Warranty
Sherwood Industries Ltd. offers a Limited Lifetime Warranty on this gas product. This Limited Lifetime
Warranty covers the appliance for a period of seven years from the date of installation. This warranty
applies only to the original owner in the original location.
Covered under the lifetime warranty are the chassis and the heat exchanger. These steel components
are covered against manufacturer’s defects for seven years and the labour for the first year. The following
exclusions apply: over-firing due to incorrect setup or tampering, damage caused by incorrect installation,
usage or abuse. The unit must be properly installed by a qualified technician or installer, and must meet
all local and national gas and building code requirements.
Under the Limited Lifetime Warranty, the following components are also covered: log set, burners and
glass. The following exclusions apply:
Plated Finish: Damage caused by scratching, marring, chemicals, fingerprints, abrasive cleaners or
discoloration with age. Items with Antique Copper that have had a green discoloration of the finish.
If discoloration occurs, please follow the cleaning instructions as outlined in the “Maintenance And
Service” section.
Glass: Damage caused by the use of harsh or abrasive cleaners, striking the glass, surface
contaminants
Log Set: Damage caused by incorrect handling or misuse
Burners: Damage caused by improper or continuous operation under incorrect conditions
Sherwood Industries Ltd. offers a two-year warranty against manufacturing defects on all the electrical
components and gas components, paint is also covered against flaking. This offer includes parts and
labour for one year, and parts only thereafter.
Your dealer shall make all claims under this warranty in writing.
When filing a warranty claim please
complete the following information on an official warranty claim form:
TO THE DEALER:
Name, address and telephone number of purchaser and date of purchase, date of installation, name of
installer and dealer, nature of complaint, defects or malfunction, description and part number of any parts
replaced.
TO THE DISTRIBUTOR:
Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according
to the manual’s instructions. If the product is damaged or broken as a result of misuse or mishandling,
the warranty does not apply. The warranty does not cover removal and reinstallation costs.
Sherwood Industries Ltd. reserves the right to repair or replace the defective product. The shipping costs
are to be paid by the consumer. All warranties by the manufacturer are set forth and no claim shall be
made against the manufacturer on any oral warranty or representation.
Sherwood Industries Ltd. and its’ employees or representatives will not assume any damages, either
directly or indirectly, caused by improper usage, operation installation, servicing or maintenance of this
appliance.
Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail
the warranty registration card and have the installer fill in the installation data sheet in the back of the
manual for warranty and future reference.
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