03
Limited Warranty
Millwork Holdings seating products are warranted against
defects in material and workmanship while owned by the
“Original Purchaser”. The term “Original Purchaser” is
defined as that party or entity which purchases Millwork
Holdings furniture from an authorized Millwork Holdings
retailer as shown by the original sales receipt. This
warranty does not apply to “as is” or previously owned
seating products.
Millwork Holdings warrants its products to be free from
defects in materials and workmanship (normal wear and
tear, fading and stretching excepted), for one year from
the date of purchase, except as provided below under
the limited warranty.
This warranty gives you specific rights, and you may also
have other rights, which vary from state to state.
All warranties are limited to the original purchaser for
normal use by a maximum of two users. Total weight
capacity per chair is 250 pounds for a single user.
The exceptions or exclusions to this warranty are:
• Upholstery material and foam cushion material is
warranted against defects in material and workmanship for
a period of one year, beginning on the date of purchase as
shown on the original sales receipt.
• Any warranty claim that is submitted after the limited
warranty period, or without proper proof of purchase
will not include the cost of parts, labor, or delivery on the
warranted parts within a reasonable amount of time. We
reserve the right to require damaged parts to be returned
to us upon request. Natural markings such as scars, brands,
grain variations, wrinkles, color variations, etc. will be
considered normal characteristics and not construed as
defects.
• For claims or questions concerning this warranty, please
contact Millwork Holdings Customer Service department
on the web at www.truecustomersupport.com. Be prepared
to provide your name, address, daytime phone number,
the model and purchase order number of the product,
date of purchase, and the store where it was purchased.
Millwork Holdings requires that the original sales receipt
be submitted with all requests to confirm that you are the
original purchaser according to our written warranty.
