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Troubleshooting and FAQ’s
Q:
Does a lack of LED light on the unit mean it is not working?
A:
No, this is normal functionality. Simply check if your unit is reporting in Oversight. Located on
the homepage, enter the 10-digit serial number into the “Track your shipment” field. Alternatively,
press the unit’s status button to see battery life remaining, airplane mode and network status.
Q:
How do I activate GO Real-Time 4G/5G Global Trackers?
A:
Please make sure that you are using a unit that is current and not expired. The expiration date can
be found on the box. Pull the tab to activate the battery and the unit’s LEDs will illuminate. The
tracker will automatically search for an available cellular network. It can take several minutes before
the unit is reporting in the Oversight online dashboard.
Q:
How does the GO Real-Time 4G/5G Global Tracker report its data?
A:
Trackers measure ambient temperature and communicate through cellular networks not GPS.
The unit will need to have good cellular connection to send the information in real-time.
Q:
What if I need to return my unit?
A:
If you have been informed that it is necessary to return your device(s) to our facility for analysis, we
will provide you with all the required documents for the return along with instructions. We will notify
you once your devices have arrived at our facility. Once the analysis is completed by our Engineering
team, your Customer Success Specialist will provide the results. These results will take approximately
10-15 days from the time the unit arrives. You can contact your Customer Success Specialist by
phone at +1-877-998-7299
or by email at
.