Emerson 1410H, Reference Manual

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6.6 OPC communications
Symptom Recommended action
OPC application cannot find a Gateway OPC
server • Verify the Security Setup Utility has been
installed on the same PC as the OPC
application.
• Configure an OPC proxy for the Gateway.
See "
Security setup utility ".
Gateway OPC server does not show any
Gateways 1. Configure an OPC proxy for the Gateway. See
"
Security setup utility ".
Gateway OPC server does not show any data
tags • Verify the connection status for the OPC
proxy in the Security Setup Utility.
• Verify the OPC proxy is configured for secure
or unsecure communications.
• Verify secure/unsecure OPC protocol
settings in the Gateway. Log on to the
Gateway and navigate to
SYSTEM SETTINGS
>PROTOCOLS > PROTOCOLS AND PORTS .
• Verify network firewall and port settings.
6.7 EtherNet/IP
™
Symptom Recommended action
The Gateway is not publishing the parameters • Verify connection is established with
EtherNet/IP. Navigate to
SYSTEM SETTINGS
> PROTOCOLS > PROTOCOLS AND PORTS .
6.8 Return of materials
To expedite the return process outside of North America, contact your Emerson
™
representative.
Within the United States, call the Emerson Response Center toll-free number 1 800 654
7768. The center, which is available 24 hours a day, will assist you with any needed
information or materials.
The center will ask for product model and serial numbers, and will provide a Return
Material Authorization (RMA) number. The center will also ask for the process material to
which the product was last exposed.
Reference Manual Troubleshooting
00809-0500-4410 February 2019
Emerson.com/Rosemount 45