19
TROUBLE
SHOOTING
Problem
Cause
Solution
Grill
will
not
turn
on.
Grill
is
not
properly
plugged
in.
Ensure
that
your
grill
is
plugged
into
a
WORKING
GFCI
outlet.
A
power
surge
has
blown
the
fuse
on
the
control
board.
Replace
the
fuse
with
a
6
amp
(125
volt)
fuse.
Grill
produces
excess
or
discolored
smoke.
Pellets
may
have
absorbed
excess
moisture.
Clean
the
hopper
and
burn
pot
of
any
wet
pellets
and
replace
with
dry
ones.
Burn
pot
is
clogged
with
ash
or
carbon.
Check
the
burn
pot
for
any
ash
or
carbon
deposits.
Clean
if
needed.
Grill
unable
to
reach
or
maintain
stable
temperature.
Grill
not
receiving
sufficient
fuel.
Check
the
hopper's
fuel
level,
add
pellets
if
needed.
Grill
not
receiving
sufficient
air
flow
to
burn
pot.
Check
the
burn
pot
for
any
ash
or
carbon
deposits.
Clean
if
needed.
Check
to
ensure
the
combustion
fan
is
installed
in
the
proper
direction
(should
blow
towards
the
fire),
is
plugged
in
and
is
still
operating
properly.
Thermocouple
problem.
If
the
door
temperature
is
reading
different
from
the
control
board
then
the
thermocouple
may
need
to
be
cleaned
or
there
is
a
nick/kink
in
the
wires.
Igniter
problem.
Check
to
ensure
the
igniter
is
plugged
in
and
starts
to
glow
after
pressing
the
"on"
button.
Frequent
flame
fluctuation.
Build
up
of
creosote
or
carbon
material.
Possible
combustion
failure/malfunction.
Check
combustion
fan.
Check
the
burn
pot
for
any
deposits
or
buildup.
Should
you
have
an
issue
that
is
not
addressed
on
this
chart,
or
if
you
need
assistance
with
any
of
the
solutions,
please
contact
our
Technical
Support
line
at
1
‐
800
‐
245
‐
6489.
If
you
need
parts
you
can
order
them
online
at
www.pelletgrillsusa.com
or
by
contacting
us
at
1
‐
800
‐
245
‐
6489.
