15
Audio issues
Possible solutions
There’s a lot of
noise or static on
the line
• Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors,
WiFi equipment, etc.). Move the handset or base away
from the interference source.
• If you use a telecoil hearing aid, turn on T-coil mode
(see p. 7).
• If you have any service that uses the phone line, add a
DSL or telephone line filter (see below).
Caller ID problems
Possible solutions
No handsets display
Caller ID information.
• Let calls ring twice before answering.
• Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
• You may have to change the line mode.
Contact Customer Service for instructions.
Multi-handset problems
Possible solutions
I can’t transfer calls.
• Reset the handset (see p. 16).
Two handsets can’t talk to a caller.
• See if any handset is in Privacy Mode.
A handset says
Unavailable
.
• Move the handset closer to the base.
• See if any handset is in Privacy Mode.
I can’t register a new handset.
• Reset the handset (see p. 16).
• See if you have 12 registered handsets.
Installing a Line Filter or DSL Filter
A telephone line filter or DSL filter prevents services that use the phone line from
causing interference on your phone. To get a line filter, contact your service pro
-
vider or look in an electronics store.
Plug the filter into the telephone wall jack and plug the base into the filter. Make a
test call to make sure the noise is gone.
Liquid Damage
CAUTION: If the base is covered in liquid, disconnect the adapter & phone
cord from the wall before touching it.
If the liquid is only on the exterior housing of the base or handset, wipe it off and
use as normal. If you can hear liquid inside the housing:
1. Remove all compartment covers, and disconnect all cables and cords.
2. If liquid is leaking from any vent or hole, turn the phone so that vent faces
down. If not, place the largest vent face down.
3. Let dry for at least 3 days. Check for liquid inside the phone before replacing
compartment covers & reconnecting cords.
