Troubleshooting
First examine the backbone wiring pair and make sure you have solid connections. The Interlink
Sync LED will be lit solid Green with rapid pulsing on each 865XSC PRO unit to show proper
connection and pairing. If the Interlink Sync LED Link is flashing slow to fast and never goes solid
…
.
Then follow the steps below:
1) Make sure your wiring is straight through end to end coax.
2) Check for a firm connection of the RJ-45 connections in each 865XSC PRO unit, and
power is applied to the 865XSC PRO CO & CPE units.
3)
You can easily isolate any issue by performing an Out Of The Box Test (OOTBT). This
test will confirm the correct working order of your Enable-IT 865XSC PRO Gigabit Coax
PoE Extender Kit. This will point to a possible issue with your long distance Interlink
wiring being affected by possible outside interference.
865XSC PRO Remote unit DIP Switch Settings
•
Switch 1: ON - only for 865XSC PRO remote unit
PoE On – Down / On Position - Default
PoE Off – Up / Off Position
•
Switch 2: ON - only for 865XSC PRO remote unit 4-Pair output
PoE 2-Pair – Up / Off Position
PoE 4-Pair – Down / On Position - Default
•
Switch 3: Not Used
•
Switch 4: Not Used
T
ECHNICAL
S
UPPORT
Enable-IT, Inc.’s Customer Care Team support is available directly to customers and distributors. All
support requests are processed through the online support portal. This allows us to provide assigned
support ticket numbers in order to bring closure to any technical issues.
Online Technical Services
The Enable-IT Support Portal is available 24/7 to open a ticket or check the status of one. Please use
this support website as your first source for help as it contains an on-line knowledge base of articles,
documentation, FAQ's and other problem-solving resources. This web-based support resource
provides the quickest solution to the most common technical support issues.
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