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Emotiva ERC-4
Product; and (ii) if the claim was submitted after the first 365 days of the Term, Emotiva shall issue
you a credit equal to the purchase price that you paid for the product. The credit may only be
used for the purchase of merchandise from Emotiva, and cannot be used for freight charges.
When a Product or part is repaired or replaced, any replacement item becomes your property
and the replaced item becomes Emotiva’s property. When a refund or credit is given, the Product
for which the refund or credit is provided must be returned to Emotiva and becomes Emotiva’s
property.
What is not covered by this warranty?
This warranty does not apply: (i) to damage caused by use with products not manufactured
by Emotiva, where the non-Emotiva product is the cause of the damage; (ii) to damage caused
by service or maintenance performed by anyone who is not a representative of Emotiva; (iii) to
damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to
a product or part that has been modified after its retail purchase, where the modification caused
or contributed to the damage; (v) to consumable parts, such as batteries or failure of or damage
to the Product caused by batteries; (vi) if any Emotiva serial number has been removed or defaced
on the product; (vii) glass or plastic panels, cabinetry, trim or other appearance items; (viii)
cosmetic wear or damage to remote controls by user.
EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How do you get service?
In order to make a claim under the Warranty, you must:
1. Call or e-mail a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or
[email protected]. You must provide a description of your problem, the serial number of the
Product for which the warranty claim is being made, and the original purchase date.
2. Then, you will be provided with a warranty service authorization number (“WS”).
3. Next, you must ship the Product to the following address, with the WS written in large, bold
numbers on the outside of the box, and with the letters “WS” written before the number, for
example: WS1234. Parcels arriving without a WS number on the outside of the box will be refused.
The customer pays for the shipping to Warrantor. Warrantor pays for the shipping back to the
customer within the continental United States only. Customer is responsible for shipping charges
on all other warranty claims.