User Manual
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32/4243L Series IDS
20
Section 5: Technical Support
If you are experiencing trouble with your touch display, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The touch
display
does not respond when turning on the
system
Check that the DC power adaptor is properly connected
Monitor display is dim
Use the OSD to increase the brightness
Use the OSD to increase the contrast
Monitor display is blank
If the Power Status LED is blinking, the monitor or Computer Module may be in
SLEEP mode Press any key / move the mouse / touch the touchscreen to see if the
image reappears
Check that the signal source device is turned on
Check that that there are no loose cable connections
Monitor displays an
“
Out Of Range
”
message
Adjust your computer
’
s resolution/timing mode to be within the allowable timing
ranges specified for your touch display (see website for specifications)
