E01
E02
E03
E04
E05
E06
E07
E08
E09
E10
E11
E12
E13
H01
888/000
LOC
No Display
M1 Overcurrent Protection
M2 Overcurrent Protection
N/A
N/A
N/A
N/A
M1 Hall Error
M2 Hall Error
N/A
N/A
N/A
N/A
Communication Interruption
Overheat Protection
Keypad Error
Handset Locked
Step 1. Remove excess load. | Step 2. Reset System.
Step 1. Remove excess load. | Step 2. Reset System.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Step 1. Swap M1 & M2 cables in control box. | Step 2. Reset System. | Step 3. If E07 still shows,
replace control box. If new error E08 shows, fault lies with M2 cable or column.
Step 1. Swap M1 & M2 cables in control box. | Step 2. Reset system. | Step 3. If E08 still shows,
replace control box. If new error E07 shows, fault lies with M1 cable or column.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
Error code not applicable on model provided. Reset system and contact Customer Services if error
code persists.
System Reset required.
Immediately disconnect from mains. Wait 30 minutes before turning back on.
Replace keypad. Contact Customer Services.
Unlock handset. Press and hold the button for 8 seconds until the LED display shows the height
display. Release the button.
Check power adaptor fitted correctly into AC socket and ensure power supply is turned on. If problem
persists, replace control box. Contact Customer Services.
Error Code & Description
Recommended Action
Fault
Overload detected on M1 linear actuator
Overload detected on M2 linear actuator
N/A
N/A
N/A
N/A
Control Box - Faulty or missing cable
Control Box - Faulty or missing cable
N/A
N/A
N/A
N/A
Interruption between control A and B
Mechanism running for too long
Faulty Keypad
Keypad Locked
Mains power not detected
Resetting the Base
A number of errors can be resolved by performing a system reset. This should be carried out using the keypad and not the mobile application.
To reset the system, lower the bench to the lowest point using the button on the keypad. Release and hold the button on the keypad for 5 seconds
until the LED flashes “RST”. Hold the button again until the base has lowered a little more and then slightly risen. The workstation is now reset.
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Contact us.
Goole Office, Showroom & Factory
01405 746000
London Office & Showroom
0207 490 4909
Email. [email protected]
www.elite-furniture.co.uk
Progress Plus Fault Resolution Guide
This guide can be used to resolve minor faults that may occur when operating Progress Plus
workstations. Faults will be indicated by an error code presented on the keypad or within the mobile app.
Rev. 2
