If the eBook does not function as it is expected, please try the
following steps.
The eBook is not responding or cannot be turned on.
•
Reset the eBook by pressing and holding the power button for 6
seconds. The eBook will be forced to shutdown if it is on and you
are required to restart the eBook again.
•
Battery has been fully depleted. Please charge the eBook via
USB or USB AC Adapter.
Battery Life seems short
•
The operating temperature is below 5
o
C. This is due to the
characteristics of Lithium batteries
•
The battery is not used for prolonged period. Please recharge
the battery again
•
The battery is not fully charged. Please charge the eBook for at
least 4 hours.
•
The battery needs to be replaced. Please consult Elonex
authorized Service Agents for servicing.
It takes a long time for the display to appear
•
This is due to the characteristic of the display panel, especially in
low temperature environments, and not a malfunction.
A Book cannot be read
•
Copyright protected books cannot be read on any device other
than the ones authorised using Adobe Digital Editions.
•
Check if the book has expired.
•
Check if the book format is supported by the eBook.
The eBook cannot be operated during USB connection.
•
The eBook cannot be operated while it is connected to PC.
•
Eject the eBook from computer to resume operation.
•
To use the eBook while charging, click on the [Safely Remove
Hardware] icon located on the left lower corner to disconnect
data connection with computer. After the eBook is safely
removed, computer will only charge the eBook and you can
now resume normal operation.
20
Troubleshooting