Embest SBC6300x, Hardware Manual

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Appendix 4: Technical support &
Warranty
Embest Technology Co., Ltd. established in March of 2000, is a global
provider of embedded hardware and software. Embest aims to help
customers reduce time to market with improved quality by providing the
most effective total solutions for the embedded industry. In the rapidly
growing market of high end embedded systems, Embest provides
comprehensive services to specify, develop and produce products and
help customers to implement innovative technology and product
features. Progressing from prototyping to the final product within a short
time frame and thus shortening the time to market, and to achieve the
lowest production costs possible. Embest insists on a simple business
model: to offer customers high-performance, low-cost products with the
best quality and service.
4.1 Technical support service
Embest provides one year of free technical support for all products. The
technical support service covers:
 Embest embedded platform products software/hardware materials
 Assistance to customers with regards to compiling and running the
source code we offer.
 Troubleshooting problems occurring on embedded
software/hardware platforms if users have followed the
instructions provided.
 Judge whether a product failure exists.
The situations listed below are not covered by our free technical support
service, and Embest will handle the situation at our discretion:
 Customers encounter issues related to software or hardware
during their development process
 Issues occur when users compile/run the embedded OS which has
been modified by themselves.