Nanoenvi IAQ WiFi 1.3.1
User Manual
Capítulo 9. Troubleshooting
Pág. 22
• Password: empty (clear the contents of the dialog)
• Use a secure connection?: checkbox not checked.
Remember that the Reset to defaults button on the configuration web page allows you to restore the
default configuration.
P:
Nanoenvi IAQ
™
was working smoothly, but now the LED3 is lit red.
R:
This indicates that Nanoenvi IAQ
™
has no connection to the MQTT broker. Wait a reasonable time and see if the
problem persists. If so, contact you Nanoenvi IAQ
™
dealer. If you have the means to do this, check that from the
network that Nanoenvi IAQ
™
connects to, it can connect to the MQTT broker. In case you integrate Nanoenvi IAQ
™
with your own broker, check that the MQTT broker works properly.
P:
Nanoenvi IAQ
™
only has one of the LEDs lit yellow.
R:
There is no problem, Nanoenvi IAQ
™
is performing a software update.
P:
CO2 values measured by the device are very low, below 400 ppm.
R:
Your device may have been damaged or exposed to very high CO2 levels for a long time. Your Nanoenvi IAQ
™
dealer
has likely provided you with information on how to correct this. Consult the documentation that your distributor gives
you and if you do not find anything about it, contact him.
P:
One or more of the variables measured by the device is indicating values out of their range.
R:
Check that the measurements are indeed wrong. Check that you are viewing the measurements in real time and if you
are comparing them, that the reference is reliable and that you measure under the same conditions. Try disconnecting
and reconnecting power to the device if the problem persists. If still not solved, contact your Nanoenvi IAQ
™
dealer.
9.2. Frequently asked questions
P:
Can I see Nanoenvi IAQ
™
data if I connect to the NanoenviIAQ WiFi network?
R:
No, NanoenviIAQ WiFi network is generated by the device only to be configured. Once configured, Nanoenvi IAQ
™
uses the WiFi network indicated in the configuration. To view the data, use the means specified by your distributor (eg
Web viewing platform).
The Nanoenvi IAQ
™
communications operating principle is the same as that of many other IoT products:
it generates a configuration WiFi network so that the WiFi network (generated by the user's router) can be
configured with a PC or mobile device can be used by Nanoenvi IAQ
™
to send data. Once configured,
the device connects to the WiFi network and sends data through the network.
P:
How do I integrate Nanoenvi IAQ
™
with my own platform?
R:
Nanoenvi IAQ
™
uses the MQTT protocol to send data; when installing the device, you can configure which broker
MQTT will send the data to. To use the data it's only necessary to subscribe to the topic to which they are sent. The
submission format is unencoded JSON (plain text). You can ask your Nanoenvi IAQ
™
dealer for information on the
message format.
P:
DoesNanoenvi IAQ
™
have a REST API?
R:
No, you don't need it because it uses the MQTT protocol. MQTT messages are sent in plain text (JSON), the message
fields are self-explanatory. Your Nanoenvi IAQ
™
dealer will provide you with detailed and complete information in this
regard, upon request.