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epiphan DVI2USB Solo Installation Manual Download Page 41

Installation and Getting Started 

Troubleshooting a Windows installation

Installation Guide

Page 41

Troubleshooting a Windows 

installation

If you experience any difficulty viewing captured images with the 

Windows capture application, review the following items prior to 

contacting technical support.
This section describes:
•

General troubleshooting

•

Troubleshooting USB Frame Grabbers

•

Troubleshooting Network Frame Grabbers

•

To use the network discovery utility to find Network Frame 

Grabbers

•

Troubleshooting PCIe Frame Grabbers

General troubleshooting

Whenever possible, when splitting the VGA signal, use an active 

VGA splitter rather than a passive VGA splitter (also called a Y-

adapter). This will help maintain a cleaner video signal.
If included in the Frame Grabber package, always use the power 

adapter to ensure the Frame Grabber is receiving sufficient 

power. All Frame Grabbers function best if the included power 

adapter is connected to the Frame Grabber and to a power outlet.

Troubleshooting USB Frame Grabbers

If the capture application cannot find the USB Frame Grabber:
• Confirm that the USB Frame Grabber is connected to a video 

capture workstation USB port and has power connected and 

the device’s LEDs are lit.

• Disconnect and re-connect the USB Frame Grabber. This 

prompts Windows to install the device drivers for the Frame 

Grabber if they haven’t already been installed.

• Observe the behavior of the Frame Grabber LED indicators. 

See 

“USB Frame Grabber LED indicators” on page 18

 for LED 

information.

Summary of Contents for DVI2USB Solo

Page 1: ...VGA2USB VGA2USB LR VGA2USB HR VGA2USB Pro KVM2USB DVI2USB VGA2PCIe DVI2USB Duo DVI2USB Solo VGA2Ethernet KVM2Ethernet Frame Grabber Installation Guide www epiphan com 20 April 2010 ...

Page 2: ...form and operating system Your product serial number The version of the capture application and the USB driver that you are using The behavior of your Frame Grabber product LED indicators Technical description of the VGA or DVI signal source including resolution refresh rate synchronization type of hardware Complete description of the problem you re experiencing If possible please provide screen c...

Page 3: ...age contents 6 System Requirements 7 Windows video capture workstation Installation 8 Mac OS X video capture workstation installation 12 Connecting USB Frame Grabbers 15 Connecting Network Frame Grabbers 21 Connecting PCIe Frame Grabbers 28 Connecting KVM Frame Grabbers 32 Troubleshooting a Windows installation 41 Troubleshooting a Mac OS X installation 46 ...

Page 4: ...USB Solo and DVI2USB Duo devices USB Frame Grabbers connect to a video capture workstation USB port and require installation of the Frame Grabber drivers and application software on the video capture workstation before connecting the hardware Network Frame Grabbers include the VGA2Ethernet and VGA2Ethernet Pro device Network Frame Grabbers connect to the same Ethernet network as the video capture ...

Page 5: ...page 7 to select a video capture workstation The video capture workstation can be running Windows Mac OS or Linux Note This document does not describe how to install software on or connect a Frame Grabber to a PC running Linux 3 Use one of the following sections to install the Epiphan drivers and application for the Frame Grabber on the video capture workstation connect the Frame Grabber to the vi...

Page 6: ...an Frame Grabber devices include the following package contents VGA or DVI cable DVI to VGA cable DVI Frame Grabber devices KVM cable KVM Frame Grabber devices USB cable USB Frame Grabber devices Passive VGA splitter Power supply required for all models except the VGA2USB and VGA2PCIe Package contents for Epiphan Frame Grabbers are available on each Frame Grabber s Specifications page on the Epiph...

Page 7: ...2USB 1 6 GHz Network Frame Grabbers 700 MHz VGA2PCIe 700 GHz Processor speed recommended All Duo Core 2 Ghz USB port VGA2USB USB 2 0 ONLY VGA2USB HR LR PRO USB 2 0 also supports USB 1 1 DVI2USB SOLO DUO USB 2 0 also supports USB 1 1 KVM2USB USB 2 0 also supports USB 1 1 Ethernet port Ethernet network Network Frame Grabbers 1 gigabit recommended Also works with 100 Mbps or 10 Mbps but with reduced ...

Page 8: ...rkstation installation on page 12 RAM memory recommended All 1 GB Hard disk space 6 MB plus whatever space you need for recorded files Video capture workstation operating system Windows 2000 XP Vista and Windows 7 See Windows video capture workstation Installation on page 8 Mac OS X 10 4 or more recent see Mac OS X video capture workstation installation on page 12 Linux 2 6 x i386 and x86_64 VGA D...

Page 9: ...n on a Windows video capture workstation that is connected to the same network as the Network Frame Grabber To install the Windows drivers and application The same drivers and application software are used for all Frame Grabbers The drivers and application software includes the Epiphan device drivers the capture application and the Network Discovery Utility Network Frame Grabbers and KVM2Ethernet ...

Page 10: ...ame Grabber To connect the Frame Grabber Note Skip this step if you are installing PCIe Frame Grabber 1 Use of the following sections to connect you Frame Grabber and then return to the following procedure to complete the installation Connecting USB Frame Grabbers on page 15 Connecting Network Frame Grabbers on page 21 Connecting KVM Frame Grabbers on page 32 Note If after connecting a USB or PCIe...

Page 11: ...he status bar should display the IP address of a Network Frame Grabber If the capture application displays Capture device not found the capture application cannot find the Frame Grabber If you have added a viewer password to a Network Frame Grabber you will be prompted to enter the password before the image being captured by the device appears in the capture window 2 You can select Capture Select ...

Page 12: ...Mac as a video capture workstation to view and record images captured by the Frame Grabber Note If want to use a Windows PC as a video capture workstation see Windows video capture workstation Installation on page 8 You must install a PCIe Frame Grabber in a video capture workstation running Windows Note You must install the drivers and application on the Mac OS X video capture workstation before ...

Page 13: ...ac Drivers and Application software Browse to http www epiphan com products to locate the Download page for your Frame Grabber and scroll down to the Mac section of the download page 2 Download the latest version of the drivers and application that will run on the video capture workstation Make sure you note the download destination folder 3 Double click on the dmg file to unpack it if it doesn t ...

Page 14: ...s bar should display the IP address of the Network Frame Grabber If the capture application displays Capture device not found the capture application cannot find the Frame Grabber If you have added a viewer password to a Network Frame Grabber you will be prompted to enter the password before the image being captured by the device appears in the capture window 2 You can select View Show Device List...

Page 15: ...rdware and how to connect a USB Frame Grabber Note Before following the instructions in this section you should install the Windows or Mac OS X drivers and application See Windows video capture workstation Installation on page 8 or Mac OS X video capture workstation installation on page 12 USB Frame Grabber models include the VGA2USB and the VGA2USB LR HR and Pro and the DVI2USB and the DVI2USB So...

Page 16: ... DVI models VGA USB Frame Grabbers capture images from most VESA compatible VGA sources and transmit them to a video capture workstation using a USB 2 0 connection Using the capture application installed on a video capture workstation you can view and record the captured images VGA2USB VGA2USB LR VGA2USB HR VGA2USB Pro DVI2USB DVI2USB Solo DVI2USB Duo ...

Page 17: ...mages USB Frame Grabber Hardware Features This section provides an overview of USB Frame Grabber hardware features Figure 5 USB Frame Grabber connectors and LEDs Power Input Connect the AC adapter to the Frame Grabber power connector and to a power outlet Required for all USB Frame Grabbers except the VGA2USB device USB Frame Grabbers function best if the included power adapter is connected to the...

Page 18: ...urce to a VGA2USB Frame Grabber you require a VGA to DVI converter See the technical specifications for the Frame Grabber at http www epiphan com for information about the supported VGA signaling VGA modes and video modes DVI Input To connect a DVI source to a DVI USB Frame Grabber To connect a VGA source to a DVI2USB Frame Grabber you require a DVI to VGA converter See the technical specification...

Page 19: ...Tuning capture settings indicates that the USB Frame Grabber is performing image adjustments to optimize the USB Frame Grabber s capture settings Connecting USB Frame Grabbers Use the following steps to connect VGA and DVI USB Frame Grabbers Figure 6 Connecting VGA USB Frame Grabbers DVI2USB Green Amber Red DVI2USB Solo Green Red Blue DVI2USB Duo Green Amber Red Power Ready Capturing Tuning Captur...

Page 20: ...bber 1 Use the VGA or DVI cable to connect the VGA or DVI signal output source to the Frame Grabber VGA or DVI port You can use a high quality VGA or DVI splitter to split the VGA or DVI signal between an external monitor and the USB Frame Grabber 2 Connect the power adapter to the device The power adapter is required for all models except the VGA2USB Video Capture Workstation Equipment with VGA S...

Page 21: ...ws capture application on page 11 for a Windows video capture workstation or To start the Mac OS capture application on page 14 for a Mac video capture workstation Connecting Network Frame Grabbers This section describes the Network Frame Grabber hardware and software and how to connect a Network Frame Grabber Network Frame Grabber models include the VGA2Ethernet and the VGA2Ethernet Pro Note Befo...

Page 22: ...over an Ethernet network to a video capture workstation Using the capture application installed on a video capture workstation you can view and record the captured images Network Frame Grabber Hardware Features Network Frame Grabbers have the following hardware features Figure 8 VGA2Ethernet connectors and LEDs Right Side Eth 2 Eth 1 Power Left Side LEDs OUTPUT INPUT Reset Button Not Used ...

Page 23: ... 1 or ETH 2 directly to the video capture workstation Ethernet port ETH 2 Secondary 10 100 1000 Base T RJ 45 auto sensing Ethernet network port This port is useful for some configurations INPUT Connect a DVI or VGA source to a VGA2Ethernet device To connect a VGA source you require a VGA to DVI converter See the VGA2Ethernet technical specifications for information about the VGA signaling VGA mode...

Page 24: ...ton Reset the device to factory default settings To use this button disconnect power to the device press and hold the Reset button as you reconnect the power The blue LED lights up Keep pressing the Reset button until the blue LED turns off and the Green LED lights up Release the Reset button The Frame Grabber device starts normally but with all settings returned to factory defaults Note You may h...

Page 25: ...e the following software features to install the VGA2Ethernet or VGA2Ethernet Pro device on the network Red LED During operation the red LED blinks each time the device captures an image and sends it to a video capture workstation You can use the red LED as an indicator that the device is capturing images Default IP address and network mask IP 192 168 255 250 Netmask 255 255 255 252 IP address fro...

Page 26: ...onnect and turn on a Network Frame Grabber 1 Use a VGA or DVI cable to connect the VGA or DVI source to the Network Frame Grabber INPUT or VGA IN port You can use an active VGA or DVI splitter to split the VGA or DVI signal between a monitor and the Network Frame Grabber Web admin interface Use the Web admin interface for changing the IP address making device Adjustments and installing new firmwar...

Page 27: ...ning the TCP IP protocol Ideally the Network Frame Grabber should be able to connect to the Internet You can optionally connect the Network Frame Grabber directly to a video capture workstation 1 gigabit Ethernet port 3 Connect the power adapter to the Network Frame Grabber The Network Frame Grabber powers on and the LEDs go through their power on sequence When power is first connected the blue LE...

Page 28: ... Grabbers This section describes the PCIe Frame Grabber hardware and how to install a PCIe Frame Grabber and connect a VGA source to it PCIe Frame Grabber models include the VGA2PCIe card Note It is recommended that you download and install the latest drivers for the video capture workstation motherboard from the motherboard manufacturer s website before installing the PCIe Frame Grabber Frame Gra...

Page 29: ...ws Figure 12 shows an example of different PCIe slots on a single PC motherboard Note 1x PCIe cards do not require high capacity 4x 8x or 16x PCIe slots So the best place to install the VGA2PCIe card would be a 1x PCIe slot Usually you would want to reserve high capacity PCIe slots for the devices that need them Figure 12 PCIe slots from top to bottom 4x 16x 1x and 16x compared to a traditional 32...

Page 30: ...components VGA IN Connect a VESA compatible VGA source to the VGA2PCIe card See the VGA2PCIe technical specifications on the Epiphan web site for information about the video input supported by the VGA2PCIe card LED startup sequence Green and blue LEDs When the PC starts up the VGA2PCIe blue led lights up A few seconds later the green LED lights up After about another 20 seconds the blue LED turns ...

Page 31: ...5 Select a PCIe slot and remove the corresponding filler panel from the PC slot opening 6 Holding the VGA2PCIe card by the edges align the card edge connector with the PCIe slot 7 Slide the card mounting bracket into the small slot at the end of the PCIe opening 8 Applying even pressure at both corners of the card push the card down until it is firmly seated in the slot Caution Do not use excessiv...

Page 32: ...bilities that you can use to manage any computerized machine with a VGA output and keyboard mouse inputs from a video capture workstation If the computerized machine has a VGA port and PS2 mouse and keyboard ports you can connect the KVM Frame Grabber directly KVM Frame Grabbers also come with a PS 2 to USB adapter that you can use if the computerized machine only has USB ports for mouse and keybo...

Page 33: ...s on page 18 KVM Input Connect the yellow KVM connector of the Epiphan KVM cable to the KVM Input port of the KVM2USB device See the KVM2USB technical specifications for information about the supported VGA signaling VGA modes and video modes supported KVM Cable Special Epiphan cable used for the connection between the keyboard video and mouse connectors of the computerized machine and the KVM2USB ...

Page 34: ...uto sensing Ethernet network port to connect the device to the Ethernet network The ethernet ports are auto sensing You can connect ETH 1 or ETH 2 directly to the video capture workstation Ethernet port ETH 2 Secondary 10 100 1000 Base T RJ 45 auto sensing Ethernet network port This port is useful for some configurations VGA IN Connect the yellow end of an Epiphan KVM cable from the machine to be ...

Page 35: ...ue LEDs When the device first starts up the blue led lights up A few seconds later the green LED lights up After about another 20 seconds the blue LED turns off leaving the green LED on indicating that the device has started up and can start capturing images During operation the blue LED blinks during VGA signal test operation and when the system tunes VGA parameters Red LED During operation the r...

Page 36: ...hernet device on your network Default IP address and network mask IP 192 168 255 250 Netmask 255 255 255 252 IP address from a DHCP server The device can get an IP address on the network from a DHCP server if the network has one If the device gets an IP address from a DHCP server the capture application and Network Discovery tool can automatically find the device on the network Web admin interface...

Page 37: ...on the video capture workstation before connecting the KVM2USB Frame Grabber 1 Connect the black video connector and the green and purple PS 2 connectors of the Epiphan KVM cable to the keyboard video and mouse ports of the equipment to be managed Use the PS 2 to USB adapter and DVI to VGA adapters if required 2 Connect the yellow KVM connector of the Epiphan KVM cable the single connector end to ...

Page 38: ...ion on page 14 for a Mac video capture workstation 5 Start the capture application and use the options on the KVM menu to start and stop KVM operation Connecting KVM2Ethernet Frame Grabbers This section describes how to connect a KVM2Ethernet device to manage a computerized machine with a VGA output and keyboard mouse input If the machine to be managed has a VGA port and PS2 mouse and keyboard por...

Page 39: ...ector end to the KVM2Ethernet VGA IN port Figure 18 Connecting to the machine to be managed 3 Use a RJ 45 Ethernet cable to connect the KVM2Ethernet Eth 1 port to a 10 100 1000 Base T Ethernet network For best performance connect the KVM2Ethernet to a 1000 Base T Ethernet network You can also improve performance by using Ethernet cables with 4 pairs of wires Cat5e or Cat6 cables are preferred to C...

Page 40: ...tart up the VGA source If you have installed the drivers and application software you should be able to use the Epiphan Network Discovery Utility to find the KVM2Ethernet device on your network See To use the network discovery utility to find Network Frame Grabbers on page 44 See Troubleshooting a Windows installation on page 41 if the Network Discovery Utility does not find the Network Frame Grab...

Page 41: ...splitter also called a Y adapter This will help maintain a cleaner video signal If included in the Frame Grabber package always use the power adapter to ensure the Frame Grabber is receiving sufficient power All Frame Grabbers function best if the included power adapter is connected to the Frame Grabber and to a power outlet Troubleshooting USB Frame Grabbers If the capture application cannot find...

Page 42: ...rs in the device manager as an Imaging Device and the Windows Device includes an Enhanced Host Controller entry which is how Windows reports a USB 2 0 port Figure 20 Windows Device Manager imaging device and USB ports If you are still having problems close all applications and restart the video capture workstation When the video capture workstation has started up open the Windows Device Manager to...

Page 43: ...Frame Grabber is connected to the network Use the Network Discovery Utility to find the Network Frame Grabber See To use the network discovery utility to find Network Frame Grabbers on page 44 If the Network Discovery Utility cannot find the Network Frame Grabber log into the Network Frame Grabber Web admin interface and change the Network Frame Grabber IP configuration to be compatible with your ...

Page 44: ... Frame Grabbers the Network Discovery Utility displays a name serial number IP address and status such as device OK or Not Found Figure 21 shows the Network Discovery Utility connected to a VGA2Ethernet device at IP address 192 168 20 21 and a KVM2Ethernet device at IP address 192 168 20 102 If a device is selected and is capturing images the current captured image should appear on the Network Dis...

Page 45: ...ws Device Manager reports a the VGA2PCIe card under System Devices PCIe Bus Observe the behavior of the Frame Grabber LED indicators See PCIe Frame Grabber Hardware features on page 28 for LED information If after following the installation steps you are still having problems close all applications and restart the video capture workstation When the video capture workstation has started up open the...

Page 46: ...e Grabber is receiving sufficient power All Frame Grabbers function best if the included power adapter is connected to the Frame Grabber and to a power outlet Troubleshooting USB Frame Grabbers If the capture application cannot find the USB Frame Grabber Confirm that the USB Frame Grabber is connected to a video capture workstation USB port and has power connected and the device s LEDs are lit Con...

Page 47: ...ce with USB driver troubleshooting browse to http www epiphan com products and locate the Download page for the Frame Grabber Observe the behavior of the Frame Grabber LED indicators See USB Frame Grabber LED indicators on page 18 for LED information If after following the installation steps you are still having problems close all applications and restart the video capture workstation When the wor...

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