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G
G-2
Customer Support
Overview of Detecting and Resolving Problems
EMC software products are supported directly by the EMC Customer
Support Center in the United States.
EMC uses the following process to resolve customer problems with
its software products (Figure G-1).
Figure G-1
Problem Detection and Resolution Process
Problem
Detection
Refer to this
Customer Support
Appendix for Instructions
Collect Problem
Information as
Directed
Contact the EMC Customer
Support Center:
U.S.:
Canada:
Worldwide:
(800) SVC-4EMC
(800) 543-4SVC
(508) 497-7901
Confirm that the
Problem is Software
Related
Call will be Directed
to an EMC Software
Support Engineer
Problem is
Tracked and
Managed to
Resolution
Summary of Contents for Connectrix ED-64M
Page 4: ...Connectrix ED 64M User Guide iv...
Page 18: ...xviii Connectrix ED 64M User Guide Figures...
Page 26: ...xxvi Connectrix ED 64M User Guide Preface...
Page 30: ...xxx Connectrix ED 64M User Guide Warnings and Cautions...
Page 60: ...2 2 10 Connectrix ED 64M User Guide Operating the Director...
Page 86: ...3 3 26 Connectrix ED 64M User Guide Product Manager Overview...
Page 326: ...B B 8 Connectrix ED 64M User Guide Configuring Network Addresses...
Page 334: ...D D 6 Connectrix ED 64M User Guide Configuring Embedded Web Server Passwords...
Page 442: ...F F 4 Connectrix ED 64M User Guide Specifications...
Page 450: ...G G 8 Connectrix ED 64M User Guide Customer Support...