Guarantee
The BDR Thermea products within
the Elson package such as the boiler,
cylinder or thermal store will follow
their respective warranties. The
additional components outside the
scope of these warranties are covered
under the package warranty and
this includes on site service support
including parts and labour for 24
months from date of installation.
The guarantee is valid provided that:
•
It has been correctly installed as
per the instructions contained
in the instruction manual and all
relevant Codes of Practice and
Regulations in force at the time of
installation.
•
The Benchmark Checklist
has been completed upon
commissioning and the
Benchmark Service Record is
completed for each service.
•
It has not been modifi ed in any
way, other than by ELSON.
•
It has not been frost damaged.
•
It has not been tampered with
or been subjected to misuse or
neglect.
•
Within 60 days of installation the
user completes and returns the
warranty card supplied along with
the proof of purchase to register
the product.
•
It has been installed in the United
Kingdom.
•
The fault is not caused by high
chloride levels in the water supply
or incorrect disinfection methods.
Evidence of purchase and date
of supply may be required. The
guarantee is transferable. This
guarantee does not affect your
statutory rights.
Fifers Lane, Norwich, Norfolk. NR6 6XB
T: 0844 335 8819
F: 0844 871 1528
W: elsonhotwater.co.uk
Sales & Support
Servicing
heateam
heateam is Elson’s service division.
With us on your side, you can be sure
that your customers are in the very
best of hands. Totally committed to
quality and safety, heateam is open 7
days a week, for 363 days a year, and
offers:
• Dedicated
Trade
Advice
Line
- our helpful and qualifi ed
specialists are always on hand
to help you with even the most
complex technical query.
•
Installer Priority Call-Outs
- our
280 strong team of specifi cally
trained expert heating engineers
covers the UK, no one is better
qualifi ed to look after Elson’s
products for the duration of the
guarantee.
•
Fully Stocked Vans
- a
nationwide fl eet of vans, fully
stocked with spare parts -
meaning we can repair our
appliances on the fi rst visit 95% of
call-outs.
Opening Times: Monday-Friday 8am-
6pm, weekends and Bank Holidays*
8.30am-2pm.
*excluding Christmas Day and New Year’s Day.
Simply call
0844 335 8819
or visit our
website at
www.heateam.co.uk
Spares
For all technical support, replacement
parts & service issues please contact
the Elson service desk.
Policy Statement
The policy of ELSON is one of
continuous product development
and, as such, we reserve the right to
change specifi cations without notice.
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