Emotiva X-Ref Series, User Manual

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Troubleshooting
The X-Ref loudspeakers are carefully designed and manufactured using only high-quality
precision components to ensure years of trouble-free operation. It’s unlikely you’ll ever have
any problems with your X-Ref loudspeakers, but if you do, here are a few things you should
try:
Problem: No output at all from one speaker
• Verify that your speaker cable hasn’t become disconnected or shorted
• Verify that your source is working (by connecting the speaker to a different channel)
• Remember that, with surround-sound systems, not all speakers will play in certain
decoder modes and with certain types of content
Problem: Very little bass or very poor imaging
(usually from front speakers)
• Verify that all speakers are connected in proper phase (red/plus terminal from each
speaker should be connected to red/plus terminal on each power amp channel). If one
or more speakers are connected in incorrect phase, the most obvious result will usually
be poor imaging and loss of bass. Surround speakers may be deliberately connected
out of phase with other speakers, but Left Front, Center Front, and Right Front speakers
should always be in phase with each other. Pairs of surrounds (both side surrounds or
both rear surrounds) should be in phase with each other even if they are out of phase
with other speakers.
Problem: Intermittent sound or odd sound from one speaker
• Verify that the speaker cable isn’t frayed, shorted, or loose
• If your speaker cables have banana plugs, verify that they are fully inserted and fit
tightly in the connector.
• Verify that your source is working (by connecting the speaker to a different channel)
Problem: No sound or intermittent sound from one driver
(mid/woofer or tweeter) in one speaker
• Verify that your source is working (by connecting the speaker to a different channel)
If the problem persists, please contact Emotiva Technical Support (where a real live human
will be glad to help you) at:
615-790-6754 | 877-EMO-TECH (877-366-8324)
Monday through Friday 8am - 5pm (Central Standard Time)