Endace Measurement Systems Ltd
EDM01.05-01r1 DAG 4.3GE Card User Manual
www.endace.com
4.6 Reporting Problems
Description
If there are unresolved problems with a DAG card or supplied software,
contact Endace Technical Support via the email address
. Supplying sufficient information in an email
enables effective response.
Problem
checklist
The exact information available to users for trouble, cause and correction
analysis may be limited by nature of the problem. The following items
assist a quick problem resolution:
Ref Item
1.
DAG card[s] model and serial number.
2.
Host PC type and configuration.
3.
Host PC operating system version.
4.
DAG software version package in use.
5.
Any compiler errors or warnings when building DAG driver or
tools.
6.
For Linux and FreeBSD messages generated when DAG device
driver is loaded. These can be collected from command
dmesg
or
from log file
/var/log/syslog.
7.
Output of
daginf -v.
8.
Firmware versions from
dagrom –x.
9.
Physical layer status reported by:
dagfour
10. Network link statistics reported by:
dagfour –si
11. Network link configuration from the router where available.
12. Contents of any scripts in use.
13. Complete output of session where error occurred including any
error messages from DAG tools. The
typescript
Unix utility
may be useful for recording this information.
14. A small section of a captured packet trace illustrating the
problem.
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17
Revision 6. 22 September 2005.
