The following points should be noted to assure the sound performance of the screen
1. Never use your hand to touch the screen surface
2. Never scrabble on the screen
3. Don't scratch the screen with hard pieces.
4. Please use clean cotton cloth or soft fur brushes to remove the dust on
the screen.
Warranty Policy - Manual, Tripod, Pull-up Floor, and Fixed Frame Screens
•
One (1) year warranty parts and labor from purchase date as follows (except for refurbished
units as specified below):
•
Refurbished units
carry a
90-day
parts and labor warranty.
•
Demo units or open box items
are
AS IS
items and do not carry a warranty.
•
Each party will be responsible for one way shipping during the warranty period.
•
DOA (Defective On Arrival): Must be reported within 7 business days of receipt
. A RMA
(Return Merchandise Authorization) number must be issued in order to process a replacement.
Elite Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement
*(see exceptions below) after the DOA unit is received and/or confirmed defective. Once the
product is received, Elite Screens will send out a new *unit to the customer by ground service
(subject to inventory availability). Should a problem be reported after the 7-day grace period,
the item must be shipped to us for warranty repair.
•
Missing Parts
must be reported within the 7-day (DOA) grace period. If reported after 7 days,
customer will be only be responsible for shipping and handling fees. If reported after 30 days of
receipt, customer is responsible for cost of the parts and shipping & handling fees
.
Please visit link below for full warranty information
http://www.elitescreens.com/services.html
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
Rev. 1.0
