England's Stove Works 25-EPI Installation And Operation Manual Download Page 35 | Manualshive

Page: 35 / 49

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Page | 35

Trouble

Shooting

Guide

WARNING:

To

avoid

ELECTRICAL

SHOCK

always

disconnect

the

unit

from

the

power

source

BEFORE

attemping

any

repair.

If

this

guide

does

not

correct

the

problem,

call

your

local

dealer

or

Technical

Support

at

1

‐

800

‐

245

‐

6489.

Problem

Cause

Solution

Auger

not

turning

1.

Bad

auger

motor.

1.

Replace

auger

motor.

2.

Foreign

matter

jamming

auger.

2.

Remove

pellets

and

object.

3.

Vacuum

sensor.

3.

Check

exhaust

blower.

Smoke

smell

or

dust

in

house

1.

Improper

exhaust

connection.

1.

Check

exhaust

connections

for

leaks,

especially

the

exhaust

blower

connect.

Seal

leaks

with

silicone,

aluminum

tape

or

a

hose

clamp.

Room

blower

not

operating

1.

Loose

thermal

sensor.

1.

Tighten

connection

on

sensor.

2.

Blower

speed

set

higher

than

heat

range,

causing

stove

to

cool

and

blower

to

cycle.

2.

Lower

blower

speed.

3.

Loose

connection.

3.

Check

control

board

connection.

Exhaust

blower

not

operating

1.

Loose

connection.

1.

Check

control

board

connection.

2.

Bad

blower.

2.

Replace

blower.

3.

Bad

vacuum

sensor.

3.

Replace

vacuum

sensor.

Lazy

Fire

1.

Bad

exhaust

blower.

1.

Inspect

and

replace

blower.

2.

Excessive

pellet

moisture.

2.

Keep

pellets

dry.

3.

Excessive

ash

build

‐

up.

3.

Thoroughly

clean

unit.

4.

Low

quality

pellets.

3.

Use

only

PFI

premium

pellets.

Blown

Fuse

1.

Power

surge.

1.

Replace

fuse;

use

surge

protector.

2.

Exposed

wire.

2.

Check

for

exposed

or

frayed

wire

and

loose

connections.

3.

Electrical

component

shorting.

3.

Check

motors

and

blowers

for

obstructions

or

short

circuits.

High

Pellet

Consumption

1.

Low

quality

or

non

‐

uniformly

sized

pellets.

1.

Use

premium

pellets

or

try

another

pellet

brand.

Squeaking

Noise

1.

Obstruction

in

auger

tube.

1.

Check

auger

tube

for

foreign

objects.

2.

Blower

Noise.

2.

Remove

and

oil

blower.

Pinging

or

Rattling

Noise

1.

Foreign

material

in

blower.

1.

Check

both

blowers

for

material.

2.

Loose

exhaust

fan

set

screw.

2.

Check

set

screw

for

tightness.

"E

‐

1"

Code

On

Control

Board

1.

Vacuum

bypass

chip

missing.

1.

Contact

Technical

Support.

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Summary of Contents for 25-EPI

Page 1: ... Keep children furniture fixtures and all combustibles away from any heating appliance SAFETY NOTICE Failure to follow these instructions can result in property damage bodily injury or even death For your safety and protection follow the installation instructions outlined in this manual Contact your local building or fire officials about restrictions and installation inspection requirements includ...

Page 2: ...information on hand if the phone the factory or your dealer regarding this product IMPORTANT IF YOU HAVE A PROBLEM WITH THIS UNIT DO NOT RETURN IT TO THE DEALER CONTACT CUSTOMER SERVICE 1 800 245 6489 Mobile Home Use This freestanding pellet unit is approved for mobile home or doublewide installation with the outside combustion air hook up See the Installation section of this manual for details pe...

Page 3: ...aintenance Daily o Important Notes 22 o Daily Ash Removal 23 o Cleaning the Burnpot 24 Bi Weekly o Important Notes 25 o Baffle Removal 26 o Tube Cleaning 26 Monthly o Important Notes 27 o Exhaust Chamber 28 o Venting Pipe 39 Yearly o Important Notes 30 o Exhaust Blower 31 32 o Convection Blower 33 o Hopper Fines 33 o Checking Gaskets 34 Trouble Shooting Guide Troubleshooting 35 36 Replacing Compon...

Page 4: ...while remaining simple our stoves are designed to perform extremely efficiently helping deliver more heat from less fuel Please look at our vast Help section on our website and call our Customer Service Department at 800 245 6489 if you need any help with your unit We are nearly always able to help walk you through any installation questions repairs problems or other questions that you may have Wi...

Page 5: ... o 29 1 4 742 95mm Surround Width o 40 0 1016mm Minimum Fireplace Dimensions Min Fireplace Width Front o 36 00 914 4mm Min Fireplace Width Rear o 22 0 558 8mm Min Fireplace Height o 21 0 533 4mm Min Fireplace Depth o 16 0 406 4mm The minimum fireplace dimensions listed may not apply to your specific installation and are for general reference only Use the unit dimensions along with practical knowle...

Page 6: ...dependent on the type of pellets burned in the stove as such these numbers may vary The maximum heating capacity of this unit can vary greatly based on climate construction style insulation and variety of other factors Use this information in conjunction with a BTU loss calculation for your home to determine if this unit will be sufficient for your needs WARNING Do not store or use gasoline or oth...

Page 7: ...e insert version of this stove 4 Locate the Rear Hopper Cover Plate Assembly which was included in the insert conversion kit This part comes preassembled with the rear hopper cover plate new hopper lid and hopper lid hinges It also comes predrilled for the required fasteners 5 Lay the Rear Hopper Cover Plate Assembly on the top of the hopper lid be certain the assembly is centered on the stove and...

Page 8: ...ound side panel the insert side panel and then into the stove body 10 Next slide the top surround panel onto the pre installed sheet metal screws on the top of the Rear Hopper Cover Plate Install two bolts through the pre drilled holes on either side of the surround top panel where it meets the two side panels of the surround 11 Tighten the 1 4 bolts first and then using a 5 16 socket or open end ...

Page 9: ...e hot during operation CAUTION Keep children away Supervise children in the same room as this appliance Alert children and adults to the hazards of high temperatures Do NOT operate with protective barriers open or removed Keep clothing furniture draperies and other combustibles away Installation MUST comply with local regional state and national codes and regulations Consult local building fire of...

Page 10: ... ALWAYS install vent pipe in strict adherence with the instructions and clearances included with your venting system DO NOT connect this pellet stove to a chimney flue which also serves another appliance DO NOT install a flue pipe damper or any other restrictive device in the exhaust venting system of this unit ONLY use chimney liners listed for pellet appliance venting do not use galvanized or B ...

Page 11: ...tion cap from another A FULL chimney relining is required when installing this stove as an insert o For chimneys 15 ft or shorter 3 in pellet liner may be used o For chimneys 15 ft or taller 4 in pellet liner must be used For high altitude installations altitudes greater than 4000 ft this insert must be used with 4 pellet liner only Using 3 liner will restrict air flow to the unit at high altitude...

Page 12: ... the top plate from sheet metal Use High Temp RTV silicone to seal the top plate and prevent leaks If the liner system is not a Twist Lock design all joints should be secured with three sheet metal screws Seal all joints in the liner using High Temp RTV silicone Secure the outside air pipe to the stove using a hose clamp or other mechanical fastener The outside air pipe may be run to the top of th...

Page 13: ... hookup must be metal with a minimum thickness of 0209 in 25 gauge mild steel or greater and an inside diameter of approximately 2 0in o All pipe joints and connections should be sealed with pipe clamps or other mechanical means to insure a leak free outside air connection o Long runs of pipe and excessive elbows for outside air should be avoided Due to frictional resistance in pipe any excessive ...

Page 14: ...a hearth extension pad which is designed and sold specifically for this purpose can be used A hearth extension pad should be U L listed or equivalent and must only be noncombustible Since the majority of the radiant heat from this unit is projected forward the hearth extension pad only serves to keep ashes and sparks from landing on combustible flooring near the unit A hearth rug is NOT an approve...

Page 15: ...lid switch down with your finger and check to see that the auger is turning Release the hopper lid switch and be certain that the auger stops turning DO NOT PUT YOUR FINGERS IN THE HOPPER OR NEAR THE ROTATING AUGER After about twenty minutes the control board should display E 2 in the two display windows More information on Error Codes can be found in the Error Code section of this manual At this ...

Page 16: ...is initiated After approximately fifteen minutes the fire should be burning brightly and the S U should disappear from the control board At this point the stove has begun normal operation and the display windows on the control board will remain empty unless the Heat Range or Blower Speed is adjusted Daily Operation Notes Variation in the flame height is normal and may be particularly noticeable on...

Page 17: ... board should display S d shortly after pressing the button This initiates the shut down sequence and the stove will remain in shut down mode until it has cooled down To increase the heat output of the stove press the Up heat range button The number in the heat range display window will increase signifying that the control board is now adjusting the heat output to your desired level The blower spe...

Page 18: ...ustomer service and they will diagnose the cause of the false code E 2 When this code is displayed in the control board window it indicates a failure to light Although the stove may have ignited the pellets the control board did not register a high enough temperature to determine the fire was lit If a fire was ignited wait for the unit to cool clean the burnpot and restart the unit E 3 This error ...

Page 19: ...ee minutes the unit will be OFF when power returns IMPORTANT Do NOT open the hopper lid or the door to the unit during power outage Open the closest outside door and a window to reduce the chance of any combustion byproducts entering the home Wait for the power to be restored and then press the ON button to restart the unit if necessary Caution Shock Hazard Press the Off button and let the applian...

Page 20: ... will have a small wire jumper installed in it from the factory This jumper bypasses the thermostat and should be saved 3 Loosen the two screws using a small slotted jewelers screwdriver and remove the jumper 4 Insert the two thermostat wires in place of the jumper and retighten the screws 5 Reinstall the back panel and mount the thermostat the control board automatically reads the thermostat and ...

Page 21: ...n the stove will burn at whatever heat range and blower speed the control board has been set to When the call for heat is gone i e the room is up to temperature the stove will enter the thermostatic shutdown sequence If during the shutdown period the call for heat returns the stove will complete the shutdown cycle before relighting Remember to locate the thermostat near the stove in a central loca...

Page 22: ...onitor the ash build up in the stove when first operating the unit as well as whenever a different brand of pellets is burned While the amount of ash generated by this unit is not excessive compared to a traditional log burning woodstove keeping the unit clean and free of ash is ESSENTIAL for peak performance and maximum efficiency Ash build up hampers airflow reduces efficiency and can cause a sm...

Page 23: ... around the burnpot into the ash pan below Use a long handled screwdriver or putty knife to remove any deposits left in the burnpot being careful to remove them from the burnpot and not allow them to filter down into the cradle area Excessive ash build up in the cradle can cause poor stove performance See Cleaning the Burnpot pg 24 Turn the ash pan latch counterclockwise until it releases and slid...

Page 24: ...or of the stove and remove the burnpot by lifting the front edge first and then simultaneously lifting up and out on the rear of the burnpot WARNING The burnpot can remain HOT long after the fire has gone out so wear protective gloves whenever handling a potentially hot burnpot Once the burnpot is out of the stove use a long handled screwdriver or putty knife as previously mentioned the remove any...

Page 25: ...ntenance in the first year will help you understand the location of ash build up as well as the necessary intervals between cleanings Although not specifically listed in this section the gaskets and latches on both the main door and ash pan should always be inspected to ensure a proper seal is being made As previously mentioned an airtight seal at all stove openings is crucial to proper operation ...

Page 26: ...ough the main loading door As soon as the baffle is out of the stove the area where fly ash accumulates on the firebox shelf will be clear The use of a utility vacuum is high recommended because it will prevent fly ash from falling through the exhaust holes and into the exhaust chamber BEFORE replacing the baffle into the stove inspect the heat exchange tubes for fly ash accumulation and if necess...

Page 27: ... listed in the Weekly Maintenance and Biweekly Maintenance sections Intervals between monthly cleanings will depend on the duration that stove is burning on a daily basis A stove which is operated continuously will need more frequent monthly cleanings than a stove which is used periodically as supplemental heat A good rule of thumb for monthly maintenance is that it should be done each time an ent...

Page 28: ... quantity of ash build up The ash deposited in the exhaust chamber should be light fluffy grey or white in color and should be no higher than half way up the clean out port o If the ash is dark brown or black it is generally evidence of incompletely pellet combustion o Do NOT allow the ash to accumulate higher than about half way up the cleanout port significant ash accumulation in this area can c...

Page 29: ... brushed clean Check the termination cap to be certain is not clogged or restricted by any fly ash accumulation After thoroughly cleaning the venting system reseal any disassembled seams with high temperature silicone Part AC RTV3 if applicable to your venting system Inspect seams that were not disassembled to be certain a smoke tight seal is still being made After prolonged use leaks in the venti...

Page 30: ...WELL AS the steps listed in the Weekly Maintenance and Biweekly Maintenance sections Yearly maintenance should be performed at the end of the burning season Leaving ash and other build up in the stove during the non heating months can lead to premature metal degradation in the stove and venting system Using extra attention to detail and being certain to be very thorough in the end of season cleani...

Page 31: ...cess the blower Disconnect the venting system from the exhaust blower just enough that you will be able to remove the exhaust blower from the stove Unplug the two wires which connect the stove wiring harness to the exhaust blower using the quick connect plugs Loosen and remove the 5 16 screw on the top of the exhaust blower output connection which holds the thermal sensor to the exhaust blower Loo...

Page 32: ...ust blower fan blade Inspect the exhaust blower motor for dust accumulation and carefully remove it ensuring that all air cooling holes into the motor are open and free of dust deposits Install the blower and side panel in the reverse order as described above Remember to check the condition of the exhaust blower gasket AND remember to reconnect the thermal sensor to the top of the exhaust blower o...

Page 33: ...quality of pellets burned in the stove some accumulation of pellet fines and dust is possible in the hopper The lowest part of the auger near the back of the stove is where most fines will accumulate With the stove off and unplugged use a utility vacuum to remove the fines from the auger tube If the fines cannot be removed from the top of the hopper In order to access the combustion blower the uni...

Page 34: ...ly the gasket needs to be replaced This test should be repeated around the entire gasket perimeter as gaskets will sometimes seal tightly on one side but be worn and seal poorly on another side Perform this test around the entire perimeter of the door hopper lid and ash pan If any area fails the test the entire gasket should be replaced The part number appropriate to the gasket being replaced can ...

Page 35: ...st blower not operating 1 Loose connection 1 Check control board connection 2 Bad blower 2 Replace blower 3 Bad vacuum sensor 3 Replace vacuum sensor Lazy Fire 1 Bad exhaust blower 1 Inspect and replace blower 2 Excessive pellet moisture 2 Keep pellets dry 3 Excessive ash build up 3 Thoroughly clean unit 4 Low quality pellets 3 Use only PFI premium pellets Blown Fuse 1 Power surge 1 Replace fuse u...

Page 36: ...ets and restart the stove 2 The hopper lid was left open too long during refueling 2 Keep the hopper lid open for the shortest interval possible when refueling The safety switch stops the auger when the hopper lid is open 3 Component failure 3 An auger motor failure or combustion motor failure can sometimes results in an E 4 code 4 Blower speed is set too high cooling firebox too rapidly 4 Operate...

Page 37: ...assembly out of the tube enough that the allen set screw which holds the auger to the steel auger coupler can be accessed Loosen this set screw until the auger is free from the auger motor assembly 5 Next remove the four screws which hold the cast iron auger motor coupler to the auger motor using a 5 16 wrench Slide the cast iron auger motor coupler and the steel spacer plate off of the auger moto...

Page 38: ... the new blower is performed exhaust in reverse of removal remember to reconnect the new blower to the wiring harness Combustion Blower 1 Before beginning any component replacement be certain the unit is unplugged and thoroughly cooled down 2 Remove the unit from the fireplace 3 Disconnect the venting system from the exhaust blower and disconnect the exhaust blower from the stove wiring harness Lo...

Page 39: ... of removal be absolutely certain the wires and vacuum house are connected according to the wiring diagram in this manual Igniter 1 Before beginning any component replacement be certain the unit is unplugged and thoroughly cooled down 2 Remove the right side panel and the back panel as previously detailed 3 Locate the igniter as shown in the diagram below 4 Disconnect the igniter wiring from the c...

Page 40: ... This new unit has been painted with High Temperature Paint that should retain its original look for years If the unit should get wet and rust spots appear the spots can be sanded with fine steel wool and repainted It is crucial that only High Temperature Spray Paint is used Part AC MBSP as others may not adhere to the surface or withstand the high temperatures Similarly some brands of paint will ...

Page 41: ... blow fuse is used on this Control Board NOTE The bottom three control buttons are preset at the factory and are not user adjustable See the Daily Operation section on pages 14 18 of the manual for more instructions on Control Board settings Recommended Heat Ranges Low Burn Heat Range setting 1 Room Air Blower setting 1 Medium Low Heat Range setting 2 3 Room Air Blower setting Medium High Heat Ran...

Page 42: ...azard Press the Off button and let the appliance completely cool BEFORE unplugging the appliance and beginning any maintenance or component replacement Risk of shock if appliance is not unplugged before service PU CBEP Control Board Diagram ...

Page 43: ...every stove The ceramic log set dresses up the firebox interior and gives a feeling of a wood fire The log set does not require any maintenance other than the periodic removal of fly ash which can be accomplished with the same utility vacuum used for general cleaning of the unit The log set retains heat long after the fire has gone out so it should always be handled with fire resistance gloves to ...

Page 44: ...Page 44 ILLUSTRATED PARTS DIAGRAM Auger Motor Assembly Steel Door Assembly ...

Page 45: ... Motor Collar 14 Steel CA AC Steel Auger Coupler 15 IP 25EP Firebox Baffle 16 PU ECCEP Exhaust Cleanout Covers 17 PU BPCEP Cradle 18 PU BPEP Burnpot 19 CA 40 Steel Door 20 PU AFEP Steel Auger 21 AC GSEP Glass Support Brackets 22 PU SKEP Insert Surround Kit 23 PU SPSEP Insert Side Panel Set 24 PU ITEP Insert Top and Rear Cover Plate 25 PU APEP Ash Pan 26 Glass AC G40 Three Piece Glass Center 27 AC ...

Page 46: ...amage resulting from over firing will void your warranty 2 This warranty does not apply if damage occurs because of an accident improper handling improper installation improper operation abuse or unauthorized repair made or attempted to be made 3 The manufacturer is not liable for indirect incidental or consequential damages in connection with the product including any cost or expense providing su...

Page 47: ...as purchases or the factory at our option will perform the warranty service Other Rights This warranty gives you specific legal rights you may also have other rights which may vary from state to state Please Note This warranty is null and void if the attached warranty registration AND a copy of the sales receipt is not returned within thirty 30 days from the date of purchase Warranty is not transf...

Page 48: ...________________ VIII City_______________________ State________ Zip Code __________ Unit Information Refer to the sticker on the back of the manual or box to complete this section IX Model Number_____________________ Purchase Date _____________ X Purchase Price_____________________ XI Serial Number_____________________ Mfg Date_________________ Purchase Questions How did you first hear about our p...

Page 49: ...original date of purchase Use any of these three easy ways to send your warranty information in Mailing Address England s Stove Works Inc Customer Service Department P O Box 206 Monroe Virginia 24574 Fax Number 434 929 4810 Twenty four hours a day Online Registration Visit our warranty registration website at http www englanderstoves com warranty warranty html ...

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