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If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the
gas quality or pressure is low, contact your local gas supplier immediately.
1. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues, etc.
- Ventilate area. Stop using odor causing products while
heater is running.
b. Gas leak - Locate and correct all leaks.
2. Appliance shuts off during use. (pilot and main burner are
off.)
a. Low line pressure - Contact local gas company.
b. Pilot is partially clogged - Clean pilot.
c. Defective flame sensor - Replace spark probe.
d. Low batteries - Replace batteries in remote receiver.
3. Appliance shuts off during use.
a. Low line pressure - Check line pressure to the valve.
b. Low batteries - Replace batteries in remote receiver.
4. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
5. Burner does not light.
a. Burner orifice clogged - Clean burner or replace main burner
orifice.
b. Burner orifice diameter is too small - Replace burner
orifice.
c. Inlet gas pressure is too low - Contact qualified service
person.
d. Low batteries - Replace batteries in remote receiver.
6. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
service person.
b. Manifold pressure is too low - Contact local gas company.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
7. Appliance produces a whistling noise when main burner
is lit.
a. Turning control knob to HIGH position when main burner is
cold - Turn control knob to LOW position and let warm up
for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.
TROUBLESHOOTING
SYMpTOMS - pOSSIBLE CAUSES AND CORRECTIONS
Keep the control compartment and burner area surrounding the
burner clean.
Always keep the appliance area clear and free from combustible
materials, gasoline, and other flammable vapors and liquids.
Never obstruct the flow of combustion and ventilation air. Keep the
front of the appliance clear of all obstacles and materials.
Cleaning Instructions
This appliance is built using mostly high-grade stainless steel to
resist rust-through. In outdoor applications, all stainless steel will
develop a dull patina and, depending on the local environment
and on the materials used in the installation, may develop some
surface oxidation (rust). This does not affect the performance of
the fireplace, and does not require any action to correct. If you
prefer keeping your fireplace front looking factory-fresh, clean it as
required with stainless steel cleaner.
When installation application includes highly acidic applications
such as mortar or stone etching, do not remove the protective PVC
film from the stainless steel until after this application is complete.
Once the film has been removed we recommend that the appli
-
ance be cleaned with a stainless steel cleaner immediately.
Please note that areas where the film has been formed (corners,
hems, etc.) may require extra cleaning due to the properties of
the film. Ensure that all protective film has been removed from the
fireplace prior to burning the appliance.
MAINTENANCE
