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WILLCOX HEADQUARTERS 

752 E. Maley 
Willcox, AZ 85643 
P: 520.384.2231 
Hrs: Mon - Fri. 8:00am to 6:00pm 
 

ANIMAS 

2416 State Hwy 338 
Animas, NM 88020 
P: 575.548.2533 
Hrs: Mon - Fri. 7:30am to 4:00pm 
 

CLIFTON 

490 N. Coronado Blvd. 
Clifton, AZ 85533 
P: 928.865.2881 
Hrs: Mon - Fri. 8:00am to 6:00pm 
 

SAFFORD 

1450 Thatcher Blvd. 
Safford, AZ 85546 
P: 928.348.4880 
Hrs: Mon - Fri. 8:00am to 6:00pm 
 

DIGITAL TV TECHNICAL SUPPORT 

P: 1.877.882.6386 

 

 

Summary of Contents for Hydra

Page 1: ...V3 2 ...

Page 2: ... and Number 12 Current Time 12 Favorite List Currently in Use 12 Program Name 12 Program Start Time End Time Rating 12 Program Synopsis 12 Additional Program Details 12 Director and Actor Information 12 Coming Up Next 12 InfoBar Layout 13 The InfoBar 13 Introducing The InfoBar 13 Go To The InfoBar 13 Using The InfoBar 13 15 Exit The InfoBar 15 Introducing The MenuBar 16 Go to the MenuBar 16 17 Tab...

Page 3: ...lti Auto Tune Or Multi Recording 22 23 Cancel Auto Tune Reminder or Recording 23 24 Guide and Favorite Lists 24 PVR DVR 25 Introducing PVR DVR 25 Quick Record With PVR DVR 25 Pause Live TV PLT 26 Controlling DVR and Live TV 26 DVR Playback Controller 27 The PVR DVR Menu 27 Go to PVR DVR 27 The PVR DVR Menu Quick Reference 27 Go to PVR DVR Recordings 28 Watch DVR recorded Program 28 29 Lock or Unlo...

Page 4: ...ry 32 Review Record History 32 Go To Delete History 32 Review Delete History 32 Vault 33 Introducing My Library 33 My Library Menu 33 Go To My Library 33 Introducing Reminders 33 Go To Reminders 33 Cancel A Reminder or Auto Tone 34 Introducing Messages 34 Go To Messages 34 Read A Message 35 Introducing Caller ID 35 Go To Caller ID 35 Delete a Caller ID Entry 35 Parental Controls 36 Introducing Par...

Page 5: ... 45 Edit a User Account 45 46 Edit Master User Account 47 User Account Parental Controls 47 48 Save your Personal Control Settings 48 Introducing Favorites 49 Go To Favorites 49 Choose a Favorites List 49 Create or Edit A Favorites List 49 50 Favorites 49 Delete A Favorites List 50 Add or Remove a Single Channel To Favorites While Watching TV 50 51 Add or Remove a Single Channel To Favorites From ...

Page 6: ...ting System 58 TV Parental Guidelines Ratings System 59 Program Ratings 59 Content Ratings 59 Troubleshooting Searching For Your Code 60 Power Cycling Your Set Top Box 61 Seeing A Black Or Blue Screen Or Snow 62 This image will appear on pages your install technician will be going over with you Table of Contents ...

Page 7: ...erse Red Green Number Keys Direct access to channels Enter DTV Returns to live programming Record It Displays the DVR menu Help Displays help menu Media Mute Music Displays available music channels Yellow Blue Play Fast Forward Up to 5 speeds Next Arrow Keys Stop Record Starts recording brings up DVR Channel Navigation Menu Displays on screen menu AUX Selects AUX Device TV Selects to control TV Sw...

Page 8: ...rol On Demand Mute Favorites Brings up Favorites list once created Number Keys Direct access to channels Channel Navigation When in STB mode changes channel on STB When in TV Info Displays program info Exit Exits menu item Record Starts recording brings up DVR Fast forward Power DVD TV Set top Box Puts remote in Set top box mode Audio ...

Page 9: ...ice on or off press the Power button again press the appropriate device selection button STB or TV and press Power once more Change Channels The CH button will change channels up or down one at a time The Number Pad can be used to directly enter a channel number The LAST button will return you to the previous channel you were watching Lastly Guide will display the on screen guide so you can find a...

Page 10: ...ore information on the InfoBar see page 13 Guide displays your Guide Guide allows you to quickly browse through channels and programs set or clear reminders and set and clear recordings if your set top box supports DVR For more information on Guide see page 18 Exit causes your set top box to exit whatever screen you are seeing and return you to normal TV viewing If you ever get lost on a screen it...

Page 11: ...nted by a graphic of that button or Red Bold Type when a graphic cannot be show Icons Icons may also be displayed based on some settings for a particular program Program and Attributes Standard Program Movie AutoTune Multi AutoTune Record Multi Record Reminder Multi Reminder Closed Captioned Dolby Digital Audio Secondary Audio Favorite List in Use Live TV Pay Per View Recording to PVR DVR Playing ...

Page 12: ...gram Details This area will indicate details such as if this program is Live TV Recorded using DVR or Blocked If closed captioned Dolby Digital audio or Secondary Audio Program are available it will also be shown here Finally an HDTV program will be indicated here To see this info press info button twice Director and Actor Information Coming Up Next The start time and title of the next program to ...

Page 13: ...ic InfoBar appear 1 Press Info on your remote control 2 Press the up or down direction buttons on your remote control 3 The basic InfoBar will also appear anytime you change channels Once the InfoBar is active press Info again to display the detailed InfoBar listed For more information on the layout of the basic and detailed InfoBar see Using The InfoBar Step 1 Go To The InfoBar Press Info the up ...

Page 14: ... scroll ahead to upcoming programs for the channel listed on the InfoBar Press the left direction button to scroll back towards the current program for the channel listed on the InfoBar Note You can combine steps 2a and 2b to see what comes on later on another channel if you like However if you plan to do a lot of browsing for programs on other channels or that are coming on later it is easier to ...

Page 15: ...R For more information on setting reminders auto tunes and recordings see page 31 Exit The InfoBar The InfoBar will go away on its own after a few seconds of inactivity or Press EXIT on your remote control If you are in the detailed InfoBar you can press INFO once more to exit the InfoBar Actions The InfoBar ...

Page 16: ...iewing recordings you have scheduled create a scheduled recording event review the history of what you have recorded recently or delete your recording history For information on PVR DVR see page 25 Rentals provides access to the vast library of Video on Demand VOD Provided by Valley TeleCom Vault My Library provides quick access to Reminders you have scheduled Messages from your service provider a...

Page 17: ...s to creating parental controls and setting blocked channels determining how things appear on screen creating sub user accounts reviewing packages offered by your service provider For more information on Settings see page 42 Favorites allows you to choose edit create or delete a favorite channel list For more information on Favorites see page 43 Search allows you to search program listings by titl...

Page 18: ...applicable Favorite List Indicates the favorite list currently in use When you switch Program Listings Shows channel number and abbreviation currently tuned channel shows a right arrow and program listings for each channel Program listings may include icons to indicate a setting or feature for a particular program Highlight Indicates what program listing is currently in focus Listing Date Time Sho...

Page 19: ...Guide If the program comes on later you can set a reminder auto tune or recording if your set top box supports DVR These are known as Scheduled Events HDTV Programming Programs available in HDTV will appear in Guide with a bright blue HD icon next to the name of the program In order to watch HD programming you will need an HDTV capable set top box and television and will need to subscribe to an HD...

Page 20: ...uto Tune or Recording Step 1 Pick a Program want to miss Highlight the program listing and press OK Note If you are setting a recording you can highlight the program listing and press Record instead of OK then skip steps 2 3 Step 2 Set a Reminder Auto Tune or Record Highlight Record Program or Set Reminder or Set Auto Tune and press OK You will then be returned to Guide Step 3 Return to Guide Remi...

Page 21: ...e the reminder Step 4b Your AutoTune Just before the program begins a message will pop up giving you the option to tune in or cancel You can choose either option or just wait the pop up will go away and the system will tune you to the correct channel Step 4c Your Recording Once your program begins your set top box will begin recording it for you When you are ready to watch your recording you will ...

Page 22: ...ing and press OK Step 2 Set the Recording Highlight and press OK The Scheduled Events screen lists all the information about the start and end time date and the correct channel for your program If anything is not correct highlight the incorrect item and press OK Then use the up and down direction buttons to enter the correct information and press OK Information about Type and Freq is on the follow...

Page 23: ...and press OK The highlight will become up and down arrows Press up and down until you see the frequency you want Single Every M F Weekly then press OK Step 5 Return to Guide Once you have set the event frequency highlight OK on the Schedule Even screen and press OK You will be returned to Guide Multi Reminder set Multi Auto Tune set Multi Recording set Your multi event will recur as scheduled unti...

Page 24: ...rogram listing will no longer display the event icon For more information on cancelling events see My Library page 33 Guide and Favorite Lists While in Guide you can cycle through your Favorites lists by pressing Guide repeatedly Each press will activate the next Favorites list The name of the active Favorites list is shown above channel number listing on the guide This causes the Guide to only di...

Page 25: ...way to begin recording using PVR DVR is to use the Record Button on your remote control Step 1 Start Recording While watching a program press Record Your set top box will immediately begin recording a red light will appear on STB and the InfoBar will appear shortly Return to the Guide and a red dot will appear next to the program you are recording You can also start a quick record from the Guide H...

Page 26: ... indicate the amount of TV you can rewind or fast forward through The green arrows show where you are within that range The far left box indicates the current playback speed pause or fast forward action The far right box indicates the current time Controlling PVR and Live TV While watching a recorded program or live TV you can use the Playback Control buttons to pause rewind fast forward or stop p...

Page 27: ...schedule an event view your recording history and delete your recording history Go To PVR DVR Press Menu highlight PVR and press OK The PVR DVR Menu Quick Reference Recorded Programs lists programs you have already recorded Go here to watch lock or delete these recorded programs To Record lists all Recording events you have scheduled and allows you to cancel any future recordings events Schedule P...

Page 28: ...is listed with a red dot icon to the right of the recording date Watch A PVR DVR recorded Program Step 1 Pick a Recording Highlight the recording you want to watch and press OK Step 2 Play The Recording Highlight and press OK Step 3 Watch the Recording You will exit the PVR DVR menu and your recording will begin playing The InfoBar will appear for a few seconds with a blue PVR DVR icon to the righ...

Page 29: ... make space for new recordings Note You can still manually delete a locked recording Locking only prevents the system from automatically deleting it When manually deleting a locked program you will be asked to confirm the deletion Step 1 Pick A Recording Highlight the recording you want to lock and press OK Step 2a Lock the Recording Highlight and press OK Once a program is locked a appears to the...

Page 30: ...way to get it back Please be careful when deleting recordings Review Recording Events You can easily review and cancel future recording events from To Record Go To Recording Events Highlight To Record and press OK A list of your scheduled future recording events will appear to the right When Highlighted each recording event history lists the channel on which the program is shown the name of the pr...

Page 31: ...A Recording or other Event You can schedule a recording reminder or auto tune event from the PVR DVR menu When doing so from the PVR DVR menu no information about the event is entered for you Go To Schedule Event Highlight Schedule Event and press OK Schedule A Recording Reminder or Auto Tune Event Once you choose schedule event from the PVR DVR menu the schedule event window appears Use the same ...

Page 32: ...lated to your recordings including recording started recording completed and deleted recording events Go To Record History Highlight Record History and press OK Review Record History Press up and down on the remote to scroll through your record history PVR DVR History ...

Page 33: ...rts Packages Reminders lists all reminder and auto tune events you have created From here you can cancel a reminder or auto tune Messages allows you to view any messages from your service provider Messages may inform you of promotional offers upcoming pay per view events service upgrades or billing alerts Go To Vault My Library Press Menu on your remote control highlight Vault My Library and press...

Page 34: ...ny messages from your service provider Messages may inform you of promotional offers upcoming pay per view events service upgrades or billing alerts Whenever you receive a new message from your service provider an alert will appear on your screen informing you of the new message Press Info on your remote to display the message or press Exit to ignore the alert and view the message later Go To Mess...

Page 35: ...ssages Vault My Library Read A Message Step 1 Pick The Message Highlight the message listing you want to read The full message will be displayed in the Info Area in the upper right hand corner of your screen ...

Page 36: ...g a password Note Parental Controls will not appear until you have created parental control in settings See the Settings Section to learn how to edit parental controls Go To Parental Controls Press Menu and highlight Parental Controls Enable Disable Parental Controls The Menu lets you know if parental controls are on or off If parental controls are in effect the Parental Controls button will say O...

Page 37: ...ed At the end of the time period the system will automatically restore Parental Controls You will see an alert on the screen just before parental controls are restored For more information on the Unlock Timeout for Parental Controls see Settings Users Parental Control Settings see page 36 Enable Parental Controls Press Menu and highlight Parental Controls then press OK Parental Controls are now in...

Page 38: ...between users if users must log in how on screen alerts are handled parental controls and blocked channels that apply to everyone and what Theme is used Working With Preferences Note Shared Rentals and Require Login is only needed if you intend to use User Accounts i e an account for children Once set up you must select the appropriate account and enter its password before you can watch TV Share R...

Page 39: ... Channel Blocking on or off highlight the check box and press OK To edit the list of channels that are blocked highlight the Edit button and press OK Parental Control Parental Control turns all parental control settings on or off for all users To turn Parental Control on or off highlight the check box and press OK Caller ID Timeout Caller ID Timeout determines how long a Caller ID notification wil...

Page 40: ...s highlight the Channel Blocking Edit button and press OK The Channel Blocking list will appear To block unblock a channel highlight the channel entry and press OK To go to the next screen of channels press the up or down arrow button To save your changes and return to the Preferences screen highlight Update and press OK Settings Channel Blocking ...

Page 41: ...es the highest rating for television that will not be blocked Some TV shows do not have ratings To set TV Rating highlight the option box next to TV Rating and press OK Use the arrow buttons to display TV Y TV Y7 TV G TV PG TV 14 or TV MA then press OK Block Unrated Block Unrated allows or blocks any program that does not have a rating To turn Block Unrated on or off highlight the check box and pr...

Page 42: ...eferences Settings Once you have changed any Preferences settings use the direction buttons to highlight the Submit button and press OK If you want to discard your changes highlight Cancel and press OK Working With Settings Users User accounts allow you to have separate parental controls purchase limits and themes for different family members Users Settings allow you to add a user account edit an ...

Page 43: ...d A User Account To create a new user account highlight the Add button and press OK Highlight New Login to enter the name for the new account and press OK An on screen keyboard appears Use the arrow buttons to highlight a letter or number and press OK to add it to the login name Once you have entered the desired name highlight Done and press OK to return to the Create New User screen User Settings...

Page 44: ...it to the amount of pay per view that can be purchased per month for the new account and press OK An on screen keyboard appears Follow the same on screen keyboard steps to enter the purchase limit Highlight Enter PIN to enter the PIN used to purchase pay per view for the new account and press OK An on screen keyboard appears Follow the same on screen keyboard steps to enter the PIN Settings User S...

Page 45: ...user account and press OK then highlight the Edit button and press OK Note The master account is the first account listed and is shown in yellow rather than white Highlight New Login to change the name for the account and press OK An on screen keyboard appears Use the arrow buttons to highlight a letter or number press OK to add it to the login name Once you have entered the desired name highlight...

Page 46: ... change the limit to the amount of pay per view that can be purchased per month for the new account Use the keypad on your remote to enter the new purchase limit Highlight Enter PIN to change the PIN used to purchase pay per view and press OK Use your keypad on your remote control to enter the PIN Highlight the Enable Caller ID check box and press OK to enable or disable Caller ID alerts to appear...

Page 47: ...rental controls for a user account highlight the user account and press OK then highlight the Parental Control button and press OK Movie Rating Movie Rating determines the highest rating for movies that will not be blocked To set Movie Rating highlight the option box next to Movie Rating and press OK Use the arrow button to display G PG PG 13 R NC 17 or AO then press OK TV Rating TV Rating determi...

Page 48: ...Language FV Fantasy Violence V Violence and D Dialogue To block a particular type of content highlight the check box to the right of that content item and press OK Save Your Parental Control Settings Once you have changed any Parental Control Settings highlight the Submit button and press OK If you want to discard your changes highlight Cancel and press OK Settings User Settings ...

Page 49: ...e MenuBar Choose and press OK Then highlight the favorites list you want and press OK Favorites From Guide While in Guide you can cycle through your favorites lists by pressing Guide Pressing Guide once you have cycled through all favorites lists will exit Guide Create or Edit A Favorites List Step 1 Create or Edit Create or Edit and press OK Step 2 Name your Favorites List You will see the Favori...

Page 50: ...ton To save your favorites list highlight the Update button at the bottom right of your screen and press OK To cancel your favorite list without saving it highlight the Cancel button at the bottom right of your screen and press OK Delete A Favorites List Step 1 Select Delete Delete and press OK Step 2 Select The favorites List to Delete Highlight the favorites list you want to delete and press OK ...

Page 51: ...ancel if you want to cancel this action and press OK Step 4 Pick A Favorite List Highlight the favorites list to which you want to add or remove the current channel and press OK Note You will not be shown any favorite list which already includes this channel if adding or which does not include this channel if removing Add or Remove a Single Channel To Favorite from other screens You can use this s...

Page 52: ...be on the Enter Text text box when the search screen appears Press OK and a keyboard will appear to the right of the screen Highlight each letter in the name of the program you want to find and press OK on each Each time you press OK you will see that later added to the text box If you enter a wrong letter highlight Del and press OK to go back one space If you need to start over highlight Clear Al...

Page 53: ... to search a scheduled event currently airing Step 3 Search Highlight Search Guide and press OK to have the system start searching for all programs that match your search criteria Step 4 Pick A Result You can now highlight any program or rental listing and press OK Watch it if it is on now set a reminder auto tune or recording if it comes on later Add or remove the channel airing it to a favorites...

Page 54: ...utput for decoder 1 Y Pb Pr Component video output for decoder 1 TV Out RF Type F connector for decoder 1 factory set to channel 10 ATSC IN Optional RF Type F connector for ATSC coaxial input MATV Out RF Type F connector for decoder 1 2 and 3 factory set to channel 10 23 and 39 Caller ID Do not use USBx2 Do not use Ethernet RJ45 plug for connecting to ADSL modem or network access equipment Remote ...

Page 55: ...DMI output Ethernet RJ45 plug for connecting to ADSL modem or network access equipment RF TV Type F connector for RF TV output factory set to channel 10 Coax Out Type F connector for HomePNA coaxial output optional feature To Line RJ11 plug for connecting HomePNA phone wire output optional feature DC Input DC power jack Set Top Box Connections Entone Amulet Set Top Box If you have any questions ab...

Page 56: ...our STB Ethernet Hookup for the network USB Port Optical Audio HDMI output for HD Digital Audio Digital Audio Port AV Out Coax Output Connects STB to TV Set Top Box Connections If you have any questions about your set top box please call 877 882 6386 ...

Page 57: ...udio TOSLINK output for decoder 1 Video Composite video output Optical Port Audio Right Left Composite for right and left audio Pb Y Pr Component video output for decoder 1 Coax Output Connects your STB to TV Power Port to turn on your STB Set Top Box Connections If you have any questions about your set top box please call 877 882 6386 ...

Page 58: ...l guidance There is no drug use content in a PG rated film R Restricted An R rated film may include hard language or tough violence or nudity within sensual scenes or drug abuse or other elements or a combination of some of the above so that parents are counseled to take this advisory rating very seriously NC 17 No Children 17 or Under NC legal terms and for courts to decide The reasons for the ap...

Page 59: ... would find unsuitable for children under the age of 14 TV Ma TV Mature Audience Only This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17 Content Ratings Content Ratings are shown just below the program rating FV Fantasy Violence only applied to TV Y7 For those programs where fantasy violence may be more intense or more combative than ...

Page 60: ...n release SETUP 5 Press the Power key once 6 Aim the remote control at the TV auto scan seconds intervals for each code set The TV key will be on and blink every 5 seconds while in the device scan mode Note In this search mode the remote control will send IR codes from the library starting from the lowest code set number to the end of code set for that device OR second intervals for each code set ...

Page 61: ...link 7 times and the search mode will be terminated Power Cycling Your Set Top Box If you are experiencing any of the following issues you may need to power cycle your Set Top box turned off channels 1 Unplug the Set Top box power cord from the wall outlet or from the back of the box 2 Wait 60 seconds and reconnect the Set Top box power cord into the wall outlet 3 The Set Top box will cycle throug...

Page 62: ...er to remedy this situation use the steps below 1 Press the TV button 2 Press the buttons 0 and 3 and then the ENTER button or a video input depending on your connection Still not seeing a picture Follow Step 1 and continue with these steps 2 Press the buttons 0 and 3 3 Press the INPUT button Troubleshooting 877 882 6386 ...

Page 63: ...63 Notes ...

Page 64: ...S 2416 State Hwy 338 Animas NM 88020 P 575 548 2533 Hrs Mon Fri 7 30am to 4 00pm CLIFTON 490 N Coronado Blvd Clifton AZ 85533 P 928 865 2881 Hrs Mon Fri 8 00am to 6 00pm SAFFORD 1450 Thatcher Blvd Safford AZ 85546 P 928 348 4880 Hrs Mon Fri 8 00am to 6 00pm DIGITAL TV TECHNICAL SUPPORT P 1 877 882 6386 ...

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