ENERGIUM HENm User Manual Download Page 57 | Manualshive

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ENERGIUM HENm User Manual Download Page 57

57

HENm User Manual

5. Trouble Shooting

5-8.In case other program errors occur

1. Click Logs folder where the software has been installed.

2. . Zip the folder with error occurring date and deliver it to ENERGIUM’s POC.

In case any error occurs that are not covered by the HENm Software manual, collect
and deliver the Log file as shown in below steps for error analysis.

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Summary of Contents for HENm

Page 1: ...User Manual...

Page 2: ...d copied modified published or in any way reproduced disseminated distributed or shared without clear written permission from ENERGIUM Information in this document is subject to change without notice...

Page 3: ...ON EXTRA LABEL PRINTER 35 5 1 10 TUBE LABELING IS COMPLETE 36 5 2 LCD Error Display 37 5 2 1 TUBE JAMMED IN TUBE INLET 37 5 2 2 TUBE TRANSFER HAS FAILED 38 Contents 5 2 3 TUBE LABELING HAS FAILED 38 5...

Page 4: ...n used to display information required by the user when using the equipment Used to display process to execute specific feature Ex Setup Select equipment means to select setup and then to select an eq...

Page 5: ...d cloth Do not touch power plug and or power cable with wet hands In case of any water spillage on the equipment unplug the power from the equipment and call the service center In case any noise smell...

Page 6: ...neutral conductor To reduce the risk of electric shock do not connect the HENm to any other type of power system If you do not know what type of power source is being supplied to the building contact...

Page 7: ...upon patient call to reduce medical accidents caused by human errors Cut Wait Times Reduces phlebotomy preparation time by automatically applying barcoded labels to Cost Reduction Reduce operating co...

Page 8: ...plied to tubes 4 LSM Label Sticking Module Apply labels to tubes and dispense them into a tray via outlet 5 Tray Transfer configured tubes from inlet to LSM based on phlebotomy test category 6 Barcode...

Page 9: ...quired for phlebotomy 3 LP Label Printer SLP Sticking Label Printer SLP Header Module ELP Extra Label Printer ELP Header Module Print necessary labels to be applied to tubes Tube specifications and nu...

Page 10: ...er Verify patient information by recognizing barcodes printed on either extra labels or tubes 4 LSM Label Sticking Module Label attachment position Apply labels to tubes and dispense them into a tray...

Page 11: ...the patient Ex Receipts are printed with instruction to direct patients to subsequent location Animation displaying equipment operating status Screen shift and or command button Inlet Number Tube Colo...

Page 12: ...SE Temporary Pause FIXED Re initialization of the equipment after resolving an error and or alarm DETAIL Check detailed error information START Un pause the equipment with pause status STATUS Move to...

Page 13: ...nit Check to see if all the components are included before use 3 Component User Manual Quick Installation Guide Product Warranty Outlet Tray pad 4ea Tray 4ea Power Cable Label roll 2ea Receipt roll So...

Page 14: ...User Instruction 4 1 To Start 1 Connect Power Cable Interface Debug USB Cable then Turn on the power by pressing Power Switch Stand by Switch 2 Check if there are sufficient tubes in each inlet 3 Chec...

Page 15: ...15 HENm User Manual 4 Check if there is a tray in the outlet and remove any labels and or tubes in the tray 5 Run Collection Program 4 User Instruction...

Page 16: ...16 HENm User Manual 4 User Instruction 7 Run MOD Program and Follow log in procedure below on log in screen 6 Run CNS Program...

Page 17: ...er Instruction 8 Click Call button to call the patient after receiving the patient via MOD program Patient Information Specimen Information 9 Click Call button to call the patient after receiving the...

Page 18: ...18 HENm User Manual 10 Press Print button 11 Check if the printed labels are properly printed and or attached 12 Click HENm MOD Program Complete button 4 User Instruction...

Page 19: ...NS program and configure Label design form 3 MOD Program Provides necessary phlebotomy apparatus labelled tubes specimen labels patient confirmation labels based on information received from CNS pro g...

Page 20: ...oor LSM 2 Pull the label holder and tilt downwards then remove the used label roll 3 Press the SLP Header switch then turn the label guide upwards NO MORE LABEL IN STICKING LABEL PRINTER message is di...

Page 21: ...r then turn the label guide as shown in below image 6 Turn the label holder as shown in below image 4 Insert the label as shown in below image 4 User Instruction When mounting the label attach the gre...

Page 22: ...22 HENm User Manual 7 Tighten the label roll by pressing REWIND button two to three times on the LCD screen 8 Close the LSM LP Door 4 User Instruction...

Page 23: ...the label holder and tilt downwards then remove the used label roll 3 Press the ELP Header switch then turn the label guide upwards NO MORE LABEL IN STICKING LABEL PRINTER message is displayed on LCD...

Page 24: ...4 HENm User Manual 5 Close the ELP Header then turn the label guide as shown in below image 4 Insert the label as shown in below image 6 Turn the label holder as shown in below image 4 User Instructio...

Page 25: ...7 Close the LSM LP Door 4 User Instruction 4 3 3 Receipt Label 1 Press the green button and open the RP Door NO MORE PAPER IN RECEIPT PRINTER message is displayed on LCD screen when Receipt Label is...

Page 26: ...26 HENm User Manual 4 User Instruction 2 Remove any label and or foreign substance in the vicinity of RP 3 Close the RP Door...

Page 27: ...ion 4 4 Barcode Scanner Setting 4 4 1 How to disable Barcode Scanner 1 Scan the following barcodes in sequence on the Barcode Scanner the Barcode Scanner will be disabled and the scanning function wil...

Page 28: ...4 4 2 How to Activation Barcode Scanner 1 When the LCD screen is disabled press the LCD screen to temporarily activate the scanner 2 Barcode scanner is activated by scanning the following barcodes in...

Page 29: ...play 5 1 1 RECEIPT PRINTER DOOR IS OPEN 5 1 2 TUBE INLET DOOR IS OPEN 5 Trouble Shooting 1 Stop the alarm by pressing MUTE button on the LCD screen then Close the RP Door 1 Stop the alarm by pressing...

Page 30: ...R DOOR IS OPEN 5 1 4 TRAY IS NOT AVAILABLE 1 Stop the alarm by pressing MUTE button on the LCD screen Close the LP Door 1 Stop the alarm by pressing MUTE button on the LCD screen Return the empty tray...

Page 31: ...RE LABEL IN STICKING LABEL PRINTER 1 Stop the alarm by pressing MUTE button on the LCD screen then open LSM LP Door 3 Close the LSM LP Door 5 Trouble Shooting 2 Remove the used up label roll and repla...

Page 32: ...MORE LABEL IN EXTRA LABEL PRINTER 1 Stop the alarm by pressing MUTE button on the LCD screen then open LSM LP Door 2 Remove the used up label roll and replace with a new one Refer to 4 4 5 Trouble Sho...

Page 33: ...IN RECEIPT PRINTER 2 Remove spent Receipt insert a new Receipt and pull out the roll 3 Close the RP Door 1 Stop the alarm by pressing MUTE button on the LCD screen then open RP Door RP Door open is pr...

Page 34: ...1 8 HEADER IS OPEN ON STICKING LABEL PRINTER 2 Close the SLP Header in direction of the arrow shown below 3 Close the LP Door 1 Stop the alarm by pressing MUTE button on the LCD screen then open LP Do...

Page 35: ...5 1 9 HEADER IS OPEN ON EXTRA LABEL PRINTER 1 Stop the alarm by pressing MUTE button on the LCD screen then open LP Door 2 Close the ELP Header in direction of the arrow shown below 3 Close the LP Doo...

Page 36: ...m User Manual 5 1 10 TUBE LABELING IS COMPLETE 1 Turn alarm off by pressing the MUTE button 2 Tube production is complete Please remove the Tray 3 Return the empty tray to the tray outlet 5 Trouble Sh...

Page 37: ...TE button on the LCD screen then follow Inlet Door LP Door Inlet Sensor Door to open 2 Remove the jammed tube by moving the Transfer by pressing BACK FORWARD buttons 3 Close the Inlet Sensor Door LP D...

Page 38: ...RANSFER HAS FAILED 1 Turn alarm off by pressing the MUTE button on the LCD screen then Press the FIXED button 5 2 3 TUBE LABELING HAS FAILED 1 Stop the alarm by pressing MUTE button on the LCD screen...

Page 39: ...39 HENm User Manual 4 Press the FIXED button 2 Remove unlabeled tube and label 3 Close the LSM 5 Trouble Shooting...

Page 40: ...LABEL PRINTER 1 Turn alarm off by pressing the MUTE button on the LCD screen then Open LP Door 2 Remove any label and or foreign substance in the vicinity of ELP Header Door 3 Print sample label by pr...

Page 41: ...41 HENm User Manual 5 Press the FIXED button 4 Close the LP Door 5 Trouble Shooting...

Page 42: ...2 5 TUBE JAMMED IN LSM 2 Remove unlabeled tube and label in the LSM 3 Print sample label by press the FEED and REWIND button 1 Turn alarm off by pressing the MUTE button on the LCD screen then Open L...

Page 43: ...43 HENm User Manual 5 Press the FIXED button 4 Close the LSM 5 Trouble Shooting...

Page 44: ...RECEIPT PRINTER 1 Turn alarm off by pressing the MUTE button on the LCD screen then Open RP Door 2 Remove any label and or foreign substance in the vicinity of RP 3 Close the RP Door RP Door open is...

Page 45: ...45 HENm User Manual 4 Print sample label by press the FEED button 5 Press the FIXED button 5 Trouble Shooting...

Page 46: ...AS OCCURRED 5 2 8 BARCODE SCAN IS NOT SUCCESSFUL 1 Stop the alarm by pressing button on the LCD screen and Press the RESET button then restart program 1 Stop the alarm by pressing button on the LCD sc...

Page 47: ...47 HENm User Manual 2 Remove labeling tube 3 Close the LSM 4 Press the FIXED button 5 Trouble Shooting...

Page 48: ...ALIZED 1 Stop the alarm by pressing MUTE button on the LCD screen then follow INITIALIZE FIXED to open 5 2 10 LSM IS NOT INITIALIZED 1 Stop the alarm by pressing MUTE button on the LCD screen then fol...

Page 49: ...49 HENm User Manual 5 3 In case called patient is not available to come to the table 1 Click hold button 2 Double click a patient to be recalled on the holding list 5 Trouble Shooting...

Page 50: ...50 HENm User Manual 5 Trouble Shooting 3 Check called patient info and specimen info then click Print button...

Page 51: ...ork Connected Network Not Connected 2 Check PC LAN cable connection status If not connected reconnect the LAN cable and restart the program 5 4 1 Check Network status 1 Run Collection CNS MOD Statisti...

Page 52: ...nformation under basic setting matches with HENm DB Setting If it does not modify the setting 5 5 In case receipts are not printed 1 Check to see if Epson print port is properly connected 2 Click Sett...

Page 53: ...53 HENm User Manual 3 Select receipt printer setting as EPSON TM T88IV 4 Press Save button and restart the program 5 Trouble Shooting...

Page 54: ...ram 1 Click Setting button on MOD Program screen 2 Select Eq port No under equipment information then click Save button COM port number generated by every PC may differ in case Comport is not displaye...

Page 55: ...5 HENm User Manual 3 In case COM Port information is not available under Device Manager detach the USB Port from PC and reconnect COM port number generated by every PC may differant 5 Trouble Shooting...

Page 56: ...case equipment Communication Error message is displayed on MOD program 1 Close the MDO Program 3 Run MOD Program 2 restarting the equipment Contact ENERGIUM C S team if issues cannot be resolved MOD...

Page 57: ...lick Logs folder where the software has been installed 2 Zip the folder with error occurring date and deliver it to ENERGIUM s POC In case any error occurs that are not covered by the HENm Software ma...

Page 58: ...or Label Sticking Roller Label Holder Roller 6 4 Outlet Tray Detecting Sensor 6 5 Inlet Inlet Door Sensor 6 6 LP Label Printer LP Door Sensor SLP Header SLP Gap Sensor SLP Roller ELP Header ELP Gap Se...

Page 59: ...Header using dried cloth or a cotton swab 4 Clean dust and or foreign substance on the RP Roller using wet tower 5 Close the RP Door 6 1 RP Receipt Printer 1 Turned off the equipment 2 Clean dust and...

Page 60: ...bstance on the LSM Sensor using dried cloth or a cotton swab 4 Clean dust and or foreign substance on the LSM Roller using wet tower LSM Sensor LSM Roller 6 3 LSM LSM Door Sensor Label Position Sensor...

Page 61: ...dust and or foreign substance on theTray Detecting Sensor using dried cloth or a cotton swab 6 4 Outlet 6 5 Inlet 1 Turned off the equipment 2 Clean dust and or foreign substance on the Inlet Door Se...

Page 62: ...nd or foreign substance on the LP Sensor LP Header using dried cloth or a cotton swab 5 LP Roller SLP Sticking profile SLP Sticking Roller ELP Cutter cover using wet tower 6 6 LP Label Printer LP Door...

Page 63: ...63 HENm User Manual SLP Sticking Roller SLP Sticking profile ELP Cutter cover 6 Maintenance...

Page 64: ...e USB A B Port 5V 200mA Label Printing Method Thermal Printing Compatible Label Size Width 50mm Length 28 35mm Label Quantity 2000 label per 1 label roll Compatible Receipt Label Roll Size Width 57mm...

Page 65: ...2018 ENERGIUM Co Ltd All rights reserved...

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