Enerdrive ePOWER B-Tec Lithium Battery- Owners Manual (Rev. 3.01)
Page 18
Return and/or Repair Policy
If you are experiencing any problems with your unit, please contact our customer service department
at [email protected] or Phone 1300 851 535 before returning product to retail store. After
speaking to a customer service representative, if products are deemed non-working or malfunctioning,
the product may be returned to the purchasing store within 30 days of original purchase. Any defective
unit that is returned to Enerdrive within 30 days of the date of purchase will be replaced free of charge.
If such a unit is returned more than 30 days but less than the states warranty period, Enerdrive will
repair the unit or, at its option, replace it, free of charge. If the unit is repaired, new or reconditioned
replacement parts may be used, at manufacturer’s option. A unit may be replaced with a new or
reconditioned unit of the same or comparable design. The repaired or replaced unit will then be
warranted under these terms for the remainder of the warranty period. The customer is responsible
for the shipping charges on all returned items back to Enerdrive.
Limitations
This warranty does not cover damage or defects resulting from normal wear and tear (including chips,
scratches, abrasions, discolouration or fading due to usage or exposure to sunlight), accidents, damage
during shipping to our service facility, alterations, unauthorized use or repair, neglect, misuse, abuse,
failure to follow instructions for care and maintenance, acts of god, fire and flood.
If your problem is not covered by this warranty, contact our Support Team at [email protected].
au or phone 1300 851 535 for general information if applicable.
