Enviro G50GI Owner'S Manual Download Page 51

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Troubleshooting

Table 10: Troubleshooting

Problem

Possible Cause

Solution

Locking

conditions

Reset the Proflame IFC board

· Turn the system off by pressing the ON/OFF button on

the transmitter

· After approximately 2 seconds press the ON/OFF button

on the transmitter again.

· In the manual flame control mode, use the down arrow

button to reduce the flame to off, indicated by the word

OFF displayed on the transmitter LCD screen.

· Wait approximately 2 seconds and press the up arrow

button, the ignition sequence will start.

Main burners

will not start

The pilot flame has gone out

· Low or no gas pressure/ air in the line

The remote control is not working

correctly

· Replace the batteries

The thermostat is disconnected or

set too high

· Set the thermostat to a lower temperature

Problem with flame sensor circuit

· Check gas line pressure
· Check wiring to thermostat for breaks

· Check for flame impingement on thermopile

Flame lifting

Leak in vent pipe

· Check for leaks in vent connections

Improper vent configuration

· Check vent configuration with manual

Improper Restrictor Setting

· Decrease restriction level

Blue Flames

The heater has just been started

· Normal during start up: flame will yellow as the fireplace

heats up

Improper air shutter adjustment

· Adjust air shutter – contact your dealer

Glass fogs up

Normal condition: after the

appliance warms up the glass will

be clear.

**Due to additives in gas, glass may get hazy during

operation** Clean as needed.

Flames are

burning

“dirty” or

sooting

Too much media glass

· Remove some glass media

Improper air shutter adjustment

· Increase primary air adjustment

Incorrect rating input

· Check manifold pressure and clock input rating for over-

firing

Incorrect Restrictor Setting

· Decrease restrictor setting

Baffle Plate (see below)

· Remove baffle plate if your vent run is restrictive

Burner Tube (see below)

· Use larger burner tube if you vent run is restrictive

G50 Exhaust Baffle

Baffle Plate

Screw (X6)

T20 Screw (X4)

Burner Tube

Gasket

Burner Pan

Note: For G50GID specific troubleshooting refer to the Dexen user manual supplied

Summary of Contents for G50GI

Page 1: ...tion and service must be performed by a qualified installer service agency or the gas supplier Version Française www enviro com fr html C 4001609 W A R R A N T Y R E G I S T R A T I O N e n v i r o c o m w a r r a n t y G50GI G50GID D I R E C T V E N T F I R E P L A C E I P I CERTIFIED TO ANSI Z21 88 CSA 2 33 VENTED GAS FIREPLACE HEATERS CSA 2 17 GAS FIRED APPLIANCES FOR HIGH ALTITUDES ...

Page 2: ...g immediately Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a qualified installer service agency or the gas supplier Massachusetts installations Warning This product must be installed by a licensed plumber or gas fitter when installed with...

Page 3: ...ust be performed by a qualified installer service agency or gas supplier This installation must conform to local codes or in the absence of local codes with the National Fuel Gas Code ANSI Z223 1 NFPA 54 or the Natural Gas and Propane Installation Code CSA B149 1 To prevent injury do not allow anyone who is unfamiliar with the stove to operate it To prevent injury if the pilot or pilot and burners...

Page 4: ... 16 Media Tray Removal 17 Glass Burner Removal 17 Fuel Conversion 18 Initial Installation 20 Introduction 20 Unit Install Preparation 20 Placement and Framing 24 Vent Heat Shields 25 Cool Surface Framing 26 Cool Surface Activation 29 Floor Protection 30 Mantel Requirements 30 Flat Wall Installation 31 Recess Installation 32 Corner Installation 33 Minimum Venting Requirements 34 Flex Venting 35 Cle...

Page 5: ...I Z21 88 CSA 2 33 VENTED GAS FIREPLACE HEATERS CSA 2 17 GAS FIRED APPLIANCES FOR HIGH ALTITUDES This ENVIRO G50 Fireplace Has been certified for use with either natural gas or propane see rating label Is not for use with solid fuels Is approved for a bedroom or bed sitting room IN CANADA must be installed with a listed wall thermostat IN USA see current ANSI Z223 1 for installation instructions Mu...

Page 6: ...ormation for your fireplace is on this label as well as the model specific serial number which you will need for warranty information The sheet is located inside the cabinet under the gas valve Figure 1 G50 Dimensions 50 1270 51 1295 3 4 19 40 1016 39 7 16 1002 41 1 2 1054 8 7 16 214 47 1194 35 7 16 900 2 1 4 58 10 1 16 256 49 7 8 1267 2 5 16 58 9 11 16 245 Gas Inlet Right Side 54 7 16 1383 22 11 ...

Page 7: ...t has been under water Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water OPERATING INSTRUCTIONS 1 STOP Read the safety information above on this label 2 Read the owner s manual including the section on Remote Control operation 3 Turn off all electric power to the appliance 4 Do not a...

Page 8: ...Figure 3 The Transmitter is powered by three 3 AAA type batteries A Mode Key is provided to Index between the features and a Thermostat Key is used to turn on off or index through Thermostat functions Figure 8 9 System Description The Proflame 2 Remote Control System consists of two 2 elements 1 Proflame 2 Transmitter 2 Integrated Fireplace Controller IFC and wiring harness to connect to the gas v...

Page 9: ...A battery back up if there is a power outage Only main burner control can be used while operating with the battery back up auxiliary components such as the convection fan cannot be used Use the reset button see Figure 5 to synchronize the remote transmitter to the IFC for the first time or after batteries have been replaced CAUTION Property Damage Hazard Excessive heat can cause property damage Th...

Page 10: ...uence to change the scale see Figure 6 Turn off the Appliance Press the ON OFF key on the transmitter to turn the fireplace off The IFC will confirm your command with a single beep The pilot light IPI and the main burner will turn off The pilot will remain lit if the fireplace is in CPI mode Room temperature information will still be displayed on the remote when the unit is off Note It is recommen...

Page 11: ...vel Operating Instructions Room Thermostat Transmitter Operation The remote transmitter acts as a room thermostat The thermostat can be set to a desired temperature to control the comfort level in a room Press the THERMOSTAT key to activate this function The transmitter display will indicate the thermostat is ON and the set temperature can be adjusted with the UP DOWN key The flame will cycle on a...

Page 12: ...em The life span of the batteries depends on various factors such as battery quality ignition attempts remote usage and power outage duration Figure 12 Key Lock Key lock This function will lock the keys to avoid unsupervised operation Press the MODE and UP key simultaneously to activate this function Repeat this sequence to deactivate A lock icon will be displaced on the screen when activated Figu...

Page 13: ...mbustion quality The shutter adjusts how much air gets mixed with the gas before it ignites adjustments can be made to accomodate various climates and vent configurations Remove surround to access the air shutter Find the lever underneath the firebox see Figure 15 Moving the lever inward closed will make the flame appear more yellow and tall moving the lever outward open will make the flames appea...

Page 14: ... amount of use the glass should require cleaning no more than two or three times a season WARNING Do not clean the glass when it is hot Cleaning The Firebox Carefully remove the glass they are fragile Gently remove all the media and place on a paper towel Vacuum the bottom of the firebox thoroughly Carefully clean any dust off the glass and remove any lint from the burner and pilot At this time in...

Page 15: ...uick wipe with denatured alcohol on a soft cloth BEFORE lighting the fireplace Never clean the face when it is hot Do not use other cleaners as they may leave a residue which can become permanently etched into the surface Figure 16 Surround Removal WARNING Do not attempt to remove the surround panel until the unit has completely cooled There are four mounting hooks that hold the surround into posi...

Page 16: ...o remove the glass door if the fireplace is not completely cold WARNING Never operate the fireplace with the glass door removed Figure 17 Door Cover Removal Door Cover Removal To remove the door cover remove the two 2 wing nuts using your fingers then lift up and outward Wing nuts are only for shipping and do not need to be reinstalled D S Figure 18 Glass Door Removal WARNING Do not touch or attem...

Page 17: ...re carefully Proceed only when the unit has completely cooled down 5 Remove the upper tray hat by removing the two 2 upper T 20 screws 6 Remove the four 4 remaining T 20 screws securing the glass media tray see Figure 19 Lift up and out To re install the tray follow steps above in reverse When placing the tray back in the unit be sure not to move the air shutter Do not over tighten the burner scre...

Page 18: ...uthority having jurisdiction If the information in these instructions is not followed exactly a fire explosion or production of carbon monoxide may result causing property damage personal injury or loss of life The qualified service agency is responsible for the proper installation of this kit The installation is not proper or complete until the operation of the converted appliance is checked as s...

Page 19: ...justment using the remote Confirm the inlet and manifold gas pressures are within the acceptable range using a manometer see Initial Installation Gas Line Connection and Testing If this unit has been installed at an altitude higher than 2000ft 610m it is required to de rate the unit accordingly In the USA The appliance may be installed at higher altitudes Please refer to your American Gas Associat...

Page 20: ...rize yourself with the parts included with the unit Please review the following instructions carefully to ensure the unit is prepared properly before installation 4 5 7 10 9 8 3 2 6 1 11 Diagram 1 Additional Parts Item Number Item Description Quantity 1 Cool Surface System Bezel 1 2 Heat Shield Support 1 3 Standoff Brace 1 4 Top Heat Shield 1 5 Vertical Heat Shield 1 6 Top Standoff 2 7 Rear Heat S...

Page 21: ...d top standoffs by hand to form general shape Figure 28 Top Standoff Shape Step 2 There are four 4 nailing flanges to secure the unit to the framing they are assembled flat from the manufacturer Remove the upper T 20 screw and rotate each nailing flange upward until the bare nailing flange hole lines up and reinstall the T 20 screw Bend the flange 90 degrees making it flush with the cabinet face F...

Page 22: ... position using supplied T 20 screws Initial Installation QUALIFIED INSTALLERS ONLY Step 4 Install heat shield support using five 5 supplied T 20 screws Figure 30 Heat Shield Support Install Figure 31 Standoff Brace Install Step 5 Install standoff brace using nine 9 supplied T 20 screws ...

Page 23: ...ll the supplied non combustible facing boards with twelve 12 supplied 8 32 x 75 fasteners and a 1 4 inch socket These screws can be found in the manual bag remove them and install the board Line up the holes and drill fasteners into the board until the screw head is flush with facing board CAUTION DO NOT DRILL INTO THE BOARD ANY FURTHER OR IT MAY CRACK This board is mandatory unless CSS is used if...

Page 24: ... strong and level surface The gas line must be run to the right side of the fireplace there is a 3 8 NPTM fitting to connect the gas line to The electrical wiring must be brought to the left side The location of the fireplace should be chosen so there will be at least a 36 inches 914 mm clearance from drapes doors and other combustible materials Figure 34 G50 Minimum Framing 78 1 981mm 23 590 mm 5...

Page 25: ...imately 1 inch 254mm above the top of the vent pipe Figure 36 Rear Heat Shield Vent Heat Shields All vent configurations require installation of the vertical vent heat shield Remove the three 3 T 20 screws from their respective locations and use to secure the shield in position see Figure 35 The horizontal vent heat shield is only required for minimum vertical rise vent configurations Use three 3 ...

Page 26: ...RING THE CHASE ENSURE ONE OF THE AVAILABLE FRAMING OPTIONS HAVE BEEN CONSTRUCTED IN ACCORDANCE WITH THIS MANUAL FAILURE TO DO SO CAN CREATE AN OVERHEATING SITUATION THAT COULD LEAD TO BUILDING FIRE Ensure your chase has been constructed in a manner that vents the chase into the same room It is not permitted to vent the chase into an adjoining room The CSS bleeds heat off the fireplace into the cha...

Page 27: ...terial may be layered on top of the supplied Non combustible board Supplied board not needed for thick non combustible finishes like rock Cool Surface System Extended Install Using the supplied long finishing edge combustible material may be layered on top of the supplied Non combustible board Supplied board is not needed for thicker combustible finishes 1 2 13mm 7 8 22mm Mimimum Supplied Non Comb...

Page 28: ...in accordance to this manual There are a few different options available to finish the CSS Figure 40 Framing Option 1 Initial Installation QUALIFIED INSTALLERS ONLY Framing Option 1 Front Discharge flush wall installations Construct the framing in a way that provides a minimum 55 inch 1397mm by 3 inch 76mm gap at the top of the facing wall It is essential that these dimensions are respected and no...

Page 29: ...sing combustible materials Consider Optional 3 Valance to work in conjunction with this option Option 3 Valance A valance may be desired to accentuate or hide the CSS outlet Consider framing option 1 or 2 to utilize the valance feature This is an optional decorative feature that covers up the CSS outlet gap Minimum opening and valance dimensions must be followed to ensure safe heat dissipation Com...

Page 30: ...e the chase see Figure 45 Note If you wish to construct a similar cutout part way up a tall wall then it is essential to build a false ceiling inside the chase at the desired height to direct the rising heat out of the gap Figure 45 Option 3 Bezel Optional False Ceiling If your ceiling dimension is greater than the minimum See figure 40 You may want the CSS Air discharge lower on the wall To do th...

Page 31: ...um Height to Ceiling Flat Wall Installation These are the minimum allowable dimensions required to safely operate the fireplace Plan your entire installation before proceeding 48 1219mm 78 1981mm 36 1 2 927mm 5 127mm 38 965mm 8 203mm 12 305mm 8 203mm Non Combustible Board supplied 4 102mm ...

Page 32: ...allowable dimensions required to safely operate the fireplace Plan your entire installation before proceeding The maximum allowable depth for a recess in 3 1 2 90mm Figure 50 Recess Installation 57 1448mm 17 7 8 455mm 3 1 2 90mm 5 1 2 138mm 78 1981mm 36 1 2 927mm Non Combustible Board supplied ...

Page 33: ...um allowable framing dimensions required to safely operate the fireplace in a corner install Plan your entire installation before proceeding Figure 51 Corner Installation 3 7 6 m m 3 i n 7 6 m m 3 0 1 4 7 6 8 m m 2 1 3 4 5 5 2 m m 9 1 i n 2 3 1 1 m m 4 6 i n 1 1 6 8 m m 6 4 i n 1 6 2 5 m m ...

Page 34: ...ram 2 Mantel Graph Floor Protection Figure 52 Air Gap Warning 3 4 19mm The fireplace must be placed on a solid and level floor plywood is recommended for basic installations A protective hearth is not required but highly recommended for the longevity of sensitive flooring materials in front of the fireplace If masonry is to be used prepare the necessary foundation for the masonry load When masonry...

Page 35: ...extreme vent configurations It is recommended for vent lengths that pass through unheated spaces garages attics crawl spaces be insulated to minimize condensation NOTE At least 3 76mm of clearance is required above vent when passing through an exterior wall when horizontally terminating Initial Installation QUALIFIED INSTALLERS ONLY 23 1 4 591mm 65 1651mm 66 1676mm Use one 12 and one 6 vent sectio...

Page 36: ...TALLATION NOTES Do not bend flex vent over 90 degrees All horizontal runs should have a minimum 1 4 6mm rise per foot for optimal performance Do not allow the inner flex pipe to contact the outer pipe keep it pulled tight and use spacer springs Spacers are required at the start middle and end of each elbow to ensure gap is maintained Do not add any extensions to the preset kits if more length is r...

Page 37: ... fireplace to an adjacent wall composed of combustible material Mantel It is not necessary to install a mantel but if one is desired the guidelines as shown in Initial Installation Mantel Requirements Floor The unit must be raised to accommodate flooring thickness Always ensure convective air gaps around the unit remain unobstructed Combustible flooring can be used but make sure to review the maxi...

Page 38: ... depth Recess Mantel Installation Always maintain minimum clearances see Figure 57 The total depth of the TV and wall mount as well as the recess depth will determine the minimum whether or not a mantel is recommended A mantel may not be needed if the TV and Mount are low profile enough A mantle is not mandatory but highly recommended for protection of a TV If choosing to not use a mantel you shou...

Page 39: ...er line extended above me ter regulator assembly I 3 ft 91 cm 3 ft 91 cm Radial clearance around service regulator vent outlet Table 4 Vent Termination Clearances Vent Termination Restrictions WARNING Follow the venting instructions exactly for safe and proper appliance operation Use Mill Pac or high temp RTV silicone for all venting aconnections Risk of fire explosion or asphyxiation if improper ...

Page 40: ...l vent pipe Around a horizontal vent pipe the clearance to combustibles should be 3 76 mm above and 1 25 mm on the sides and bottom When combustible materials are directly above the first 90 elbow 5 127 mm of clearance is necessary Table 5 Vent Pipe Minimum Clearances Vertical Pipe to the Side Walls Horizontal Pipe to the Sides Bottom Above First Elbow Above Subsequent Elbows Above Horizontal Vent...

Page 41: ... HTS 4DHWS 8DVTS Wind Heat Shield 5DAL 3 to 10 pipe adjustable 58DVA 17TA 11 to 17 pipe adjustable 58DVA 24TA 17 to 24 pipe adjustable 5DLA30 16 5 to 29 pipe adjustable 5DLS1 1 7 8 to 9 slip length pipe 5DLS2 1 7 8 to 21 slip length pipe 58DVA F6 6EFA 5DT AF6 5DF 5DF Flashing 0 12 to 6 12 roof pitch 58DVA F12 6EFB 5DT AF12 5DF12 5DF 12 Flashing 7 12 to 12 12 roof pitch 58DVA FF 6EF 5DFT Flat Roof ...

Page 42: ...t 45 7cm must be subtracted Restrictor Setting Find the point on the graph where your vent configuration will terminate Remember to consider elbows in the HORIZONTAL plane account for horizontal distance as stated above Use the corresponding exhaust restrictor setting indicated on the graph See the following section in this manual for restrictor details Your climate and altitude may alter what res...

Page 43: ...m LP Vent Position RESTRICTOR 1 RESTRICTOR 1 RESTRICTOR 1 RESTRICTOR 2 RESTRICTOR 2 RESTRICTOR 2 RESTRICTOR 3 RESTRICTOR 3 RESTRICTOR 3 RESTRICTOR 4 RESTRICTOR 4 RESTRICTOR 4 RESTRICTOR 5 RESTRICTOR 5 RESTRICTOR 5 RESTRICTOR 6 RESTRICTOR 6 RESTRICTOR 6 Remove the baffle plate using a 5 16 socket if your vent configuration falls to the right of this line The line is general and will vary with diffe...

Page 44: ...s horizontal the restrictor level is at its maximum see Figure 62 The proper setting is crucial for an efficient burn and best possible flame appearance It may be necessary to deviate from the recommended setting as different altitudes and climates can vary the operation of the fireplace With LP fueled fireplaces it is always a good idea to offer slightly less restriction for higher altitudes to r...

Page 45: ...ation screws onto the flat portion of the standoff which provides an air space between the wall and the vent termination The air gap prevents excessive heat from possibly melting the vinyl siding 6 Horizontal pipes must be supported every 3 914 mm Plumber s all round strap will suffice 7 Ensure venting clearances are maintained see Page 40 for details Step 1 Set the fireplace in the desired locati...

Page 46: ...s Do not pack air spaces with insulation Step 2 Set the fireplace in the desired location Drop a plumb bob down from the ceiling to the fireplace flue exit and mark the location where the vent will penetrate the ceiling Drill a small hole at this point Next drop a plumb bob from the roof to the hole and mark the spot where the vent will penetrate the roof Determine if ceiling joists roof rafters o...

Page 47: ... 2 13 Over 18 12 to 20 12 7 5 2 29 Over 20 12 to 21 12 8 2 44 Figure 66 Height of Vertical Termination Reference Table 7 45 elbows x2 Wall strap Plumber s tape connected to wal strap Figure 68 Use of Wall Straps Figure 67 Multi Story Vent Pipe Installation NOTES 1 If an offset is necessary in the attic to avoid obstructions it is important to support the vent pipe every 3 914 mm using wall straps ...

Page 48: ...nnected from the gas supply piping system during any pressure testing where the pressure exceeds PSIG 3 45 KPa or damage will occur to the valve The appliance must be isolated from the gas supply piping system by closing its individual manual shutoff valve during any pressure testing of the gas supply piping system at test pressures equal to or less than psig 3 45 KPa Always check for gas leaks wi...

Page 49: ...trols label all wires prior to disconnection Wiring errors can cause improper and dangerous operation Verify proper operation after servicing If any of the original wire supplied with the appliance must be replaced it must be replaced with 18 AWG wire with a temperature rating of 105 C Initial Installation QUALIFIED INSTALLERS ONLY IFC Main Harness Transmitter 885 Gas Valve IPI Pilot Convection Fa...

Page 50: ...or see Maintenance and Service section Step 2 Spread the glass media provided out on the media tray Create a thin and uniform layer over the tray bed Caution Avoid excessive amount of media in front of the pilot Step 3 Reassemble and ensure pilot flame in unobstructed Figure 71 Glass Media Install DETAIL A SCALE 1 5 ...

Page 51: ...Leak in vent pipe Check for leaks in vent connections Improper vent configuration Check vent configuration with manual Improper Restrictor Setting Decrease restriction level Blue Flames The heater has just been started Normal during start up flame will yellow as the fireplace heats up Improper air shutter adjustment Adjust air shutter contact your dealer Glass fogs up Normal condition after the ap...

Page 52: ...ireplace Controller IFC 50 3312 10 Proﬂame 2 Remote Transmitter 50 3028 11 G50 Porcelain Liners 50 3448 12 G50 Slim Face Black Painted 50 3449 G50 Slim Face Grey Powdercoat 50 3450 G50 Slim Face Bronze Powdercoat 50 3545 G50 Slim Face Silver Powdercoat 50 3451 G50 Slim Face Nickel Plated 50 3574 G50 Slim Face Copper Plated 50 3573 G50 Forgeworks Face Midnite Bronze 50 3452 G42 G50 Driftwood Log Se...

Page 53: ...53 Parts Diagram 1 2 3 4 5 6 12 7 8 11 10 9 ...

Page 54: ...54 Notes ...

Page 55: ...reen mesh Exclusions An expanded list of exclusions is available at www enviro com help warranty html This warranty does not cover Damage as a result of improper usage or abuse Damage caused from over firing due to incorrect setup or tampering Damage caused by incorrect installation To the Dealer Provide name address and telephone number of purchaser and date of purchase Provide date of purchase N...

Page 56: ..._________________________________ MODEL ___________________________________ SERIAL NUMBER ___________________________ DATE OF PURCHASE _____________ dd mm yyyy DATE OF INSTALLATION ___________ dd mm yyyy NATURAL GAS NAT PROPANE LPG INLET GAS PRESSURE _________in wc MAIN BURNER ORIFICE __________ DMS PILOT ORIFICE _________OR________in diam INSTALLER S SIGNATURE ____________________________________...

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