The heater enclosure is
- The thermal protection might be defective
extremely hot
- The air vents of the unit might be blocked
The heater does not work
- The thermostat might be defective or at the
wrong setting
- Check the circuit breaker or fuse
- The thermal protection of the heater has been
activated
-
The heater’s connections are incorrect
The heater overheats
- The thermostat might be defective or at the
wrong setting
The house breaker trips when
- The house voltage is higher than that
the heater is turned on
recommended for the heater
-
The heater’s connections are incorrect
The desired room temperature
- Heat losses in the room are higher than the
cannot be reached
unit’s capacity
- One or more heating elements are defective
- The thermostat might be defective or at the
wrong setting
- The house voltage is lower than that
recommended for the heater
WARNING
• If you cannot solve the problem after checking these points, cut off the power
supply at the main electrical panel and contact our customer service (see the
“Limited warranty” section to obtain the phone number).
WARRANTY
LIMITED ONE (1) YEAR WARRANTY
This product is guaranteed against all manufactured faults and defects for a
period of one (1) year from the date of purchase. If your unit has a manufactured
fault or defect, return the unit to the original point of purchase (store) with your
proof of purchase on hand or call our customer service department at 1-866-967-
7333.
Important notes: Any damage caused by an accident or an abusive usage is
NOT covered under warranty. We also decline all responsibility concerning
indirect or consecutive damages. In certain Canadian provinces, it is not
permitted to limit indirect or consecutive damages. Therefore it is possible these
limitations are not applicable to you. This warranty gives you specific legal rights.
You may also have other legal rights which vary from one province to another.
CUSTOMER SERVICE: 1-866-967-7333 ext 227