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9. Frequently Asked Questions
Q1. What to do when there’s no image output to my monitor?
Answer:
Check if the power indicator light of the ENMMP-U41 is on. If not, please check if the
power is properly connected.
Check if there is signal output on your monitor. If not, please check the HDMI
connection line interface is correct.
Remove the Micro-SD Card or USB flash drive, and then plug in again after system
restarted.
Third party software might cause system become unstable; uninstall previously
installed software.
Q2. What to do when I can’t download APK from Google Play™ Store?
Answer:
Check and make sure your internet connection is working properly, such as your
router connection.
Make sure you have signed in your Google Account with the ENMMP-U41 system.
Q3. What to do when My Wireless Air Mouse Controller unresponsive on the monitor
screen?
Answer:
It maybe the battery is lack of power, please charge the Wireless Air Mouse Controller
Battery.
Please remove and insert again the USB receiver to the USB port of ENMMP-U41, it
should automatically connect to the Wireless Air Mouse Controller.
For more information, please check our website:
http://www.encore-usa.com
