LAN-EX User Guide
- 15 -
8. Warranty
SHIPPING AND LIABILITY
Please verify that the shipment is received in good order ASAP.
EmerCom Technologies Inc warrants parts and labor on all equipment of its own
manufacture for a period of 1 year from the date of shipment but cannot be held liable
for any loss or damage resulting from causes beyond their reasonable control. Any
abuse, vandalism, alteration or misuse of these products for purposes or in a manner
other than that for which they were manufactured will void the warranty.
Please return defective products prepaid to your nearest service center after first calling
1-604-589-3899 for a Return Authorization (RMA) number. Please provide:
Model and serial number
Problem description
Name of the person requesting the RMA, phone number and shipping address.
Reference the RMA number clearly on all packaging and paperwork.
Note: Statistically, more field problems are caused by wiring, connection, installation or
programming issues rather than the devices themselves. Please have your field staff
call the toll free EmerCom number below
from site
before concluding that any product
needs to be returned, to offer you assistance to resolve the problem most conveniently
over the phone.
All prices are F.O.B. our warehouse. Our responsibility ceases when the transportation
company receives the material from us in good condition. Please check the shipment for
completeness and for transportation damage upon receipt. If damaged a claim must be
made with the transportation company immediately. We will provide the buyer all
assistance possible to adjust such claims.
EmerCom Technologies Inc shall not be liable for any loss or damage resulting from
causes beyond its reasonable control and in no event whatsoever shall we be liable for
consequential damages resulting in personal injuries, property damage or economic
loss to any party.
Customer Care: Call 1-844-EMERCOM (1-844-363-7266) for assistance.
