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Epson C11CA19201 - WorkForce 30 Color Inkjet Printer, Quick Manual

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Epson C11CA19201 - WorkForce 30 Color Inkjet Printer Quick Manual Download Page 24

24

Solving Problems

Solving Problems

If you have a problem with your WorkForce 30 Series printer, check the lights on 
the control panel to diagnose the cause.

You can also check “Problems and Solutions” on page 26 for basic troubleshooting 
suggestions, or double-click the 

WorkForce 30 Series Info Center

 icon on your 

computer desktop for more detailed help.

Checking for Software Updates

Periodically, it’s a good idea to check Epson’s support website for 
free updates to your WorkForce 30 Series software. Open your 
online 

Epson Information Center

 and select 

Download the 

Latest Software

 or visit Epson’s support website at 

epson.com/

support

 (U.S.) or 

epson.ca

 (Canada).

With Windows, you can select 

Driver Update

 on the Maintenance tab in the 

printer settings window. You can also click 

Start

 or 

, select 

Programs

 or 

All 

Programs

, select 

EPSON

, select 

WorkForce 30 Series

, and click 

Driver 

Update

.

Summary of Contents for C11CA19201 - WorkForce 30 Color Inkjet Printer

Page 1: ...Epson WorkForce 30 Series Quick Guide Basic Printing Maintaining Your Printer Solving Problems ...

Page 2: ...cintosh 10 Selecting the Correct Paper Type 15 Maintaining Your Printer 16 Checking the Print Head Nozzles 16 Cleaning the Print Head 17 Checking the Ink Cartridge Status 18 Replacing Ink Cartridges 19 Solving Problems 24 Checking for Software Updates 24 Error Indicators 25 Problems and Solutions 26 Where To Get Help 28 Notices 29 ...

Page 3: ...r icon on your desktop With Windows you can also click Start or select Programs or All Programs select EPSON select WorkForce 30 Series Info Center and click WorkForce 30 Series Info Center Please follow these guidelines as you read your instructions Warning Warnings must be followed carefully to avoid bodily injury Caution Cautions must be observed to avoid damage to your equipment Note Notes con...

Page 4: ...4 Loading Paper Loading Paper 1 Open the paper support 2 Open the output tray and pull out the extensions 3 Squeeze the tab on the edge guide and slide it left ...

Page 5: ...too tightly You can load up to 100 sheets of plain paper at 20 lb 75 g m2 and up to 20 sheets of matte or photo paper see the online Epson Information Center for capacity guidelines on other paper types Note The type of paper you choose affects the way your printout looks so be sure to select the correct paper for your job If you are just printing a rough draft plain paper is fine However for the ...

Page 6: ...s 4 6 inches S041808 S041727 40 100 Borderless 5 7 inches S041464 20 Borderless 8 10 inches S041465 20 Letter 8 5 11 inches S042183 S041667 25 50 Epson Ultra Premium Photo Paper Glossy Borderless 4 6 inches S042181 S042174 60 100 Letter 8 5 11 inches S042182 S042175 25 50 Borderless 5 7 inches S041945 20 Borderless 8 10 inches S041946 20 Epson Premium Photo Paper Semi gloss Borderless 4 6 inches S...

Page 7: ...ized reseller To find the nearest one call 800 GO EPSON 800 463 7766 Epson Premium Presentation Paper Matte Double sided Letter 8 5 11 inches S041568 50 Epson Ultra Premium Presentation Paper Matte Letter 8 5 11 inches S041341 50 Epson Photo Quality Self adhesive Sheets A4 8 3 11 7 inches S041106 10 Epson Iron on Cool Peel Transfer paper Letter 8 5 11 inches S041153 10 Paper type Size Part number ...

Page 8: ...lled your printer software and connected the WorkForce 30 Series printer to your computer as described on the Start Here sheet Tip It s a good idea to check for updates to your WorkForce 30 Series software see page 24 for instructions Printing in Windows 1 Load paper see page 4 2 Open your document or photo in a Windows program 3 Open the File menu and select Print You see a window like this one C...

Page 9: ...ails Note For quick access to the most common settings click the Shortcuts tab and select one of the presets You can create your own presets by clicking the Save Settings button on the Advanced tab 6 For more printing options click the Advanced tab Note For more information about basic print settings or advanced settings click Help button or see your online Epson Information Center Select the type...

Page 10: ...ction below for your Mac OS operating system Mac OS X 10 5 1 Load paper see page 4 2 Open your document or a photo in an application 3 Open the File menu and select Print 4 Select EPSON WorkForce 30 as the Printer setting 5 Click the arrow to expand the Print window if necessary 6 Select the basic copy and page settings For borderless photos choose a Paper Size setting with a Sheet Feeder Borderle...

Page 11: ...or it in the settings for your application at the bottom of this window 7 Choose Print Settings from the pop up menu and select the following print settings Copy and page settings Application settings Choose Print Settings Select your Media Type see page 15 Select Color or Black Ink Only output Select higher quality or faster printing if available ...

Page 12: ...e page 4 2 Open your document or a photo in an application 3 Select Page Setup from the File menu Make the following settings For borderless printing choose a Sheet Feeder Borderless option in the Paper Size list for your paper size US Letter 8 10 in 4 6 in or 5 7 in 4 Click OK to close the Page Setup window Cancel printing Pause or resume printing Select the print job Select WorkForce 30 Select y...

Page 13: ...ter settings click the button 7 Choose any other printing options you may need from the pop up menu See your online Epson Information Center for details 8 Click the Advanced button to change additional settings Note For more information on advanced settings click or see your online Epson Information Center 9 Click Print Select Print Settings Select WorkForce 30 Select your Media Type see page 15 S...

Page 14: ...ress of your print job click the printer icon when it appears in the dock on the bottom of your desktop You see a screen like this 11 When you re finished close the printer window Cancel printing Select the print job Pause or resume printing ...

Page 15: ...Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Epson Ultra Premium Presentation Paper Matte Epson Photo Quality Self a...

Page 16: ...soft non abrasive microfiber type cloth Checking the Print Head Nozzles If your printouts are faint or have gaps in them some of the nozzles in the print head may be clogged or ink may be running low in one or more of the ink cartridges Follow the steps below to check the print head nozzles 1 Turn off the printer 2 Load letter size paper in the sheet feeder 3 Hold down the paper button as you pres...

Page 17: ...d down the H ink button for 3 seconds until the P power light starts flashing The printer runs a head cleaning cycle Caution Never turn off the printer while head cleaning is in progress You may damage it 3 When the P power light stops flashing run a nozzle check as described on page 16 to verify that the print head is clean 4 If there are still gaps or lines or the test patterns are faint run ano...

Page 18: ...e ink level indicators in the printer software are estimates only Caution You cannot print if one or more cartridges are expended Leave the expended cartridge s installed until you have obtained a replacement or the ink remaining in the print head nozzles may dry out A window may appear on your screen if you try to print when ink is low On a computer that is connected to the Internet you may see a...

Page 19: ...aper type frequency of use and temperature For print quality a small amount of ink remains in the cartridge after the replace cartridge indicator comes on The printer ships with full cartridges and part of the ink from the first cartridges is used for priming the printer For best printing results use up a cartridge within six months of opening the package Replacing Ink Cartridges Make sure you hav...

Page 20: ...e Do not hold down the H ink button for more than 3 seconds or the printer may start to clean the print head Caution Do not move the print head by hand this may damage the printer Always press the H ink button to move it Do not touch the flat white cable inside the WorkForce 30 Series 4 Press the H ink button again If another cartridge is low or expended it moves to the _ expended ink mark Once th...

Page 21: ...moved to the replacement position 6 Squeeze the tab at the back of the cartridge and lift it straight out Dispose of it carefully Do not take the used cartridge apart or try to refill it Warning If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water Keep cartridges out of the reach of children ...

Page 22: ...cartridge This can damage the ink cartridge 8 Remove the yellow tape from the bottom of the ink cartridge Caution If you do not remove the yellow tape before installing the ink cartridge print quality may decline or you may not be able to print Do not remove any other seals from the cartridges 9 Place the new ink cartridge into the cartridge holder and push it down until it clicks into place ...

Page 23: ...s takes about 1 1 2 minutes When it s finished the P power light stops flashing and remains on and the H ink light goes out Caution Never turn off the printer while the P power light is flashing or you ll waste ink If you removed a low or expended ink cartridge you cannot reinstall and use the cartridge Note If the H ink light stays on not flashing the ink cartridge may not be installed correctly ...

Page 24: ... detailed help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your WorkForce 30 Series software Open your online Epson Information Center and select Download the Latest Software or visit Epson s support website at epson com support U S or epson ca Canada With Windows you can select Driver Update on the Maintenance tab in the printer...

Page 25: ...e 26 An ink cartridge is running low on ink See page 18 An ink cartridge is expended incorrectly installed or not compatible See page 18 A part needs to be replaced Contact Epson see page 28 There is a problem with the printer Turn the printer off and then back on If the error does not clear contact Epson see page 28 P H Flashing Flashing fast Flashing fast Flashing Off On P H Flashing Off Flashin...

Page 26: ...er and 100 sheets of 20 lb plain paper See the online Epson Information Center for more information If paper is jammed follow these steps to clear the jam 1 Press the paper button to eject the jammed paper If the jammed paper is not ejected go to the next step 2 If the paper is stuck near the sheet feeder or output tray gently pull it out If the paper is stuck inside press the P power button to tu...

Page 27: ...ss your printouts or they are too faint you may need to clean the print head This unclogs the nozzles so they can deliver ink properly Run a nozzle check as described on page 16 to see if the print head needs cleaning Clean the print head as described on page 17 If you notice jagged vertical lines you may need to align the print head See your online Epson Information Center for instructions The in...

Page 28: ...l number located on the label in back Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 7202 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Saturday Canada 905 709 2567 6 AM to 6 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long dist...

Page 29: ...lugged into the wall outlet does not exceed the wall outlet s ampere rating Avoid locations that are subject to rapid changes in heat or humidity shocks or vibrations or dust Leave enough room around the printer for sufficient ventilation Do not block or cover openings in the printer case or insert objects through the slots Do not place the printer near a radiator or heating vent or in direct sunl...

Page 30: ...g the printer make sure that the print head is in the home far right position and the ink cartridges are in place Ink Cartridge Safety Instructions Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your e...

Page 31: ...ause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the rece...

Page 32: ...product identified herein complies with 47CFR Part 2 and 15 of the FCC rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis...

Page 33: ...ts authorized service center where the printer will be repaired and sent back to you You are responsible for packing the printer and for all costs to and from the Epson authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes Epson property The replacement printer or part may be new or refurbished to the Epson standard of quality and ...

Page 34: ...L OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations o...

Page 35: ...designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Epson Corporation A Note Concerning Responsible Use of Copyrighted Materials Epson enco...

Page 36: ...CPD 25609 Printed in XXXXXX ...

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