InduraPower.com
Power
Intelligent Battery Series
Indura
User Guide
Page 8
RMA / Returns
All warranty claims are handled by Elitise / InduraPower directly. All warranty claims must be accompanied by a copy of the
original receipt from your retailer or your Elitise / InduraPower Invoice along with a Warranty Claim form. Do not contact your
reseller for warranty claims. You may request a Return Merchandise Authorization (RMA#) by sending an email notification
with warranty claim form to [email protected] and stating your Invoice number or attaching a copy original receipt. Or
you put the above information in the Shipment to:
Elitise / InduraPower 1668 S. Research Loop, #332, Tucson, AZ 85710.
Returns will only be accepted from the original owner and with valid receipt. A return authorization number must be acquired
from Elitise / InduraPower before the battery is shipped. If a battery is received without a Return Authorization Number, or
without the original invoice then the battery will be returned to the original shipper COD. Elitise / InduraPower LLC reserves
the right to deny any and all claims if all conditions and terms are not met.
Returns MUST be accompanied by:
1. A copy of Original Receipt or Purchase Invoice
2. Warranty Claim form
3. Elitise / InduraPower -Issued RMA#
Products found defective after in-house testing at Elitise / InduraPower can only be returned to customers, at their expense
for shipping or disposed of.
DO NOT SHIP DAMAGED BATTERIES THROUGH THE MAIL. IT IS AGAINST THE LAW!
Please note: that the DOT requires all persons shipping batteries to be Hazmat certified. It is recommended that customers
find a nearby battery dealer or specialist to ship, or additional charges will be incurred for a freight pick up, which can exceed
$100. If your Elitise / InduraPower products was shipped after December 1, 2013, it must be shipped in the original box with
original packaging material
REPLACEMENTS
Elitise / InduraPower are only eligible for one warranty replacement. Once a battery has been repaired or replaced under
warranty, the replacement item only holds the remainder of the warranty period from the date of the original purchase of the
battery.
SHIPPING
All shipping charges, insurance and any damage incurred during shipping for any and all warranty claims is the customer’s
responsibility. If the battery is determined to be defective, Elitise / InduraPower will pay for return shipping of the replacement
battery back to the customer (within the continental US only) by ground shipping only. If the battery is NOT defective, or the
battery sale originated outside the continental US, shipping back to the customer will be at the customer’s expense. Any
shipping service other than ground shipping as requested by the customer would be at the customer’s expense.
Any item damaged in transit must be reported to the SHIPPER IMMEDIATELY upon opening of the package, and Elitise /
InduraPower notified of damage at which time Antigravity will inform customer of next action.
ELITISE LLC / INDURAPOWER LIABILITY IS LIMITED TO REPLACEMENT OF THE BATTERY ACCORDING TO THE
TERMS STATED ABOVE.
