User Guide
Troubleshooting
Troubleshooting
Use the follow table for help if you are experiencing problems or unexpected behavior from your AV.io
HD+.
Symptom(s)
Action(s) to resolve
Device not detected after interrupted firmware
update
(Windows only) When in the config tool press
F12 to enter firmware recovery mode, then
select a firmware file and click update to forcibly
reflash the capture card.
Applications cannot open the capture card when a
custom UVC mode is set
Please make sure that the card is connected via
USB 3.0 for all modes to be valid; only low frame
rate modes are valid when connecting via USB
2.0
40