Replacing Pouches and More
Pouches
Monitor pouch status on the Smartwell portal. When you set up alerts, you can receive daily email notifications
indicating low and empty pouches. Replacing them is easy:
1. Unlock and open the lid of the unit.
2. Locate the pouches that need to be replaced and lift them out from their slots.
3. Dispose of empty pouches.
4. Wash hands thoroughly with warm water and soap to sanitize before touching new pouches.
5. Gently lay new pouches into slots.
6. Orient each pump and press down firmly until they have clicked.
7. Insert nibs into manifold, taking care to hold by the tubes to avoid contamination.
Remember to update new pouches on the screen:
1. Access admin login by tapping the Wi-Fi symbol in the top-right corner of the home screen.
2. Enter admin code provided by your sales representative to access the pouch replacement screen.
3. Select the slot you’d like to update and follow the prompts.
4. Place a cup on the cup rest and dispense a sample of each flavor or enhancement you replaced to make sure
you can taste the flavor.
5. Close and lock the lid.
6. Unit is ready for use.
CO
2
Tank
Call your CO
2
service provider for a replacement tank. Once tank is replaced, be sure to update the unit.
Filters
Filters should be replaced one year after installation, and they can be purchased through the Smartwell portal.
To replace your filter, turn the water line off. Then, twist the filter counterclockwise and pull it down for removal.
Insert the new one and turn clockwise to install. Make sure to update your filter on the unit for notification
purposes. Turn water line back on.
Unlock the pouch by
popping out the pump
Pull out the nib
from the manifold
Lift pouch from slot
6
