enphase ENV-S-AM1-230-60 Installation And Operation Manual Download Page 29

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IQ Gateway-M Installation and
Operation

141-00031 Rev 02

View Microinverter Information

Under

Microinverters

, the screen displays:

•

The number to the left of the word

Detected

indicates the number of

microinverters detected by this
Envoy.

•

The number to the left of the word

Communicating

indicates the

number of microinverters
communicating with this Envoy.

•

The number to the left of the words

Producing Power

indicates the

number of microinverters
communicating with this Envoy.

View Envoy Information

Under

Envoy

, the screen lists the Envoy

serial number, time zone, and connection
information that varies depending on Internet
connection type, and version information.

Open a Connection for Enphase
Troubleshooting

Under

Connection to Enphase Support

there is an option to open a connection to
allow Enphase to perform remote
troubleshooting
If you contact Enphase Customer Support,
Enphase personnel may ask you to open a
secure connection for diagnostic purposes.

•

To open secure connection so
Enphase support personnel can
remotely troubleshoot this system,
select

Open Connection

•

To close the secure connection,
select

Close Connection

Summary of Contents for ENV-S-AM1-230-60

Page 1: ...INSTALLATION AND OPERATION MANUAL Enphase IQ Gateway M June 29 2022 141 00031 Rev 02 ...

Page 2: ...n For third party license information refer to enphase com licenses For Enphase patent information refer to enphase com company patents Product information is subject to change without notice All trademarks are recognised as the property of their respective owners For warranty text refer to warranty document at https enphase com installers resources warranty User documentation is updated frequentl...

Page 3: ...ering optional 14 Extend Consumption CT Leads If Needed 14 4 Energize and Update the IQ Gateway 15 5 Detect the Microinverters 15 Method A Provision Microinverters with Installer Toolkit 15 Method B Discover Microinverters with Installer Toolkit 15 Method C Discover Microinverters with the IQ Gateway 15 With All Methods 16 6 Verify Configuration and Enable the Meters 16 8 Connect to Enlighten 16 M...

Page 4: ...e Microinverter Communications LED is Red 30 Issue Installer Toolkit Detects Fewer Microinverters than Expected 30 Issue No Microinverters are Reporting 31 Issue Installer Toolkit Indicates that Scanning is Inhibited 31 Power Production Issues 31 Issue Power Production LED is red 31 Internet Connection Issues 32 Issue Network Communications LED is Red or Off 32 Issue Wi Fi Problems 33 Issue Cellul...

Page 5: ... sensed circuit DANGER Risk of electric shock Risk of fire Do not attempt to repair the IQ Gateway it contains no user serviceable parts Tampering with or opening the IQ Gateway will void the warranty If the IQ Gateway fails contact Enphase Customer Support for assistance Refer servicing to qualified personnel Only qualified personnel should troubleshoot install or replace the IQ Gateway Do not wi...

Page 6: ...t of the PV module into grid compliant AC power In addition to performing the DC to AC conversion it maximises energy production by using a sophisticated Maximum Power Point Tracking MPPT algorithm This integrated system maximises energy harvest increases system reliability and simplifies design installation and management The IQ Gateway operates as a gateway between the Enphase Microinverters and...

Page 7: ...h the microinverters using the site s power lines After the IQ Gateway is installed and the microinverters are scanned or provisioned it maintains an internal database of all known Enphase Microinverters at the site it manages At regular intervals the IQ Gateway polls each microinverter for its energy data Using its Internet connection the IQ Gateway then forwards thatinformation to Enlighten The ...

Page 8: ... o An Android mobile device running Android version 5 Lollipop or later or o An iOS device running iOS 8 or later Box Contents Check the shipping box for the following items Enphase IQ Gateway Two split core current transformers CTs for production and consumption Length of DIN rail for mounting Enphase IQ Gateway Quick Install Guide Plan the Power Connection You must hard wire the IQ Gateway indoo...

Page 9: ...n metering ensure there is sufficient space to install the CT around the line that feed the consumption circuit Required Items If you hard wire the IQ Gateway outdoors you must install it in an NRTL certified NEMA type 3R or better enclosure with conduit attachment Note that Metallic enclosures may impair Wi Fi signal strength Use an appropriately rated enclosure if hard wiring indoors Do not dril...

Page 10: ...31 Rev 02 1 Choose a location for the IQ Gateway 2 Provide a power connection 3 Install CTs if needed 4 Optional Install and configure DNO interface 5 Energise the IQ Gateway 6 Detect microinverters 7 Verify system configuration 8 Connect to Enlighten 9 Send summary report Installation Sequence ...

Page 11: ...o communicate with all of the microinverters in the system Install a phase coupler on the load side of the over current protection device See the Enphase Technical Brief on Phase Coupling for your region at enphase com support d Install the IQ Gateway in a protected dry space such as a garage attic basement or other cool dry location and if the IQ Gateway is hard wired outdoors you must also insta...

Page 12: ...y outdoors you must install it in an IP54 rated or better enclosure with conduit attachment Use an appropriately rated enclosure if hard wiring indoors NOTE For 3 phase systems use an external disconnect device for managing Loss of Phase LOP requirements DANGER Risk of electric shock Be aware that installation of this equipment includes risk of electric shock If you wire the IQ Gateway at the sub ...

Page 13: ...l where they exceed 75 of the wiring space of any cross sectional area within the panel or refer to local standards for guidance You can run more than one wire through the CT if all wires are on the same phase and they fit the opening in the CT Install the CT for Production Metering DANGER Risk of electrocution CTs must be installed with no current flowing in the sensed circuit Always install CT w...

Page 14: ...ghten the terminal block screws to 0 56 Nm Extend Consumption CT Leads If Needed If needed an electrician may extend the leads of the consumption CT using the following guidance WARNING To extend the CT leads the electrician must use appropriately rated 0 75mm2 to 1 5mm2 twisted pair wire and install it in accordance with all applicable electrical codes NOTE Be advised that this step applies only ...

Page 15: ...ghts solid green if all of the provisioned devices are communicating or solid red if any devices are not communicating Method B Discover Microinverters with Installer Toolkit Use the Installer Toolkit mobile app to set the number of microinverters the IQ Gateway should search for on the power line For more information see the Installer Toolkit Operation Manual at enphase com support a Use the Inst...

Page 16: ...nsumption Meter Return to the Overview screen and verify the meter reading s WARNING If using consumption metering be sure to set the meter type correctly You cannot change this setting once the meter is enabled NOTES Net metering considers the generation of the PV system and the household s consumption and calculates the net outcome Total or gross metering measures the entire output of your syste...

Page 17: ...tap your Network from the list of available networks If the wireless router does not support WPS you may be prompted to enter a password If you are not using the Installer Toolkit mobile app you can only connect using WPS Initiate a WPS connection by pressing and holding the AP Mode button for 5 seconds The Network Communications LED begins flashing green Within three minutes the Network Communica...

Page 18: ...e broadband router i Connect one end of a second Ethernet cable to the second bridge and connect the other end of the Ethernet cable into the broadband router Within two minutes the Network Communications LED lights solid green indicating a successful connection to the Internet and to Enlighten If the Internet Connection Fails After using any of these connection methods if the IQ Gateway does not ...

Page 19: ...o go to enphase com support videos If you used Installer Toolkit to build arrays and scan microinverter serial numbers the array s are built Make any necessary adjustments in Array Builder If you did NOT use Installer Toolkit to build arrays and scan microinverter serial numbers create the virtual array in Array Builder using the installation map as your reference You may need to wait if the micro...

Page 20: ...th IQ Gateway Device Scan Button Press to start stop 15 minute scan for microinverters over the power line IQ Gateway LED States LED State Description All Flashing red in unison The IQ Gateway is booting up Flashing green sequentially Software upgrade in progress Network Communications Solid green Communicating with Enlighten Flashing green WPS connection in progress or the IQ Gateway isattempting...

Page 21: ... have provided the expected number of microinverters in the Activation form or in Installer Toolkit this LED displays as described in the Expected number provided column If the Envoy has been provisioned with the serial numbers of the microinverters this displays as described in the With provisioning column State No expected number provided Expected number provided With provisioning Green Solid Al...

Page 22: ...Wireless Router to Connect to the IQ Gateway To use the site s wireless router select Settings on your mobile device and then select Wi Fi Tap the network you want to join from the list of available networks Method B Create a Wireless Access Point You can connect to Envoy without using the onsite router by creating a wireless Access Point AP Use the IQ Gateway built in Wi Fi functionality to do th...

Page 23: ...etworks Complete the Connection to IQ Gateway with Installer Toolkit Once your mobile device and the Envoy are on the same LAN you can connect to the IQ Envoy 1 In Installer Toolkit go to the Systems tab and go to Step 4 Envoy connectivity 2 Make sure your device is connected to Envoy by looking for the green check mark between the Installer toolkit or the phone icon and the Envoy as shown Refer t...

Page 24: ... bandwidth If the siteuses the Enphase Mobile Connect modem this setting is locked to Low Bandwidth Low bandwidth mode reports 15 minute interval readings and event data to Enlighten four times a day Standard reporting sends five minute interval data to Enlighten every five minutes during daylight hours The Enlighten view is refreshed every 15 minutes 6 From here you can choose to Check Signal Str...

Page 25: ...nnected with the IQ Gateway the homescreen is displayed in the browser window View Production Readings The production readings at the top of the pane show current and lifetime production values The first value shows today s production while the second shows the total production for the lifetime of the system If your system uses an IQ Gateway M gateway it displays productionmeter readings You can a...

Page 26: ...c IP or reset the IP address if needed WARNING Do not change the Envoy DHCP setting to use a static IP address unless you also reserve the same IP address on the broadband router See the section on DHCP reservations in the router instructions Failure to reserve the static IP address on the router may result in duplicate IP addresses and intermittent Internet connection problems with the Envoy To u...

Page 27: ...ion From here you view Available Networks WPS and AP Update Country Enable AP Mode and view Device information If you replace the broadband router at the installation site you need to update the connection information on the IQ Gateway To do this Select Connect Other Network Enter the new Wireless Network Name ESSID and Security code If you need to disconnect the Envoy from a Wi Fi network Select ...

Page 28: ...ssage If the router or network host is not connected to the Envoy the Ping returns the following ping bad address xxx Check Network Connectivity To check network connectivity details for the Envoy Select Check Network Connectivity The application displays a loading message until results are returned When the results return the application displays a collection of basic network diagnostic checks an...

Page 29: ...ters communicating with this Envoy View Envoy Information Under Envoy the screen lists the Envoy serial number time zone and connection information that varies depending on Internet connection type and version information Open a Connection for Enphase Troubleshooting Under Connection to Enphase Support there is an option to open a connection to allow Enphase to perform remote troubleshooting If yo...

Page 30: ...culty communicating over the power lines To troubleshoot this issue Check the Installer Toolkit mobile app to see which microinverters are not communicating Check that the circuit breaker s for the PV array are in the ON position Verify that the PV modules are connected to the microinverters Verify the PV module DC voltage is within the allowable range for the microinverter Issue Installer Toolkit...

Page 31: ... power microinverters PV modules provide power only during daylight hours and microinverters communicate only when powered Run another scan during daylight hours Check that the circuit breaker s for the PV array are in the ON position For the Envoy to communicate with the microinverters the PV circuit breakers must be in the ON position at the Switchboard Verify that the PV modules are connected t...

Page 32: ... address from a DHCP source This source can be a server computer but almost all consumer grade broadband routers also provide DHCP services as well This is the usual source of IP addresses for network hosts computers laptops and the Envoy When the Network Communications LED is red the IQ Gateway has a local network connection only and failed to connect to Enlighten after its scheduled reporting ti...

Page 33: ...ED is red for longer than 12 hours and the Installer Toolkit displays a Connection Status of Not Connected Unplug the modem USB cable Power cycle the IQ Gateway and wait until IQ Gateway completely restarts Re connect the cellular modem USB cable Allow two minutes between any extraction and insertion of the modem cable in the USB port of the cellular modem Issue IQ Gateway is not Connecting with a...

Page 34: ... site identify the specific MAC address of the Envoy and add it to list of authorised devices on the router The MAC addresses wired and wireless are located on a label on the back of the Envoy Firewall Settings The Envoy initiates outbound connections to Internet servers Such connections may be restricted by firewall rules set up on the site s broadband router Broadband routers typically allow all...

Page 35: ... wired for metering onlyqualified personnel should install or replace the Enphase IQ Gateway WARNING When replacing the IQ Gateway M you must install a new production CTto maintain metering accuracy A new production CT is included with the replacement IQ Gateway WARNING If the IQ Gateway you are replacing uses an Enphase cellular modem Enphase Mobile Connect do NOT move the cellular modem to anoth...

Page 36: ...w IQ Gateway Network Communications LED lights green within fiveminutes If not follow the network troubleshooting steps on page 36 12 If possible log in to Enlighten and add the IQ Gateway to the Activation for this system byclicking Add Another Envoy under the Envoy section 13 Verify that the new IQ Gateway starts discovering microinverters within 20 minutes of starting up If necessary use the En...

Page 37: ...ty 95 Environmental rating IP30 For installation indoors or when hard wired outdoors the IQ Gateway Must beinstalled in an IP54 rated or better enclosure Use an appropriately rated enclosure if hard wiring indoors Altitude use To 2000 meters Cooling Natural convection Internet Connection Options Integrated Wi Fi 802 11b g n 2 4 GHz 5 GHz Ethernet Optional 802 3 Cat5E or Cat 6 UTP Ethernet cable no...

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