15
TROUBLESHOOTING
HAVING TROUBLE WITH SETUP?
Don’t return this product to the retailer, we’re here to help
Please call us at
888-693-4189
or visit
www.energizerconnect.com
for video tutorials, updated manuals and more FAQs for your device.
My device won’t connect to my network!
1.
Make sure you are connected to your
2.4 GHz network
and your
device is blinking red before you start trying to connect your device.
2
. You may need to reset your device if you are having trouble.
Check out page 2 for the location of your device’s reset buמּon.
3.
To allow the app to locate the network, you may need to
allow permissions for location and turn on your Bluetooth.
4.
If you are not certain what type of network you have, contact
your Internet Service Provider and ask them to create a
separate, dedicated
2.4GHz network
. You can also do this
manually in your router’s seמּings.
5.
Try moving to a spot closer to your router for connecting.
6
.
You can also purchase a WiFi extender to increase your WiFi
range and strength.
7
. In some cases, you can try using the secondary pairing mode
by clicking “Net Pairing Mode” on the Add Device screen (see
boמּom of page 3). Follow the on-screen instructions.
