Q: My Emberpulse™ is continually disconnecting and reconnecting with
my electricity meter. What should I do?
A: The signal between your Emberpulse™ and your smart meter is being
interrupted. Try the following:
•
try moving the Emberpulse™ closer to the electricity meter
•
check that there are no large metal objects between the
Emberpulse™ and the electricity meter
•
check that a microwave oven is not between the Emberpulse™ and
the electricity meter
Q: How far can I have my Emberpulse™ from my electricity meter?
A: That depends on many factors, such as the amount and type of material
between the two. Try to minimize the number of walls and other objects
in a direct line between the Emberpulse™ and the meter. Embertec®
has successfully tested connections over 160 feet apart (50 meters).
Q: Why is the cost of my electricity bill different from the information
in the Emberpulse™ system?
A: First, ensure that the tariff rates and billing period dates entered into
the Emberpulse™ system are correct. You can do this by comparing the
rates in the Emberpulse™ system with those listed on a recent bill from
your electricity provider. Also please remember that costs calculated by
the Emberpulse™ system are approximate and do not take into account:
•
Connection/supply fees
•
Taxes
•
Discounts
•
Credit card fees
Q: What do the colors and pulse rates of the pulse light mean?
A: Please refer to the operation section of this manual.
Q: Will my Emberpulse™ be able to meter energy use in individual appliances?
A: To meter individual appliances, please visit the online Embertec®
store to purchase Emberpulse™ compatible smart sockets,
Emberplugs and Emberstrips.
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