ET2-GLD24.1 GOOSENECK BENCH MOUNTED SENSOR TAP TROUBLESHOOTING
Initial Checks:
•
C
HECK
W
ATER
S
UPPLY
;
•
U
NPLUG ALL CABLES
,
INCLUDING THE PLUG BETWEEN THE BATTERY BOX AND THE SOLENOID
,
LEAVE
UNPLUGGED FOR
5
MINUTES
(
THIS GIVES THE ELECTRONICS A CHANCE TO RESET
);
•
C
HECK BATTERIES ARE INSTALLED CORRECTLY
,
CONSIDER REPLACING BATTERIES
(
EVEN IF TAP IS
MAINS POWERED
)
AS THIS WILL HIGHLIGHT ANY FAULT WITH POWER SUPPLY
/
OUTLET
.
CHECK
CONNECTIONS FOR SIGN OF DAMAGE
;
•
C
HECK SENSOR WINDOW IS CLEAN AND UNOBSTRUCTED
;
•
R
ECONNECT CABLES AND CONNECTIONS CAREFULLY AND RE
-
TEST
;
•
I
F RED LIGHT IS INDICATING WHEN HANDS ARE IN THE ACTIVATION ZONE AND YOU CAN HEAR THE
SOLENOID CLICKING BUT NO WATER IS COMING OUT
–
VALVE IS BLOCKED OR OBSTRUCTED
;
•
C
LEAN VALVE AND RE
-
TEST
.
NOTE
: If red light is on or flashing, this indicates that the unit is functioning correctly,
although there may not be enough power to activate the solenoid. A flashing red light
indicates that batteries are low and need replacing.
Issue
–
Intermittent Self-Activation (Tap activates when no-one is using it)
If the tap has just been installed
–
give it a few moments as the sensor needs time to adjust
to the environment and will normally settle down on its own. If it doesn’t, it is l
ikely to be a
reflective light issue which is usually resolved by carrying out either Reset 1 or 2 detailed
below.
RESET 1:
•
E
NSURE THAT THE TAP HAS BEEN INSTALLED AT A MINIMUM DISTANCE OF
250
MM FROM THE BOTTOM
OF THE BASIN
;
•
L
OCATE THE RED
/
BLACK RESET BUTTON ON THE CONTROL BOX
,
PUSH AND HOLD FOR
3
SECONDS
ENSURING THAT NOTHING IS UNDERNEATH THE SENSOR
.
N.B.
SENSOR FIELD
MUST
BE KEPT CLEAR FOR
A FULL
60
SECONDS
.
O
NCE THE
60
SECONDS IS UP
,
TEST TO SEE IF TAP IS WORKING
.
RESET 2:
•
L
OCATE THE RED
/
BLACK RESET BUTTON ON THE CONTROL BOX
,
PUSH AND HOLD FOR
3
SECONDS BUT
AT
THE
SAME
TIME
–
HOLD YOUR HAND UNDER THE SENSOR AT THE HEIGHT YOU WANT THE SENSOR TO
DETECT AND ACTIVATE
.
N.B.
Y
OU MUST HOLD YOUR HAND IN PLACE FOR A FULL
60
SECONDS TO GIVE
THE ELECTRONICS A CHANCE TO ADJUST TO THE NEW SETTING
.
Y
OU MAY HAVE TO PERFORM THIS RESET
A COUPLE OF TIMES UNTIL IT IS WORKING CORRECTLY AT THE HEIGHT YOU REQUIRE
.
NOTE
: The Reset 2 procedure alters the pre-set sensor distance. If it does not solve your
reflectivity issue, you may need to alter the position of the tap in relation to the basin, adjust
your bathroom lighting or consider an alternative model. Reflective light can and will activate
sensor taps, it is not a product fault
.