Possible cause: Wireless network interface configuration
Recommended actions
1. Verify the Security Setup Utility is installed on the same PC as AMS Wireless
Configurator.
2. Setup a wireless network interface using the Network Configuration
application.
3. Verify the wireless network interface is configured for secure Gateway
communications.
4. Verify secure/unsecure AMS Wireless Configurator protocol settings in the
Gateway.
a) Log on to the Gateway.
b) Navigate to
SETUP
→
SECURITY
→
PROTOCOLS
.
5. Restart AMS Wireless Configurator data server.
a) Right click on
AMS Wireless Configurator
server icon in the Windows
system tray (lower right corner).
b) Select
Stop server
.
6.7
AMS Wireless Configurator: Wireless devices
do not appear under the Gateway
Possible cause: Devices not connected
Recommended actions
1. Log on to the Gateway and navigate to
EXPLORER
.
2. Right click on wireless network and select
Rebuild hierarchy
.
6.8
AMS Wireless Configurator: Wireless device
appears with red HART
®
symbol
Possible cause: Non-current device support files
Recommended actions
1. Navigate to Emerson's AMS Device Manager product
2. Install latest device support files from AMS Wireless Configurator.
6.9
AMS Wireless Configurator: Device
configuration items are grayed out
Reference Manual
Troubleshooting
00809-0600-4410
May 2020
Emerson 1410S/781S
47
Summary of Contents for 781S
Page 2: ...2 ...
Page 6: ...Introduction Reference Manual May 2020 00809 0600 4410 6 Emerson com ...
Page 20: ...Configuration Reference Manual May 2020 00809 0600 4410 20 Emerson com ...
Page 34: ...Installing the Gateway Reference Manual May 2020 00809 0600 4410 34 Emerson com ...
Page 44: ...Operation and maintenance Reference Manual May 2020 00809 0600 4410 44 Emerson com ...
Page 67: ...Reference data Reference Manual May 2020 00809 0600 4410 54 Emerson com ...
Page 68: ...Quick Start Guide 00825 0600 4410 Rev AA March 2020 Emerson Wireless 1410S Gateway ...
Page 93: ...7 5 Declaration of Conformity Quick Start Guide March 2020 26 Emerson com ...
Page 94: ...March 2020 Quick Start Guide Quick Start Guide 27 ...
Page 95: ...Quick Start Guide March 2020 28 Emerson com ...
Page 98: ...Quick Start Guide 00825 0700 4410 Rev AA March 2020 Emerson Wireless 781S Smart Antenna ...
Page 112: ...Quick Start Guide March 2020 16 Emerson com ...
Page 113: ...March 2020 Quick Start Guide Quick Start Guide 17 ...
Page 115: ...March 2020 Quick Start Guide Quick Start Guide 19 ...
Page 116: ...Quick Start Guide March 2020 20 Emerson com ...
Page 118: ...Quick Start Guide March 2020 22 Emerson com ...
Page 119: ...March 2020 Quick Start Guide Quick Start Guide 23 ...
Page 130: ...Redundant Gateway systems Reference Manual May 2020 00809 0600 4410 64 Emerson com ...