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EMC Qlogic QLA22 Series, User Manual

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EMC Qlogic QLA22 Series User Manual Download Page 75

B

Problems and Solutions

B-3

Troubleshooting

Solution

Upgrade to the latest HBA driver. This was corrected for Windows 
2000 in 8.2.2.25 and later drivers. The 8.2.2.25 driver is available from 
EMC Support. Windows 2003 driver 8.2.2.20 and later already 
contain this correction.

Problem

EMC Primus case emc69308 — Direct-connect to EMC CLARiiON 
CX200 reports incorrect queue full error messages. Even under light 
I/O, a host may log a message noting that disk has reached a 
queue-full state similar to the following in the Windows event 
viewer: 

Event ID: 11
Source: ql2300
Description: The driver detected a controller error on \Device\Scsi\ql2300x.
Data (words): offset 34 = F003001C [ErrorCode: Target device queue full].

Summary of Contents for Qlogic QLA22 Series

Page 1: ...EMC Corporation Corporate Headquarters Hopkinton MA 01748 9103 1 508 435 1000 www EMC com EMC Fibre Channel with Qlogic Host Bus Adapters in the Windows Environment P N 300 000 164 REV A01 AUGUST 2003...

Page 2: ...ge without notice THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS IS EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION AND SPECI...

Page 3: ...ARiiON Arrays 2 4 Special Instructions for CLARiiON CX200 Series Direct Connect Dual Host Clustering Configurations 2 4 EMC HBA Settings 2 8 Pre Configured Settings 2 8 Configuring NVRAM for Stratus f...

Page 4: ...ng a CLARiiON Boot Device 3 10 Procedure Flowchart 3 10 Requirements 3 12 Preparing the Storage System 3 13 Setting Up the HBA BIOS 3 14 Preparing the Fabric 3 15 Preparing the Server 3 18 Configuring...

Page 5: ...sts Contents Appendix A Third Party Software QLogic SANSurfer SANBlade Manager v2 0 21 A 2 Veritas Volume Manager 3 x for Windows 2000 A 3 Appendix B Troubleshooting Problems and Solutions B 2 Problem...

Page 6: ...EMC Fibre Channel with QLogic HBAs in Windows Hosts vi Contents...

Page 7: ...ts information that is important but not hazard related CAUTION A caution contains information essential to avoid data loss or damage to the system or equipment The caution may apply to hardware or so...

Page 8: ...trator s Guide P N 069001164 Storage System Host Utilities for Windows 2000 and NT Administrator s Guide P N 069001141 PowerPath Installation And Administration Guide for Windows P N 300 000 512 AVANT...

Page 9: ...dapter HBA into a Windows NT Windows 2000 or Windows 2003 host environment and configuring the Windows host for connection to an EMC storage array over Fibre Channel Review the EMC Support Matrix for...

Page 10: ...orage devices containing file systems Windows NT Windows 2000 writes a Disk Signature to the disk device The operating system can then identify and associate with a particular drive letter and file sy...

Page 11: ...requires a continuous logical route from a storage device object in the Windows host to a volume in an EMC storage array across the fabric As mentioned above each disk drive is assigned a number in a...

Page 12: ...In this case that first device is connected to HBA1 Due to the shift any software application accessing PHYSICALDRIVE0 will not find data previously written on the original PHYSICALDRIVE0 The default...

Page 13: ...HBA into a Windows NT Windows 2000 or Windows 2003 host environment and configuring the Windows host for connection to an EMC storage array over Fibre Channel Introduction 2 2 Installing an HBA 2 3 EM...

Page 14: ...or related information Downloading QLogic Drivers and Firmware If you need to download the latest HBA driver or firmware 1 Access www qlogic com 2 Click Downloads at the left side of the screen 3 Clic...

Page 15: ...steps to connect the cable to the HBA 1 Optical cable only Remove the protective covers on each fiber optic cable 2 Plug one end of the cable into the connector on the HBA as shown in the appropriate...

Page 16: ...rver before connecting the fibre cables to the HBAs or if connected to a fabric disable the HBA ports on the switch before booting the ftServer After the system has booted connect the cables or reenab...

Page 17: ...th only QLA234x HBAs you must change the default HBA optic jumper position CAUTION Modifying the jumper setting without using the recommended firmware drivers can cause the HBA to lose connectivity 1...

Page 18: ...IL program loads the initial display depends on whether there are multiple QLogic HBAs installed in the server If there is only one QLogic HBA the Fast UTIL Options menu appears If there are multiple...

Page 19: ...this procedure on all nodes in the cluster connected to the CX200 Series array 15 While you are in the BIOS you can verify that the topology is set correctly for direct connect FC AL Follow the instru...

Page 20: ...e Refer to Downloading QLogic Drivers and Firmware on page 2 2 Pre Configured Settings The following parameters have been preconfigured in the EMC NVRAM They are also configurable in the Host Adapter...

Page 21: ...ation 1 To set the first HBA follow these procedures Updating Firmware BIOS and Applying NVRAM Settings on page 2 10 Manually Setting the HBA Data Rate on page 2 12 Setting the Topology for QLA22xx 23...

Page 22: ...Logic website Follow the steps under Downloading QLogic Drivers and Firmware on page 2 2 Updating Firmware BIOS and Applying NVRAM Settings You can update the HBA firmware BIOS and NVRAM either from w...

Page 23: ...3 At the A prompt insert the diskette that contains the QLogic BIOS files created in step 1 CAUTION Do not attempt to run this procedure from a command prompt window To load firmware BIOS and NVRAM s...

Page 24: ...ogic SANSurfer SANBlade Manager v2 0 21 on page A 2 for instructions For every HBA on which you want to manually set the HBA data rate follow these steps 1 Reboot the system 2 At startup watch for the...

Page 25: ...isplay will depend on whether there are multiple QLogic HBAs installed in the server If there is only one QLogic HBA the Fast UTIL Options menu appears If there are multiple QLogic HBAs a list of memo...

Page 26: ...ndows 2000 Version 8 1 5 21 QLA23xx Windows NT Windows 2000 Version 8 2 1 20 QLA23xx Windows 2000 Version 8 2 2 20 QLA23xx STORPort Windows 2003 only Version 8 2 2 25 QLA23xx Windows 2000 and Windows...

Page 27: ...ooting verify that the driver is installed and has started by checking the Control Panel SCSI Adapter Drivers window for a statement similar to the following The driver is now loaded and the adapter i...

Page 28: ...n Next 7 Select Display a list of the known drivers for this device so that I can choose a specific driver then click Next 8 Select SCSI and RAID Controllers then click Next 9 Click Have Disk 10 Enter...

Page 29: ...Windows 2000 or Windows 2003 host 1 Boot the host if necessary with Windows 2000 or Windows 2003 2 From the Windows taskbar click Start Programs Administrative Tools Computer Management 3 In the left...

Page 30: ...sts that you reboot the system and you have other adapters to update select NO then click Close 15 If the system again requests that you reboot the system and you have other adapters to update select...

Page 31: ...rs and Firmware on page 2 2 and reinstall the drivers after the upgrade is complete Upgrading from Windows 2000 The Windows 2000 drivers may be preserved while upgrading to Windows 2003 These SCSIPort...

Page 32: ...2 2 20 EMC Fibre Channel with QLogic HBAs in Windows Hosts Installing and Configuring the HBA Driver...

Page 33: ...n the EMC Support Matrix This chapter describes the process to configure a storage array device as a boot device Introduction 3 2 Configuring a Symmetrix Boot Device 3 5 Configuring a CLARiiON Boot De...

Page 34: ...a boot disk EMC recommends shutting down the host server during any maintenance procedures that could make the boot disk unavailable to the host Any of these events could crash a system booting from...

Page 35: ...sing the Windows Performance Monitor capture and analyze the Physical Disk and Paging File counters for your boot LUN For Windows NT 4 0 you might have to enable disk performance counters manually ref...

Page 36: ...e original available boot device path on which the system started This is a Windows limitation and installing PowerPath will not affect this behavior At the time a system crash is to be written to dis...

Page 37: ...er in slot 2 Do not connect cables to the other adapters at this time 2 Boot the server and press CTRL Q when you see the QLogic banner Different HBA models may display different banners Be sure to se...

Page 38: ...and press ENTER to enable it if it is not already enabled 10 Select Current Boot Node Name and press ENTER The adapter scans for attached storage devices and displays them on the screen 11 Choose the...

Page 39: ...Follow the prompts to insert the necessary diskettes until the setup stops to allow you to add additional devices A screen message will tell you that the setup program cannot determine the type of on...

Page 40: ...to start the installation procedure When the installer starts a message appears at the bottom of the screen prompting you to press F6 to load any other third party drivers Press F6 2 After a few mome...

Page 41: ...ows i PCI Embedded HP NC7781 Gig Server Adapter Port 1 ii CD ROM iii Floppy Drive iv Hard Drive C 3 Install the Windows 2000 OS a If there is a local hard drive installed remove it This drive can be r...

Page 42: ...e storage system This section assumes that EMC did not prepare the server or the storage system to boot Windows from the storage system SCSI hard disks are allowed in configurations that boot over Fib...

Page 43: ...Storage Group exist Create HBA Driver Diskettes Gather Data and Set Up HBA BIOS Need to update firmware and NVRAM Update firmware Need to update NVRAM only Update NVRAM Prepare Switch Fabric By WWPN S...

Page 44: ...nnel switch configured for IP and with an available zone configuration utility Telnet based or Web based If required by the EMC Support Matrix CLARiiON storage system with Access Logix and Access Cont...

Page 45: ...e system FC4700 and later model arrays or connected to the storage system models earlier than FC4700 Before you can install Windows onto a storage system the storage system must have at least one boun...

Page 46: ...QLogic HBAs a list of addresses occupies by those HBAs appears Use the arrow keys to select the desired HBA then press ENTER The Fast UTIL Options menu appears 3 Select Configuration Settings from th...

Page 47: ...steps to enable boot functionality for the storage system This configuration does not cover the impact of zoning changes to other devices that will use the same connections You should confirm your ov...

Page 48: ...er Fast UTIL loads the display depends on whether there are multiple QLogic HBAs installed c Select Configuration Settings from the menu d Select Selectable Boot Settings from the Host Adapter Setting...

Page 49: ...A connection referenced above do not appear in any other zones or configurations that are enabled Important If you have previously soft zoned servers they will not adhere to the new configuration unle...

Page 50: ...disks are allowed in configurations that boot from Fibre Channel However the BIOS for the disk s SCSI adapters must be disabled You should also disconnect any SCSI disks before installing Windows Reco...

Page 51: ...ervers with SCSI CD ROM drives enable BIOS on the SCSI channel that includes the CD ROM disable BIOS on any other integrated SCSI channels Remove any SCSI hard disks on the same bus as the CD ROM driv...

Page 52: ...the arrow keys to select the desired HBA then press ENTER The Fast UTIL Options menu appears 3 Select Configuration Settings from the menu 4 Select Selectable Boot Settings from the Configuration Set...

Page 53: ...QLogic HBAs installed If there is only one QLogic HBA the Fast UTIL Options menu appears If there are multiple QLogic HBAs a list of addresses occupies by those HBAs appears Use the arrow keys to sele...

Page 54: ...om a previous installation the software will prompt you to press any key to boot from CD ROM If the bootable disk is not the storage array disk on which you want to install Windows then you should dis...

Page 55: ...partitioned Space on the qL2xxx adapter then press ENTER to use the entire disk as one partition or press C to create a custom partition and then specify the partition size If the new disk is displaye...

Page 56: ...structions to complete the installation When the Completing the Windows Setup Wizard screen appears click Finish 13 If you plan to add SCSI disks in the future you should disable the BIOS for the mana...

Page 57: ...ion Procedure for Windows NT Hosts on page 2 15 Windows 2000 Follow the procedure under Updating the HBA Driver in a Windows 2000 or Windows 2003 Host on page 2 17 If duplicate devices appear in the D...

Page 58: ...errors this is normal 3 Rename all drives to their original letters 4 Reboot and make an ERD of the new configuration Installing Multipath and Failover Software Multipath and failover software on the...

Page 59: ...aths are assigned To do this 1 Shut down the host 2 Remove the host from the storage group 3 Apply the change 4 Add the host back into the storage group 5 Restart the host 6 Check the array connectivi...

Page 60: ...try should already be configured as described under Configuring the HBA Boot BIOS on page 3 20 If you want another SP port to be accessible as a potential boot path to the current owner SP select the...

Page 61: ...spass Confirm in the LUN properties that the LUN has trespassed before you return to configure the remaining Boot Port Name entries With FC series array core code 8 44 x and earlier you will use the a...

Page 62: ...the Action menu select Properties A display appears with a line similar to the following Device Type SCSI Port 3 Target ID 1 LUN 0 e Find this Device Type line and note the LUN value In this example...

Page 63: ...erver Starting a Fresh Installation To start a fresh installation Using EMC ControlCenter Navisphere Management software remove the old boot Storage Group Using Manager unbind the old boot LUN Remove...

Page 64: ...cally less than five minutes If you power up a server and storage system at the same time cold start the server s extended BIOS might scan the Fibre Channel bus before the storage system is ready to r...

Page 65: ...re under Configuring a Symmetrix Boot Device EMC CLARiiON Shut down and power off the server Replace the HBA in the identical location and reconnect cabling Fabric configuration only Repeat the proced...

Page 66: ...Typically initiate a LUN trespass using CLI or Manager With Manager enable LUN Auto Assignment in LUN properties Multipath or Trespass This automatic operation allows no disruption of service The del...

Page 67: ...ility while the OS is booting It can handle path failures at boot initialization time and after the OS has loaded Path failures while the OS is loading will require the host to reboot before successfu...

Page 68: ...3 3 36 EMC Fibre Channel with QLogic HBAs in Windows Hosts Configuring an EMC Boot Device...

Page 69: ...visible Body Tag This appendix contains additional information about third party software used with Windows hosts QLogic SANSurfer SANBlade Manager v2 0 21 A 2 Veritas Volume Manager 3 x for Windows 2...

Page 70: ...on the installed QLogic HBAs driver versions mapped targets statistics and configuration settings It also has a feature to update the HBA firmware BIOS and NVRAM You should obtain the latest EMC appr...

Page 71: ...han 512 device paths total paths to all LUNs should check with EMC Customer Service before installing Veritas Volume Manager 3 x If using PowerPath with Veritas Volume Manager 3 0 with Service Pack 1...

Page 72: ...A A 4 EMC Fibre Channel with QLogic HBAs in Windows Hosts Third Party Software...

Page 73: ...Troubleshooting B 1 B Invisible Body Tag This appendix contains information on troubleshooting problems Problems and Solutions B 2 Troubleshooting...

Page 74: ...atching mappings will be listed as Unknown Unreadable and Unallocated Solution This is normal behavior when multiple paths are available PowerPath is not installed and the initiator type is registered...

Page 75: ...contain this correction Problem EMC Primus case emc69308 Direct connect to EMC CLARiiON CX200 reports incorrect queue full error messages Even under light I O a host may log a message noting that disk...

Page 76: ...B B 4 EMC Fibre Channel with QLogic HBAs in Windows Hosts Troubleshooting...

Page 77: ...revision history 2 14 updating in Windows 2000 host 2 17 in Windows 2003 host 2 17 F failure in boot LUN path server response to 3 34 Fibre Down servers 2 10 firmware HBA downloading 2 2 updating 2 10...

Page 78: ...EMC Fibre Channel with QLogic HBAs in Windows Hosts i 2 Index V Veritas Volume Manager 3 0 A 3 W Windows OS installing onto a CLARiiON boot device 3 22 Z zoning hard 3 17 zoning soft 3 16...

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