Epson C11C456021 - Stylus Photo 960 Color Inkjet Printer Basic Manual Download Page 81 | Manualshive

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Solving Problems

75

Diagnosing Printer Problems

First, check the printer’s lights (see below) or run a printer check (see page 76).

Lights

Explanation

Green

P

power light flashes The printer is receiving a print job, replacing an ink cartridge,

charging ink, or cleaning the print head.

Green

P

power light flashes

and red

m

paper light is on

Your paper ran out. Load more paper and press the

m

paper

button.

Green

P

power light is on

and red

m

paper light

flashes

Paper is jammed in the printer.

Press the

m

paper button to eject the jammed paper. If the

light is still flashing, open the cover and remove all paper,
including any jammed or torn pieces. Then reload paper and
press the

m

paper button to continue printing.

You can also set the adjust lever to the

!

position, pull the

jammed paper out, then return the lever to the

m

position.

If you’re using roll paper, press the

m

paper button. If the

paper is jammed, remove it, then reload it to continue printing.

Red

H

ink

light flashes

One of the cartridges is low on ink. Check the message that
appears on your screen to determine which cartridge is low.
Or follow the instructions on page 60 to check your ink supply.
Make sure you have a replacement cartridge.

Red

H

ink

light is on

One of the cartridges is out of ink. Make sure you have a new
cartridge, then follow the steps on page 61 to install it.

If you have just installed a new cartridge, it may be
incompatible with the printer or incorrectly installed. Reinstall
it or replace it with the correct cartridge; see page 60.

Red

m

paper light and red

H

ink light are on

Paper may be blocking movement of the print head. Turn off
the printer, then open the cover and remove any jammed
paper or other foreign objects. Turn the printer back on again.
If the lights are still on, contact your dealer or EPSON; see
page 84.

Green

P

power light, red

m

paper

light, and red

H

ink

light all flash

The printer may have an internal error. Turn off the printer,
wait a few seconds, and turn it on again. If the lights are still
flashing, contact your dealer or EPSON; see page 84.

Green

P

power light and

red

m

paper

light flash

The cutter is jammed or is unable to cut. Remove EPSON
paper and try reloading it; non-EPSON paper may be too thick.

Red

m

paper light flashes

and red

H

ink light is on

The cutter can’t operate. Turn the printer off and remove the
cutter, then contact your dealer or EPSON; see page 84.

sp960basics.book Page 75 Friday, January 17, 2003 2:39 PM

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Summary of Contents for C11C456021 - Stylus Photo 960 Color Inkjet Printer

Page 1: ... sp960basics book Page i Friday January 17 2003 2 39 PM ...

Page 2: ...KO EPSON CORPORATION A Note Concerning Responsible Use of Copyrighted Materials Ink jet printers digital cameras and scanners like photocopiers and conventional cameras can be misused by improper copying and reprinting of copyrighted material While some countries laws permit limited copying of copyrighted material in certain circumstances those circumstances may not be as broad as some people assu...

Page 3: ...ing Envelopes 9 Basic Printing 10 Selecting the Settings You Use Most Often 12 Customizing Your Print Settings 13 Selecting the Correct Paper Type 15 Printing Borderless Photos on Cut Sheets 16 PRINTING ON MACINTOSH 19 Loading Paper in the Sheet Feeder 20 Loading Envelopes 21 Basic Printing on Mac OS 8 6 to 9 x 22 Basic Printing on Mac OS X 25 Customizing Your Print Settings 28 Selecting the Corre...

Page 4: ...7 Printing Your Design 50 Adjusting the Print Position 51 Adjusting the Print Density 53 Printing on Card Stock or Matte Board 54 MAINTAINING YOUR PRINTER 57 Cleaning the Print Head 57 Running the Head Cleaning Utility 58 Examining the Nozzle Check Pattern 59 Replacing an Ink Cartridge 59 Checking the Ink Supply 60 Purchasing Ink Cartridges 60 Ink Cartridge Precautions 61 Removing and Installing I...

Page 5: ...Solutions 77 Setup and Software Installation Problems 77 Printer Problems 78 Quality Problems 79 Paper Problems 81 CD DVD Printing Problems 82 Miscellaneous Problems 82 Uninstalling and Reinstalling Printer Software 83 Windows 83 Macintosh OS 8 6 to 9 x 83 Macintosh OS X 84 Where To Get Help 84 Technical Support for Other Photo Software 85 REQUIREMENTS AND NOTICES 87 Windows System Requirements 87...

Page 6: ...vi Declaration of Conformity 91 Energy Star Compliance 91 Epson America Inc Limited Warranty 92 INDEX 95 sp960basics book Page vi Friday January 17 2003 2 39 PM ...

Page 7: ... produce lightfast and water resistant prints on a variety of special papers and separate cartridges eliminate waste Roll paper feeder and automatic cutter enable continuous printing and cutting of multiple photos CD printing feature lets you print customized labels with your own photos text and artwork directly on any printable CD Straight through paper path for printing on card stock and matte b...

Page 8: ...with your camera s manufacturer to find out if PRINT Image Matching technology is included With PRINT Image Matching the digital camera manufacturer can set specific printing options for each camera model These options include contrast sharpness and brightness gamma level color space and color saturation shadow point highlight point and color balance The camera saves this information in each JPEG ...

Page 9: ...ur documents look You can t print without it Tip It s a good idea to check EPSON s support web site periodically for free updates to your printer driver Visit http support epson com Download instructions are posted for your convenience Your photo software includes these great tools EPSON Print CD gives you easy to use templates for printing customized designs with photos artwork and text directly ...

Page 10: ...MonacoEZcolor lets you build ICC device profiles for accurate color between scanned displayed and printed images ASF Image Correction Plug Ins include Digital ROC which automatically restores color and removes light casts and Digital SHO which automatically reveals details hidden in the dark areas of digital images Bellamax Photo Enhancement Service fixes red eye exposure color and sharpness in yo...

Page 11: ...mated tutorials that quickly show you how EPIC also includes an on screen Reference Guide with additional printer details Follow the instructions on the Start Here sheet to install the EPSON Printer Information Center if you haven t already Note You need a browser such as Microsoft Internet Explorer 4 0 or later or Netscape Navigator 3 0 or later to view the manual If you are using a different bro...

Page 12: ...n the topic you want to view Click right arrows to view subtopics then click on a topic Click down arrows to close a subtopic list Note If you see an icon for a graphic when viewing your Reference Guide in Netscape Navigator click the Reload button to load the graphic Click a topic to expand the table of contents Closed list click to expand Click to go to topic sp960basics book Page 6 Friday Janua...

Page 13: ...s why printer settings are important They tell your printer what kind of paper you re using and what type of print you want Make sure you check your printer settings every time you print For information about printing on roll paper or card stock see page 33 Follow the steps in these sections to print using all types of sheet fed paper Loading Paper in the Sheet Feeder on page 8 Loading Envelopes o...

Page 14: ...ese loading guidelines Always load the short edge first even for printing landscape oriented documents and photos Load the printable side face up It s usually whiter or brighter than the other side Load letterhead or preprinted paper into the printer top edge first Don t load paper above the arrow marks inside the edge guides Check the paper package for additional handling instructions Make sure t...

Page 15: ... sheet feeder 2 Depending on the size of the envelopes raise either the upper or lower paper stopper and rest it against the stack 3 Slide the left edge guide against the envelopes 4 Set the adjust lever to the position 5 Choose these print settings Plain Paper as the Type setting The envelope size as the paper Size setting Landscape as the Orientation setting See page 11 for instructions Load wit...

Page 16: ...menu click Print You see a Print window like this one 2 Make sure EPSON Stylus Photo 960 is selected 3 Click the Properties or Preferences button If you see a Setup Printer or Options button click it Then click Properties on the next screen Click here to open your printer software Check for your printer name here sp960basics book Page 10 Friday January 17 2003 2 39 PM ...

Page 17: ...ext Image For documents with text and images with higher quality Photo For photos and graphics with good quality and speed Best Photo For photos or graphics with high print quality 6 Select other settings as shown above See page 15 for more information about paper types 7 Click OK 8 At the Print window click OK or Print to start printing Select the type of paper you re using Select your paper size...

Page 18: ...ou can change the Windows default printer settings for all your programs 1 Right click the printer icon in the Taskbar lower right corner on your screen 2 Select Printer Settings You see the window shown on page 11 3 Select the default settings you want for all your applications then click OK You can still change the settings in your program if necessary Click to cancel printing Click to pause or ...

Page 19: ... Once you have finished selecting advanced settings you can Click OK to save your settings return to the Print window and print Click the Basic button to return to Basic settings Click the Page Layout tab and continue with step 5 to select layout settings Tip You can save custom settings as a group so you can reuse them whenever you print a similar project For more information on advanced settings...

Page 20: ...rint Select image position options here Select image resizing options here these affect only your printed image Add a watermark to printed page here Select multi page document options here and here To print a large image on several sheets to make a poster select settings here sp960basics book Page 14 Friday January 17 2003 2 39 PM ...

Page 21: ...ON Matte Paper Heavyweight EPSON Double Sided Matte Paper Matte Paper Heavyweight EPSON Photo Paper EPSON Panoramic Photo Paper Photo Paper EPSON Glossy Photo Paper EPSON Photo Quality Glossy Paper EPSON Glossy Photo Greeting Cards Glossy Photo Paper EPSON Premium Glossy Photo Paper including roll paper Premium Glossy Photo Paper EPSON Photo Stickers Photo Quality Glossy Film EPSON Ink Jet Transpa...

Page 22: ...sults always use EPSON papers As with traditional photos proper care will minimize color changes and lengthen display life For display EPSON recommends that prints be framed under glass or a protective plastic sleeve to protect them from atmospheric contaminants like humidity cigarette smoke and high levels of ozone As with all photographs keep your prints away from direct sunlight For proper stor...

Page 23: ... printing landscape oriented photos Load the printable side face up It s usually whiter or brighter than the other side Load premium papers one sheet at a time Check the paper package for additional handling instructions Follow these steps to print borderless photos 1 Start your photo program and open your photo 2 Open the File menu and click Print Then click Properties or Preferences Place the pa...

Page 24: ... of the following paper types Photo Paper Glossy Photo Paper Premium Glossy Photo Paper 6 Click the Borderless checkbox Read the message and click OK 7 Select your paper Size setting 8 Select Portrait or Landscape as the orientation setting 9 Click OK then click OK or Print sp960basics book Page 18 Friday January 17 2003 2 39 PM ...

Page 25: ...are important They tell your printer what kind of paper you re using and what type of print you want Make sure you check your printer settings every time you print For information about printing on roll paper see page 34 Follow the steps in these sections to print using all types of sheet fed paper Loading Paper in the Sheet Feeder on page 20 Loading Envelopes on page 21 Basic Printing on Mac OS 8...

Page 26: ...hese loading guidelines Always load the short edge first even for printing landscape oriented documents and photos Load the printable side face up It s usually whiter or brighter than the other side Load letterhead or preprinted paper into the printer top edge first Don t load paper above the arrow marks inside the edge guides Check the paper package for additional handling instructions Make sure ...

Page 27: ...n the size of the envelopes raise either the upper or lower paper stopper and rest it against the stack 3 Slide the left edge guide against the envelopes 4 Set the adjust lever to the position 5 Choose these print settings Plain Paper as the Media Type Black as the Ink setting The envelope size as the Paper Size Landscape as the Orientation See page 22 Macintosh OS 8 6 to 9 x or page 25 Macintosh ...

Page 28: ...r settings Then click OK For roll paper printing steps see page 39 For double sided printing instructions see your on screen Reference Guide 3 From the File menu select Print You see a window like this one Make sure you see SP 960 Select your paper size Select your document or image orientation Select your paper source Select higher quality or faster printing Select the type of paper you re using ...

Page 29: ...st projects Set the slider to Quality to select high quality printing or Speed for faster printing The slider is not available for all paper types 5 You can also Click to reduce or enlarge your printed image print multiple layouts or add a watermark Click to control background printing Click then click Preview to preview your printout Click to check your ink levels Tip For more information about p...

Page 30: ...the screen You see the EPSON Monitor3 window Note If you re not using background printing and you need to cancel printing hold down the J key and press the period key Select your print job then click here to cancel printing Click to check ink levels Click here to show or hide the print settings sp960basics book Page 24 Friday January 17 2003 2 39 PM ...

Page 31: ...egin make sure you add your printer to the Print Center as described on the Start Here sheet 1 From the File menu select Page Setup You see a screen like this 2 Select SP 960 from the Format for menu 3 Select the Paper Size Orientation and any other settings you want to use and click OK 4 Select Print from the File menu You see a screen like this Select your printer from the pop up menu Click here...

Page 32: ...xt document click Black Choose Automatic mode to get good printing results for most projects Set the slider to Quality to select high quality printing or Speed for faster printing The slider is not available for all paper types Note For details on the other available print settings click Help Select the type of paper you re using Select Color or Black Ink Select Automatic mode Select higher qualit...

Page 33: ...t of all your selections 8 When you re ready to print click Print 9 To monitor the progress of your print job click the Print Center icon when it appears in the dock on the bottom of your desktop Double click your printer to display a screen like this You can monitor the progress of your print job or do one of the following Click the print job then click Delete to delete the job Click the print jo...

Page 34: ...ick Print to print your document To select more custom settings go to step 3 3 To access advanced settings click Custom and then click Advanced Settings OS X or Advanced OS 8 6 to 9 x Macintosh OS 8 6 to 9 x Macintosh OS X Click Custom then choose Advanced Photo 2880 for the best quality Economy to save ink on plain paper or ColorSync to match printed colors with compatible device colors Click Cus...

Page 35: ...hen click Print OS X Click Print Select color management settings here Click here to select a different print quality for your media type Select various print options here Macintosh OS 8 6 through 9 x Select various print options here To select color management settings select Color Management from the Print Settings pull down menu Macintosh OS X Click here to select a different print quality for ...

Page 36: ...SON Matte Paper Heavyweight EPSON Double Sided Matte Paper Matte Paper Heavyweight EPSON Photo Paper EPSON Panoramic Photo Paper Photo Paper EPSON Glossy Photo Paper EPSON Photo Quality Glossy Paper EPSON Glossy Photo Greeting Cards Glossy Photo Paper EPSON Premium Glossy Photo Paper including roll paper Premium Glossy Photo Paper EPSON Photo Stickers Photo Quality Glossy Film EPSON Ink Jet Transp...

Page 37: ...esults always use EPSON papers As with traditional photos proper care will minimize color changes and lengthen display life For display EPSON recommends that prints be framed under glass or a protective plastic sleeve to protect them from atmospheric contaminants like humidity cigarette smoke and high levels of ozone As with all photographs keep your prints away from direct sunlight For proper sto...

Page 38: ...ter or brighter than the other side Load premium papers one sheet at a time 1 Start your photo program and open your photo file 2 Open the File menu and click Page Setup You see the following 3 Select your Paper Size 4 Choose Auto Sheet Feeder as the Paper Source 5 Click the Borderless checkbox Read the message and click OK 6 When you have finished making page setup settings click OK 7 Click File ...

Page 39: ...the instructions in these sections Printing on Roll Paper below Printing on CDs and DVDs on page 43 Printing on Card Stock or Matte Board on page 54 Printing on Roll Paper You can load the following types and sizes of roll paper Note You can t print on roll paper with Macintosh OS X applications Follow the steps in the next sections to load roll paper install the cutter and basket adjust the cutti...

Page 40: ...he paper curls at the end fold a sheet of paper over the end and roll it backward to uncurl it Avoid touching the printable surface of the roll paper 4 Remove any paper that s in the sheet feeder at the top of the printer Then remove the paper support lower the output tray and turn on the printer 5 Make sure the adjust lever is set to the m position Note You can load and print on roll paper with t...

Page 41: ...rt it into the roll paper feeder Then slide the edge guide snugly against the paper 8 Push the paper into the roll paper feeder as far as it will go about 10 inches Hold the paper in place for a few seconds until the printer feeds it automatically 9 To verify that the paper is loaded straight open the printer cover and look into the printer Don t load roll paper in the cut sheet feeder Roll paper ...

Page 42: ...he paper Continue with the instructions below to install the roll paper cutter and basket If you don t want to install the cutter follow the instructions on page 39 to print on roll paper Installing the Roll Paper Cutter and Basket 1 Make sure the printer is turned off then lower the output tray 2 Rest the cutter on the output tray Then press down on the cutter and push it into the printer 3 To us...

Page 43: ... the hooks rest in the grooves 6 Push down the cloth in the middle to form a basket to hold your cut photos 7 Turn the printer back on 8 Now adjust the cutting position as described on page 38 Caution Don t install the basket if you re printing panoramic photos this may cause a paper jam The basket holds 40 photos up to 7 inches long For longer photos remove each one after it s printed sp960basics...

Page 44: ... Print Click the Utility button 2 Click the Printer and Option Information or Printer Information icon You see a window like this 3 Click the Auto Cutter Adjustment button You see an adjustment screen 4 Click Print The printer prints and cuts a pattern like this 5 Place the two cut pieces together and line up the patterns Identify the one with the most precise cut between the yellow and black boxe...

Page 45: ...nces 2 Choose Photo or Best Photo as the Quality Type 3 Choose Roll or Roll Paper as the Paper Source The Roll Paper Options window pops up as shown 4 If you installed the cutter select one of the following Auto Cutter settings For the cleanest edge select Normal Cut To save paper select Paper Saving Cut You may see a sliver of the previous or next image on your photos To operate the cutter manual...

Page 46: ...ge Setup 2 Select the photo size as the Paper Size 3 Choose Roll Paper as the Paper Source 4 Click Borderless if you want to print borderless photos 5 If you installed the cutter select one of the following Auto Cutter settings For the cleanest edge select Normal Cut To save paper select Paper Saving Cut You may see a sliver of the previous or next image on your photos To operate the cutter manual...

Page 47: ...nted and cut you can either send another print job or remove the roll paper from the printer 1 When the printer stops press and release the z roll paper button to cut and eject the last photo If you re not using the cutter cut the paper on the printed line then press and release the z roll paper button to feed the paper back into printing position 2 When you re finished printing on roll paper you ...

Page 48: ... original package 6 To remove the basket first lift the shaft off of the arms Then pull out the arms and remove the basket 7 To remove the paper cutter first turn off the printer Then press the buttons with your thumbs and pull the cutter away from the printer Store your printouts in resealable plastic bags photo albums or glass covered picture frames Keep both printed and unused roll paper away f...

Page 49: ... Before you print CDs or DVDs it s a good idea to clean the roller inside the printer You can do this by feeding and ejecting several sheets of plain paper 1 Make sure the printer is turned on and letter size paper is loaded 2 Press the m paper button to feed the paper into the printer 3 Press the m paper button again to eject the paper 4 Repeat steps 2 and 3 several times Designing CDs and DVDs Y...

Page 50: ...e the Midnight Music CD on the workspace 3 To change the background image click the Background icon Windows or choose Background from the Insert menu Macintosh You see a window like the following 4 Click Select Image Windows or Select Background Macintosh Windows Macintosh Windows Macintosh Click here to select a new background image sp960basics book Page 44 Friday January 17 2003 2 39 PM ...

Page 51: ...locate the folder where your images are stored and click OK You see thumbnail images of all the files in the folder Select your image and click OK Macintosh Locate the folder where your images are stored then select the one you want and click Open 6 If you want to modify the template or enhance your image click Image Adjustment Windows or use any of the available editing features Macintosh Windows...

Page 52: ...ettings palettes 8 To curve a single line of text click the text then drag the red handle up or down 9 When you re finished choose Save as from the File menu to save your file Note To check your design it s a good idea to print it on a sheet of plain paper before printing on a CD or DVD Make sure you have plain paper loaded in the printer then follow the instructions beginning on page 50 to print ...

Page 53: ...and check the quality to make sure it is satisfactory If you want to check the print position or color see the instructions for adjusting print position page 51 and density page 53 Before you insert a CD or DVD make sure the printer is turned on Otherwise the disc may not be positioned correctly Then follow these steps 1 Push in the output tray extensions but leave the tray open 2 Open the printer...

Page 54: ...e 4 Place the CD or DVD on the CD tray with the white or printable side face up To print on a mini CD place the mini CD ring on the tray first then place the CD inside the ring 5 Slide out the edge guide to make room for the tray 6 Insert the tray against the right side of the feeder sp960basics book Page 48 Friday January 17 2003 2 39 PM ...

Page 55: ... 49 7 Push the tray all the way in aligning the curved notch with the notch in the front sheet feeder 8 Slide the edge guide against the edge of the tray 9 Set the adjust lever to the position sp960basics book Page 49 Friday January 17 2003 2 39 PM ...

Page 56: ...rint CD Printing Your Design After you have created your design and loaded a CD or DVD you re ready to print 1 Open the File menu and select Printer Settings Windows or Page Setup Macintosh 2 Make sure your EPSON Stylus Photo 960 is selected and the Paper Source is set to Manual or Manual Feed 3 Click OK Macintosh Windows Select the Manual paper source sp960basics book Page 50 Friday January 17 20...

Page 57: ... lever during printing this could damage your printer Adjusting the Print Position If your printed images and text are not centered or positioned the way you want you may need to adjust the printing position Use the blank cardboard check disk included with your printer or an extra CD You can also use these steps to check the position before you print on a CD or DVD 1 Place the position check disk ...

Page 58: ...k or CD 6 Remove the check disk or CD and measure the distance from the edge of the hole to the small cross marks distances labeled A and B as shown You ll need a millimeter ruler for these measurements 7 Open the File menu and select Adjust Print Position Macintosh Windows Select this setting Macintosh Windows Enter measurements here sp960basics book Page 52 Friday January 17 2003 2 39 PM ...

Page 59: ...hese instructions to print a color saturation check pattern and then make adjustments as necessary 1 Start EPSON Print CD 2 Follow the instructions on page 50 to make sure your EPSON Stylus Photo 960 is selected and the Paper Source is set to Manual or Manual Feed 3 Insert a test CD or DVD for printing as described on page 47 4 Select Print from the File menu or click the Print button You see the ...

Page 60: ...an also use the Brightness and Contrast settings in Print CD to adjust color saturation See page 45 for instructions Printing on Card Stock or Matte Board You can use the front sheet feeder to print on white card stock or matte board up to 1 3 mm 051 inch or 51 mil thick in the following sizes letter legal or A4 You can also use the front sheet feeder to print on premium papers if necessary Before...

Page 61: ...t the adjust lever to the position The m paper light begins flashing rapidly 3 Place the front sheet feeder on the output tray and push it in until it snaps into place 4 Slide out the edge guide to make room for the card stock sp960basics book Page 55 Friday January 17 2003 2 39 PM ...

Page 62: ...e m position 8 Close the printer cover and press the m paper button to feed the card stock into the printer 9 Before you print make sure you select Manual or Manual Feed Slot as the paper Source in your printer software see page 11 for Windows or page 22 for Macintosh When you re finished printing on card stock make sure you return the adjust lever to the m position Then remove the front sheet fee...

Page 63: ...outs are unexpectedly light or dots or lines are missing you may need to clean the print head This unclogs the nozzles so they can deliver ink properly Print head cleaning uses ink so clean it only if quality declines This section explains how to clean the print head using the Head Cleaning utility You can also clean the print head by holding down the H ink button on the printer for three seconds ...

Page 64: ...conds The printer makes noise and the green P power light flashes 4 When the green P power light stops flashing make sure paper is loaded in the printer then do the following Windows Click Print nozzle check pattern Then click Print Macintosh Click Confirmation then click Next The nozzle check pattern prints see the next section for details 5 If the nozzle check pattern has no gaps or white lines ...

Page 65: ...H ink light flashes one or more ink cartridges are low on ink When the red H ink light stays on you need to replace the cartridge s When you print you ll also see a message on your screen telling you which cartridge is low or empty When a cartridge is more than six months old you may need to replace it if printouts don t look their best If the quality doesn t improve after cleaning and aligning th...

Page 66: ...e this Click a cartridge image to display information about the cartridge Purchasing Ink Cartridges Use these EPSON ink cartridges within six months of installing them and before the expiration date on the package Caution To ensure good results use genuine EPSON ink cartridges and do not refill them Other products may cause damage to your printer not covered by EPSON s warranty Ink cartridge Part ...

Page 67: ...ge installed in the printer until you have obtained a replacement Otherwise the ink remaining in the print head nozzles may dry out Removing and Installing Ink Cartridges Be sure you have a new ink cartridge before you begin Once you start replacing a cartridge you must complete all the steps in one session 1 Make sure the printer is turned on the green P power light should be on but not flashing ...

Page 68: ...ges repeat steps 5 through 8 Then close the cartridge cover 10 Close the printer cover and press the H ink button The printer begins charging the ink delivery system The lights flash and the printer makes noise Charging takes about a minute When it s finished the green P power light stops flashing and stays on and the red H ink light turns off Caution Never turn off the printer while the green P p...

Page 69: ...en the Applications folder and select EPSON Printer Utility Select SP 960 in the printer list click OK and select Print Head Alignment 4 Follow the instructions on the screen to print a test page You see this window 5 On the test page select the pattern with the two vertical lines most precisely printed on top of each other You may need to use a magnifying glass or loupe Select one pattern each fo...

Page 70: ... pattern row 1 on the right 8 Click Print again to print the second test pattern 9 Repeat steps 7 and 8 to print the third test pattern You see this screen 10 On the test page select the least grainy box in each column Select a box for columns 1 2 and 3 Then enter the number of the best looking box in the corresponding boxes on the screen sp960basics book Page 64 Friday January 17 2003 2 39 PM ...

Page 71: ...brush to clean the sheet feeder 3 If the outer case or the inside of the sheet feeder is dirty clean it with a soft cloth dampened with mild detergent Keep the printer cover closed to prevent water from getting inside 4 If the inside of the printer accidentally gets soiled with ink wipe it off with a damp cloth Warning Don t touch the gears or any other parts inside the printer Caution Never use a...

Page 72: ...utlet Then disconnect the printer cable and power cord from the printer 7 Remove any paper from the printer then remove the paper support roll paper holder basket and automatic roll paper cutter if they re installed 8 Open the printer cover Tape the ink cartridge holder to the printer case Then close the printer cover 9 Close the output tray 10 Repack the printer and its attachments in the origina...

Page 73: ...00 on page 69 Installing Printer Software on Windows Me Before you start make sure your printer is set up connected to your computer and turned on as described on the Start Here sheet Installation takes place in several phases Follow the instructions in the two sections below first to install your printer driver and then to install additional software Installing the Printer Driver for Windows Me 1...

Page 74: ...he program click Install and follow the instructions on the screen Then click Back to return to the menu 3 If you see a message about installing QuickTime click Yes and follow the on screen instructions You don t need a registration number 4 When you re finished installing software close any open windows and click Back to return to the Options Menu 5 Click View Software Offers Click the button for...

Page 75: ... sure your printer is set up connected to your computer and turned on as described on the Start Here sheet Installation takes place in several phases Follow the instructions in the two sections below first to install your printer driver and then to install additional software Installing the Printer Driver for Windows 2000 1 Turn on your computer 2 Wait for Windows to detect your printer connection...

Page 76: ...6 Make sure CD ROM drives is checked then click Next 7 At the next screen click Next Installation proceeds automatically 8 When installation is complete click Finish 9 When you see the license agreement click Agree then continue with the instructions in the next section to finish the installation sp960basics book Page 70 Friday January 17 2003 2 39 PM ...

Page 77: ...d a registration number 4 When you re finished installing software close any open windows and click Back to return to the Options Menu 5 Click View Software Offers Click the button for each offer to learn more about it then follow the instructions on the screen When you re finished click Back If you see a message asking you to restart your computer select No and click Finish It s better to restart...

Page 78: ...gistration screen register your printer with EPSON as instructed Remove the CD ROM and keep it in case you need to reinstall any software later 10 Restart your computer if prompted You re ready to print sp960basics book Page 72 Friday January 17 2003 2 39 PM ...

Page 79: ...ty Problems on page 79 Paper Problems on page 81 CD DVD Printing Problems on page 82 Miscellaneous Problems on page 82 Uninstalling and Reinstalling Printer Software on page 83 Where To Get Help on page 84 Tip It s a good idea to check EPSON s support web site periodically for free updates to your printer driver Visit http support epson com Download instructions are posted for your convenience sp9...

Page 80: ...per button Auto cutter connector Parallel port Roll paper feeder Roll paper holders Roll paper edge guide Front sheet feeder slot Photo basket mounting hole Adjust lever USB port Ink button Paper button Power button Automatic roll paper cutter and basket not pictured sp960basics book Page 74 Friday January 17 2003 2 39 PM ...

Page 81: ...ons on page 60 to check your ink supply Make sure you have a replacement cartridge Red H ink light is on One of the cartridges is out of ink Make sure you have a new cartridge then follow the steps on page 61 to install it If you have just installed a new cartridge it may be incompatible with the printer or incorrectly installed Reinstall it or replace it with the correct cartridge see page 60 Red...

Page 82: ...rsion number an ink counter code and a nozzle check pattern If the pattern has gaps you need to clean the print head see page 57 If the test page prints the problem probably lies in your software settings interface cable or computer or your software may not be installed correctly If the test page doesn t print you may have a problem with your printer Try the suggestions in Problems and Solutions b...

Page 83: ...and make sure your system meets the requirements see page 87 Close other programs including screen savers and virus protectors and install again If the SP 960 icon doesn t appear in the Macintosh Chooser you may have an extension conflict Turn off any unnecessary extensions and restart If you see an error message with Windows 2000 you may not have software installation privileges Contact your Syst...

Page 84: ...ise when you turn it on or after it has been sitting for awhile Your printer is performing routine maintenance Printing is too slow Make sure your system meets the requirements listed on page 87 If you re printing a high resolution image you need more than the minimum requirements You may also need to Clear space on your hard drive or run a defragmentation utility Close open programs that you re n...

Page 85: ...63 Your print is blurry or smeared Make sure your paper isn t damp curled or loaded face down Use a support sheet with special paper or try loading your paper one sheet at a time Make sure your paper meets the specifications listed in the on screen Reference Guide in your EPSON Printer Information Center Use EPSON papers for proper saturation and ink absorption Check the adjust lever Set it to m f...

Page 86: ...ee wrong or missing colors Make sure Black Ink Only is off Windows or Color is selected Macintosh even for black and white photographs Clean the print head nozzles see page 57 for instructions The ink cartridges may be old or low on ink see page 59 Try turning off PhotoEnhance Also check if you re using a special effect that alters image colors like Sepia Try changing the Gamma setting See page 13...

Page 87: ... the jammed paper and then return the lever to the m position Heavy stock doesn t feed correctly or jams in the printer Follow the steps on page 54 to use the front sheet feeder Roll paper doesn t feed correctly or jams in the printer Cut the end of the paper straight across If it s cut diagonally the paper won t feed smoothly If the roll paper end is curled place the end inside a folded sheet of ...

Page 88: ... the interface cable is securely connected at both ends and meets the system requirements on page 87 Make sure your printer is selected in the Print window or is the active printer in the Macintosh Chooser or Print Center If you re using a switch box or USB hub with your printer connect the printer directly to your computer instead The margins are incorrect Make sure the paper settings are correct...

Page 89: ...n instructions 4 Restart your computer then see the Start Here sheet or page 67 to reinstall software Note If you uninstall the EPSON Printer Software or P I M II Plug In the ICC color profiles will also be uninstalled You will have to reinstall the profiles from the CD ROM Macintosh OS 8 6 to 9 x 1 Insert your printer software CD ROM 2 Double click EPSON on your desktop then double click EPSON in...

Page 90: ...To speak to a technical support representative dial U S 562 276 7282 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Saturday Canada 905 709 2567 6 AM to 6 PM Pacific Time Monday through Friday Toll or long distance charges may apply Service Access World Wide Web From the Internet you can reach EPSON Support at http support epson com At this site you can download drivers and other...

Page 91: ...es from the EPSON Store at 800 873 7766 or visit www epsonstore com U S sales only In Canada please call 800 463 7766 for dealer referral Technical Support for Other Photo Software For help with the photo software on your CD ROM contact these companies Software Web site or e mail Telephone Monaco Systems http monacosys support html support monacosys com 978 749 9944 extension 2204 or 2213 8 30 AM ...

Page 92: ...86 Solving Problems sp960basics book Page 86 Friday January 17 2003 2 39 PM ...

Page 93: ... 6 5 feet 2 meters long Parallel connection a high speed bidirectional IEEE 1284 compliant parallel cable 6 to 10 feet long with a D SUB 25 pin male connector computer end and a 36 pin Centronics compatible connector printer end Macintosh System Requirements To use your printer and its software we recommend that your system has An Apple iMac series Power Macintosh G3 or G4 PowerBook or iBook Mac O...

Page 94: ...dust Leave enough room around the printer for sufficient ventilation leaving at least 3 9 inches between the back of the printer and the wall Do not place the printer near a radiator or heating vent or in direct sunlight Place the printer on a flat stable surface that extends beyond the printer base in all directions The printer will not operate properly if it is tilted or at an angle When transpo...

Page 95: ... ink cartridge after removing it from its package this can cause leakage Do not remove or tear the label on an ink cartridge this can cause leakage Do not dismantle the ink cartridges or try to refill them This could damage the print head Do not touch the green IC chip on the side of the cartridge This may affect normal operation and printing If you remove an ink cartridge for later use protect th...

Page 96: ...t or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this dev...

Page 97: ... variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Trade Name EPSON Type of Product Ink Jet Printer Model B131A ENERGY STAR Co...

Page 98: ... EPSON or its authorized service center where the printer will be fixed and sent back to you You are responsible for packing the printer and for all costs to and from the EPSON authorized service center When warranty service involves the exchange of the printer or a part the item replaced becomes EPSON property The replacement printer or part may be new or refurbished to the EPSON standard of qual...

Page 99: ...OR ITS AFFILIATES SHALL BE LIABLE FOR ANY LOSS INCONVENIENCE OR DAMAGE INCLUDING DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY In Canada warranties include both warranties and conditions Some jurisdictions do not allow limitations on how long an implied warranty las...

Page 100: ...94 Requirements and Notices sp960basics book Page 94 Friday January 17 2003 2 39 PM ...

Page 101: ...ling printing Macintosh OS 9 x 24 Macintosh OS X 27 Windows 12 Card stock printing on 54 to 56 CDs adjusting print density 53 to 54 adjusting print position 51 to 53 designing 43 to 46 inserting in printer 47 to 50 ordering 43 printing on 43 to 54 printing problems 82 Characters incorrect 82 Checking printer 76 Chooser Macintosh 77 82 Cleaning print head 57 to 59 printer 65 roller 43 Color managem...

Page 102: ...aning utility 57 to 59 Heavy stock printing on 54 to 56 Help EPSON 84 to 85 see also Printer Information Center and Troubleshooting High Speed setting 78 to 79 I ICM Image Color Matching setting 80 Incorrect characters 82 colors 80 margins 82 Ink cartridge level of ink in 12 23 60 ordering 60 to 61 problems solving 75 77 replacing 59 to 62 safety instructions 61 89 Ink Jet Transparencies 15 30 Ink...

Page 103: ...54 to 56 loading in front sheet feeder 54 to 56 loading in sheet feeder 8 17 20 32 roll see Roll paper thick 54 to 56 Paper Size setting envelopes 9 21 Macintosh OS 9 x 22 Macintosh OS X 25 roll paper 40 Windows 11 Paper Source setting CDs and DVDs 50 heavy stock 56 Macintosh OS 9 x 22 Macintosh OS X 25 roll paper 39 40 Windows 11 Paper Type setting envelopes 9 Macintosh see Media Type setting sel...

Page 104: ...g 75 to 76 installing software 77 miscellaneous 82 paper feeding 81 print quality 79 to 80 solving 73 to 85 Progress Meter 12 Properties window 11 Q Quality Type setting 11 Quality Speed setting Macintosh OS 9 x 23 Macintosh OS X 26 roll paper 41 R Reference Guide 5 to 6 Reinstalling software 83 to 84 Roll paper basket see Basket button 36 41 controlling printing 41 cutter see Cutter holder 34 to ...

Page 105: ...11 U Uninstalling software 83 to 84 USB 77 82 87 Utilities Auto Cutter Adjustment 38 Head Cleaning 57 to 59 Nozzle Check 58 to 59 Print Head Alignment 63 to 65 Printer and Option Information 38 W Warranty 92 to 93 Watermark 14 23 Windows basic printing 10 to 12 default settings 12 installing software 67 to 71 system requirements 87 uninstalling software 83 sp960basics book Page 99 Friday January 1...

Page 106: ...100 Index sp960basics book Page 100 Friday January 17 2003 2 39 PM ...

Page 107: ...Index 101 sp960basics book Page 101 Friday January 17 2003 2 39 PM ...

Page 108: ...102 Index sp960basics book Page 102 Friday January 17 2003 2 39 PM ...

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