Epson Artisan 800 - All-in-One Printer User Manual Download Page 75

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Troubleshooting

6-5

Printed image has horizontal banding.

Vertical lines are misaligned or vertical banding appears.

The printed image has incorrect or missing colors.

Possible cause

Solution

The

Media Type

setting

doesn’t match the loaded
paper.

Make sure the

Media Type

setting matches the paper or media

you’re using. Then the printer software can automatically select
other settings for the best quality. See Chapter 1 for instructions.

The printable side of the
paper is face down.

Remove the paper and reload it with the printable side face up.
See Chapter 2 for instructions.

The print head nozzles are
clogged.

Clean the print heads. See Chapter 5 for instructions.

The ink cartridges are low on
ink.

Check the

black and

color ink out lights to see which

cartridge you may need to replace. See Chapter 5.

The

MicroWeave

option is

not set.

Turn on

MicroWeave

in the advanced printer settings dialog

box. See Chapter 3 for more information.

Possible cause

Solution

The print head nozzles are
clogged.

Clean the print heads. See Chapter 5 for instructions.

The

High Speed

setting is

turned on.

Turn off the

High Speed

setting if vertical lines are misaligned.

See Chapter 3 for information.

The print heads are
misaligned.

Run the Print Head Alignment utility. See Chapter 5 for
instructions.

Possible cause

Solution

The

Ink

option is set to

Black

Change the

Ink

setting to

Color

. See Chapter 1 for instructions.

The

Media Type

setting

doesn’t match the loaded
paper.

Make sure the

Media Type

setting matches the paper or media

you’re using. Then the printer software can automatically select
other settings for the best quality. See Chapter 1 for instructions.

The printable side of the
paper is face down.

Remove the paper and reload it with the printable side face up.
See Chapter 2 for instructions.

easch6.fm5 Page 5 Tuesday, January 14, 1997 9:48 AM

Summary of Contents for Artisan 800 - All-in-One Printer

Page 1: ...User s Guide Printed on recycled paper with at least 10 post consumer content easfm fm5 Page i Monday November 25 1996 4 06 PM ...

Page 2: ...fications repairs or alterations to this product or excluding the U S failure to strictly comply with SEIKO EPSON CORPORATION s operating and maintenance instructions SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON C...

Page 3: ...ration between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed th...

Page 4: ...iv easfm fm5 Page iv Monday November 25 1996 4 06 PM ...

Page 5: ...ort Services 5 ENERGY STAR Compliance 6 Energy saving Tips 7 Important Safety Instructions 7 1 Basic Printing Printing from Windows 1 1 Setting Printer Options from Windows Applications 1 2 Setting Default Printer Options 1 4 Checking Printer Status 1 5 Printing from a Macintosh 1 6 What To Do When the Printer Lights Flash 1 8 easter toc Page v Tuesday January 14 1997 9 59 AM ...

Page 6: ...rs and Other Custom Size Projects 2 6 Printing a Banner from Windows 2 7 Printing a Banner from a Macintosh 2 8 3 Custom Printing Using Predefined Advanced Settings 3 1 Customizing Print Quality and Special Effects 3 4 Customizing Color Settings 3 7 Using ColorSync on the Macintosh 3 9 Saving Custom Settings 3 11 4 Managing Print Jobs and Network Printing Managing Print Jobs in Windows 4 1 Using t...

Page 7: ...utdated Ink Cartridge 5 5 Cleaning the Print Heads 5 6 Using the Head Cleaning Utility 5 6 Using the Control Panel To Clean the Print Heads 5 7 Examining the Nozzle Check Pattern 5 8 Aligning the Print Heads 5 8 Using the Print Head Alignment Utility 5 9 Using the Control Panel To Align the Print Heads 5 9 Cleaning the Printer 5 10 Transporting the Printer 5 11 6 Troubleshooting Diagnosing Problem...

Page 8: ...lashing 6 10 The printer software doesn t work correctly after you upgrade to Windows 95 6 10 After you install your printing software you see the Windows 95 New Hardware found window 6 10 You see a spooling error message Windows 6 11 You see a memory error message Macintosh 6 11 In Windows 95 the Status Monitor box does not appear with the Despooler 6 11 A portion of your image doesn t print Maci...

Page 9: ...erfaces Selecting an Interface Board A 1 Using Macintosh Interface Boards A 2 Using the PC Serial Interface Board A 2 Installing Optional Interfaces A 3 B Technical Specifications Printing B 1 Paper B 3 Ink Cartridges B 5 Mechanical B 5 Electrical B 6 Environmental B 6 Safety Approvals B 6 DOS Support B 6 Control Panel Settings B 7 Control Codes B 8 Character Tables B 9 Glossary Index easter toc P...

Page 10: ... printer software for Windows and Macintosh provides advanced color management with adjustable levels of brightness contrast saturation and ink colors Support for ColorSync 2 01 and Windows ICM ensures printouts that match the colors on your monitor With standard parallel and serial ports and simple network connectivity setting up your printer is fast and easy EPSON s specially formulated ink cart...

Page 11: ...he cable must have a D SUB 25 pin male connector for your computer and a 36 pin Centronics compatible connector for the printer Macintosh System Requirements To use your printer and its software with a Macintosh your system should have Any Macintosh or Power Macintosh model except the Macintosh Macintosh 512 Macintosh Classic Macintosh SE or PowerBook 100 System 7 1 or later At least 8MB of RAM 16...

Page 12: ...l projects with custom settings for print quality and color management Chapter 4 explains how to manage print jobs check printer status and set up your system for network printing Chapter 5 gives instructions for replacing ink cartridges cleaning and aligning the print heads and cleaning and transporting the printer Chapter 6 provides solutions for any problems you may have Appendix A tells you ho...

Page 13: ...e To Get Help EPSON provides customer support and service through a network of authorized EPSON Customer Care Centers Dial 800 922 8911 for the nearest location or the following services Fax on Demand access to EPSON s technical information library Literature on current and new products The location of your nearest Authorized EPSON Reseller or Customer Care Center Technical information on the inst...

Page 14: ...ns DIP switch or jumper settings drivers FAQs sample files application notes and EPSON product bulletins 24 hours a day seven days a week using a modem and one of the online services below World Wide Web From the Internet you can reach EPSON s Home Page at http www epson com EPSON Internet FTP Site If you have Internet FTP capability use your Web browser or other software for FTP downloading to lo...

Page 15: ...ch entitles you to an introductory credit and your own user ID and password To take advantage of this offer in the U S or Canada call 800 848 8199 and ask for representative 529 ENERGY STAR Compliance As an ENERGY STAR Partner EPSON has determined that this product meets the ENERGY STAR guidelines for energy efficiency The EPA ENERGY STAR Office Equipment program is a voluntary partnership with th...

Page 16: ... Clean with a damp cloth only Do not spill liquid on the printer Do not place the printer on an unstable surface or near a radiator or heating vent Do not block or cover the openings in the printer s cabinet or insert objects through the slots Use only the type of power source indicated on the printer s label Connect all equipment to properly grounded power outlets Avoid using outlets on the same ...

Page 17: ...ept as specifically explained in this User s Guide do not attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel under the following conditions If the power cord or plug is damaged if liquid has entered the printer if the printer has been dropped or the cabinet damaged if the printer does not operate normally or exhibits a distinct change in p...

Page 18: ...on or choose Print from the File menu You can then choose which pages to print the number of copies and other options The settings that describe your print job whether you want to use color or black ink for example are part of your printer driver software The following sections tell you how to set printer options from Windows applications how to change the default printer settings and how to check...

Page 19: ...your EPSON Stylus COLOR 800 printer is selected and then click the Printer Setup Properties or Options button You may have to click a combination of these buttons You see a dialog box like the following 3 Click the Main tab if necessary and make sure the Mode option is set to Automatic This is the easiest way to get good printing results for all kinds of documents on all types of paper Click to se...

Page 20: ...e number of copies and orientation If your software application lets you control these settings you don t need to use the Paper tab 8 Click OK when you re finished checking your settings The dialog box closes If you re using Windows 95 you can click Apply and keep the dialog box open 9 In the printing dialog box click Close OK or Print You may need to click a combination of these buttons While you...

Page 21: ...ollow these steps 1 Click Start point to Settings and then point to Printers 2 Right click the EPSON Stylus COLOR 800 icon 3 Select Properties Then click the Main tab You see the Main printer settings dialog box as shown on page 1 2 Any changes you make will become the default settings for all your applications and documents Setting Default Options in Windows 3 1 Follow these steps 1 Double click ...

Page 22: ... box shows how much ink is left in your printer along with these status icons The name of the file you re printing appears here Click to pause printing Click to cancel printing Click to restart printing Note The Status Monitor appears only if you re using Windows 95 and you re not printing over a network The Status Monitor is checking printer status An error has occured Check your printer or see C...

Page 23: ...bes the settings you ll need to check for all your everyday printouts See Chapter 3 for information about advanced settings for special print jobs Follow these steps to check printer settings from your word processor or other Macintosh software 1 Choose Page Setup from the File menu You see the Page Setup dialog box 2 Choose your paper size and other page setup options and click OK For more inform...

Page 24: ...or or Black ink 8 Set the slider to Quality or Speed This lets you choose between the fastest printing or the highest resolution for the media you re using 9 Click Print when you re finished checking your settings If you chose background printing when you set up your printer you can continue working while your document is printing For printing at the highest resolution SuperFine quality at 1440 dp...

Page 25: ...ad eject button See page 6 14 for more information S When the paper light comes on your paper ran out or is incorrectly loaded Load paper in the feeder and then press the E load eject button B A When an ink light flashes your ink supply is low Make sure you have a replacement cartridge B A When an ink light comes on you need to replace the ink cartridge See Chapter 5 for instructions P When the po...

Page 26: ...nters ranging from transparencies to iron on transfer paper You can even set up your printer to use custom paper sizes to print large posters and banners This chapter covers the following Using special paper and media Creating banners and other custom size projects Using Special Paper and Media When you print on special media you need to be careful about choosing the correct Media Type and Paper S...

Page 27: ...etter S041059 S041060 360 dpi Ink Jet Paper EPSON Special Coated Paper for 360 dpi Printing Letter S041060 EPSON High Quality Ink Jet Paper Letter S041111 Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper A4 Letter Legal S041061 S041062 S041067 EPSON Photo Quality Glossy Paper A4 Letter S041126 S041124 Photo Quality Glossy Paper EPSON Photo Quality Glossy Film A4 Letter S041071 S041072...

Page 28: ...encies Before you load glossy media or transparencies put a support sheet packed with the media or a plain paper sheet beneath the stack You can load up to 20 sheets of glossy paper and up to 30 sheets of glossy film or transparencies Note When you load paper make sure the printable side is facing up Some special media have a cut corner that you need to position correctly follow any instructions i...

Page 29: ...it s printed Make sure each sheet is dry before stacking To print on transparencies remove the paper support and reposition it in the slots at the back of the printer as shown Envelopes You can load up to 10 envelopes as shown below Note Use ink jet papers within one year of purchase Use glossy media and transparencies within six months Return unused sheets and envelopes to their original package ...

Page 30: ...hs that look almost as good as the ones you get from film processing Make sure you set the paper thickness lever to the position as shown above You can load up to 30 cards at a time Always place the included support sheet under the cards When you re ready to print use your software to set the Paper Size option for the size card you re using EPSON Photo Quality Self Adhesive Sheets Use these sheets...

Page 31: ...int on any size paper that fits into the printer at least 3 94 inches in width and height by using the custom page size feature of your printer software on either a Windows computer or a Macintosh 1 To make a 44 inch banner first tear off four sheets of banner paper or continuous form computer paper If you re using computer paper tear off the perforations at the edges 2 Insert the paper in the pri...

Page 32: ... create a banner in either portrait or landscape orientation 2 Click the Print icon or choose Print or Print Setup from the File menu You see a printing dialog box 3 Make sure your printer is selected and then click the Printer Setup Properties or Options button You may have to click a combination of these buttons You see the Main printer settings dialog box as shown on page 1 2 4 Click the Paper ...

Page 33: ...are Set the printable area if necessary 8 Click OK again to return to the Main printer settings dialog box Make sure you choose Plain Paper and the other settings you want to use and then click OK Click Close OK or Print to print your banner You may need to click a combination of these buttons Printing a Banner from a Macintosh Follow these steps to print a banner or other custom size document on ...

Page 34: ...se the paper you want to use from the Paper Size list If you want to print a banner or other custom size project click the Customize button The following dialog box appears 5 Click the New button The dialog box changes Click to display list of paper sizes Click to define your own paper size Letter Click to create a new paper size Type a name for your size here easch2 fm5 Page 9 Tuesday January 14 ...

Page 35: ...the File menu or click the Print icon in your application You see a printer settings dialog box like the one shown on page 1 6 Make sure you choose Plain Paper and the other settings you want to use and then click Print to print your banner You can create up to eight custom paper sizes If you give each one a unique name you ll be able to reuse them by selecting them from the Page Size list in the ...

Page 36: ... 95 or ColorSync on the Macintosh This chapter includes the following information Using predefined advanced settings Customizing print quality and special effects Customizing color settings Using ColorSync on the Macintosh Saving custom settings Using Predefined Advanced Settings Predefined settings provide an easy way to fine tune your printer s operation for special purposes Follow these steps t...

Page 37: ...ee one of the following dialog boxes 3 Choose Color or Black ink Note When you use advanced settings the Quality Speed slider disappears Windows Click Advanced then click here to see a list of project types Macintosh Click Advanced then click here to see a list of project types easch3 fm5 Page 2 Monday November 25 1996 4 35 PM ...

Page 38: ...per Economy For rough drafts of text only on plain paper Saves ink ICM Windows 95 only Automatically adjusts printout colors to match the colors on your screen ColorSync Macintosh only Automatically adjusts printout colors to match the colors on your screen For more information see page 3 9 6 Choose the Media Type you want to print on The available media are limited by the project you choose For e...

Page 39: ...e 2 Access the Main printer settings dialog box as described on page 1 2 Windows or page 1 6 Macintosh 3 Click Advanced and then click More Settings You see the More Settings dialog box After you customize your print settings for a special project you can save them as a group Then you can reuse them whenever you print a similar project See page 3 11 for instructions Some of these options are autom...

Page 40: ...solution output Works best on Photo Quality media SuperFine 1440 dpi For the highest resolution output on Photo Quality media only 5 Choose the Media Type and Ink settings you want to use following the guidelines in Chapters 1 and 2 Macintosh Some of these options are automatically set or disabled by other settings you choose Note The Print Quality option you choose limits your choice of Media Typ...

Page 41: ...roved print quality Prints graphic data in finer increments to eliminate unwanted banding effects light horizontal lines Always use for color printing High Speed For fast bidirectional printing at lower quality Flip Horizontal Prints a mirror image of your document Use for printing with iron on transfer paper When you iron the printout onto a T shirt or other item it will read correctly Finest Det...

Page 42: ...curacy you can use Image Color Matching ICM under Windows 95 or ColorSync on the Macintosh Follow these steps to customize your color settings 1 Access the More Settings dialog box as described on page 3 4 The color settings appear on the right side of the dialog box as shown Windows Click to set Color Adjustment Mode Drag sliders to set values between 25 and 25 Click to set Color Adjustment Mode ...

Page 43: ...t to specify individual color correction values use the sliders to increase drag right or decrease drag left the settings listed below If you want to use the options described in step 4 you won t be able to specify individual color correction values Brightness Makes your image lighter or darker Contrast Increases or decreases the difference between the bright or dark parts of an image Saturation M...

Page 44: ...ur application uses for printing Using ColorSync on the Macintosh Every device you use for producing or viewing colors your monitor scanner and printer uses a different color technology That s why it s difficult to get printed colors to match the colors displayed on your monitor or other device The Macintosh ColorSync system helps you control all your devices so their colors match your printer s a...

Page 45: ...hoose one of the following options for Rendering Intent Perceptual For printing scanned photographs Saturation For printing graphics intensive documents like presentation pages with charts and graphs Colorimetric For matching colors on your screen as exactly as possible within the limits of desktop technology Reproduces colors the way your eye distinguishes them 8 Click OK and then click Print Not...

Page 46: ... steps 1 Customize your printer settings as described in this chapter 2 Click the Save Settings button on the Main printer settings dialog box You see one of the following 3 Type a unique name for your settings and click the Save button The name you choose will now be available on the Main printer settings dialog box when you click Advanced and then Custom Settings Windows Macintosh easch3 fm5 Pag...

Page 47: ...cintosh Network Printing on a PC Newwork Printing on a Macintosh Managing Print Jobs in Windows Your Windows printer software includes two management utilities the Spool Manager and Status Monitor The Spool Manager starts automatically when you send a job to the printer It allows you to print in the background while you continue to work on your computer and to queue jobs to print at a later time I...

Page 48: ... icon that appears on the Taskbar Windows 95 or at the bottom of your desktop Windows 3 1 To open the Spool Manager at any time double click the Spool Manager4 icon in the EPSON program group or folder You see the Spool Manager window When you send a job to your printer your printer software creates a temporary journal file stores it in the C TEMP or C WINDOWS TEMP folder or directory and assigns ...

Page 49: ...it may be because of a stalled print job Follow these steps to delete it so you can continue printing 1 Open the Spool Manager as described on page 4 2 2 Click on any print jobs marked Held then open the Document menu and click Delete 3 Exit Spool Manager and try printing again Changing the Default Spool Directory If you get an error message when you try to print or printing is very slow you can t...

Page 50: ...hen click OK 5 Choose Default Spool Directory from the Options menu 6 In the dialog box change the spool directory to the one you created in step 1 Then click OK 7 Close Spool Manager Using the Status Monitor The Status Monitor available only if you re using Windows 95 displays automatically when you send a job to the printer However you can use it at any time to see how much ink you have left Fol...

Page 51: ... Monitor icon You see the Despooler window with the Status Monitor at the bottom 4 Check the amount of ink you have left For more information about the Despooler window see page 1 5 For information about these three utilities see Chapter 5 easch4 fm5 Page 5 Tuesday January 14 1997 9 51 AM ...

Page 52: ... Your Macintosh printer software includes two management utilities Monitor2 and Status Monitor If you re using background printing Monitor2 starts automatically when you send a job to the printer It handles background printing while you continue to work on your Macintosh and lets you track documents that are waiting to be printed The Status Monitor alerts you to any problems that occur during prin...

Page 53: ...der Background Printing click On and close the Chooser 3 Select EPSON Monitor2 in your System folder 4 Choose Get Info from the File menu 5 Set the Memory Requirements to 2000 or 3000 depending on your system s available RAM 6 While you re printing click the EPSON Monitor2 icon on the Application menu at the right end of the menu bar You see a dialog box like the following 7 You can select a job a...

Page 54: ...om the File menu or click the Print button in your application You see the printer settings dialog box 2 Click the Utility button You see the Utility menu 3 Click the StatusMonitor icon The software checks the amount of ink remaining in the printer and displays the StatusMonitor window For information about these three utilities see Chapter 5 Click to recheck ink level Click to control messages an...

Page 55: ... sends journal files from your computer to a shared directory on a network server These files can then be printed from another computer attached to the printer First you need to run Spool Manager and identify the shared directory to use for journal files After you set this up on the computer connected to the printer the host system you need to perform a similar procedure on each remote system on t...

Page 56: ...the Remote Despool tab and then click the Printing from remote queues option 6 Click the Browse button and select the remote server directory that will receive journal files 7 Click OK and minimize the Spool Manager Setting Up Remote Systems Follow these steps to set up computers on the network 1 Create an icon for the EPSON Spool Manager EPSPLMGR EXE in the WINDOWS SYSTEM folder or directory 2 Op...

Page 57: ...indows 95 If you want to use your printer on a network running Windows 95 you need to set up the port and network path on the computer connected to the printer Follow these steps 1 Double click My Computer 2 Double click the Printers folder 3 Right click the EPSON Stylus COLOR 800 icon and choose Properties 4 Click the Details tab A dialog box like the following appears easch4 fm5 Page 11 Tuesday ...

Page 58: ...ds either the LocalTalk board or the Ethernet board See Appendix A for more information about optional interfaces Then you can use the EPSON Namer utility and set up your printer in the Chooser The EPSON Namer was installed on your hard drive along with the other printer software Assigning a Name to the Printer Follow these steps to use the EPSON Namer utility 1 Double click the EPSON Namer icon o...

Page 59: ...elect the AppleTalk zone you want to use A list of all printers connected to the selected zone appears on the right 4 Click the name you assigned to your EPSON Stylus COLOR 800 You see a prompt asking you to confirm your choice 5 Click OK If your printer name doesn t appear make sure the printer is turned on and correctly connected then click RETRY 6 To ensure compatibility leave Background Printi...

Page 60: ... Transporting the printer Replacing an Ink Cartridge When a B black or A color ink out light flashes the indicated cartridge is low on ink This is a good time to make sure you have a new cartridge When the light stays on the cartridge is empty and you need to replace it When you need new ink cartridges contact your dealer or call EPSON Accessories at 800 873 7766 U S only In Canada please call 800...

Page 61: ...and not printing before you start Then follow these steps 1 Determine which cartridge needs to be replaced 2 Lower the output tray and raise the printer cover Then locate the Y black and X color cleaning buttons next to the control panel under the printer s cover 3 Press the Y black or X color cleaning button and hold it for three seconds Caution To avoid damaging the printer never move the print ...

Page 62: ...lor ink cartridge The cartridge rises up from its holder 5 Lift the cartridge out of the printer and dispose of it carefully 6 Follow the steps in the next section to install the new ink cartridge Caution Don t open the clamp or remove a cartridge except to replace it with a new one Once you remove a cartridge you can t reuse it even if it contains ink Warning If ink gets on your hands wash them t...

Page 63: ...er the ink cartridge into its holder with the label facing up and the arrow pointing to the back of the printer 4 Press down the ink cartridge clamp until it locks in place Caution You must remove the yellow tape seal from the top of the cartridge leaving the tape on will permanently damage it Do not remove the clear seal from the bottom of the cartridge ink will leak out black cartridge color car...

Page 64: ...nd aligning the print heads you can replace one or both cartridges Follow these steps to replace an ink cartridge before the B black or A color ink out light is flashing or on 1 Make sure the printer is turned on and not printing 2 Lower the output tray and raise the printer cover Then locate the Y black and X color cleaning buttons next to the control panel under the printer s cover 3 Press both ...

Page 65: ...eaning Utility Follow these steps to run the utility from a Windows computer or a Macintosh 1 Make sure the printer is turned on but not printing and the B black and A color ink out lights are off 2 Access the main printer settings dialog box as described in Chapter 1 3 Click the Utility tab Windows or the Utility button Macintosh You see the Utility menu 4 Click the Head Cleaning icon 5 Follow th...

Page 66: ...nting and that the B black and A color ink out lights are off 2 Open the printer cover 3 Press the Y black or X color cleaning button and hold it for three seconds Cleaning takes about two minutes during which the printer makes some noise and the Ppower light flashes 4 When the Ppower light stops flashing repeat step 2 for the other print head if necessary After you re finished cleaning and the Pp...

Page 67: ...staggered horizontal and straight vertical line should be complete with no gaps in the dot pattern If your printout looks okay you re done If any dots are missing clean the print heads again as explained in the previous sections Aligning the Print Heads If your printouts contain misaligned vertical lines you may need to align the print heads You can align the print heads in either of the following...

Page 68: ...the Control Panel To Align the Print Heads Follow these steps to align the print heads using the control panel buttons 1 Make sure the printer is turned off and paper is loaded 2 Open the printer cover 3 Hold down the E load eject button and the Y black cleaning button and turn on the printer Then release the buttons The printer prints an instruction sheet that tells you how to align the print hea...

Page 69: ...rt with a soft brush 4 Clean the exterior of the printer with a soft damp cloth Keep the printer cover closed so water doesn t get inside 5 Clean ink out of the printer s interior with a soft damp cloth Caution Don t touch the gears inside the printer Never use alcohol or thinner for cleaning they can damage the printer components and case Don t use a hard or abrasive brush Don t get water on the ...

Page 70: ...m the sheet feeder and remove the paper support 4 Push in the output tray extensions and close the tray 5 Repack the printer and attachments in the original box using the protective materials that came with it See the Notice Sheet that was packed with the printer Be sure to keep the printer flat as you transport it If you notice a decline in print quality after transporting the printer clean the p...

Page 71: ...s Fixing paper jams and other paper problems Solving miscellaneous printout problems Your printer provides a number of ways to help you diagnose problems To identify the most common problems read the lights on the printer s control panel See the following section for more information You can also use the Status Monitor utility to identify common problems For instructions see page 1 5 Windows 95 or...

Page 72: ...light flashes paper is jammed in the printer Turn off the printer and gently pull out all paper Then press the E load eject button See page 6 14 for more information S When the paper light comes on your paper ran out or is incorrectly loaded Load paper in the feeder and then press the E load eject button B A When an ink light flashes your ink supply is low Make sure you have a replacement cartridg...

Page 73: ...cable from the printer 3 Make sure paper is loaded in the feeder 4 Press the E load eject button and hold it down while you press the Ppower button Continue to hold the buttons until the Ppower light starts to flash The printer prints a nozzle check pattern shown on page 5 8 and samples of fonts and colors 5 To end the test turn off the printer Using Hex Dump Mode You can use the printer s hex dum...

Page 74: ...an the print heads following the instructions in Chapter 5 Use higher quality paper appropriate for your print job See Chapter 2 for a list of EPSON papers Match the Media Type in the main printer settings dialog box to the type of paper or media you loaded in the printer See Chapter 1 for details Turn off High Speed mode in the advanced printer settings dialog box as described in Chapter 3 Replac...

Page 75: ...ave option is not set Turn on MicroWeave in the advanced printer settings dialog box See Chapter 3 for more information Possible cause Solution The print head nozzles are clogged Clean the print heads See Chapter 5 for instructions The High Speed setting is turned on Turn off the High Speed setting if vertical lines are misaligned See Chapter 3 for information The print heads are misaligned Run th...

Page 76: ...an t exactly match the colors you see on your monitor screen Use the ICM Windows 95 or ColorSync Macintosh settings See Chapter 3 for more information The color settings in your application software need adjustment You may be able to adjust various color settings in your application software See your software documentation for more information Possible cause Solution The print head nozzles are clo...

Page 77: ...ng matches the paper or media you re using Then the printer software can automatically select other settings for the best quality See Chapter 1 for instructions Multiple sheets entering the output tray are smearing the ink on ejected pages Remove each sheet from the output tray as soon as it is printed to prevent smearing especially if you use transparencies Ink has leaked inside the printer Clean...

Page 78: ... operable Possible cause Solution The interface cable is not connected securely Turn off your printer and computer Then make sure the cable is connected securely and meets the printer s specifications Try printing again The printer has an internal problem Turn off the printer and computer disconnect the interface cable and run a self test as described on page 6 3 The printer or application softwar...

Page 79: ...he paper and follow the guidelines for preventing jams as described on page 6 14 If on paper is used up or is loaded incorrectly Load paper or remove the stack and reload it as described in Chapter 2 Then press the E load eject button to turn off the light and resume printing Possible cause Solution If flashing the ink supply is getting low You need to replace the indicated ink cartridge soon see ...

Page 80: ... on again If the lights still flash or stay on contact EPSON as described in the Introduction Possible cause Solution The ink cartridge clamp isn t locked down Press down on the clamp to lock it Packing material remains in the carriage Remove all packing material following the instructions on the notice sheet The printer needs to initialize If the printer is not moving or making noise but the ligh...

Page 81: ...tion You need to increase the memory allocation for your application EPSON Monitor2 or both Choose Get Info from the File menu when EPSON Monitor2 is highlighted and increase the Memory Requirements See Chapter 4 for more information Also turn off background printing if it s on Possible cause Solution The Windows Print Manager is interfering with the Status Monitor Make sure Use Print Manager for ...

Page 82: ...e Get Info from the File menu and increase the Memory Requirements for EPSON Monitor2 or turn off background printing Your port settings are incorrect in Windows 95 Change your default spool directory and disable port settings as described in Chapter 4 Possible cause Solution Your Macintosh has extension confilcts Make sure AppleTalk is inactive In the Extensions Manager disable the AppleShare Fil...

Page 83: ...t curled or creased Isn t too old See Chapter 2 or your paper packaging for more information Isn t loaded above the arrow on the left edge guide Isn t jammed inside the printer If the S paper out light is flashing paper is jammed Then reload the paper as described in Chapter 2 making sure the left edge guide is adjusted to fit the paper s width Try this Then do this Remove the stack of paper Make ...

Page 84: ...d then even the edges before loading it Load paper beneath the arrow mark on the left edge guide Adjust the left edge guide to fit the width of your paper Possible cause Solution If the paper doesn t eject fully you may have set the wrong paper size Press the E load eject button to eject the paper Then make sure you select the correct paper size in your application or printer software If it s wrin...

Page 85: ...delete any queued files Increase the Memory Requirements for EPSON Monitor2 The interface cable is not securely connected Turn off your printer and computer Then make sure the cable is connected securely and meets the printer s specifications Possible cause Solution Margins are set incorrectly in your application software Check your software documentation for instructions on selecting the correct ...

Page 86: ...documentation or online help for instructions Paper settings in the printer software are incorrect for your paper size Check the settings in the paper dialog box to make sure they re correct for your paper size See Chapter 2 for more information The print head nozzles are clogged Clean the print heads following the instructions in Chapter 5 easch6 fm5 Page 16 Tuesday January 14 1997 9 48 AM ...

Page 87: ...ollowing sections Selecting an interface board Using Macintosh interface boards Using the PC serial interface board Installing optional interfaces Selecting an Interface Board You can install the following interface boards in your printer Using Optional Interfaces Type of interface board Model number Compatibility Serial C823051 PC 32KB serial C832071 PC 32KB parallel C823101 PC LocalTalk C823121 ...

Page 88: ... that came with the connector kits If you install the Ethernet board connected to a thin coaxial 10BASE2 cable and the printer is the last device on the network you need to obtain a 50 ohm terminator The Ethernet transceiver is included on the EPSON Ethernet board so you do not need an adapter box for the printer Using the PC Serial Interface Board Before you install the serial interface board in ...

Page 89: ...ce cables 3 Use a cross head screwdriver to remove the two screws securing the shield plate to the interface slot then lift off the plate Be sure to keep both screws you may need to use them again when you reinstall the shield plate 4 Be sure to set any switches and jumpers on the board See the interface board s manual for details If your board has a jumper labeled JG make sure that you set it to ...

Page 90: ... a grounding wire connect it to one of the screws securing the parallel interface Also if you are using more than one computer reconnect the other interface cable 8 Make sure the printer is turned off Then plug in the power cord In most cases the printer automatically detects the interface you re using However if you have trouble printing through an installed interface board you may need to change...

Page 91: ...racter mode Character pitch characters per inch Printable columns Printing speed characters per second Draft Normal 10 80 533 400 12 96 640 480 15 120 800 600 17 10 condensed 137 912 684 20 12 condensed 160 1067 800 Raster graphics mode printable area is 8 27 inches Print quality Available dots CR speed inches per second 180 dpi 180 dpi 1488 26 7 360 dpi 360 dpi 2976 20 720 dpi 720 dpi 5952 20 144...

Page 92: ...f proportional EPSON Courier EPSON Prestige EPSON Script All bitmap fonts are available in 10 12 and 15 cpi You can select other font pitch combinations using ESC P commands Scalable fonts EPSON Roman EPSON Sans Serif EPSON Roman T EPSON Sans Serif H All scalable fonts are available in sizes from 8 to 32 points in 2 point increments and four styles normal bold italic and bold italic The printer al...

Page 93: ...4 210 297 mm A5 148 210 mm B5 182 257 mm Legal 8 5 14 inches Half letter 5 5 8 5 inches Executive 7 5 10 inches Plain paper and special ink jet papers distributed by EPSON 0 003 to 0 004 inch 0 08 to 0 11 mm 17 to 24 lb 64 to 90 g m2 use 24 lb 90 g m2 paper under normal temperature and humidity conditions Transparencies and glossy media Letter 8 5 11 inches A4 210 297 mm A6 105 148 mm glossy film ...

Page 94: ...t margin is 0 35 inch 9 0 mm for Letter and Legal 0 12 inch 3 0 mm for all other paper sizes 1 10 inches 28 mm for 10 envelopes 0 28 inch 7 mm for DL envelopes 0 12 inch 3 mm for C6 envelopes C The minimum bottom margin is 0 55 inch 14 0 mm Note Always load paper into the sheet feeder short edge first except envelopes Load envelopes long edge first A B L B R C A B R C B L Envelope Single sheet eas...

Page 95: ...inches 177 mm Printing Width 18 7 inches 475 mm Depth 24 0 inches 610 mm 27 2 inches 692 mm when loading transparencies Height 12 4 inches 315 mm 7 95 inches 202 mm when loading transparencies Weight 14 3 lb 6 5 kg without the ink cartridges Specification Black ink cartridge S020108 Color ink cartridge S020089 Color s Black Cyan magenta and yellow Print Capacity 900 pages A4 paper text at Normal 3...

Page 96: ...us COLOR 800 is not available from your software manufacturer you can use one of the other EPSON ESC P 2 printer drivers Choose the first printer available from the following two lists Black printing only LQ 870 1170 LQ 570 1070 SQ 870 1070 LQ 850 LQ 500 Color and black printing EPSON Stylus PRO EPSON Stylus COLOR 500 EPSON Stylus COLOR II LQ 860 LQ 2550 Specification 120 V model 240 V model Input...

Page 97: ... the printer off to save the settings The settings remain in effect until you change them again Setting Options Print direction Auto Bi D Uni D Font Courier Roman Sans Serif Prestige Script Roman T Sans Serif H Draft Pitch 10 cpi 12 cpi 15 cpi 17 1 cpi 20 cpi Proportional I F mode Auto Parallel Serial Option Auto I F wait time 10 seconds 30 seconds Software ESC P 2 IBM X24E Auto CR IBM mode only O...

Page 98: ...nt ESC W DC 4 SO DC2 SI ESC w ESC G ESC H ESC T ESC S ESC ESC ESC q Spacing ESC Space ESC c ESC U Character handling ESC t ESC t ESC R ESC ESC ESC ESC 6 ESC 7 ESC Bit image ESC Graphics ESC G ESC ESC i ESC e ESC ESC s Color ESC r ESC r Printing mode ESC K IBM X24E emulation control codes This printer emulates the IBM Proprinter with the following commands For detailed information see IBM s X24E re...

Page 99: ...es 00 through 7F Additional characters are available for hex codes 80 through FF You can select the following character tables through the control panel or software commands PC 437 U S Standard Europe PC850 Multilingual PC860 Portuguese PC861 Icelandic PC863 Canadian French PC865 Nordic Abicomp BRASCII Roman 8 ISO Latin 1 Italic no characters available for hex code 15 Internationalcharacter sets Y...

Page 100: ...t WYSIWIG what you see is what you get output This software prints colors as you see them on your screen default A value or setting that takes effect when the equipment is turned on reset or initialized dithering A halftoning method in which dots are arranged in an orderly pattern Dithering works best for printing images with solid colors such as charts and graphs See also halftoning dpi Dots per ...

Page 101: ...ting font A style of print designated by a name grayscale Shades of gray ranging from black to white Grayscale is used to represent colors when you print with black ink only halftoning A method of using dot patterns to represent an image Halftoning makes it possible to produce varying shades of gray using only black dots or a nearly infinite array of colors using only a few colors of dots initiali...

Page 102: ...r For example a capital W receives much more space than a lowercase i reset To return a printer to its defaults either by sending a command an INIT signal or by turning the printer off and then back on resolution The number of dots per inch used to represent an image The higher the resolution or print quality the more detailed and realistic the image scalable fonts Fonts that can be enlarged or re...

Page 103: ...stment modes 3 8 Color problems 6 5 to 6 6 ColorSync using 3 9 to 3 10 CompuServe 6 Configuration button 4 9 Contrast setting 3 8 Control codes B 8 to B 9 Control panel default settings B 7 Control panel using 1 8 5 7 to 5 9 6 2 Current settings list 1 2 1 6 Custom settings color 3 7 to 3 11 list 3 3 print quality 3 4 to 3 6 saving 3 11 special effects 3 4 to 3 6 Custom size paper 2 6 to 2 10 Cyan...

Page 104: ...10 I IBM X24E emulation control codes B 8 to B 9 ICM Image Color Matching setting 3 9 Ink cartridge specifications B 5 replacing cartridges 5 1 to 5 5 replacing outdated cartridge 5 5 smears 2 5 specifications B 5 supply 1 5 1 8 4 8 Ink Jet Cards see Photo Quality Ink Jet Cards Ink Jet Paper loading 2 3 settings 2 2 specifications B 3 to B 4 Interface boards installing A 3 to A 4 Macintosh A 2 rem...

Page 105: ...cations B 3 to B 4 supply 1 8 tab 2 7 Paper jams 1 8 6 14 Paper support 2 4 Paper tab 1 3 Paper thickness lever 2 5 Photo Quality glossy media choosing 1 7 2 2 loading 2 3 to 2 4 specifications B 3 to B 4 Photo Quality Ink Jet Cards 2 2 2 5 B 3 Photo Quality Ink Jet Paper 2 2 B 3 to B 4 Photo Quality Self Adhesive Sheets 2 2 2 5 B 3 Photo setting 3 3 Plain paper 1 3 B 3 to B 4 Preprinted forms loa...

Page 106: ... B 2 safety approvals B 6 Speed printing B 1 Spool directory changing default 4 3 to 4 4 Spool Manager deleting print job 4 3 problems 6 9 6 11 6 15 using 4 1 to 4 4 Status Monitor enabling 4 6 Macintosh 4 8 to 4 9 problems 6 11 using 4 4 to 4 6 Windows 95 1 5 4 4 to 4 6 Support 4 to 6 System requirements 2 T Technical specifications B 1 to B 9 Testing printer 6 3 Text Graph setting 3 3 Thickness ...

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Epson Artisan 800 - All-in-One Printer, User Manual

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