2.2.3
Unable to connect to meter
If you receive the error message “Unable to connect to meter” when trying to connect to a
Rosemount 3410 Series Gas Ultrasonic Flow Meter, refer to the following:
•
•
2.2.4
2.2.5
2.3
2.3.1
2.3.2
Ethernet connections
If you received this message while trying to connect over Ethernet, verify you have the
correct IP address in the Meter Directory record. If the meter is to assign the IP address,
make sure the IP address is set to 192.168.135.100 and that the DHCP switch is in the
ON
position on the CPU Module. If the meter has a fixed IP address, verify the IP address,
Subnet, and Gateway are correct in the meter. If going through a hub, verify that the
computer and meter are connected to the hub with straight-through patch cables.
Direct serial connections
Verify the switch settings on the CPU Module. Also verify your wiring between the meter
and the computer running MeterLink
™
using the Field Wiring drawing DMC-005324,
. Verify the Comms Address and Baud rate are correct in the Meter
Directory record.
For additional information on wiring and configuring the meter for the various
communication options refer to the Rosemount 3410 Series Gas Ultrasonic Flow Meters
Installation manual
.
Troubleshoot maintenance log files and trend
files
Files do not appear in workbook
Maintenance Log files and Trend files that exist on the PC do not appear in the Microsoft
®
Excel
®
workbooks tree under Trend Maintenance Logs.
This is most likely caused by the fact that the desired file or files are already open in
Microsoft
®
Excel
®
. Open files can not be verified as Maintenance Log files or Trend Files by
MeterLink and are left out of the list. Simply close the files in Microsoft
®
Excel
®
and then
close and reopen the Trend Maintenance Logs dialog box to include them in the list.
Microsoft
®
Excel
®
Log/Export options are not available
In order for the Excel
®
log/export options to be available, Excel
®
2000 or later must be
installed on the machine and at least one printer must be installed under Windows
®
.
If Excel
®
2000 or later is installed and you have printers installed but the Excel
®
option is
still unavailable, it may be because Excel
®
cannot access the printer driver information of
the Windows
®
default printer. If the Windows
®
default printer is a network printer and you
Troubleshooting
Maintenance and Troubleshooting Manual
April 2022
00809-0600-3104
36
Emerson.com/Rosemount