Issue
–
Dripping Tap:
Caused by debris in the water supply. *Components of sensor taps are particularly susceptible
to debris, so supply lines must be flushed more thoroughly prior to installation than for a
standard tap. This is particularly important in a new build or where supply lines have been cut
into for other plumbing fixtures after the tap has been installed. If your tap is dripping, clean
out solenoid valve filter and reset the tap. If the continues to drip, we recommend that you
activate your tap regularly over a period of a few days to allow time for the debris to clear. If
dripping persists, it may be necessary to replace the control box.
Advanced Troubleshooting:
If you have other taps in your bathroom/setting, it is very easy to identify which component
is causing the issue. Simply disconnect tap from the control box and connect to another
working control box, allowing it time to re-set. If the tap works correctly then the original
control box may need replacing. If the tap still does not work, then the sensor may need
replacing. Swapping out transformers and the battery boxes (housed within the control box)
is also recommended.
Please note
that the sensor on this model, sits immediately behind the water outlet. If your
tap has been in situ for some time and has started to behave erratically, this is usually a sign
of water ingress causing damage to the sensor. Water ingress happens when users have
placed their hands too close to the outlet, forcing water back into the spout or where the
spout has been immersed in water during the filling of containers. You may need to replace
the sensor.
Product Warranty
Your product has a 12-month parts only warranty.* In the unlikely event of component failure
and once fault is confirmed, Enviro-Tech will send the replacement part. Please note that
replacing a part will rectify any genuine product fault. If the replacement part does not fix the
issue - you will need to re-check the installation and consider what external factors are
causing the problem.
*Damage to solenoid caused by debris due to inadequately flushed lines or excessive water pressure,
is not covered by the product warranty. Damage to components caused by incorrect connections is
also not covered by the warranty. For full warranty conditions, see the Warranty page of our websites.
For further information and advice - contact us on:
AUSTRALIA - 1300 530 883 or e-mail
NEW ZEALAND - 0800 2 368476 or e-mail