Epson B11B255401 User Manual Download | Manualshive

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Cannot Start Document Capture Pro (Windows) or Document
Capture (Mac OS)

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Make sure the following applications are installed:

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Document Capture Pro (Windows) or Document Capture (Mac OS)

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Epson Scan 2

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Epson Event Manager

If the applications are not installed, install them again.

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Document Capture Pro does not support Windows Vista, Windows XP, and Windows Server. Use Epson Scan 2
instead.

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Check the correct setting is assigned to the scanner button in Document Capture Pro (Windows) or Document
Capture (Mac OS).

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Check the USB cable connection.

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Make sure the USB cable is securely connected to the scanner and the computer.

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Use the USB cable that came with the scanner.

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Connect the scanner directly to the computer’s USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.

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Make sure the scanner is turned on.

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Wait until the status light stops flashing indicating that the scanner is ready to scan.

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If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.

Cannot Start Epson Scan 2

Make sure the scanner is connected to your computer properly.

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Check the USB cable connection.

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Make sure the USB cable is securely connected to the scanner and the computer.

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Use the USB cable that came with the scanner.

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Connect the scanner directly to the computer’s USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.

❏

Make sure the scanner is turned on.

❏

Wait until the status light stops flashing indicating that the scanner is ready to scan.

❏

If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.

Solving Problems

>

Problems Starting Scanning

>

Cannot Start Epson Scan 2

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Summary of Contents for B11B255401

Page 1: ...User s Guide Scanner Basics Specifications and Capacity for Originals Placing Originals Scanning Maintenance Solving Problems NPD6159 01 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ...Apple Inc Adobe Adobe Reader and Acrobat are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and or other countries Intel is a registered trademark of Intel Corporation The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other product names used herein are for identification purposes only and may be tr...

Page 4: ...ifications of Booklets 40 Specifications for Passports 40 Specifications for Originals Using the Carrier Sheet 41 Types of Originals that Require Attention 43 Types of Originals that Must Not be Scanned 44 Placing Originals Combination of Input Tray and Output Tray 46 Normal Feed Position 46 Delicate Feed Position 48 Placing Standard Size Originals 49 Placing A3 Size Originals with Fold Lines 52 P...

Page 5: ... Wrinkled 138 Scanning Speed Slows Down when Scanning Continuously 138 Scanning Takes a Long Time 138 The Card Is Not Loaded 139 Scanned Image Problems 139 Straight Lines Appear when Scanning from ADF 139 Glass Dirt Alert and Sensor Dirt Alert Do Not Disappear 140 Colors Are Uneven in the Scanned Image 140 Expanding or Contracting the Scanned Image 140 Offset Appears in the Background of Images 14...

Page 6: ...Help for Users in Vietnam 157 Help for Users in Indonesia 158 Help for Users in Hong Kong 159 Help for Users in Malaysia 160 Help for Users in India 160 Help for Users in the Philippines 160 6 ...

Page 7: ...About This Manual Introducing the Manuals 8 Marks and Symbols 8 Descriptions Used in this Manual 8 Operating System References 8 ...

Page 8: ...omplementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for reference only Although they may differ slightly from the actual product the operatin...

Page 9: ...ating system Service Pack 2 Microsoft Windows Server 2019 operating system Microsoft Windows Server 2016 operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 oper...

Page 10: ...Important Instructions Safety Instructions 11 Restrictions on Copying 12 ...

Page 11: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 12: ...sponsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution ...

Page 13: ...Scanner Basics Part Names and Functions 14 Feed selector 16 Position of Scanner 17 Control Panel 21 Information on Applications 25 Option Items and Consumables Information 27 ...

Page 14: ...ut tray Place to load originals Pull out the input tray extension according to the length of the originals E Input tray extension F ADF Automatic Document Feeder Feeds loaded originals automatically G Output tray Holds originals ejected from the scanner Pull out the output tray extension according to the length of the originals Caution Do not open the tray in the Storage Position Otherwise the tra...

Page 15: ...lat surface C Security slot Inserts a security lock for theft prevention D AC inlet Connects the AC adapter E Cable cover The cover to protect connected portions of cables F USB port Connects a USB cable Inside A Scanner cover Pull the lever and open the scanner cover when cleaning inside the scanner and removing jammed paper Scanner Basics Part Names and Functions 15 ...

Page 16: ...ot to touch it If the brush becomes bent it cannot eliminate static electricity and this may cause the ejected originals to stick to each other Related Information Cleaning Inside the Scanner on page 119 Replacing the Roller on page 124 Feed selector Changes the position of the feed selector according to the type of the originals to be scanned Delicate Feed Feeds while adjusting the force to more ...

Page 17: ... feed detection function is disabled Note Some combinations of the positions of the scanner and the feed selector do not allow scanning For more details refer to the related information Position of Scanner You can change the position of the scanner according to the usage In the Normal Feed Position and the Storage Position the power turns on or off for each change of the position Normal Feed Posit...

Page 18: ...er to a format suitable for storage The depth is reduced reducing the space for storage You cannot scan in this position After changing the scanner to this position the power turns off automatically cImportant Do not open the output tray in this position Otherwise it may be damaged Combinations of the Positions of the Scanner and Feed Selector Available scanning methods vary depending on the combi...

Page 19: ...ding on the types of originals For more details refer to the related information Related Information Specifications and Capacity for Originals being Scanned on page 30 This section explains the specifications and capacity for originals Changing the Position of the Scanner Follow the steps below to change the position of the scanner Caution Do not move the position selector during scanning Otherwis...

Page 20: ...eeping the position selector raised slowly rotate the body of the scanner Caution Be careful not to touch the antistatic brush If the brush becomes bent it cannot eliminate static electricity and this may cause the ejected originals to stick to each other Scanner Basics Position of Scanner Changing the Position of the Scanner 20 ...

Page 21: ... scanner to the desired position Make sure that it is locked A Storage Position B Normal Feed Position C Delicate Feed Position Control Panel Buttons and Lights Scanner Basics Control Panel Buttons and Lights 21 ...

Page 22: ...ons displayed in the LCD Screen The following icons are displayed on the LCD screen depending on the scanner s status A This icon indicates that you are on the home screen B Informs you when to replace the Pickup Roller and the Separation Roller A message is displayed on the screen when you tap the icon C This icon indicates whether or not the DFDS Function is enabled If enabled the function skips...

Page 23: ...splayed as menu icons Scan Opens the Scan menu You can scan originals using a job created in Document Capture Pro Scanner Maintenance Opens the Scanner Maintenance menu Displays information on how to maintain the scanner Settings Opens the Settings menu You can change the settings of the scanner F Indicates that detailed information is available indicates that caution is required Select the icon t...

Page 24: ...ons The touchscreen is compatible with the following operations Tap Press or select the items or the icons Flick Scroll the screen swiftly Slide Hold and move the items around Viewing Guidance Animations You can load various kinds of originals by viewing guidance animations on the control panel Tap on the control panel Displays the help screen Tap How To to display animations and then select the i...

Page 25: ...duces the application products available for your scanner The latest applications can be installed from the Epson website Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner enabling a variety of scan settings This also allows you to start either as a standalone application or by using TWAIN compliant application software See the Epson Scan 2 help for details on using the applicatio...

Page 26: ... a job to the scanner s control panel you can start a job from the control panel Separation Function You can automatically process complicated sorting or organizing by using a variety of detection methods such as blank pages with without barcodes which are inserted between the originals or barcodes on the originals You can also sort multiple scanned images as separate files and save each file in s...

Page 27: ... originals or photos that can be easily scratched You can scan an original larger than A4 size by folding it in half and inserting it into a Carrier Sheet This is useful for scanning multiple originals because up to 10 sheets of Carrier Sheet can be loaded on the scanner A Passport Carrier Sheet for a small booklet such as a passport is also available Part Name Codes Carrier Sheet B12B819051 Passp...

Page 28: ...guide to the replacement cycle The replacement cycle may vary depending on different paper types such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller on page 124 Resetting the Number of Scans After Replacing the Rollers on page 129 Cleaning Kit Codes Use this when cleaning inside the scanner This kit...

Page 29: ...ed 30 This section explains the specifications and capacity for originals Types of Originals that Require Attention 43 The following types of originals may not be successfully scanned Types of Originals that Must Not be Scanned 44 This section lists the types of originals that must not be scanned ...

Page 30: ...r on page 34 Specifications of Long Paper on page 35 Specifications of Envelopes on page 36 Specifications of Plastic Cards on page 37 Specifications of Laminated Cards on page 39 Specifications of Booklets on page 40 Specifications for Passports on page 40 Specifications for Originals Using the Carrier Sheet on page 41 Specifications and Capacity for Originals Specifications and Capacity for Orig...

Page 31: ...210 x 297 mm 8 3 x 11 7 in B5 182 x 257 mm 7 2 x 10 1 in A5 148 x 210 mm 5 8 x 8 3 in B6 128 x 182 mm 5 0 x 7 2 in A6 105 x 148 mm 4 1 x 5 8 in A8 1 52 x 74 mm 2 1 x 2 9 in 127 to 413 g m2 Business Card 1 55 x 89 mm 2 1 x 3 4 in 210 g m2 1 For A8 and business cards the only available feeding direction is vertical The minimum height is 69 mm 2 7 in 2 For thin paper the thickness is from 20 g m to l...

Page 32: ...is more than 1mm C must be equal to or more than 10 times the size of B Even when the original meets the specifications it may not be fed depending on the paper properties or quality Additionally some originals may decrease the scan quality Paper feed method for standard size paper Position of Scanner Position of Feed Selector Supported Unsupported Normal Feed Position Delicate Feed Normal Feed Ma...

Page 33: ...ity during scanning Paper Size Paper Thickness 27 g m2 80 g m2 90 g m2 104 g m2 127 g m2 157 g m2 209 g m2 256 g m2 413 g m2 A4 120 sheets 120 sheets 100 sheets 85 sheets 63 sheets 51 sheets 39 sheets 31 sheets 19 sheets B4 LGL 80 sheets 67 sheets 57 sheets 41 sheets 34 sheets 26 sheets 21 sheets A3 60 sheets 60 sheets 50 sheets 43 sheets 31 sheets 25 sheets 19 sheets 15 sheets 0 20 40 60 80 100 1...

Page 34: ... 10 sheets 1 sheet 1 sheet A3 B4 LGL 10 sheets 10 sheets 10 sheets 10 sheets 10 sheets 5 sheets 1 sheet 1 sheet 0 5 10 15 20 A3 B4 LGL A4 256 209 157 127 104 90 80 49 27 20 A Number of sheets B Paper thickness g m Related Information Placing Standard Size Originals on page 49 Placing Large Size Originals on page 61 Specifications of Thin Paper Size Thickness Paper Type Loading Capacity Max A4 size...

Page 35: ...ed Delicate Feed Position Delicate Feed Normal Feed Manual Feed Related Information Placing Thin Paper on page 56 Specifications of Long Paper Size Thickness Paper Type Loading Capacity Width 50 8 to 304 8 mm 2 0 to 12 0 in Length 431 8 to 5588 0 mm 17 0 to 220 0 in 50 to 130 g m2 Plain paper Fine paper Recycled paper 1 sheet Specifications and Capacity for Originals Specifications and Capacity fo...

Page 36: ...anual Feed Related Information Placing Long Paper on page 58 Specifications of Envelopes Standard Size Thickness Loading Capacity C6 114 x 162 mm 4 49 x 6 38 in standard size 0 38 mm 0 015 in or less 10 sheets DL 110 x 220 mm 4 33 x 8 66 in standard size With Manual Feed you can only scan originals one by one Specifications and Capacity for Originals Specifications and Capacity for Originals being...

Page 37: ...lacing Envelopes on page 64 Specifications of Plastic Cards Size With embossing Thickness Loading Capacity Loading Direction ISO7810 ID 1 Type 54 0 x 85 6 mm 2 1 x 3 3 in With embossing 1 24 mm 0 05 in or less 1 sheet Vertical Portrait Without embossing 1 1 mm 0 04 in or less 5 sheets With Manual Feed you can only scan originals one by one Specifications and Capacity for Originals Specifications a...

Page 38: ...l Feed Manual Feed Delicate Feed Position Delicate Feed Normal Feed Manual Feed Paper feed method for plastic cards without embossing Position of Scanner Position of Feed Selector Supported Unsupported Normal Feed Position Delicate Feed Normal Feed Manual Feed Specifications and Capacity for Originals Specifications and Capacity for Originals being Scanned 38 ...

Page 39: ...Thickness Loading Capacity 120 0 x 150 0 mm 4 7 x 5 9 in or less 0 8 mm 0 03 in or less 1 sheet Paper feed method for laminated cards Position of Scanner Position of Feed Selector Supported Unsupported Normal Feed Position Delicate Feed Normal Feed Manual Feed Delicate Feed Position Delicate Feed Normal Feed Manual Feed Specifications and Capacity for Originals Specifications and Capacity for Orig...

Page 40: ... method for booklets Position of Scanner Position of Feed Selector Supported Unsupported Normal Feed Position Delicate Feed Normal Feed Manual Feed Delicate Feed Position Delicate Feed Normal Feed Manual Feed Related Information Placing a Booklet on page 71 Specifications for Passports You can scan a passport by using a separately sold passport carrier sheet Specifications and Capacity for Origina...

Page 41: ...d Position Delicate Feed Normal Feed Manual Feed Related Information Carrier Sheet Codes on page 27 Placing a Passport on page 73 Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that are important documents or photos which must not be damaged thin paper or irregular shaped original...

Page 42: ...in half 3 To scan an original of about 297 mm long securely insert the leading edge of the original into the full depth of the Carrier Sheet When you select Auto Detect as the Document Size setting in the application the full length of the Carrier Sheet may be scanned 4 With Manual Feed you can only scan originals one by one Paper feed method for Carrier Sheet Position of Scanner Position of Feed ...

Page 43: ...r and the Separation Roller regularly Scanning carbonless paper may reduce the service life of the rollers compared with scanning plain paper Note Wrinkled originals may be scanned better if you slow down the feeding speed during scanning or smooth out the wrinkles before loading To scan originals that are easily damaged or wrinkled use the Carrier Sheet sold separately To scan originals that are ...

Page 44: ... Originals with wet ink Originals with sticky notes attached Note You can scan bound originals having a total thickness of 2 mm 0 08 in or less in A5 size A4 in a two page spread Do not feed valuable photos artwork or important documents which you do not want to damage or deface into the scanner directly Misfeeding may wrinkle or damage the original When scanning such originals make sure to use th...

Page 45: ...cing Thin Paper 56 Placing Long Paper 58 Placing Large Size Originals 61 Placing Envelopes 64 Placing Plastic Cards 66 Placing Laminated Cards 68 Placing a Booklet 71 Placing a Passport 73 Placing Irregular Shaped Originals 76 Placing Photographs 78 Placing a Mixture of Originals at Different Sizes 81 ...

Page 46: ...ng to the length of the originals See the following table for details Normal Feed Position Originals Positions A3 original with fold lines Legal to A3 A3 to RA3 Letter to A4 Portrait Letter to A4 Landscape Placing Originals Combination of Input Tray and Output Tray Normal Feed Position 46 ...

Page 47: ...k paper Booklet Passport Passport carrier sheet Card Laminated card Vouchers and small originals Note Raise the stopper if the originals fall from the tray Adjust the position of the stopper according to the length of the originals Placing Originals Combination of Input Tray and Output Tray Normal Feed Position 47 ...

Page 48: ...4 Landscape Envelope A4 carrier sheet Thin paper Thick paper Booklet Passport Passport carrier sheet Card Laminated card Vouchers and small originals Note Raise the stopper if the originals fall from the tray Adjust the position of the stopper according to the length of the originals Placing Originals Combination of Input Tray and Output Tray Delicate Feed Position 48 ...

Page 49: ...ray extension so that it is slightly longer than the length of the original For warped originals do not pull up the output tray If thick originals bump into the output tray and fall from it store the output tray and do not use it Let the ejected originals stack directly onto the table where the scanner is placed If scanned images are still affected by ejected originals hitting the table surface th...

Page 50: ...ay out 4 Fan the originals Hold both ends of the originals and fan them a few times 5 Align the edges of the originals with the side to be scanned facing down and slide the leading edge into a wedge shape Placing Originals Placing Standard Size Originals 50 ...

Page 51: ...n and the leading edge directed to the ADF Insert the originals into the ADF until they meet resistance 7 Adjust the edge guides to fit the originals without any gap Otherwise the originals may be fed skewed Placing Originals Placing Standard Size Originals 51 ...

Page 52: ...of the originals Make sure that the edges of the punch holes do not have burrs or curls If paper jams or double feeds frequently occur when scanning wrinkled paper try to enable Slow to solve this problem To do this on the control panel tap Settings Scanner Settings Slow and set it to On to slow down the feeding speed Placing A3 Size Originals with Fold Lines 1 Set the feed selector to Normal Feed...

Page 53: ...onto the table where the scanner is placed If scanned images are still affected by ejected originals hitting the table surface the scanner is placed on move the scanner to the edge of the table where the ejected originals can drop freely and catch them directly 3 While holding the tab slide the edge guides all the way out 4 Follow the instructions below to load originals with a fold Note Depending...

Page 54: ... Originals creased in the middle Placing Originals Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 54 ...

Page 55: ... line may not be fed properly Spread such originals in advance so that the height of the fold is 15 mm or less Insert the paper into the ADF until it meets resistance Placing Originals Placing Standard Size Originals Placing A3 Size Originals with Fold Lines 55 ...

Page 56: ...son Scan 2 Open Epson Scan 2 On the Main Settings tab select White as the Background Color When Auto Detect or Passport is selected as the Document Size and Paper Skew is selected as the Correct Document Skew you cannot select White as the Background Color This section explains how to place the originals when the paper feeding mode is in Delicate Feed as an example 1 Set the scanner in the Delicat...

Page 57: ...he length of the original 4 While holding the tab slide the edge guides all the way out 5 Fan the originals Hold both ends of the originals and fan them a few times 6 Align the edges of the originals with the side to be scanned facing down and slide the leading edge into a wedge shape Placing Originals Placing Thin Paper 57 ...

Page 58: ...the ADF until it meets resistance 8 Adjust the edge guides to fit the original without any gap Otherwise the original may be fed skewed Related Information Scanning by Manual Feed in Automatic Feeding Mode Continuous on page 102 Placing Long Paper 1 Set the feed selector to Manual Feed Placing Originals Placing Long Paper 58 ...

Page 59: ...2 Pull out the output tray extension to the length of the original Caution Do not raise the stopper 3 While holding the tab slide the edge guides all the way out Placing Originals Placing Long Paper 59 ...

Page 60: ...o be scanned facing down and its leading edge directed to the ADF Insert the original into the ADF until it meets resistance 5 Adjust the edge guides to fit the original without any gap Otherwise the original may be fed skewed Placing Originals Placing Long Paper 60 ...

Page 61: ...e width If the paper length is 5 461 mm 215 in or less you can select Detect paper length to detect only the length automatically If the paper is longer than 5 461 mm 215 in specify both the length and the width of the paper See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Support the long paper at both ends with your hands to prevent it from f...

Page 62: ...xtension to the length of the original Raise the stopper if necessary 3 While holding the tab slide the edge guides all the way out 4 Firmly fold the original in half so that the side to be scanned is facing out Placing Originals Placing Large Size Originals 62 ...

Page 63: ...out any gap Otherwise the Carrier Sheet cannot be recognized correctly To scan both sizes of the original and combine the scanned images specify the necessary settings in Epson Scan 2 window Open the Epson Scan 2 window Select Double Sided from Scanning Side and select Left Right from Stitch Images See the Epson Scan 2 help for details See Document Capture Pro help on how to specify the settings o...

Page 64: ...ccurs remove the envelope from the ADF and reload it On the control panel set DFDS Function to On to disable Detect Double Feed for only the next scan and then scan again DFDS Function disables Detect Double Feed for only one envelope See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro This section explains how to place the originals when the pape...

Page 65: ... Insert the envelope into the ADF until it meets resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not cut cleanly at the flap edge when opened may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 5 Align the edge guides with the envelopes Otherwise the envelopes may be fed skewed Placing Origin...

Page 66: ...select Plastic Card in Document Size or select Off for Detect Double Feed See the Epson Scan 2 help for details When Detect Double Feed in the Epson Scan 2 is enabled and a double feed error occurs remove the card from the ADF and reload it Set DFDS Function on the control panel to On to disable Detect Double Feed for only the next scan and then scan again DFDS Function disables Detect Double Feed...

Page 67: ...tput tray extension 3 While holding the tab slide the edge guides all the way out 4 Load the cards with the side to be scanned facing down and their leading edge directed to the ADF Insert the cards into the ADF until they meet resistance Placing Originals Placing Plastic Cards 67 ...

Page 68: ... with the emboss surface facing down cImportant Do not load plastic cards laterally 5 Align the edge guides with the cards Placing Laminated Cards 1 Set the feed selector to Manual Feed Placing Originals Placing Laminated Cards 68 ...

Page 69: ...Pull out the output tray extension and raise the stopper Then push back the output tray extension 3 While holding the tab slide the edge guides all the way out Placing Originals Placing Laminated Cards 69 ...

Page 70: ... select the Main Settings tab Document Size Settings Scan laminated card See the Epson Scan 2 help for details In the Main Settings tab select Off in Detect Double Feed See the Epson Scan 2 help for details When Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs remove the card from the ADF and reload it On the control panel set DFDS Function to On to disable D...

Page 71: ...n and raise the stopper Push back the output tray extension so as to fit the size of the booklet Note To scan an A5 size booklet make sure to pull out the output tray extension before scanning 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Booklet 71 ...

Page 72: ...s with the booklet Note To scan a booklet specify the necessary settings in the Epson Scan 2 window Open the Epson Scan 2 window In the Main Settings tab select Off for Detect Double Feed See the Epson Scan 2 help for details Select Booklet from Scan Settings in Epson Scan 2 See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Placing Originals Pla...

Page 73: ...elector to Manual Feed 2 Extend the input tray extension Pull out the output tray and output tray extension and then raise the stopper 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Passport 73 ...

Page 74: ...leading edge so that the side with the larger number of pages is pointing towards the leading edge As shown in the diagram below insert the passport into the Passport Carrier Sheet with the side to be scanned facing down Placing Originals Placing a Passport 74 ...

Page 75: ...t Carrier Sheet specify the appropriate setting in the Epson Scan 2 Open the Epson Scan 2 On the Main Settings tab select Single Sided as the Scanning Side and Passport as the Document Size See the Epson Scan 2 help for details Select Passport from Scan Settings in Epson Scan 2 See Document Capture Pro help on how to specify the settings of Epson Scan 2 from Document Capture Pro Do not use a Passp...

Page 76: ...te Feed you can scan the Carrier Sheet in the Delicate Feed Position 2 Extend the input tray extension Pull out the output tray and output tray extension and then raise the stopper 3 While holding the tab slide the edge guides all the way out Placing Originals Placing Irregular Shaped Originals 76 ...

Page 77: ... you insert the original into the Carrier Sheet 5 Load the Carrier Sheet with its leading edge directed to the ADF Insert it into the ADF until it meets resistance 6 Align the edge guides with the Carrier Sheet without any gap Otherwise the Carrier Sheet may be fed skewed Placing Originals Placing Irregular Shaped Originals 77 ...

Page 78: ...ize setting in Epson Scan 2 the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting Only use a Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the leading edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 27 Placing Photogra...

Page 79: ...raise the stopper 3 While holding the tab slide the edge guides all the way out 4 Make sure that the illustration at the edge of the Carrier Sheet is facing the front and the original is facing the back when you insert the original into the Carrier Sheet Placing Originals Placing Photographs 79 ...

Page 80: ...eading edge directed to the ADF Insert the sheet into the ADF until it meets resistance 6 Align the edge guides with the Carrier Sheet without any gap Otherwise the Carrier Sheet may be fed skewed Placing Originals Placing Photographs 80 ...

Page 81: ...lated Information Carrier Sheet Codes on page 27 Placing a Mixture of Originals at Different Sizes You can load mixed sized originals at a time to scan You can also load a mixture of paper types and thickness cImportant When placing and scanning originals that are a mixture of different sizes originals may be fed askew because not all of the originals are supported by the edge guides Originals may...

Page 82: ...ick originals are contained store the output tray and do not use it Let the ejected originals to stack directly onto the table where the scanner is placed This prevents the originals from bumping into the output tray and falling down 3 While holding the tab slide the edge guides all the way out Placing Originals Placing a Mixture of Originals at Different Sizes 82 ...

Page 83: ...ading edges aligned securely until they meet resistance Set the originals at the center of the input tray Refer to the u mark on the scanner as your guide Set the originals straight If not originals may be fed askew or jammed Note Load the originals into the ADF with the side to be scanned facing down and the leading edges slightly displaced at an angle 5 Align the edge guides with the widest orig...

Page 84: ...Related Information Scanning with Manual Feed in Automatic Feeding Mode on page 105 Placing Originals Placing a Mixture of Originals at Different Sizes 84 ...

Page 85: ... the Control Panel 92 Scanning with Document Capture Pro Windows 95 Scanning with Document Capture Mac OS 95 Scanning with Epson Scan 2 97 Scanning by Manual Feed in Automatic Feeding Mode Continuous 102 Scanning with Manual Feed in Automatic Feeding Mode 105 ...

Page 86: ...trol panel See Document Capture Pro help on how to specify settings of Epson Scan 2 from Document Capture Pro For information on Document Capture Pro or Document Capture refer to the descriptions below Note Any created job can also be performed from the computer Creating a Job in Document Capture Pro Windows See the following URL for the procedures to set a job in Document Capture Pro and register...

Page 87: ...ment Capture Note Select the scanner you want to use from the scanners list 2 Click The job list window is displayed Note There is a preset job that saves scanned images in PDF format Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 87 ...

Page 88: ...3 Click the icon The job settings window is displayed 4 Enter a name for the job in Job Name Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 88 ...

Page 89: ...mage Rotation Select the rotation angle according to the original you want to scan Resolution Set the resolution Note You can also adjust the image using following items Text Enhancement You can make blurred letters in the original clear and sharp Correct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if any in the originals Scanning Required S...

Page 90: ...efix Character Set a prefix for the name of the file Date Adds the date to the file name Time Adds the time to the file name Page Counter Adds the number of pages to the file name File Type Select the file format for saving the scanned image from the list Click Option to specify detailed settings for the file Scanning Required Settings for Scanning Creating a Job in Document Capture Mac OS 90 ...

Page 91: ...se Evernote as the destination download the Evernote application from the Evernote Corporation website and install it 8 Click OK to close the job settings window 9 Click OK to close the job list window The created job is saved Enabling a Job to Run from the Control Panel Mac OS This section explains how to assign a job action to the scanner s control panel in Document Capture See the Document Capt...

Page 92: ...o the scanner control panel 6 Click OK to return to the main screen Scanning Using the Control Panel You can scan originals from the control panel by using jobs created in Document Capture Pro Document Capture Note Before scanning install Document Capture Pro Document Capture on your computer and create the necessary job There is a preset job that saves scanned images as PDFs Before scanning make ...

Page 93: ... such as A4 paper Special originals such as folded documents and plastic cards Delicate originals such as thin paper loadable only in the Delicate Feed Position 3 Select Scan from the home screen 4 Select a job in the Select Job window The selected job is displayed Scanning Scanning Using the Control Panel 93 ...

Page 94: ...s that are detected as double feeds such as plastic cards and envelopes enable DFDS Function to skip double feed detection To scan originals that are likely to jam such as thin paper enable Slow to reduce the feeding speed 6 Press the x button to start scanning Related Information Placing Originals on page 45 Scanning Scanning Using the Control Panel 94 ...

Page 95: ...on the scanner is set to the appropriate position Standard size originals such as A4 paper Special originals such as folded documents and plastic cards Delicate originals such as thin paper loadable only in the Delicate Feed Position 4 Click the icon of the job you want to perform The selected job is performed 5 Follow the instructions on each window The scanned image is saved according to the job...

Page 96: ...splayed 2 Place the original 3 Make sure that the feed selector on the scanner is set to the appropriate position Standard size originals such as A4 paper Special originals such as folded documents and plastic cards Delicate originals such as thin paper loadable only in the Delicate Feed Position Scanning Scanning with Document Capture Mac OS 96 ...

Page 97: ...n for the scanned image Related Information Creating a Job in Document Capture Mac OS on page 86 Scanning with Epson Scan 2 You can scan the originals using image adjustment functions that are suitable for text documents 1 Place the original 2 Start Epson Scan 2 Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Win...

Page 98: ...gs on the Main Settings tab Scanning Side Select the side of the original you want to scan When scanning 2 sided originals select Double Sided Document Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the ...

Page 99: ...e first original Load only the first original into the ADF and press the Preview button The scanned original is ejected and the previewed image is displayed Load the ejected page again together with the rest of the originals On the Advanced Settings tab you can specify detailed image adjustment settings that are suitable for text documents such as the following Remove Background Removes the backgr...

Page 100: ...for the file name by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 6 Make sure that the feed selector on the scanner is set to the appropriate position Standard size originals such as A4 paper Special originals such as folded documents and plastic cards Delica...

Page 101: ...s Skew when using Correct Document Skew Paper Skew is not applied even if this is selected When you select Paper and Contents Skew only skewing of the contents is corrected Passport Select Passport from the Document Size list Also select Single Sided in Scanning Side When you select any other option than Passport in Document Size it cannot be scanned properly Large size originals If the size of th...

Page 102: ...ant to check and scan originals one by one You want to scan different sizes of originals one by one Change the scanner to the Delicate Feed Position in advance Note Automatic Feeding Mode Continuous may reduce the service life of the rollers the Pickup Roller and the Separation Roller and shorten their replacement cycle 1 Set the feed selector on the scanner to Manual Feed 2 Start Epson Scan 2 Win...

Page 103: ...eeding Mode Note You can specify timeout settings to exit Automatic Feeding Mode Continuous Select Settings in the Document Source list to open the Document Source Settings window On the displayed window set the Automatic Feeding Mode Timeout minutes 4 Specify other settings for scanning in the Epson Scan 2 main window 5 Then click Scan Automatic Feeding Mode starts Scanning Scanning by Manual Fee...

Page 104: ...After you have scanned all originals exit Automatic Feeding Mode The scanned image is saved to the folder you specified Note If the timeout is reached Automatic Feeding Mode ends and the scanned image is saved to the folder you specified When Glass surface dirt alert is enabled Glass surface dirt alert operates after Automatic Feeding Mode ends If dirt on the glass is detected check any problem on...

Page 105: ...Scan 2 Windows 10 Windows Server 2016 Click the start button and then select EPSON Epson Scan 2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and then sele...

Page 106: ...t to open the Document Source Settings window Set Automatic Feeding Mode Timeout minutes on the displayed window 4 Specify other settings for scanning in the Epson Scan 2 main window 5 Then click Scan Automatic Feeding Mode starts The Automatic Feeding Mode window is displayed on your computer and the scanner Scanning Scanning with Manual Feed in Automatic Feeding Mode 106 ...

Page 107: ...le DFDS Function to skip double feed detection To scan originals that are likely to jam such as thin paper enable Slow to slow down the feeding speed 8 After you have scanned all originals exit Automatic Feeding Mode Select the Save and Finish on the scanner control panel or click Finish on the Automatic Feeding Mode window displayed on your computer The scanned image is saved to the folder you sp...

Page 108: ...nu Options on the Control Panel Scan 109 Scanner Maintenance 111 Status 112 Settings 112 Items Not Available in Portrait Display 116 This section lists the items that are not available in portrait display ...

Page 109: ... Resolution Select the resolution to scan High Resolution is set to 600 dpi Medium Resolution is set to 300 dpi Low Resolution is set to 200 dpi Original Size Select the size of the original you placed Source Select the side of the original you want to scan 2 Sided Scans both sides of the original 1 Sided Scans only the front side of the original Copies Set the number of copies when printing the s...

Page 110: ... Eject Originals detected as double feed are scanned as is and the subsequent feed of originals is temporarily stopped If the scanned image has no problem you can resume scanning as is DFDS Function Skips double feed detection only once and continues scanning Switching On and Off also switches the icon displayed at the top of the screen Enable this to scan originals that are detected as double fee...

Page 111: ...ace inside the scanner You can select the level of detection Depending on the dirt this feature may not work correctly Ultrasonic Double Feed Detection Sets to detect double feed using ultrasonic sensor Use this when you cannot set double feed detection from the external software For some originals such as envelopes plastic cards and originals with labels and stickers this feature may not work cor...

Page 112: ...the scanner Current Version Displays the current firmware version Total Number of Scans Displays the total number of scans Number of 1 Sided Scans Displays the number of single sided scans Number of 2 Sided Scans Displays the number of double sided scans Number of Scans of Carrier Sheet Displays the number of scans using a Carrier Sheet Number of Passport Carrier Sheet Displays the number of scans...

Page 113: ...he scanner is noisy Double Feed Stop Timing Set the timing to stop operations when any double feed of originals is detected Immediate Stops immediately after any double feed is detected After Eject Stops after the originals being scanned are ejected DFDS Function Skips double feed detection only once and continues scanning Switching on and off also switches the icon displayed at the top of the scr...

Page 114: ...s of the originals are not aligned even if they are scanned correctly To scan the originals without skewing adjust the edge guides to fit the originals before scanning Detect Glass Dirt Detects dirt on the glass surface inside the scanner You can select the level of detection Depending on the dirt this feature may not work correctly Ultrasonic Double Feed Detection Sets to detect double feed using...

Page 115: ...rmed for the specified time Set the time period before the scanner turns off Any increase will affect the product s energy efficiency Consider the environment before making any changes Power Off If Disconnected Turn the scanner off automatically when no connections via USB have been detected for 30 minutes This feature may not be available depending on your region Related Information Energy Saving...

Page 116: ...r administrators Restore Default Settings Restores all settings to their initial status when purchased Items Not Available in Portrait Display This section lists the items that are not available in portrait display Button Troubleshooting How To Settings Device Information Serial Number Current Version Total Number of Scans Number of 1 Sided Scans Number of 2 Sided Scans Number of Scans of Carrier ...

Page 117: ...ration Roller Settings Regular Cleaning Alert Settings Warning Alert Setting Count Alert Setting Settings System Administration Admin Settings Password Encryption Restore Default Settings Scanner Maintenance Roller Replacement Regular Cleaning Glass Cleaning Menu Options on the Control Panel Items Not Available in Portrait Display 117 ...

Page 118: ...he Scanner 119 Cleaning Inside the Scanner 119 Resetting the Number of Scans After Regular Cleaning 123 Replacing the Roller 124 Resetting the Number of Scans After Replacing the Rollers 129 Energy Saving 129 Moving the Scanner 130 ...

Page 119: ...y cause paper feed or scanned image quality problems Clean the inside of the scanner every 10 000 scans You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove the stains Use a small amount of cleaner on the cleaning cloth to remove the stains cImportant Never use ...

Page 120: ...nside of the scanner cover using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface Maintenance Cleaning Inside the Scanner 120 ...

Page 121: ...s a cleaner on a cotton swab 7 Open the cover and then remove the Separation Roller See the steps for Replacing the Roller for more details 8 Wipe off any dust or dirt on the Separation Roller using a genuine Epson cleaning kit or a soft moist cloth Maintenance Cleaning Inside the Scanner 121 ...

Page 122: ...tails 10 Wipe off any dust or dirt on the Pickup Roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 11 Close the scanner cover 12 Plug in the AC adapter and then turn on the scanner 13 Select Scanner Maintenance from the home screen Maintena...

Page 123: ...til the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 17 Close the scanner cover The scanner exits roller cleaning mode Related Information Cleaning Kit Codes on page 28 Roller Codes on page 28 Resetting the Number of Scans After Regular Cleaning Reset the number of scans using the control panel after...

Page 124: ...the Separation Roller need to be replaced when the number of scans exceeds the life cycle of the rollers When a replacement message is displayed on the control panel or your computer screen follow the steps below to replace it A Separation Roller B Pickup Roller 1 Press the P button to turn off the scanner 2 Make sure the scanner is in Normal Feed Position Caution If you try to open the scanner co...

Page 125: ...4 Pull the lever and open the scanner cover 5 Open the cover of the Pickup Roller and then slide and remove it Maintenance Replacing the Roller 125 ...

Page 126: ...p Roller cImportant Do not pull out the Pickup Roller forcibly This could damage the inside of the scanner 7 While holding down the fixture slide the new Pickup Roller to the left and insert it into the hole in the scanner Press the fixture to secure it Maintenance Replacing the Roller 126 ...

Page 127: ...oove and slide it Close the cover firmly cImportant Make sure the pick up cover is closed correctly Make sure the Pickup Roller are installed correctly if the cover is hard to close Do not install the cover while it is raised Maintenance Replacing the Roller 127 ...

Page 128: ...ller cover to open the cover 10 Lift the left side of the Separation Roller and then slide and remove the installed Separation Roller 11 Insert the new separation roller axis into the hole and then lower the roller Maintenance Replacing the Roller 128 ...

Page 129: ... the home screen 2 On the Scanner Maintenance screen select Pickup Roller Replacement or Separation Roller Replacement 3 Tap Reset the Number of Scans 4 Tap Yes Note You can also reset the number of scans by using the following method Select Settings and then Device Information Tap the icon and tap Number of Scans After Replacing Pickup Roller or Number of Scans After Replacing Separation Roller R...

Page 130: ...e Desk 1 Press the P button to turn off the scanner 2 Unplug the AC adapter 3 Remove the cables and the devices 4 Fold and close the input and output trays if open cImportant Make sure to close the output tray securely otherwise it may be damaged during transport Maintenance Moving the Scanner Moving the Scanner on the Desk 130 ...

Page 131: ...anner fall off of the desk Be careful not to touch the antistatic brush If the brush becomes bent it cannot eliminate static electricity and this may cause the ejected originals to stick to each other Transporting over a Long Distance When you need to transport the scanner due to moving or repairs follow the steps below to pack the scanner 1 Press the P button to turn off the scanner 2 Unplug the ...

Page 132: ... rotate the scanner to be in the Storage Position 6 Attach the protective materials that came with the scanner and then repack it in its original box or a similar sturdy box cImportant To lift the scanner for repacking hold at the positions shown in the diagram below Related Information Changing the Position of the Scanner on page 19 Maintenance Moving the Scanner Transporting over a Long Distance...

Page 133: ...Solving Problems Scanner Problems 134 Problems Starting Scanning 134 Paper Feeding Problems 136 Scanned Image Problems 139 Uninstalling and Installing Applications 144 ...

Page 134: ...e Latest Applications on page 26 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn the power on The Scanner Turns Off Unexpectedly After setting the scanner to the Storage Position the power turns off automatically ...

Page 135: ...more USB hubs Make sure the scanner is turned on Wait until the status light stops flashing indicating that the scanner is ready to scan If you are using any TWAIN compliant applications make sure that the correct scanner is selected as the scanner or source setting Cannot Start Epson Scan 2 Make sure the scanner is connected to your computer properly Check the USB cable connection Make sure the U...

Page 136: ...wer Separation Mode for thin originals The originals may be damaged Reduce the number of originals being placed at a time Select Slow on the control panel to slow down the scanning speed Use Automatic Feeding Mode in Epson Scan 2 and scan originals one by one When you are using Document Capture Pro see the Document Capture Pro help for details Related Information Cleaning Inside the Scanner on pag...

Page 137: ...inside the scanner 5 Close the scanner cover The Original Jams in the Scanner Frequently If the original jams in the scanner frequently try the following Select Slow on the control panel to slow down the scanning speed Clean the rollers inside the scanner If the ejected originals get stuck in the output tray store the output tray and do not use it Solving Problems Paper Feeding Problems The Origin...

Page 138: ...d Information Cleaning Inside the Scanner on page 119 The Originals Get Wrinkled Set the feed selector to Delicate Feed to scan Scanning Speed Slows Down when Scanning Continuously When scanning continuously using the ADF scanning slows down to prevent the scanner mechanism from overheating and being damaged However you can continue scanning To regain normal scanning speed leave the scanner idle f...

Page 139: ...om ADF Clean the ADF Straight lines may appear in the image when trash or dirt gets into the ADF Remove any trash or dirt that adheres to the original Using Detect Glass Dirt feature alert message appears when dirt is detected on the scanner glass Select Settings on the home screen Scanner Settings Detect Glass Dirt and then select On Low or On High When an alert is displayed clean the glass surfa...

Page 140: ...rd embossed or not embossed or laminated card clean the surface of the original If the scanned image is not improved after cleaning scan 20 sheets of plain paper continuously and then scan the original again When expanding or contracting the scanned image you can adjust the expansion ratio by using the Adjustments feature in Epson Scan 2 Utility This feature is only available for Windows Note Epso...

Page 141: ...o see the Document Capture Pro help for details Scanned Image or Text is Blurred You can adjust the appearance of the scanned image or text by increasing the resolution or adjusting the image quality Note If you are scanning a booklet or passport the binding margin may be blurred and not scanned correctly Change the resolution and then scan again Set the appropriate resolution for the purpose of y...

Page 142: ...ws may appear in the scanned image Check that the Descreening function is enable and Low Middle or High is selected in the Epson Scan 2 window To configure Epson Scan 2 from Document Capture Pro see the Document Capture Pro help Change the resolution and then scan again The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original Depending on the original the edge ...

Page 143: ...ses or wrinkles Paper type made of thermal paper such as receipts may deteriorate due to age or friction Scan them as soon as possible When saving to Microsoft Office or Searchable PDF files check that the correct languages are selected Carrier Sheet And Passport Carrier Sheet Are Not Recognized Correctly Check if the Carrier Sheet or passport carrier sheet is set properly While holding the tab sl...

Page 144: ...and Installing Applications Uninstalling Your Applications You may need to uninstall and then reinstall your applications to solve certain problems or if you upgrade your operating system Log on to your computer as an administrator Enter the administrator password if the computer prompts you Uninstalling Your Applications for Windows 1 Quit all running applications 2 Disconnect the scanner from yo...

Page 145: ...rt your computer If it is displayed make sure I want to restart my computer now is selected and then click Finish Uninstalling Your Applications for Mac OS Note Make sure you installed EPSON Software Updater 1 Download the Uninstaller using EPSON Software Updater Once you have downloaded the Uninstaller you do not need to download it again each time you uninstall the application 2 Disconnect the s...

Page 146: ...inistrator Enter the administrator password if the computer prompts you When reinstalling applications you need to uninstall them first 1 Quit all running applications 2 When installing Epson Scan 2 disconnect the scanner and the computer temporarily Note Do not connect the scanner and the computer until you are instructed to do so 3 Install the application by following the instructions on the Web...

Page 147: ...Technical Specifications General Scanner Specifications 148 Dimensions and Weight Specifications 149 Electrical Specifications 149 Environmental Specifications 150 System Requirements 150 ...

Page 148: ...r output Face down ejection Paper capacity Normal Feed Position A4 120 sheets 80 g m2 A3 60 sheets 80 g m2 Delicate Feed Position A4 20 sheets 80 g m2 A3 10 sheets 80 g m2 Color depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 b...

Page 149: ...Power Supply Voltage DC 24 V Rated DC Input Current 2 A Power consumption Operating Approx 20 W Ready mode Approx 9 5 W Sleep mode Approx 1 4 W Power off Approx 0 1 W Note For European users see the following website for details on power consumption http www epson eu energy consumption AC Adapter Electrical Specifications Model A471H AC 100 240 V A472E AC 220 240 V Rated Input Current 1 2 A Rated ...

Page 150: ... 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professional x64 Edition Service Pack 2 Windows XP 32 bit Service Pack 3 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 32 bit 64 bit Windows Server 2003 R2 32 bit 64 bit Windows Server 2003 32 bit 64 bit Service Pack 2 Mac OS 2 3 macOS Catalina macO...

Page 151: ... 2 Fast User Switching on Mac OS or later is not supported 3 The UNIX File System UFS for Mac OS is not supported Technical Specifications System Requirements 151 ...

Page 152: ...Standards and Approvals Standards and Approvals for European Models 153 Standards and Approvals for Australian Models 153 ...

Page 153: ...ing website to access the full declaration of conformities containing reference to the Directives and harmonized standards used to declare conformity http www epson eu conformity J432A A471H A472E Standards and Approvals for Australian Models Product EMC AS NZS CISPR32 Class B AC adapter A471H EMC AS NZS CISPR32 Class B Standards and Approvals Standards and Approvals for Australian Models 153 ...

Page 154: ...Where to Get Help Technical Support Web Site 155 Contacting Epson Support 155 ...

Page 155: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 156: ...rea for drivers Epson contact points new product information and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise wh...

Page 157: ...nformation on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Call Centre Phone 66 2685 9899 Email support eth epson co th Our Call Centre team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contacts...

Page 158: ...Sumatera 6261 42066090 42066091 mdn adm epson indonesia co id WEST JAWA ESC BANDUNG Jl Cihampelas No 48 A Bandung Jawa Barat 40116 6222 4207033 bdg admin epson indonesia co id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yogyakarta DIY 62274 581065 ygy admin epson indonesia co id EAST JAWA ESC SURABAYA Hitech Mall Lt 2 Block A No 24 Jl Kusuma Bangsa No 116 118 Surabaya JATI...

Page 159: ...epson indonesia co id EAST JAVA ESC JEMBER JL Panglima Besar Sudirman Ruko no 1D Jember Jawa Timur Depan Balai Penelitian Pengolahan Kakao 62331 488373 486468 jmr admin epson indonesia co id NORTH SULAWESI ESC MANADO Tekno Megamall Lt LG 11 TK 21 Kawasan Megamas Boulevard Jl Piere Tendean Manado SULUT 95111 62431 8890996 MND ADMIN EPSON INDONESIA CO ID For other cities not listed here call the Hot...

Page 160: ...e Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except...

Page 161: ...w epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Where to Get ...

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