image to memory You cannot use this setting when sending a color fax or sending a fax to multiple recipients On Send Fax Later Off Select On to send the current fax at a selected time On A...

Page 181: ...lace your original on the product for faxing 2 Press the home button if necessary 3 Select Fax You see a screen like this 4 Enter a fax number or select a number from the Contacts or Recent list 5 Select the Fax Settings tab 6 Select Send Fax Later 7 Select On 8 Select Time use the displayed keypad on the LCD screen to enter your desired time and select OK then select OK again 9 Select the Recipie...

Page 182: ... s phone number and fax number are the same you can speak to the recipient before sending the fax 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Dial the fax number from the connected telephone Speak to the recipient if necessary Note If you are using a pre paid calling card enter the number and password required to use the card before entering the destinati...

Page 183: ...s Placing Originals on the Product Sending Faxes Using the Fax Utility Windows You can send a fax from a printing program in Windows You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax and select the print command You see a window like this 2 Select your product with the FAX option as the printer ...

Page 184: ...ck Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender inform...

Page 185: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 186: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 187: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 188: ...e sections to receive faxes with your product Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Saving and Viewing Received Faxes Selecting Received Fax Options Using the Fax Utility Windows Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto ...

Page 189: ...ct To change the Receive Mode if necessary select Settings General Settings Fax Settings Basic Settings Receive Mode If an answering machine is connected make sure the product s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fift...

Page 190: ...5 Select Receive 6 Select the icon to start receiving the fax 7 Hang up the telephone Parent topic Receiving Faxes Receiving a Fax by Polling You can use polling to receive a fax from another fax machine such as a fax information service Note You cannot use polling to receive a fax from a fax information service that uses audio guidance 1 Press the home button if necessary 2 Select Fax You see a s...

Page 191: ...up to 100 documents but can vary depending on the file size of the documents 1 Press the home button if necessary 2 Select Settings General Settings Fax Settings Receive Settings Fax Output Settings You see a screen like this 3 Select Save to Inbox 4 Set Save to Inbox to On 5 Select Option When Memory is Full and choose an option 6 Select Inbox Password Settings to set change or reset the password...

Page 192: ...oduct s memory from filling up When the memory is full you can only print or reject incoming faxes Parent topic Receiving Faxes Related references Receive Settings Fax Selecting Received Fax Options Using the Fax Utility Windows You can select options for use with received faxes using the FAX Utility for Windows 1 Do one of the following Windows 10 Click and select EPSON Software Windows 8 x Navig...

Page 193: ...193 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 194: ...received faxes on this computer 5 Select the destination folder and other options and click OK You return to the FAX Utility window 6 To receive notifications when received faxes arrive in the selected destination folder on your computer select Notify me if new faxes exist in forwarding folders ...

Page 195: ...r faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Transmission History and select the fax job you want to check Note If you see a numbered icon above the icon on your product s LCD screen or the received fax light is flashing received faxes have been temporarily saved to the p...

Page 196: ... Parent topic Faxing Fax Report Options Select the fax report or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling You can use the Fax Settings Transmission Report setting to print the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Setti...

Page 197: ...197 Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Printing Fax Reports ...

Page 198: ...r more information Check Cartridge and Maintenance Box Status Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Printing with Black Ink and Expended Color Cartridges Conserving Low Black Ink with Windows Maintenance Box Replacement Check Cartridge and Maintenance Box Status Your product and its software will let you know when an ink cartridge is low or expend...

Page 199: ...alling Ink Cartridges Checking Cartridge and Maintenance Box Status Windows A low ink reminder appears if you try to print when ink is low and you can check your cartridge or maintenance box status at any time using a utility on your Windows computer 1 To check your status access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up...

Page 200: ...en Note If any of the cartridges installed in the product is broken incompatible with the product model or improperly installed Epson Status Monitor will not display an accurate cartridge status 3 To disable the low ink reminder right click the product icon in the Windows taskbar and select Monitoring Preferences ...

Page 201: ...w 4 Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen 5 To disable promotional offers deselect the Display Epson Offers checkbox 6 Click OK Parent topic Check Cartridge and Maintenance Box Status ...

Page 202: ...tatus of your ink cartridges and maintenance box using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see this window ...

Page 203: ...patible and even if described as compatible may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to f...

Page 204: ...dy to replace them to prevent the print head nozzles from drying out Do not open ink cartridge packages until you are ready to install the ink Cartridges are vacuum packed to maintain reliability Note If you remove a low or expended ink cartridge you cannot re install and use the cartridge 1 Turn on your product If an ink cartridge is expended you see a message on the LCD screen Note which cartrid...

Page 205: ...205 2 Lift up the scanner unit until it clicks Caution Do not move the print head by hand otherwise you may damage your product Do not touch the flat white cable or translucent film inside the product ...

Page 206: ...ning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out and see a doctor right away Keep ink cartridges out of the reach of children 4 If you are replacing the black ink cartridge gently shake the new black ink cartridge four or five times Do not shake the color ink cartridges ...

Page 207: ...tion Do not shake the cartridges after opening the packages or ink may leak 5 Remove the cartridge from the package Caution Do not touch the areas shown here Doing so may prevent normal operation and printing ...

Page 208: ...e yellow tape from the cartridge Caution Do not remove any other labels or seals or the ink cartridge may leak or become unusable 7 Insert the new cartridge into the holder and push it down until it clicks into place ...

Page 209: ...Caution If you remove an ink cartridge for later use protect the ink supply area from dirt and dust and store it in the same environment as the printer The valve in the ink supply port is designed to contain any excess ink but do not touch the ink supply port or surrounding area Always store ink cartridges with the label facing up do not store cartridges upside down Parent topic Replacing Ink Cart...

Page 210: ... black or grayscale You cannot select borderless printing or copying 1 When you see a message on the LCD screen to replace a color ink cartridge select Proceed You see a message that you can temporarily print with black ink 2 Select Proceed again 3 If you want to print or copy in black only select No remind me later The current print job is canceled 4 Press the home button if necessary 5 Try print...

Page 211: ...checkbox 7 Click OK 8 Print your document Epson Status Monitor 3 displays a print message 9 Click Print in Black to print your document Parent topic Printing with Black Ink and Expended Color Cartridges Printing with Expended Color Cartridges Mac If printing stops you can cancel your print job and select settings to temporarily print with only black ink on plain paper or on an envelope 1 Click the...

Page 212: ...etting 7 Click OK 8 Close the utility window 9 Load plain paper or an envelope in your product 10 Access the print settings in your print application 11 Select Print Settings from the pop up menu 12 Select Plain Paper Bright White Paper or Envelope as the paper type setting 13 Select the Grayscale option 14 Click Print to print your document Parent topic Printing with Black Ink and Expended Color ...

Page 213: ...to continue using the remaining black ink for the document you are printing Click Disable this feature to continue using the remaining black ink Note If you disable this feature it remains disabled until you install a new black ink cartridge Parent topic Replacing Ink Cartridges and Maintenance Boxes Related references Paper or Media Type Settings Printing Software Maintenance Box Replacement The ...

Page 214: ...o strong shocks If you cannot replace the cover the maintenance box may not be installed correctly Remove and reinstall the maintenance box Do not store the maintenance box in high or freezing temperatures Caution Do not reuse a maintenance box that has been removed and left uninstalled for a long period Keep the maintenance box away from direct sunlight Note The maintenance box is a user replacea...

Page 215: ...Guide Viewing Product Status Information Print Head Maintenance If your printouts become too light or you see dark or light bands across them you may need to clean the print head nozzles Cleaning uses ink so clean the nozzles only if print quality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if an ink ca...

Page 216: ...n check the print head nozzles using the control panel on your product 1 Load a few sheets of plain paper in the product 2 Press the home button if necessary 3 Select Maintenance You see a screen like this 4 Select Print Head Nozzle Check You see a screen like this ...

Page 217: ...d continue 8 Follow the instructions on the screen to clean the print head check the nozzles and repeat the process as necessary Caution Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning ...

Page 218: ...Windows or Mac computer 1 Load a few sheets of plain paper in the product 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Opti...

Page 219: ...219 You see a window like this 4 Click Print ...

Page 220: ... there are gaps or the pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Cleaning the Print Head Using a Computer Utility Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 221: ...he Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product 1 Load a few sheets of plain paper in the product 2 Press the home button if necessary 3 Select Maintenance You see a screen like this 4 Select Print Head Cleaning ...

Page 222: ... you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Checking the Nozzles Using the Product Control Panel Related topics Replacing Ink Cartridges and Maintenance Boxes Cleaning the Pr...

Page 223: ...n the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Head Cleaning You see a window like this 4 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished ...

Page 224: ... gaps in the lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 4 times wait at least 6 hours without printing or longer if printing Then try cleaning the print head again If quality still does not improve contac...

Page 225: ... head Note Banding may also occur if your print head nozzles need cleaning 1 Load a few sheets of plain paper in the product 2 Press the home button if necessary 3 Select Maintenance You see a screen like this 4 Select Print Head Alignment 5 If your printout contains misaligned vertical lines or blurry continue with the next step If your printout contains horizontal banding go to step 12 6 Select ...

Page 226: ...the printed pattern on the alignment sheet and for each set of patterns select the number representing the pattern with the least amount of separation or overlap 10 Select Ruled Line Alignment and follow the on screen instructions to print an alignment sheet 11 Check the printed pattern on the alignment sheet and for each set of patterns select the number representing the pattern with the least mi...

Page 227: ...erlap 14 Continue following the rest of the on screen instructions to finish with the alignment Parent topic Adjusting Print Quality Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 Load plain paper in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Press the home button if necessary 3 Se...

Page 228: ... Viewing Product Status Information You can view or print information about your product s status and settings 1 Load a few sheets of plain paper in the product 2 Press the home button if necessary 3 Select Settings You see a screen like this 4 Select one of the following options Print Status Sheet Configuration Status Sheet to print a sheet displaying the current product settings Print Status She...

Page 229: ... Status Sheet Usage History Sheet to print your product s usage history Print Counter to view or print a sheet displaying the total number of prints your product has produced Parent topic Adjusting Print Quality ...

Page 230: ... Product To keep your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cord 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the pap...

Page 231: ...he left with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Close the document cover 8 Open the ADF cover ...

Page 232: ...232 9 Use a soft dry lint free cloth microfiber is recommended to clean the rollers and the interior of the ADF 10 Open the ADF input tray ...

Page 233: ...ot use liquid or chemical cleansers Parent topic Cleaning and Transporting Your Product Cleaning the Paper Rollers If you encounter issues with paper feeding from the cassettes clean the paper rollers inside your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables ...

Page 234: ...234 4 Slide out the paper cassette and remove any loaded paper 5 Place the product on its side as shown Warning Be careful not to trap your fingers under the product ...

Page 235: ...connect the power cable and any interface cables Parent topic Cleaning and Transporting Your Product Related tasks Cleaning the Paper Guide Cleaning the Print Head Path Cleaning the Print Head Path If the print quality has not improved after aligning the print head and cleaning the paper guide the print head path inside the product may be smeared with ink To clean the print head path use the follo...

Page 236: ...o clean the print head path or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Lift up the scanner unit 5 Using the flashlight check the translucent film shown here for ink smears ...

Page 237: ...cent film Caution Do not press too hard on the film or you may dislocate the anchor springs and damage the product 7 Use a new dry cotton swab to dry the translucent film 8 Repeat steps 6 and 7 as necessary to clean all ink smears 9 When the translucent film is dry close the scanner unit 10 Plug in the power cable and reconnect any interface cables Parent topic Cleaning and Transporting Your Produ...

Page 238: ...s installed Removing the cartridges can dry out the print head and may prevent the product from printing Do not carry the product by its control panel this may damage the product Note Before storing your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Lift up the scanner uni...

Page 239: ... case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product 4 Lower the scanner unit 5 Remove all the paper from the product 6 Unplug the power cable 7 Disconnect any connected cables ...

Page 240: ...roduct level during transportation Be sure to remove the tape from the ink cartridge holder before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Aligning the Print Head Using the Product Control Panel ...

Page 241: ...tware Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Note Your printer is designed to work only with genuine Epson brand ink cartridges Other brands of ink cartridges and ink supplies are not compatible and even if described...

Page 242: ...ent topic Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen You can also press the help button to see help information and how to instructions on the screen LCD screen message Condition solution Printer error Turn on the printer again See your documentation for more details A fatal error has occurred Turn the produ...

Page 243: ... cable is connected correctly and the phone line works If you connected the product to a PBX Private Branch Exchange phone line or Terminal Adapter change the Line Type setting to PBX If you still cannot send a fax turn off the Dial Tone Detection setting Turning off the Dial Tone Detection setting may cause the product to drop the first digit of a fax number The combination of the IP address and ...

Page 244: ...the ink that is not used on printed pages During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life The Epson Status Monitor your LCD screen or lights on the control panel will advise you when these parts need replacing If this happens during the standard warranty of the product th...

Page 245: ...e pattern prints 8 Do one of the following depending on the results of the product check If the page prints and the nozzle check pattern is complete the product is operating properly Any operation problem you may have could be caused by your computer cable software or selected settings Check the other solutions in this manual or try uninstalling and reinstalling your printer software If the page p...

Page 246: ...gs to reset or reset them all 1 Press the home button if necessary 2 Select Settings 3 Scroll down and select Restore Default Settings You see a screen like this 4 Select one of these options Network Settings Resets all network settings Copy Settings Resets all copy settings Scan Settings Resets all scan settings Fax Settings Resets all fax settings Clear All Data and Settings Resets all control p...

Page 247: ...till cannot turn off your product unplug the power cord plug the power cord back in then turn your product on and off again using the power button Parent topic Solving Setup Problems Noise After Ink Installation If you hear noises from your product after installing ink check the following The first time you install the ink cartridges the product must charge its print head Wait until charging finis...

Page 248: ... install correctly in Windows you may not have software installation privileges Contact your system administrator Parent topic Solving Setup Problems Related references Windows System Requirements Mac System Requirements Solving Network Problems Check these solutions if you have problems setting up or using your product on a network Note Breakdown or repair of this product may cause loss of fax an...

Page 249: ...r access point Check to see if access restrictions such as MAC address filtering are set on the router or access point If access restrictions are set add your product s MAC address to your router s address list To obtain your product s MAC address print a network status sheet Then follow the instructions in your router or access point documentation to add the address to the list If your router or ...

Page 250: ...sonNet Setup again 1 Reset your product s network settings to their factory defaults 2 Windows only Uninstall your product software 3 Initialize your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you initialize your router so note the next step before initializing it 4 Download your produ...

Page 251: ...i Fi icon on your product s LCD screen is not lit make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router If you are connecting the product wirelessly via EpsonNet Setup and the Wi Fi icon does not appear lit on your LCD screen make sure your product software was installed correctly If necessary reinstall your software N...

Page 252: ...such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instruc...

Page 253: ...an 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen select EPSON and select Epson Scan 2 Utility Make sure your product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Sc...

Page 254: ... Paper Problems Check these sections if you have problems using paper with your product Paper Feeding Problems Paper Jams Inside the Product Paper Ejection Problems Parent topic Solving Problems Paper Feeding Problems If you have problems feeding paper try these solutions Make sure the paper cassette is inserted all the way in the printer If paper does not feed correctly remove and reload it in th...

Page 255: ...r Take the following precautions when removing jammed paper from the product Remove the jammed paper carefully Using too much force may damage the product Unless specifically instructed avoid tilting the product placing it on its side or turning it upside down as ink may spill Warning Never touch the buttons on the control panel while your hand is inside the product If the product starts operating...

Page 256: ...nothing prints try these solutions Make sure your product is turned on and connected to your computer Make sure any interface cables are connected securely at both ends If you connected your product to a USB hub make sure it is a first tier hub If it still does not print connect your product directly to your computer instead of the hub Make sure the printer status is not offline or pending Run a p...

Page 257: ...our product name again if necessary Windows Vista Click select Control Panel and click Printer under Hardware and Sound Right click your product name select Printing Preferences and select your product name again if necessary 2 Click the Maintenance tab 3 Click the Extended Settings button 4 Select Enable EPSON Status Monitor 3 and click OK 5 Click the Monitoring Preferences button 6 Click the che...

Page 258: ...r product software Select a lower print quality setting Make sure the ink drying time has not been increased for double sided printing Windows Click the Maintenance or Utility tab select Extended Settings or Speed and Progress and select the following settings High Speed Copies Always Spool RAW Datatype Page Rendering Mode Print as Bitmap Windows Select Printer Properties click the More Options ta...

Page 259: ...inted pages Note When printing using AirPrint the available print settings are different from those covered in this manual See the Apple website for details Inverted Image Too Many Copies Print Blank Pages Print Incorrect Margins on Printout Border Appears on Borderless Prints Incorrect Characters Print Incorrect Image Size or Position Slanted Printout Parent topic Solving Problems Inverted Image ...

Page 260: ...elected the correct paper size settings in your printing program and printer software If a blank page exists in a document you are printing and you want to skip printing it select the Skip Blank Page setting in your printer software if available Run a print head nozzle check to see if any of the nozzles are clogged Then clean the print head if necessary Make sure your product is selected as the pr...

Page 261: ...e preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting the Paper Settings Control Panel Loading Paper in the Cassette Cleaning Your Product Related topics Placing Originals on the Product Border Appears on Borderless Print...

Page 262: ...any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs If your product is connected to a USB hub connect it directly to your computer instead If your computer entered sleep mode the last time you printed the next print job after your computer exits s...

Page 263: ...er size in your printing program Be sure to select the correct Original Size setting for your original in the Copy settings You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Loading Paper in the Cassette Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting...

Page 264: ...in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure th...

Page 265: ...per you loaded If you are printing on letterhead paper make sure the paper size setting matches the size of paper you loaded If you select a paper size that is too large for the paper you loaded the product may print beyond the edges of the paper and cause ink to smear Make sure you loaded the printable side of the paper correctly for your product Remove each sheet from the output tray as it is pr...

Page 266: ... Head Using the Product Control Panel Cleaning the Paper Guide Faint Printout or Printout Has Gaps If your printouts are faint or have gaps try these solutions Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary The ink cartridges may be old or low on ink and you may need to replace them Make sure the paper type setting matches the type of ...

Page 267: ...image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings result in larger file...

Page 268: ...ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly match your on screen colors However you can use a color management system to get as close as possible Try using the color management options in your printer software For best results use genuine Epson paper Parent to...

Page 269: ...mputer is not running in a power saving mode such as sleep or standby If so wake your system and restart Epson Scan 2 Check the connection setting and test the connection using Epson Scan 2 Utility Windows 10 Click and select EPSON Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows 8 x Navigate to the Apps screen and select Epso...

Page 270: ... network factors such as interference network traffic or weak signal strength may affect your scanning speed Parent topic Solving Scanning Problems Related concepts Scan Resolution Guidelines Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straig...

Page 271: ...scanner glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass If you are scanning from the ADF try cleaning the ADF and scan again Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear ...

Page 272: ...etting is Black White select Text Enhancement If the Image Type setting is Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Related tasks Scanning in Epson Scan 2 Related topics Placing Originals on the Product Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block ext...

Page 273: ... s halftone screen To reduce this effect adjust these Epson Scan settings if available and try scanning again Select the Descreening setting Select a lower Resolution setting Parent topic Solving Scanned Image Quality Problems Related tasks Scanning in Epson Scan 2 Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because p...

Page 274: ... Appears Sent Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax Quality is Poor Received Fax is Not Printed Parent topic Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes try these solutions If you are faxing from a computer use the Epson FAX Utility to send your fax Make sure the recipient s fax machine is turned on and working Make sure pa...

Page 275: ...you have trouble receiving faxes turn off call waiting to prevent disruption of incoming faxes If you have subscribed to a call forwarding service the product may not be able to receive faxes Contact your service provider for assistance Check your inbox and delete faxes after reading or printing them If the inbox is full the product cannot receive faxes If you cannot send faxes at a specified time...

Page 276: ...Fax Memory Full Error Appears If you see an error message telling you that the product s fax memory is full try these solutions If you set the product to save received faxes in the product s memory or inbox delete any faxes you have already read Note Your product can store up to 100 faxes before its inbox is full If you set the product to save received faxes on a computer turn on the selected comp...

Page 277: ...ing the Direct Send feature the product may automatically lower the resolution Try enabling the error correction mode ECM setting Parent topic Solving Faxing Problems Related references Fax Sending Options Basic Settings Fax Related tasks Cleaning Your Product Related topics Sending Faxes Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size try these solu...

Page 278: ...lems Related references Basic Settings Fax Related topics Receiving Faxes Received Fax is Not Printed If a received fax is not printed try these solutions Make sure the product is free of errors The product cannot print received faxes if an error has occurred with the product such as a paper jam If the product has been set to save received faxes in the product s memory or inbox received faxes are ...

Page 279: ...install option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Select your product again if necessary then select OK and click Yes to confirm the uninstallation Windows other versions Click or Start and select All Programs or Programs Select EPSON select your product then click EPSON Printer Software Uninstall Note If you see ...

Page 280: ...s described here Note If you find that re installing your product software does not solve a problem contact Epson 1 To download the Uninstaller utility visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product 2 Click Downloads 3 Select your operating system click Utilities locate the Uninstaller utility and click Download 4 Run the file you down...

Page 281: ...e product Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without ...

Page 282: ...rintable Area Specifications Scanning Specifications Automatic Document Feeder ADF Specifications Fax Specifications Ink Cartridge Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer s...

Page 283: ...ystems macOS 10 13 x macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note S...

Page 284: ... Executive 7 25 10 5 inches 184 267 mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper and paper distributed by Epson Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specifications Printable Area Specifications Note When prin...

Page 285: ... inch 3 mm minimum 2 Top reduced quality area 1 61 inches 41 mm minimum 3 Bottom reduced quality area 1 46 inches 37 mm minimum Borderless 1 Top reduced quality area 1 73 inches 44 mm minimum 2 Bottom reduced quality area 1 57 inches 40 mm minimum ...

Page 286: ... 1 61 inches 41 mm minimum Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed Photoelectric device CIS Effective pixels 10200 14040 pixels at 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resolution 50 to 9600 in 1 dpi increments ...

Page 287: ...s Automatic Document Feeder ADF Specifications Paper size US letter legal or A4 size Paper type Plain paper Paper weight 17 lb 64 g m2 to 25 5 lb 95 g m2 Sheet feeding capacity Total thickness 0 13 inch 3 3 mm Approximately 30 sheets US letter or A4 or 10 sheets legal Parent topic Technical Specifications Fax Specifications Fax type Walk up black and white and color fax capability ITU T Super Grou...

Page 288: ...e may not function properly or at all Epson periodically provides firmware updates to address issues of security performance minor bug fixes and ensure the printer functions as designed These updates may affect the functionality of third party ink Non Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function The included initial cartridges ar...

Page 289: ...of opening the package Parent topic Technical Specifications Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications Height Stored 9 1 inches 230 mm Printing 10 inches 255 mm Width Stored 14 8 inches 375 mm Printing 16 4 inches 417 mm Depth Stored 13 7 inches 347 mm Printing 19 8 inches 503 mm Weight without ink cartridges or power cord 14 1 lb 6 4 kg Parent topi...

Page 290: ...4 to 104 F 20 to 40 C 1 month at 104 F 40 C Humidity without condensation Operating 20 to 80 RH Storage 5 to 85 RH Parent topic Technical Specifications Interface Specifications Interface type Hi Speed USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n complies with either IEEE 802 11 b g or IEEE 802 11 b g n depen...

Page 291: ...0Mbps Full duplex 100Mbps Half duplex Connector RJ 45 Security Protocol SSL TLS HTTPS Server Client IPPS Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B This equipment contains the following wireless module Manufacturer Askey Compute...

Page 292: ...ws to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and op...

Page 293: ...nstructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic Notices General Product Safety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause f...

Page 294: ...r Leave enough space in front of the product for the paper to be fully ejected Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Do not place or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the ca...

Page 295: ...g the product make sure that the print head is in the home far right position and the ink cartridges are in place When storing or transporting the product do not tilt it stand it on its side or turn it upside down otherwise ink may leak Parent topic Important Safety Instructions Ink Cartridge Safety Instructions Keep ink cartridges out of the reach of children and do not drink the ink Be careful w...

Page 296: ...ess Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the d...

Page 297: ...an be eligible to participate in programs we may offer from time to time including the Epson ink replenishment program You will have a separate opportunity to consent to participating in such programs If you have any questions concerning this process you can contact us by using the Privacy Feedback Form or you can write to Epson America Inc Attn Privacy Coordinator 3840 Kilroy Airport Way Long Bea...

Page 298: ...with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you have problems with this product and require technical or cu...

Page 299: ... frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged t...

Page 300: ...e and including any related software or other transaction involving you and Epson whether in contract warranty misrepresentation fraud tort intentional tort statute regulation ordinance or any other legal or equitable basis DISPUTE DOES NOT INCLUDE IP CLAIMS or more specifically a claim or cause of action for a trademark infringement or dilution b patent infringement c copyright infringement or mi...

Page 301: ...ING WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED ACCORDINGLY UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING 1 6 Arbitration Procedure If you or Epson commences arbitration the arbitration shall be governed by the ...

Page 302: ...relevant to the Dispute may be allowed during the arbitration c Arbitration Fees Epson shall pay or if applicable reimburse you for all JAMS filings and arbitrator fees for any arbitration commenced by you or Epson pursuant to provisions of this Agreement d Award in Your Favor For Disputes in which you or Epson seeks 75 000 or less in damages exclusive of attorney s fees and costs if the arbitrato...

Page 303: ...resolve disputes as provided for in Section 1 7 if you timely elected to opt out when you first assented to this Agreement 1 9 Severability If any provision in this Section 1 is found to be unenforceable that provision shall be severed with the remainder of this Agreement remaining in full force and effect The foregoing shall not apply to the prohibition against class or representative actions as ...

Page 304: ...rties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those...

Page 305: ...NG FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Parent topic Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product Whil...

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