Epson C11CA82211 Quick Manual Download Page 27 | Manualshive

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Solving Problems

27

Solving Problems

If you have a problem with your Epson printer, check the status of lights on the
control panel to diagnose the cause (see “Error Indicators” on page 28).

You can also check “Problems and Solutions” on page 29 for basic troubleshooting
suggestions, or double-click the

User’s Guide

icon on your computer desktop for

more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website for free updates to
your NX125/127 Series software. Open your online

User’s Guide

and select

Download the Latest Software

or visit Epson’s support website at

epson.com/

support

(U.S.) or

epson.ca/support

(Canada).

With Windows, you can select

Driver Update

on the Maintenance tab in the

printer settings window. You can also click

Start

or

, select

Programs

or

All

Programs

, select

EPSON

, select

EPSON NX125 NX127 Series

, and click

Driver Update

.

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Summary of Contents for C11CA82211

Page 1: ...Epson Stylus NX125 127 Series Quick Guide Basic Copying Printing and Scanning Maintenance Solving Problems ...

Page 2: ...ing a Document or Photo 15 Quick Scanning With the Scan Function 15 Scanning With Epson Scan Software 16 Scanning with Mac OS X 10 6 17 Restoring and Correcting Photos 18 Maintaining Your Printer 19 Checking the Print Head Nozzles 19 Cleaning the Print Head 20 Checking Ink Levels 21 Purchasing Epson Ink Cartridges 22 Replacing Ink Cartridges 23 Solving Problems 27 Checking for Software Updates 27 ...

Page 3: ...ty of paper types and sizes For details see page 6 For instructions on loading envelopes see your online User s Guide 1 Open the paper support pull up the extension and then tilt it back 2 Lower the output tray then open the extension 3 Flip the feeder guard forward 1 2 3 1 2 ...

Page 4: ...ossy 4 6 inch only Load all other papers one sheet at a time See your online User s Guide for more information Note Don t load paper with holes punched in it The type of paper you choose affects the way your printout looks If you are just making a copy or printing a rough draft plain paper is fine However for the best results you ll want to use one of Epson s special ink jet papers designed for yo...

Page 5: ...Loading Paper 5 6 Squeeze the edge guide and slide it against the paper but not too tightly 7 Flip the feeder guard back ...

Page 6: ...ches S042183 S041667 25 50 Epson Premium Photo Paper Semi gloss Borderless 4 6 inches S041982 40 Letter 8 5 11 inches S041331 20 Epson Photo Paper Glossy Borderless 4 6 inches S041809 S042038 50 100 Letter 8 5 11 inches S041141 S041649 S041271 20 50 100 Epson Bright White Paper Letter 8 5 11 inches S041586 500 Epson Presentation Paper Matte Letter 8 5 x 11 inches S041062 100 Legal 8 5 x 14 inches ...

Page 7: ...tion your originals correctly on the scanner glass and make color or black and white copies Placing Originals on the Glass 1 Open the document cover and place your original face down on the scanner glass with the top facing into the front right corner 2 Close the cover gently so you don t move the original ...

Page 8: ... original document on the scanner glass see page 7 3 Press the B W Copy button for a black and white document or photo or the Color Copy button for a color document or photo to start copying 4 To make 20 copies at a time press and hold either the B W Copy button or the Color Copy button for three seconds To cancel copying press the y Stop button Color copy button B W copy button Cancel copying Pow...

Page 9: ...ribed on the Start Here sheet Tip It s a good idea to check for updates to your Epson printer s software see page 27 for instructions Printing in Windows 1 Open a photo or document in a Windows program 2 Open the File menu and select Print You see a window like this one 3 Make sure your Epson printer is selected then click the Preferences or Properties button If you see a Setup Printer or Options ...

Page 10: ...by clicking the Save Settings button on the Advanced tab 5 If you want to reduce or enlarge your printout or print double sided click the Page Layout tab and select settings as necessary 6 For more printing options click the Advanced tab Note For more information about print settings click Help or see your online User s Guide 7 Click OK to save your settings Select your document Orientation Select...

Page 11: ...w to print from Mac OS X 10 5 to 10 6 Note If you re printing from Mac OS X 10 4 see your online User s Guide for instructions 1 Open a photo or document in an application 2 Open the File menu and select Print 3 Select your Epson printer as the Printer setting 4 Click the arrow to expand the Print window if necessary Cancel printing Click to expand Select your Epson printer ...

Page 12: ...oose a Paper Size setting with a Sheet Feeder Borderless option Note If the setting you want isn t shown for example Scale check for it in your application before printing Or check for it in the settings for your application at the bottom of this window Copy and page settings Application settings ...

Page 13: ...ions you may need from the pop up menu See the online User s Guide for details 8 Click the Advanced button to change additional settings Note For more information on advanced settings click 9 Click Print Select your Media Type see page 14 Select higher quality or faster printing if available Select Color or Black Grayscale Choose Print Settings ...

Page 14: ...setting Plain paper Epson Bright White Paper Epson Presentation Paper Matte Epson Iron on Cool Peel Transfer Paper Plain Paper Bright White Paper Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doub...

Page 15: ... the online User s Guide Quick Scanning With the Scan Function Use the u Scan function to quickly scan a photo or document and save it on your computer Note For Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 17 1 Open the document cover and place your original face down on the glass in the front right corner as shown on page 7 2 Close the cover gently so you don t move the original 3 Press ...

Page 16: ...or Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 17 1 Open the document cover and place your original face down on the glass in the front right corner as shown on page 7 2 Close the cover gently so you don t move the original 3 Do one of the following to start Epson Scan Windows Double click the EPSON Scan icon on your desktop Macintosh Double click EPSON Scan in the Applications folder If...

Page 17: ...ze Then follow the instructions on page 18 6 Click the Scan button The image is scanned and you see its icon in Windows Explorer or Macintosh Finder Scanning with Mac OS X 10 6 You can scan original documents and photos and save them as files on your computer 1 Open an image editing application such as Preview and select Import From Scanner from the File menu then select your Epson product 2 Click...

Page 18: ...much background light Note For Mac OS X 10 6 see Scanning with Mac OS X 10 6 on page 17 to start scanning click the Show Details button and select settings as necessary Note For more information see the online User s Guide You can also click Help on the Epson Scan screen for information about all the available settings Full Auto Mode Click the Customize button click Dust Removal and or Color Resto...

Page 19: ...he cover use only a soft non abrasive microfiber type cloth Checking the Print Head Nozzles If your printouts are faint or have gaps in them some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Load letter or A4 size paper in the sheet feeder see page 3 2 Turn off the printer 3 H...

Page 20: ...e check pattern indicates clogged nozzles you can clean the print head Print head cleaning uses ink so clean it only if necessary Note You cannot clean the print head if an ink cartridge is expended and may not be able to clean it when a cartridge is low You must replace the cartridge first see page 23 1 Make sure no printer lights are indicating errors 2 Load letter or A4 size paper in the sheet ...

Page 21: ...ibed on page 32 If you do not use your Epson printer often it is a good idea to print a few pages at least once a month to maintain good print quality Checking Ink Levels Your printer and its software will let you know when an ink cartridge is low or expended If the ink is low the error and ink lights flash You can continue printing until the cartridge needs replacement If a cartridge is expended ...

Page 22: ...son cartridges and do not refill them The use of other products may affect your print quality and could result in printer damage Yields vary considerably based on images printed print settings paper type frequency of use and temperature For print quality a small amount of ink remains in the cartridge after the replace cartridge indicator comes on Your printer ships with full cartridges and part of...

Page 23: ... install the ink Cartridges are vacuum packed to maintain reliability Note Leave the expended cartridge installed until you have obtained a replacement or the ink remaining in the print head nozzles may dry out 1 Turn on your printer 2 If an ink cartridge is expended the error and ink lights on the control panel stay on 3 Open the document cover then open the ink cover Caution Do not remove the in...

Page 24: ...osition The P Power light starts flashing If no cartridges are low or expended the print head does not move Note Do not hold the y Stop button for more than three seconds or the printer may start cleaning the print head 5 Squeeze the tab on the cartridge and lift it up Dispose of it carefully Do not take the used cartridge apart or try to refill it Warning If ink gets on your hands wash them thoro...

Page 25: ... Do not remove any other labels or seals or ink may leak 8 Insert the new ink cartridge into the holder and push it down until it clicks into place 9 Press the y Stop button If another cartridge is low or expended it moves to the replacement position Repeat steps 5 through 8 to replace any other cartridges that need to be replaced When you press the y Stop button and no other cartridges need to be...

Page 26: ...or and ink lights remain on after the print head moves into its home position an ink cartridge may not be installed properly Press the y Stop button again and then press the ink cartridge down securely Note If you replaced a cartridge while copying a document or photo cancel printing and make sure your original is still placed correctly on the document table Then copy your original again If you re...

Page 27: ... more detailed help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your NX125 127 Series software Open your online User s Guide and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca support Canada With Windows you can select Driver Update on the Maintenance tab in the printer s...

Page 28: ...and press the y stop button to continue see page 3 If multiple sheets have fed into the sheet feeder reload the paper and press the y stop button to resume printing Paper may have jammed in the sheet feeder Open the document cover and remove any paper jammed inside See your online User s Guide for more information An ink cartridge is expended or not installed correctly or is not compatible with th...

Page 29: ...t from the sheet feeder Flip through the stack to separate the sheets a little Then reload the paper against the right side and slide the left edge guide against the paper but not too tightly Do not load too many sheets at once You can load up to 100 sheets of letter or A4 size plain paper 80 sheets of Bright White or Presentation Paper Matte or 10 sheets of Premium Photo Paper Glossy 4 6 inch onl...

Page 30: ... sheet feeder press the paper feed roller lever inside the sheet feeder to release the jammed paper then carefully pull it out 4 Raise the paper jam cover carefully remove the jammed paper then close the paper jam cover and turn the printer back on ...

Page 31: ...e page 6 and genuine Epson ink cartridges see page 21 If you notice light or dark bands across your printouts or they are too faint you may need to clean the print head see page 20 This unclogs the nozzles so they can deliver ink properly Run a nozzle check as described on page 19 to see if the print head needs cleaning Clean the print head as described on page 20 If you notice jagged vertical lin...

Page 32: ...umber located on the label in back Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 6 PM Pacific Time Monday through Friday Canada 905 709 3839 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purcha...

Page 33: ...n and off or on an outlet controlled by a wall switch or timer Do not let the power cord become damaged or frayed If you use an extension cord with the printer make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s a...

Page 34: ... cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not shake ink cartridges after opening their packages this can cause leakage Do not put your hand inside the printe...

Page 35: ...ing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certi...

Page 36: ...ass B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 t...

Page 37: ...s authorized service center where the printer will be repaired and sent back to you You are responsible for packing the printer and for all costs to and from the Epson authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes Epson property The replacement printer or part may be new or refurbished to the Epson standard of quality and a...

Page 38: ...L OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations o...

Page 39: ... those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation In addition to software program rights owned by Seiko Epson Corporation this product also includes open source software Refer to OSS pdf on your Printer Software CD ROM for a list of open source software and software license terms applied to this printer Responsible Use of Copyrighted Materials Epson...

Page 40: ...CPD 27883R1 Printed in XXXXXX ...

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