User Manual HP M3 r3 DN (1) rev2019/03
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S
TANDARD
W
ARRANTY
Warranty terms
This warranty is given by Southern Cross Water Heating Pty Ltd in relation to Envirheat Heat
Pump Hot Water Systems (the Product).
The benefits conferred by this warranty are in addition to all other legal rights and remedies of
the Customer in respect of the Product. Given installation and application is in accordance
with the manufacturer’s specifications and instructions, the Product and components are
warranted by Enviroheat for the cost of labour and components in the event of defects arising
from faulty materials and/or workmanship in accordance with the warranty conditions and
exclusions stated in this document.
Where the Product is installed outside the boundaries of a Capital Cities Metropolitan area or
where the Product is installed outside a 25km radius of a Enviroheat Dealer business address,
the cost of transport, insurance and travelling will be charged to the consumer.
For all new Product purchases through public sales auctions, internet and/or other electronic
sales auctions or remote offerings, the warranty for the Product is the responsibility of the
dealer or reseller of the Product, and not of Enviroheat.
Warranty of the Product will remain with the Product for the warranty coverage period.
Warranty conditions
The initial point of contact for all Warranty claims is the Enviroheat Dealer from whom the
Product was purchased.
All warranty claims must be reported to Enviroheat no later than 14 days from the date the
fault is reported to the Enviroheat Dealer. All terms of this warranty are effective from the
date of installation of the Product and the attending service person reserves the right to verify
this date by requesting a copy of the certificate of compliance
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, installation record issued by
an appropriately qualified installer or proof of purchase prior to the commencement of any
warranty work. The Product must have been installed, commissioned, serviced, repaired and
removed by a licensed gasfitter or plumber in accordance with the
manufacturer’s
installation
instructions, current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal
building codes by persons authorised by local regulations to do so. Cost of labour or materials
to remedy an installation that does not comply with these requirements will be at the express
cost of the installer.
The Product must be operated and maintained in accordance with Enviroheat’s operating
instructions. This warranty only applies to the Product as supplied by Enviroheat and does not
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Certificates of compliance must be issued by the installer in all States and Territories of Australia where this
requirement is mandatory. States and Territories where installers are not required to issue Certificates of compliance,
appropriate documentation must be provided.
