ELSA TanGo 1000, User Manual

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Advice and Help
ELSA TanGo 1000
Operating Manual © 1997 ELSA GmbH
27
5 Advice and Help
In the event that questions arise during the installation or use of your ISDN terminal
adapter, please consult this handbook first. In addition, README files in HTML
format can be found on the included ELSA CD which contain modifications and
advice.
If questions remain, please consult one of the following sources of information.
Please ensure that you have the following information handy:
n
The exact type designation and firmware version of your ISDN terminal
adapter (the firmware version can be displayed with the command
AT\S
).
n
The operating system used and details of the computer environment
n
Name and version of the communications program
n
A detailed description of the fault. To be absolutely certain, try to reproduce
the error at least three times and describe the exact steps leading to the error.
n
In case of a "NO CARRIER" message, the command
AT\S
can be used to display
the code for the possible cause of failure which can be found on the error code
list.
Who can you turn to?
First, consult the dealer from whom you purchased the ISDN terminal adapter. If
questions remain, please consult one of the following sources of information:
ELSA in the Internet
The ELSA Internet Homepage
➞
http://www.elsa.com
The ELSA
LocalWeb
➞
+49-(0)241-938800
(ELSA's dial-up WWW site: ISDN: X.75, V.120
no Internet provider required!) Analog: K56flex, V.34
Protocol: PPP oder MLPPP
User: guest
No password
ELSA and CompuServe
The ELSA Forum in CompuServe
➞
GO ELSA
ELSA Support Faxline
By fax to the ELSA Support Faxline
➞
+49-241-606-6499